Good day iv bought the Navy Tone Bomber Jacket-290.5179 - Item: 290.5179.M - Size: M, i wore the jacket the Saturday only to find pot that the inner section of the jacket was not sown properly which creates a hole on the inner section of the jacket & the arm section wasn't sown well looks like its a REJECT jacket that was sold to me. I'm highly irate as that's not the level of service that I'm used to at YDE. Besides, don't you have Quality checks that's done on all your products and are the designers screened to check their work.

Harrington

I am extremely disgusted by the pathetic service received at the yde store in canal walk. The lady on the floor was extremely rude with a crappy attitude treating me like a thief who could not afford the merchandise because I was dressed in. Sweats and had a messy bun after coming from gym. She treated my staff member terribly n sent him away. I am actually a successful business woman and a high spender at your stores, my staff member who was treated so terriblly earns a very good salary. You have lost high spending clients because of your judgemental, rude, racist and highly unprofessional staff I will advise every person I know who shops at yde regulary to never shop at your stores again. I Will definatly be returning the dress I purchased in refuse to support a retailer who's staff threats their customers so terriblly.

I was given a dress as a gift and it’s too small went to store to change it for a bigger size they would not do that because I don’t have slip as it was a gift the tag is still attached to dress how can I over come this problem ? Most other shops allow you to swop or exchange it for something else.

I got a dress as a gift and dress was too small they won’t change it for a bigger size or swop it for something else I don’t have a slip The tag is still attached on dress how can I sort this problem out? Most other store will swop it I think it’s very unfair and will not be buying there in future.

Hi
I bought a dress from yde in cresta. The dress had a hole under the arm and I didn't see it until the event I was wearing it for....so I was so upset because at that point in time I could not change it...so when I did go to the store and I asked for the exact same dress and told them what had happened...they refused to change it...I think that is so horrible because I had no clue that the dress had a hole..very unprofessional considering I paid so much for a dress that I have never wone. I have been a excellent customer at yde and to think I get this kind of service makes me never want to shop there again.

They refused to exchange s dress for me because the slip eas missed place since it was a gift , they told me that they using an old system and they cant trace cash sales so i left the dress there at the store eith the manager

To whom it may concern.

I settled my YDE account. I then phoned into head office this morning to find out if the payment was received. I was told yes and that i paid a R70 extra than what I should have. I then asked if there is any credit available and the lady said no. I then asked if I could get that R70 back, she told me to hold the line. She then got back to me saying that I cannot get the R70 back and the reason why there is no credit available is because I still work for the company and my truworths and identity accounts are in arrears.

1. I resigned from the company October 2014.

2. If you have a staff account, you cant even buy at YDE so what does the fact that I paid my YDE acc have to do with my truworths or ID accounts.

3. Your credit gets taken away from all your accounts if one of your accounts are in arrears. This applies to employees of Truworths.

4. Refer back to point 1.

5. Why cant I get my R70 back?

6. I was a store manager, i know the terms and conditions.

7. Now Im a customer, who paid my account, in full, R70 more than what I was supposed to so why am I being denied credit on my YDE acc?

8. According to the CPA, as soon as an account is paid, the customer should be granted credit.

9. I literally just received an sms from YDE saying that I owe them money.

I dont expect a response immediately as I logged a complaint on hello peter last week Wed already and I still have not received feedback?

Whats up with Truworths? It never had these issues.

Kind regards.

Terri Roelf