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Yard Card

United States,
New Jersey

Consumer complaints and reviews about Yard Card

Mike Mclawhon Send email
 
Feb 23, 2012

Forced Fees

Used Yard Card financing for Mowing equipment. I receive statements on the first of the month and mail them out the next day and they are due by the 16th every month. On 4 separate occasions they did not receive payment by due date and charged me a $35 late fee. After the 3rd time I was fed up with it and sent a full payoff payment on the 3rd of this month. Now its the 17th and they still have not received payment and now have charged me another $35 fee. I mail all my bills for mowing equipment by mail and none of which have ever been late. I have researched complaints by other clients of Yard Card and I found hundreds of the same complaint. Forced late fees due to not receiving payments in time. Something has to be done, this can't be legal. They are robbing people.
Ellen67 Send email
 
Feb 23, 2012

Forced Fees

I would also suggest sending one payment with a delivery confirmation. The only reason I mention this is that you can compare when they received it against when it wad endorsed, Compare it to when it came out of the bank account. And lastly, compare it to when the payment credits your account. So if the customer mails out the payment right away and the postal system delivers it promptly, there shouldnt be a problem; but these steps can help a customer if they need to dispute a late fee. Once a payment is received, it should be credited within 2 business days. If this isn't true, then it is unreasonable to charge a late fee.
Ellen67 Send email
 
Feb 23, 2012

Forced Fees

Another good idea, but some people don't like that option or do not like feeling forced to do the payment online.

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