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Warranty America, Carchex

United States

Consumer complaints and reviews about Warranty America, Carchex

dloc Send email
 
Feb 21, 2013

CARCHEX

I wish i read this post prior to purchasing a warranty from this sub par company that to me sounds like a few teenagers drinking beers while answering calls. The lack of professionalism and customer service ettiquette, honest care and concern for the people that they are paid to service. It surprises me at how a company can advertise and a sales rep promise you the world but not show you a contract prior to sale. I've had the misfortune of needing vehicle repairs at a dealership. I relied on this nearly $3,000.00 purchased warranty from CARCHEX to cover me and my vehicle in a case like this. on 2-18-13 I went to a GM dealer for service due to a TPS light on my dash. I read the TCMS online and spoke with a few mechanics on this matter prior to engaging this repair. When my service advisor contacted me on 2-19 early afternoon my jaw dropped when i was told that my trusted warranty company named CARCHEX was not covering the material failure of a Strut ($780 part price) and an electrical repair to my vehicles seat heating and cooling unit ($600+). My first reaction was "this must be an error" so I contacted the company myself to inquire about this issue. I was advised by a rep that "not everything on your vehicle is covered, your vehicle has 78k miles". That statement alone would be fine if I was given this warranty for free or as a gift, but not when Im paying an exorbitant amount to cover the "expected" cost based on my vehicles year make and model with the service records derived from my specific car's VIN#. I was promised a call back the same day after this ruling had to be "reviewed" by some kind of auditor or "manager" which is a fancy term for moron reading from a script. I advised the rep to call "BOTH" myself and the dealership's service advisor and gave both contacts to ensure a call back. The following day 2-20 i receive a call from my service advisor stating "CARCHEX" called and there answers haven't changed. When I called back on this day I was cold transferred to another "less than professional employee of CARCHEX to dispute my case but of course it was a voicemail whereas i left my contact information and requested a review of this matter. This rep did however call me back from 410-527-9280 but he only quoted me policy jargon and has clearly in my opinion failed to demonstrate how an electrical item within the vehicle cannot be covered and a material failure to a suspension part are either errors of omission or plainly not inclusive for repair. These are parts that "generally" do not fail typically on any vehicle with this amount of mileage or service life. The abrupt end to our conversation came when I advised this rep of my displeasure for having been duped and mislead at time of sale as he failed to read in verbatim exactly where on this contract does it state seat heating/cooling units are "EXCLUDED" as well as "Strut-type suspension material failures not covered" I believe if gaskets/seals and other areas are covered as well as upper and lower control arms/ball joints/knuckles/hub bearing assemblies are covered then how does the main part of the suspension that holds all of these parts together vertically become somehow not included. In many cases the other corresponding parts are collision damaged items and of "stamped steel or forged/cast metal which in my opinion should never fail. I was told that "i can cancel my coverage but the cost of repairs are to be deducted from my pro-rata cancellation. This company is not an agent of the customer, nor is it in my opinion in any way, shape or form professional or ethical in it's bait and switch tactics from sale to first service make sure you read the fine print online before giving crooks like these a red cent of your hard earned money. I have since lodged a complaint with the better business bureau and hope that nobody (I doubt it highly, but i can dream) goes through a horror show like this from CARCHEX again.
Usaborn_01 Send email
 
Feb 27, 2012

Extended Warranty failures

Ready Girl...Yes, Jason Goldsmith, and his peers, at Carchex have been great in the resolution of my problems dealing with the warranty. We can read over contracts word for word upon purchase, and usually before purchase, but...when we face an automotive repair situation, sometimes as clear as the wording may seem to us, the layman(or woman), that may not be how it is really written. I have done a fair amount of automotive repair on my vehicles, so in most situations I'd understand what is/isn't covered, but there are a lot of people that have to put their trust in the ones presenting the coverage for sale to them. Unfortunately, salepeople are making their money off sales and sometimes stretch the facts, enough to make a sale, and hope in most situations that it won't come back on them. That's where it is really nice to find people like Mr. Goldsmith that will take it upon himself to make sure his company is representing what they are selling correctly. I did actually have a hub go bad on my truck recently and it was covered by the warranty, but...the warranty company didn't agree with the dealer pricing on the part, so they again located a part themselves. I didn't agree with the dealer pricing that was honestly quite overpriced, but the part the warranty company came up with was super cheap, sure hope it lasts :-(
Alpha Warranty...not really sure who they are, and may be just like Warranty America, just one of many names sold by one company. Hope you find a resolution without too much aggravation. My warranty was also sold to me as bumper to bumper, which would make most of us think it covered almost everything, especially after talking to a good saleperson, well maybe bad salesperson if they misrepresent. As for signing up through Carchex, I'd say read, read, read, and then some more reading, look to see who the warranty company will be, Google the name of the warranty company and see if it results in a lot of complaints, check BBB(not real reliable, but can give some guidance), etc...Personally I fear signing on with any warranties, insurance, etc.., sometimes they work out good, but I think they're misleading more often. Best Wishes and Luck to All :-)
05 Lincoln Send email
 
