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Walmart.com

United States,
California

Consumer complaints and reviews about Walmart.com

Joanne E Send email
 
Mar 9, 2012

They Lose Your Package and You have to Fight To Get Your Refund

Two months ago I ordered several items from Walmart.com. Walmart emailed me and told me when my order had shipped. I never got the package. Three weeks later then said I cancelled the order and they quickly refunded my money. I noticed the delivery people from Walmart are nothing like the UPS, USPS and Federal Express delivery people. They are young kids who have no experience. Another time, one of them delivered a package to me and then when I opened it, I found it was someone else's order. The delivery guy came back and asked me if I had packing tape to close the box back up and he then gave me my package and took the other one that he had mistakenly given to me. He did not have any packing tape but he is a delivery person. Today I found out this is the second time they lost my package. So it's useless to order from Walmart.com because you don't know if you will get the stuff or not, probably not. Walmart won't admit their delivery people are inexperienced, so they just cancel the order and refund you once they realized their delivery people messed up. I went into Walmart today and talked to the lady working at the Walmart.com counter. She would not help me. She said I am not in the computer. Yeah right. I have three emails from Walmart in my computer, I have a name and password for my Walmart.com account, but according to her, she could not help me at all. I then went and spoke with a manager who told me that the lady at the Walmart.com desk could have used my email address to help me. She never asked me for my email address. Now I have emailed Walmart.com and told them my story. It will take me weeks to hopefully get my money back, plus I had to go and buy those items today because I did not get any of the things I paid for. It's a real mess.
MauiAL50 Send email
 
Mar 9, 2012

They Lose Your Package and You have to Fight To Get Your Refund

I was unaware that Walmart did their own deliveries on web orders, I thought they used FedEx.

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