Dear JP007,

The issue you have explained above can be solved in a matter of minutes by Avangate in the sense that we can resend all the information either to the email address you've provided in the billing form or by resending the registration details to an alternative email address. Unfortunately you have not referenced any order number in your post, consequently we cannot locate your order and solve the problem right now but we do invite you to contact us directly so that we can make sure your problem gets solved in minutes. Please use our contact details listed here http://www.avangate.com/company/contact.php

Best regards,
Avangate Support Team
www.avangate.com

they are a scum
paid for the item online and i never received the activation code only 3 weeks after i complaint to paypal i received the email from
avangate ask for refund, did not received response from them . and paypal can not do anything because it's and electronic delivered
item .
so stay away from these people they are a BIG SCUM

Dear Csmit75,

As you may already know, yesterday we have forwarded your refund request to the Software Manufacturer in order to make sure a prompt resolution is reached in regards to your situation. Today we have received the authorization to issue a full refund on your order consequently we have just sent the corresponding amount back to your PayPal account. Shortly you will also receive a written email confirmation for the operation discussed.
If your require further assistance in regards to this case, please feel free to contact us by using the contact details provided on our website http://www.avangate.com/company/contact.php

Best regards,
Avangate Support Team
www.avangate.com

Excellent response. Very fast also. Thank you.

Just sent an email to support for order 11504369. Never got an email asking if I wanted to renew, just an after the fact note that it happened. I don't want to renew. From reading the other posts, it sounds like Avangate will do the right think and reverse the PayPal charge immediately. Thanks ahead of time. - Chris

bonjour;
suite à mon annulation du paiement automatique pour Media crawler auprés de Avangate.com ces derniers mon envoyé un mail le 20 janvier 2012 10:45, confirmant cette annulation et s'engageantt de ne rien prélever sur ma carte de credit.
Malheureusement le 21/01/2012 Avangate .com à débité ma carte de 69;95 us $ sans aucun scrupule.
que dois-je faire?

Bonjour,

Merci pour votre message.
On a noté que notre soutien en français vous a déjà contacte avec une réponse. Veuillez nous contacter de nouveau a support@avangate.com avec la copie de prélèvement bancaire ou le débit de 69.95$ est mentionné.
Merci d’avance.

Salutations,
Avangate Support
www.avangate.com

Dear RPUK,

Given the fact you didn't include any order number in your post we were not able to locate your order in our database and investigate the case accordingly. Based on your description it appears this situation is related to a license renewal process. If this is the case, please note that all renewals are being notified to the customer prior to the actual event taking place and they can be managed at any moment either by logging in to the Avangate myAccount or by simply contacting our 24/7 support department. There is also the option of requesting a refund if the license renewal has just taken place, as Avangate can forward your request to the software developer.
If you decide to manage this event on this thread, please reply with your order reference number. On the other hand, should you decide to contact our 24/7 support service directly, please do so by using the contact details provided on our website http://www.avangate.com/company/contact.php

Best regards,
Avangate Support Team
www.avangate.com

I too am having a problem with this process. I ordered some software back in January 2010 and was charged for it in 2010 and 2011 against my Credit Card - problem was that I only noticed it this year. I have not used the product since, I no longer have an account on Avangate - but somehow they can still charge me? I phoned and spoke to Avangate and they said that I would receive a response from Auslogics in 24 hours but its now past that and guess what - no response! I think that its a very good money spinner for software companies producing their products and charging people who most of them probably don't realise they are automatically being charged for something they no longer use - I have not been sent any emails informing me of my renewals - which cannot be right. I shall be very wary of buying software on-line in the future. My recommendation is treat any purchases from Auslogics via Avangate with caution. If I get any response from Avangate or Auslogics I will update this posting.

Dear 330epping,

We have sent the registration details twice to the email address you've provided in the billing form but unfortunately it seems our emails are getting blocked by your private mail server. Under the circumstances, we kindly invite you to get back to us either by email (support [at] avangate [dot] com) or by phone (650-963-5701) and provide us with a different email address. If you decide to contact us by phone, the issue will be solved in less than a minute.

Best regards,
Avangate Support Team
www.avangate.com