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Consumer complaints and reviews about zynga

nyeba Send email
Sep 26, 2017

scrabble and words with friends

Scrabble - after I've played my tiles more often than not the computer bots don't play. If I leave the game it automatically starts another and often the same things happens.

Words with friends - they alerted me to the fact that I had to download the new ap, which I did. I have two words with friends aps on my desk top now, neither of which is working.

Please advise. I've been playing these games for many years and scrabble has become near impossible.
Hairul Send email
Feb 23, 2012

zynga stealling my chips

this is the 2nd time zynga stole my chips and force me to reset all and accept 1m from my total 200m chips.they are so asshole doing this and stole their own customer chips that won a game of luck.being a facebook account user im so pissed with this stupid owner of zynga bullying people who won their their stupid terms they think they can simply took my chips and force me to buy from them.this is not away to running bussiness.this is black mail many also complaint in whole world but y cant anyone take action on this??does anyone know how to force this bastard zynga to stop stealing customer chips do let me know.and do complaint also.thank you.
Edward Camp Send email
Feb 23, 2012

zynga stealling my chips

Yes! Do as I did with Zynga. Complain to the California Department of Justice through the State Attorney General. You can google how to file an online complaint with the California Attorney General since Zynga is located on Vermont Street in San Francisco. You can also file a complaint with the BBB. They already have nearly 1600 complaints filed with them and yet the BBB still gives them an A rating. Apparently we need more people to complain so let's step it up!
Hairul Nazli Send email
Feb 23, 2012

stealing my chips

i have been forced by zynga to accepted their terms to only have 10% of my own chips worth 68Ok from my total 6.8m due to reason of being suspected transfer chips to others.this is really unfair for me because i played so hard to earn those chips almost everyday.zynga shouldn't simply stole their customer chips with some stupid reason.few of my friends also being force to do the same by zynga.this isn't good way of doing businnes with people.its only a game so facebook account user can enjoy something instead of looking for friends.zynga might give bad reputation for facebook please find take this complaint seriously so others won't be victim as i am.thank you very much.
Jeff Michalski Send email
Feb 23, 2012

stealing my chips

Jeff Michalski have done none of these. I wouldn't know a hack cheat or bot if I saw one. I have not been approached or allied with anyone to do so. Nothing that you describe has been done by me or on my behalf. And now you have even removed the possibility of rejoining the game with your draconian offer of lowering my winnings by 14 million. This seems like revenge for me fighting against this injustice. The shame is on you. My earnings on Zynga have been my own. This is just wrong.

Jeff Michalski
From: Zynga Customer Support <[email protected]>
To: "[email protected]" <[email protected]>
Sent: Friday, October 21, 2011 7:54 AM
Subject: Reply from Zynga Customer Support[ ref:00D6J52i.5006FSp6W:ref ]

Hello Jeff,

Thanks for contacting the Zynga Terms of Service Team.

My name is Mario and I`ll assist you today. Icon, Your account has been permanently banned by Zynga for violating the Terms of Service.

The following are the Terms of Service violations on the account:

CHEATING AND HACKING - You agree that you will not, under any circumstances:

d. Use cheats, exploits, automation software, bots, hacks, mods or any unauthorized third-party software designed to modify or interfere with the Service, any Zynga Game or any Zynga game experience;
e. Use the Service in order to design or assist in the design of cheats, automation software, bots, hacks, mods or any other unauthorized third-party software designed to modify or interfere with the Service, any Zynga game or any Zynga game experience;
f. Without Zynga’s express written consent, modify or cause to be modified any files that are a part of the Service or any Zynga game;
g. Disrupt, overburden, or aid or assist in the disruption or overburdening of (1) any computer or server used to offer or support the Service or any Zynga game environment (each a "Server"); or (2) the enjoyment of the Service or any Zynga game by any other person;
h. Institute, assist, or become involved in any type of attack, including without limitation distribution of a virus, denial of service attacks upon the Service, or other attempts to disrupt the Service or any other person’s use or enjoyment of the Service; or
i. Attempt to gain unauthorized access to the Service, Accounts registered to others or to the computers, Servers, or networks connected to the Service by any means other than the user interface provided by Zynga, including but not limited to, by circumventing or modifying, attempting to circumvent or modify, or encouraging or assisting any other person to circumvent or modify, any security, technology, device, or software that is part of the Service;

You can read the Terms of Service here:

Your account will not be reactivated for any reason. Once your account has been permanently banned it can never be reactivated.

Kind regards,
Mario O.
Zynga Player Advocate
Your Incident # is: 111020-9076928
2 seconds ago

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