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wells fargo dealer services

United States,
New York

Consumer complaints and reviews about wells fargo dealer services

Ncarolyn Send email
 
Feb 1, 2017

Dealer services poor customer service

I don't know how a bank as large as Wells Fargo can be so disorganized. I purchase the vehicle from a local dealer. The paperwork was lost on three separate occasions. This made me very uneasy considering it was my personal information lost with so they claimed FedEx. Then the dealer could not even get a straight story I was told my first payment was posted to my account and then Wells Fargo changed the account number and now claims they cannot find my payment. They are requiring me to track it. And my bank shows it may or may not have been returned but Wells Fargo would have it in a hold account. Naturally I am one little customer and they have millions so I assume I do not matter and neither does my car payment of $400. I would have to get an attorney involved to fight this huge Bank for my $400. It's the principle behind it. They admit that there were errors along the way but they are not willing to find the payment themselves even though I was told it was there at one time before the loan paperwork changed. Let's just get right down to the bottom line. I still have to make another payment. Meaning I am out $400 and they still want another 400. I don't plan to win with this Bank. And I do not recommend anyone going to them for an automobile loan. Probably not any loan. Stay away from this Bank
pissed off Send email
 
May 21, 2014

calls

How does a company like Wells Fargo Dealer ervice stay in business- They don't know how to work with thre general public. I have gotten 130 calls from them over the last month and never left a message. I call them back and they act like they don't what going on; I have asked to be removed from the calling list and they say they can/ and will remove me but never do. They get upset if your mad about taking/wasting your time with these calls but never fix it. I have called and spoke with 6 diffrent employees about this and it's all the same - same old pet answer they'll fix it the problem. Even if it takes the 2 to 10 working days to stop this they never do.I have gone to the B.B.B. and the F.C.C. to help with the problem but thinking about a lwayer to sue
cflamesman Send email
 
Apr 23, 2014

awful customer service/reposession

Worst company ever..we put 5000.00 cash down and financed 5000.ok
We left the country and our insurance elapsed.when we came back we discovered they had put there coverage on the vehicle since we let ours elapse.there's was liability (75.00 month)
I understand them insuring the vehicle during that time. I take responsibility for not contacting them in regards to insurance elapse but at the same time we played our monthly payments..Upon coming back to the country we fell behind one month even though we reinstated our own insurance policy.So now for three months we've had insurance and we faxed wells Fargo the proof they still are charging us for there own insurance fees..we woke up this morning to a sneaky tow truck driver who dropped someone off and they repoed our vehicle based on 1 month and 28 days past due which is a total of approx. 320.00 so now we are waiting to call them this morning .on our statement it shows we owe 850.00 ..Lol....they are a fucking rip off company that does these high interest loans to not help the people struggling but rather to jam them up like my situation and repo the car back only to resale or rework a deal with the next sucker at the next car lot...bottom line is yeah I owe them for not quit 2 months and I got the cash to pay but why would they not take off the insurance for the three months we had our own.that would have taken there total due(not past due)down approx. 210.00.......I am sickened how this company is so unorganized and so dysfunctional.we've talked to four diff reps
Who each say that when we make our payment at wells Fargo bank that the bank is inputting the payments in wrong and screwing up our monthly past due..HOW THE FUCK IS IT MY FAULT IF I MAKE THE FUCKING PAYMENT AND THE BANK CONSTANTLY DOES SOMETHING WRONG? It seems to me the actual bank (wells fargo) actually wants nothing to do with this dept.called dealer services due to the amount of complaints and unorganized payment options. Calling attorney now
Blue Steel Send email
 
Nov 29, 2012

Collections, customer service

The Collection department and customer service are horrible! I can't believe they are so inefficient, ugly acting, unethical and etc... they know our personal information but you ask them their name and they give you a fake one, no name, or just hang up. Oh, and the others protect them and won't give their names either, yet, YET, they have our information to do what they want, whether legal or illegal and most of all criminal! I'm pretty sure they don't do back ground checks on them! There needs to be more control done on our end to keep our records and personal information from falling into the hands of people who are, stupid, lazy, criminally minded (vindictive acting to their customers is included) and outright breaking the law. Something needs to start changing with this bank for the better....
Blue Steel Send email
 
Nov 29, 2012

Horrible customer service and/Collections

They truly are the worse financial institution of any I have ever seen! Rude, unethical people, lazy and let me add, unprofessional. ALL THE ABOVE! Can't wait until my auto loan is paid off! Never do business with them under any circumstance! Don't ever get involved with such shadiness!! They will make everyone live to regret it at some point through the life of the loans and with their harassment. Oh, and I will also add one other thing, I had to call back a few different times to make a payment on my car and try and get that resolved as well as try to find out who the person was who threatened me and who was very volatile - No one knew! THEY appear to be protecting each other. How is it they have information about their customers but when asked by any of us what their names are, they either lie or hang up or play dumb about their fellow employee! I don't want these crazies to have my personal information to do what they wish with it! Something needs to change!!!!!!