Feb 23, 2012

Extended Warranty failures

I just signed up with Carchex tonight... and I thought I did good research prior...until stumbling upon this site and reading these nightmares. I believe I may have to take advantage of the 30 day money back. (I sure hope there is no fine print there)
Heritage02 Send email
 
Feb 23, 2012

Extended Warranty failures

I was led to believe that the warranty that I bought would cover the car bumper to bumper. I asked the rep this will cover everything front to back? Brakes? Electrical? Tranny? Oh sure! Of course! You have no worries!
Well, today I brought my car to a repair shop (BBB Torch award, recommended on tofixit.com) and NONE of the needed repairs are covered!! Engine mounts, tranny mounts, electircal cables, NOTHING!!!
Stay away from these guys!
ALPHA WARRANTY Send email
 
Feb 23, 2012

Extended Warranty failures

I purchased a vehicle from Exotic Motors of Rolliing Hills, Illinois who sold me an ALPHA WARRANTY. They WILL NOT PAY FOR MY REPAIRS!!! They use "PRE-EXISTING"to get out of paying claims!!! Google ALPHA and see for yourself. I'm telling you first hand the company is HORRIBLE and soon will be facing a 'CLASS-ACTION LAWSUIT" !!! They record conversations and use them when it benefits them-be careful what you say!!!
Usaborn_01 Send email
 
Feb 23, 2012

Extended Warranty failures

The info. below was in response or went along with another post, but I felt it should be added as a separate complaint. It seems that some people respond to the various posts and threads stating that they are VP's, employees, etc. of Warranty America and state that they are committed to customer satisfaction. Well...If they continue to sell their service, collect payments, and then not honor the language of the warranty contract they sell you and don't try to contact each person to resolve issues, then they stand out as a dishonorable company to deal with. If they'd like to settle with me, I'll be glad to make note of it here. Come on Warranty America, the people are waiting to sing their praises about how supportive of a company you are. I can be contacted at [email protected]


I'm a Maryland customer and am starting into what I think was a rip off warranty on my 2002, 93k mile Avalanche, ...but hope to be wrong. My truck is in the shop for power window problems and coolant loss problems. Warranty America tells the shop(Dealer) that the power window motor is covered but they don't agree with the dealers price on parts and that they'll call the dealer back in a couple hours after they check around with their own sources. The WA rep also argued with the shop manager about replacing one part, not the assy.. The rep double checked after arguing the matter and conceded that it would be the assy.. Well, the shop manager hadn't heard anything back from the WA rep. and was gonna check back after lunch. The comment above stating "Third, WE do not control how long any vehicle is in any shop. We are not the ones doing the work so how can we?!" Oh, butyes they do control how long the vehicle is in the shop. Right now, mine sits waiting for WA rep to agree to shop parts price or provide the parts.
Next problem is the failed heads on my engine that are leaking coolant. WA rep says that's not a covered item. I thought pretty much all of the motor and powertrain were covered. Replacement heads will run me approx. $3000 after diag and parts, new GM motor (with 3yr/100k warr) will run $5400 installed. Well, since WA doesn't seem to cover much, I'm stuck with the bill, so I'll try GM's warranty on the new motor. Hope they at least cover a power window and then maybe cancellation of warranty is all that is left unless WA wants to correct all the above problems their having fulfilling their promises???
I ended up with the warranty from WA on the basis that Carfax refers buyers of vehicles to Carchex which in turn ends up being this Warranty America. Good luck to all, but from the reading of the previous post's, it appears that WA is scamming or just very poorly managed.
Like I said above, I hope all these complaints are wrong and WA stands up and smooths the road on repairs, but right now my truck and wallet are in the shop!!!

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