My net is reacharged on 24th at 280sr. But still balance is 0

My net is reacharged AT 280sr on 24th. But sill balance is0

please do an action because everytime i recharged my sim 5sar lost..

Sir i recharge my account 10 sr but i reccive msg you have 10 sr but later i checked my accout not have balance please sir do somethings for me i am very bored from this system of zain.whose those people please sir dobest for costm and zain thank you.my mber is 0591746126