Please, please think hard about doing business with them; even if they are the only ones who will approve your loan! It is not worth it! They are ugly beyond ugly....
User763942 Send email
 
Apr 6, 2012

RUDE Customer Service and no LENIENCY!

Bullpoop, the simple solution would of saved up and paid cash for a used vehicle. This is a result of pure selfishness. No one is required to buy a car they cannot afford then agree by signing a contract to pay it off with Intrest. This is especially true when the instant you sign the contrant the vehicle you bought is worth less, in addition to the outrageous fees to do it. People do this because the want what they want. All WF is doing is giving these selfish people what they want. Only the scum of the earth would buy something they can't afford, then cry like a little &itch when they can't pay for it, just so the can look cool to their friends and neighbors. They deserve all the misery they can get.
User927047 Send email
 
Apr 3, 2012

RUDE Customer Service and no LENIENCY!

It's easy to say pay you're bills on time. Realistically, unemployment rates are sky-high and life circumstances change. It doesn't make a person less than human. These companies treat struggling individuals like they're pathetic scum of the earth. I seriously wonder how they sleep at night. The fact is, without struggling individuals, these rude, condescending, "customer service representatives" wouldn't have a job. Heaven forbid, karma bites them in the butt and they experience life in the shoes of those they treated so poorly.
Mollyemt Send email
 
Feb 23, 2012

RUDE Customer Service and no LENIENCY!

pay your bills on time and you wont have to go through all this heartbreak and anxiety. MOST banks would have repossessed the car after only ONE month of being late. think of it as a stroke of luck that you are ONLY two months late and you still have a car.
IMoreno Send email
 
Feb 23, 2012

RUDE Customer Service and no LENIENCY!

Wells Fargo dealer services have the worst customer service EVER! they also claimed that they were going to repossess my car for 2 MONTHS behind!!! and i was calling to make a payment so that i was only one month behind and then make that payment 2 weeks late and they will not work work with you! Michelle (my "account rep") even had the audacity to say that i needed to pay the 2 months and that i am LUCKY that she doesn't also charge me the payment that is coming up! I WAS IN SHOCK! i said are you threatening me to charge me a payment that isn't even due yet!!! NEVER AGAIN will i ever except or even attempt to get a loan through well fargo! at the beginning they were OK with me being one month behind or so now my online account gets blocked so i HAVE TO call them and speak to them and they also make me send the payment via money gram which is another expense! no matter how much i say that the economy is tough and times are hard they don't give a CRAP!!! she straight said to me i need this much for you either u pay or i send the repossession!!! I am soooo stressed and frustrated with dealing with Wells Fargo! they are ghetto and rude and make you feel like u are the scum on the bottom of their shoes!!! THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH! HARASSMENT!!! my loan with honda financial is NOTHING like this! they work with me ALLLL the time and give me chances to pay my bill all the time! they have never threatened repossession on me EVER and i have been with them longer than wells fargo! the rep michelle treated me so poorly i felt very little! again never ever get a loan through them. maybe their company will go down the drain! AND i have heard the banks are even worse!!!
Toyotafan123 Send email
 
Feb 23, 2012

RUDE Customer Service and no LENIENCY!

