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Xyngular

United States,
Utah

Consumer complaints and reviews about Xyngular

Sassybanjo1 Send email
 
Feb 23, 2012

not able to cancel autoship

My friend told me she was losing weight with the MLM company, Cal Nutriscience and their Core 4 Products. I signed up and the following week, Cal Nutriscience merged with Xyngular. I found I could order the Core 4 products individually, without purchasing a trial pack for $99.00, so I did. Every distributor must have an autoship set up in order to receive commission and I knew that going in. After the 2nd autoship order, I broke out with a rash. The only new product I was using was Core 4 Cheat. I wasn't impressed enough with the product to tolerate autoship and at that point, I didn't care about commission. I logged into my account and found no option to cancel the autoship. When I selected the cheapest product for the autoship, I received a message stating that if I wanted to cancel it, I would need to contact the company and was provided an email address and phone number. I sent an email and got a auto-reply that my email would be responded to in 2 to 3 business days. I didn't want to wait, so I call the phone number listed above. At first, the phone rang at least 10 times and there was no message. I called back and only voice message from the president, Marc Walker. As soon as the message played, it started over again. I wasn't too upset because I had sent them an email (on Tuesday) and expected to hear back from them. The subject of my email: Cancel My Account. On Wednesday night, I got a read receipt from '[email protected]'. It was actually a "not read" receipt. I sent a message back to him with "question" in the subject field. It was read, but I received no reply. I immediately called my bank and paid $30 for a stop payment for any debits on my account from this company, because my debit card info is listed on my Xyngular account and I was allowed to change the info, but not delete it.

My friend also had problems with her first order of Core 4 products through Xymgular.
Mlmgenie Send email
 
Feb 23, 2012

not able to cancel autoship

Look folks this is all a bunch of hooey, the simple truth is that people don't read or listen to basic instructions. When you signed up you were given a login to the web site. If you log in you can manage your autoship or cancel your autoship. Now, for the nitwit that said, "autoships are a scam", please let me address that. Is your magazine subscription to "National Geographic" a scam because they send you your product (i.e. a magazine) every month? No, how about your car insurance that you pay monthly (as most people do) is that a scam.

No, it isn't and either is a nutritional company's autoship program. It is called convenience and efficiency. One of the wonderful benefits of consulting for a company like Xyngular is that you get paid over and over for trading your time and knowledge with others. Meaning, if I take the time to hear and understand your struggle with weight loss, and I then share my own experience and explain how the products work and how to use them, then I have provided you with a service.

Now, I don't make the Xyngular products so I refer you to my web site and you place an order for the products as a Retail Customer, Preferred Customer or Distributor. It is always best to experience the products and then after you are a believer and if there is a genuine interest in having your own career as a consultant (i.e. distributor), we can then show you how to get started in your own, legal and tax deductible business for only $19.95.

So in conclusion, autoships ensure repeat sales for the company so it can stay in business producing and developing new products to serve the needs of the consumer. The consultant (distributor) gets paid for the time and effort he or she has put forth in the marketplace, sharing the products with every day people who need solutions to real problems.

Side Note: When is the last time your vitamin sales person at GNC gave you their home number or delivered product to your house for free, and held your hand as you shared your story about an illness? Being a consultant for a nutritional company like Xyngular (or any other for that matter) is about relationships and the human condition, and not just the almighty dollar.

So, if you ordered product from Xyngular and you want to cancel your autoship just call 1-801-756-8808 or email [email protected] Xyngular will happily help you out. You can also log into your back office for additional instructions on how to do so online.

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