On March 8, 2019, I purchased a sofa from Macy's . I got a protection plan that cost me $200 dollars. I was told by the Sales rep. since I have small children I should get it, because stains would be covered under this plan. A week ago I submitted a claim due to a red dye, but my claim was denied by Worry- No- More. They stated because I have accumulated dirt around the stain the technician can not go clean that specific spot. Which makes no since the claim I submitted was for the red stain that their cheap chemicals that I was giving can not remove. I'm beyond livid that they can not send someone to help me get rid of the stain since I paid for this plan. I asked to speak to a supervisor and she was rude and had no other options for me. I asked if I could speak to someone above her in which she provided a name, Ronnie P. and said she would call me within 24 hours. So far, no call. I don't know what else to do. I only had this sofa for 8 months. This program is a SCAM. Their customer service people are rude and offer no solutions. Do not shop at Macy's for furniture. They are selling you a scam.