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South Africa

Consumer complaints and reviews about YDE

Bronwyn Send email
Apr 28, 2019


I was given a dress as a gift and it’s too small went to store to change it for a bigger size they would not do that because I don’t have slip as it was a gift the tag is still attached to dress how can I over come this problem ? Most other shops allow you to swop or exchange it for something else.
Bronwyn Send email
Apr 28, 2019


I got a dress as a gift and dress was too small they won’t change it for a bigger size or swop it for something else I don’t have a slip The tag is still attached on dress how can I sort this problem out? Most other store will swop it I think it’s very unfair and will not be buying there in future.
Melesha Send email
Nov 17, 2018

My dress

I bought a dress from yde in cresta. The dress had a hole under the arm and I didn't see it until the event I was wearing it I was so upset because at that point in time I could not change when I did go to the store and I asked for the exact same dress and told them what had happened...they refused to change it...I think that is so horrible because I had no clue that the dress had a hole..very unprofessional considering I paid so much for a dress that I have never wone. I have been a excellent customer at yde and to think I get this kind of service makes me never want to shop there again.
Sbahlec Send email
May 17, 2018


They refused to exchange s dress for me because the slip eas missed place since it was a gift , they told me that they using an old system and they cant trace cash sales so i left the dress there at the store eith the manager
[email protected] Send email
Sep 28, 2015

YDE Billing / Account

To whom it may concern.

I settled my YDE account. I then phoned into head office this morning to find out if the payment was received. I was told yes and that i paid a R70 extra than what I should have. I then asked if there is any credit available and the lady said no. I then asked if I could get that R70 back, she told me to hold the line. She then got back to me saying that I cannot get the R70 back and the reason why there is no credit available is because I still work for the company and my truworths and identity accounts are in arrears.

1. I resigned from the company October 2014.

2. If you have a staff account, you cant even buy at YDE so what does the fact that I paid my YDE acc have to do with my truworths or ID accounts.

3. Your credit gets taken away from all your accounts if one of your accounts are in arrears. This applies to employees of Truworths.

4. Refer back to point 1.

5. Why cant I get my R70 back?

6. I was a store manager, i know the terms and conditions.

7. Now Im a customer, who paid my account, in full, R70 more than what I was supposed to so why am I being denied credit on my YDE acc?

8. According to the CPA, as soon as an account is paid, the customer should be granted credit.

9. I literally just received an sms from YDE saying that I owe them money.

I dont expect a response immediately as I logged a complaint on hello peter last week Wed already and I still have not received feedback?

Whats up with Truworths? It never had these issues.

Kind regards.

Terri Roelf

YDE Billing / Account

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