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Yelp.com

United States,
California

Consumer complaints and reviews about Yelp.com

Friday2017 Send email
 
Apr 29, 2017

Cancellations

Received a call from a yelp business salesman and July 2016. Decided to go with their service for $325 a month. In April 2017 I decided it was time to cancel because I was not seeing any return on the investment I made with yelp. Spoke to an agent And she said that she would waive the termination fee. Spoke to another agent Jared. And got a lot of great pointers from him to help make my yelp page more visible. He convinced me to stay on for yet another month to see the results of those changes. Today I called and told him that I would like to cancel because even within the two weeks that he and I had spoken, there was still no change if anything it was worse. He stuck to what he said, May 23 being the termination date with a waived termination fee. He stated that there were no notes in the system from the other person who offered me the same thing just three weeks ago. As a result I have to now pay another $325 for nothing. Whatever you do, do not go with yelp for your business needs. Unless you're a big business that can utilize their service and the investment you make with them is profitable for you. If not you're wasting A minimum of $3900 for the year. The punchline when it comes to canceling service they're going to get as much money out of you as they possibly can they will not honor what was originally stated and you will be left high and dry. Oh, I also told the agent that I recorded both of the conversations as well as a few others. My phone system automatically records any incoming outgoing calls. I wonder how his selective memory is going to be once he hears that he actually agreed with the prior agent.
Rs6er Send email
 
Mar 16, 2012

Take Action!

This is true. When you search for my business a paying competitor comes up with 5 stars in bigger type than my listing. They are positioned right over my listing. I have 7 5-star reviews, every one of them filtered.
DavidBell144 Send email
 
Feb 23, 2012

Fraud

Let me start by saying that I am a business owner, whose business is obviously listed on Yelp.com. We had good & bad reviews as any other place, but more good ones, total of 47 reviews sine we've been in the business for over 6 years.
Couple of months ago I got a phone call from a Yelp.com sales representative (whose name was Mathew) offering me to advertise on Yelp.com for about $300 per week, which I of course declined. A couple of days later yelp.com removed 42 of my companies' reviews!!! Leaving us with only bad reviews...this type of activity is clearly fraudulent so please sway away from yelp.com!!!
Damaged By Yelp Send email
 
Feb 23, 2012

Fraud

The very same thing happened to our business as well as a friend of mines from Miami! We had plenty of 5 star reviews, a few months ago we received a phone call from Yelp asking if we would like to advertise for somewhere around $350 monthly. We declined and the next day all of our reviews were gone and there was a 1 star horrible review left in their place. We are so upset and just have no clue how this could be legal. I know of other business owners that have had similar experiences, one damaged so badly by the bad reviews that they have jumped onto one of the many class action lawsuits.
Pmakk Send email
 
Feb 23, 2012

Take Action!

My story is the same as thousands of others. I intend to help get the word out to business owners and consumers on how we can take action. Visit saveusfromyelp.com to voice your complaint then visit https://www.ftccomplaintassistant.gov/ to file a complaint with the ftc. If you are wondering about laws governing consumer testimonials visit http://www.ftc.gov/opa/2009/10/endortest.shtm
Clarisse N Send email
 
Feb 23, 2012

Take Action!

I totally agree, since they are doing advertising you can not trust them at all... They filter the revues if your are not paying for advertising, they will only keep your bad revues in order to bring more business for those other businesses around yours that advertise with them...DO NOT TRUST Yelp reviews they are only base on money the business owners are willing to spend in advertising!!!
Great Credit Send email
 
Feb 23, 2012

Yelp "Algorithm" Filters Out 95% Reviews

We had 5 great reviews (no bad) on Yelp. Sure enough, they contacted us to buy advertising. While we were speaking, I looked online and all but one of our company reviews had disappeared. When I asked the salesman about it, he explained that they have an "algorithm" that FILTERS OUT INFREQUENT REVIEWERS. When I pushed him for a better explanation he said, "5% of people make the decisions for the other 95% everyday, we use the same principle."

I told him that I was personally a Yelp member but only did reviews about 4x/yr - when a company was outstanding or if they really sucked. He responded that only I could see my reviews, but others couldn't because I'm not a frequent reviewer. That was it for me. This company operates on principles that are completely unpalatable. All our reviews eventually have disappeared. No loss, we have never received a new customer from Yelp anyway. And I let my personal account go inactive.
Gearldine Sainto Send email
 
Feb 23, 2012

Yelp "Algorithm" Filters Out 95% Reviews

Omg... I thought that I was the only one that YELP was filtering all my good reviews and continued to keep the FEW negative reviews posted. They rated me with a one star! How can they rate me with one star with all my positive reviews. I was contacted by someone from Yelp looking for payment of some sort I declined and was glad I had him on the phone to complaine about the ratings and he said he would look into and of course it got worse from there. I am furious with yelp! and something needs to be done. I am looking to file a lawsuit against yelp for all the business yelp has cost me by leaving bogus reviews from disgruntled ex-employees and other competitors. I have been in business for fourteen years and I am being denied to join groupons and other discount companies because of the bad reviews YELP continues to keep posted and the one star they rate me with. I am printing all reviews that have been filtered and the negative reviews they keep posted. I am done with them YELP they will pay for what they have been costing me and other businesses for years! If There is anyone else out there that is lookin to file a class lawsuit please contact me at [email protected] I hope we can make pay back what they took from all of us.

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