I placed an order on August 5. The item was in stock according to the web site. Right after the order was submitted I was informed that it was back ordered and would be shipped on Sept 6. I have called five times since then and have not reached anyone who could tell me why the item was never shipped. Five people including a supervisor claim it is in stock but no one, including the supervisor can determine why it was never shipped. During my last call I was transferred twice and kept on hold for 20 minutes. The supervisor promised to call me back by the next business day. He never called. Customer Service is horrible.

I have had the same exact problems with this company in the last couple of years. I will no longer shop with them

Dear Sirs,
I sent an item back for a refund, and they issued me the refund and THEN charged my debit card on file for an additional payment (the same item, different color). They used my card number without my permission and I only noticed the charge posted to my debit card account 3 days AFTER the item I never ordered in different color was mailed to me. Please, never leave your debit card information on file with them, they can do whatever they want with it.

Re: woman within returns
I purchased a swimsuit for $97 which included a standard shipping fee of $11.99.It was too large and needed to be returned. I did not receive a return label.and waited 10 days for that label. I received credit for $76 becuse they charged an additional shipping fee and did not refund the sales tax.Iam totally not satisfied and will not order from them again .
Bev