Submit a Complaint


United States,

Consumer complaints and reviews about zoosk

edna Send email
Aug 20, 2019


I was a member for 6 months when on October 21, 2018, Zoosk charged $74.95 to my credit card. I didn't realize that the 6-month end date was that close.
I called Zoosk and spoke to a male representative and explained that I was planning not to renew my subscription and I wanted the charge removed. The representative wanted to get on my computer remotely in order to set up an account. It made me nervous because I didn't understand why he wanted to do that. I was unnerved because about a year before, I had someone, who wasn't who he said he was, get on my computer remotely and messed it up so that I couldn't even log on. I had to take my computer to Best Buy and have the Geek Squad "wipe" it clean and it cost me almost $200. I immediately turned off the computer and called my bank. They advised me to put a block on the account in case it might be charged again.
In July of this year, I was going to sign up again but found out that I was no longer able to become a member because of my blocking you.
I called Zoosk yesterday, hoping to speak to someone in authority. I wanted to explain that what I did was protecting my finances as you try to protect our safety on your site. I explained the situation to the representative about the person trying to set up an account on my computer and he said that no one did that. Well, I don't know who it was but it did happen.
As of today, I have gotten in touch with my bank and had them unblock you. I was told it would take a few days to become effective.
I'm hoping, when you read the circumstances behind the block, that you will reinstate me. You have the best dating site and if I am able to return, I'd like to sign up for a year and there will be no more blocks.
Thank you for your consideration.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code



    User Registration

    Already a Complaint Board member? Log in now.
    E-mail address:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Forgot your password?
    E-mail address:
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username