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West Asset Management

United States

Consumer complaints and reviews about West Asset Management

Mtubb Send email
 
Mar 8, 2012

Refusing to send receipts or Notify Credit Bureau of Paid accounts

We paid off all Medical debts with West Assest Managements. They still have not reported to the credit bureaus. Every day I call them, and they say they have reported the items as paid. All Credit Bureau's deny that they have received any documentation from West Asset Management. I have asked for receipts to be fax'd and they say they will but never do. I have been hung up on. Yelled at. Been lied to. Even the supervisors are rude and make promises they do not keep. Take this company to court.
Mungojerrie Send email
 
Mar 8, 2012

Refusing to send receipts or Notify Credit Bureau of Paid accounts

That sounds about right for them. Send them a certified letter outlining what you see on your credit report and what is expected of them. Make sure to put the tracking number on the letter as well, so you have proof that that envelope did in fact contain that letter.

If they do not clear up the issue, hire an attorney.

I'm giving them 30 days to correct the issue I addressed to them. That certified letter is my next step, too.

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