My experience with WES is the same. I am extremely frustrated with their service. They are the worst company I've ever dealt with in my 38 years of age. My only advice for anyone seeking evaluation is to run as far as possible from WES. They do not care about your concerns. They lost my Russian transcripts and did not care about the stress I had to go through to get another one. The customer service representatives were extremely rude. They hung up on me twice. I wrote a letter expressing my dis-taste of their service, they are yet to receive a responce back from them since 1/20/12. Instead of writing me back or sending an e-mail, they sent a $100 check with no letter. Really, if you understand me this is not about money. It's all about the time and effort it will take to get another transcript from Russia. They also refused to return my original translation from the American Embassy in Russia (as far as I'm concern this is an original document, but they claim otherwise). In addition to all that, I missed my deadline for college admission. I'll have to wait till 2013.
Overall, I DO NOT recommend them. I will never do business with WES. And if I ever find myself in a posssition of power, I'll like to investigate what they do and everything about them.