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D.tot Send email
Feb 23, 2012

no complaint

same thing for me no problem glad someone added this discussion today because i just ordered and was worried from others comments. got confirmation straight away live suppport was helpfull with my order lets hope ir arraives on time now
ShayM Send email
Feb 23, 2012

no complaint

Do not buy from this company!

I have had major problems with this company. I ordered 3 pairs, they overcharge my card. I tried to cancel my order 5 times and got not response and then finally someone responded and we argued back and forth for 3 days and they refused to cancel my order because they said it arleady shipped, which was a lie. On the forth day of arguing they sent me a shipping confirmation, i checked the tracking number and they sent my lenses out 4 days after i asked them to cancel it.
I talked to jessica and somer and i got treated like a dog, i was very disrespected. They would not help me at all, everytime i told them my card was over charged they acted like they didnt know what i was talking about. They overcharged my card so much that my account went into the negative and now i have fees to pay my bank. I contacted worldpay, they could care less about the whole situation. I have recieved the product and returned them and i still have not recieved a refund. I wish i knew how to take them to court because they have caused so many problems for me.

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