Submit a Complaint

Westgate Cruise and Travel Club / International Cruise and Excursions

United States

Consumer complaints and reviews about Westgate Cruise and Travel Club / International Cruise and Excursions

KJL Send email
 
Jan 28, 2015

Misleading; Hard to cancel; terrible customer service

I am a relatively happy Westgate timeshare owner but was interested in investigating the "Westgate Cruise and Travel" Club (ICE-- International Cruise and Excursions) so I would have more options to use my deposited timeshare weeks. I was hoping to look at their options offered before paying for the membership. I was told I could only look at the options after I signed up. After assurance that I could get my money back within ten days of signing up/paying the $249 fee, I looked into it. After being on hold for 70 minutes to talk to a live person, I learned a few things that were not disclosed previously: First, since my banked weeks are deposited with my Westgate timeshare organization, I would have to pay $150 to get each week transferred into the Westgate Cruise and Travel Club. (The two companies are not as linked as I had thought.) Second, I thought I could use my banked 2-bedroom timeshare week to get similar unit somewhere else. However, giving WC&T my timeshare weeks would only get me DISCOUNTS on booking other hotels or resorts. Third, the fantastic discounts they feature are not as hard to get as they imply. There are many promotional travel sites online that offer terrific deals without having to pay a yearly membership fee.

So, I called the representative back to cancel my account. He said it takes 7-10 business days to cancel the account, and up to 30 days to get a refund. It has been 20 days since I cancelled, and my account is STILL active and there has still not been a refund, even after calling a couple times to check on this. Fortunately, my credit card is not holding me accountable for this charge. I do NOT recommend using Westgate Cruise and Travel Club or International Cruise and Excursions!!

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username