If you can't pay for something, you shouldn't have it.
Baddealerservices Send email
 
Feb 23, 2012

RUDE Customer Service

I have been waiting on my unemployment funds to come in and have explained to Well Fargo Dealer Services in Santa Ana weekly. I have spoken to 6 different people and only one lady was professional and was understanding. Wnen I asked to speak to her again they would not pass me to her but instead had this jerk get on the phone. Another female started to tell me I can't afford a car and when was the last time I was employed, when I told her she should not be speaking to me like that she hung up on me. It gets better today I had a female yell at me that my car is getting taken from me and that she cant answer any of my questions. This is after I have given them seven thousand dollars. Tomorrow I will see what awaits me. The worst I have ever dealt with in my life. "Stick to CREDIT UNIONS"
Laura Roberts Send email
 
Feb 23, 2012

Illegal repoession

Wells Fargo illegally repoed my vehicle at 2 am 10/3/2010 !! I recieved no notice. The co-signer evn recieved no notice. The repo business ripped the driveway all up. When I called Wells Fargo they said they never recieved a payment. It was sent a month prior!! I put a trace and they just simply said that if it was thier mistake they would correct it. How? Return a 4x4 that was dragged out and not even in neutral? DO NOT speak to Lydia at the presidents office. For that matter here is the number complain, complain... 1-877-250-2265. Ask for a person higher than this office and they claim they are the highest. Hmmph!! Take a look at these websites: http://www.msnbc.msn.com/id/39876275/
http://www.complaintsboard.com/?search=wells+fargo+dealer+services&complaints=Complaints

This company hired people off the streets that knew nothing about contracts to just simply sign the paperwork so it would be processed. How is this legal? And why would any company even begin to think this was right? I am suing!! Please keep this and know I am not afraid to share my experience. These are pictures of documents and my Durango they illegally repoed.
David Gebhart Send email
 
Feb 23, 2012

Illegal repoession

wells fargo repo'd my car, after payment arrangemnets were made on the same day of my repo. the customer rep Doug Hearst needs to learn customer service, and not argue and yell at the customer, he lied in saying i was trying to hide the car, in whci i wasn't, that's why i called and took responsibility, and made payment arrangemnets so that it would not get taken. Does Wells Fargo not have a customer service manual, on how to handle situations, or is anger and argueing apart of your every day practice. Mr. Doug Hearst needs to learn the basics of customer service, without customers he would not have a job. But somehow Big companies fail to realize who pays them, and if i made payment arrangements, then he lied to me. And that is in any business relations wrong. I would strongly suggest you look closely at how your service departments handle situations. Ive worked in the customer relations field for a long time, I would neveer argue yell or treat them like trash. Big companies ( if you watch the news) fail everyday. In this economy I only hope im around when Wells Fargo goes under. or bought out, I welcome any response, from yuor CEO down to explain to me why I was lied to. I guess that's how you get ahead, lie, cheat and steal. which ist the perfect formula for failure. Like i said, I hope i watch the news one day and see that your company because of it's practices has fallen. I get better service from Walmart or Dollar Stores than with Mr. Doug Hearst. I wish you luck on your restructering of your customer relations problem.
David Gebhart Send email
 
Feb 23, 2012

Illegal repoession

Imagine how much money they would make if they followed the rules, didn't lie, and treated their customers with respect !!!
David Gebhart Send email
 
Feb 23, 2012

Illegal repoession

just imagine!!!
David Gebhart Send email
 
Feb 23, 2012

Illegal repoession

Ive contacted a lawyer, in regards to your business practices ...good luck...hope you followed the rules...?
David Gebhart Send email
 
Feb 23, 2012

Illegal repoession

just what i thought no answer to that one...if you have to lie to customers to maintain your company..mmm just makes me wonder how long you'll be in business...!
David Gebhart Send email
 
Feb 23, 2012

Illegal repoession

Im afraid in this ecomomy, your are going to find that a lot of people are falling behind ...and if you wells fargo ...don't work with them..your little repo guy will be real busy..
David Gebhart Send email
 
Feb 23, 2012

Illegal repoession

just like your mortgage dept. is, getting to sell houses they foreclose on and lose money...lots of money..just imagine how much moneyyou would save by being good to your customers...just imagine...
David Gebhart Send email
 
Feb 23, 2012

Illegal repoession

It looks like you would learn how to manage your service department...follow good business practices and being honest...just imagine
David Gebhart Send email
 
Feb 23, 2012

Illegal repoession

well shithead i guess im talking to you
David Gebhart Send email
 
Feb 23, 2012

Illegal repoession

then why are you taking up for these companies who don not follow good business practices...?
David Gebhart Send email
 
Feb 23, 2012

Illegal repoession

the public needs to hear these complaints, so that is who the hell im talking to
David Gebhart Send email
 
Feb 23, 2012

Illegal repoession

it's easy to use your big mouth on line...where do you live ? I think we need to have a disscussion
David Gebhart Send email
 
Feb 23, 2012

Illegal repoession

don't use frofanity at me and not expect me to react on your ass...

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