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WEN BY CHAZ DEAN

United States

Consumer complaints and reviews about WEN BY CHAZ DEAN

Blondie85 Send email
 
Mar 5, 2012

will not refund

I made the mistake of ordering for a Christmas gift. They put me on an auto-ship and keep sending me product. I return it every time, without opening the box, and they won't refund my money.
Ringwraith Send email
 
Feb 27, 2012

will not refund

did not like product. called to return, they sent a return label. returned product and am still getting notices. called a second time (first was to return) was told that it just tajes some time for the system to update. got a notice today, called again- NOW I'm told that it was not returned in the 60 day window and they never sent me a return label! I have a picture of the return label and bill. I noted that I called on 11/3/11 on the paper that I took a picture of. I am told that the picture does not matter, that I need a recipe from the post office to prove within 60 days. I don't have a recipe because they paid the postage! they told me on the phone that it takes 1-2 weeks to get the label and what they pay fir is slowest postage and they won't take that into acct in the 60day window! I will try to get info from the phone pic to see what date I sent it back to see if post office can get me a receipt! I was never told the 60 day, never told to get a receipt when I called to return. never told what date I had been sent the product. they refused to deal with me. I asked for fax info of where to send legal information. if I pay, they'll resend the product... the product is crap.
Melodyalise Send email
 
Feb 27, 2012

will not refund

I recieved and paid for my first shipment for the product. I since called to cancel because i could not afford and have not recieved any further shipments. I can not afford it yet they keep withdrawing from my bank account.

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