Log inRegister
Submit Complaint

avangate.com

Netherlands

Consumer complaints and reviews about avangate.com

RPUK Send email
 
Feb 23, 2012

they receive payments and NO support

I too am having a problem with this process. I ordered some software back in January 2010 and was charged for it in 2010 and 2011 against my Credit Card - problem was that I only noticed it this year. I have not used the product since, I no longer have an account on Avangate - but somehow they can still charge me? I phoned and spoke to Avangate and they said that I would receive a response from Auslogics in 24 hours but its now past that and guess what - no response! I think that its a very good money spinner for software companies producing their products and charging people who most of them probably don't realise they are automatically being charged for something they no longer use - I have not been sent any emails informing me of my renewals - which cannot be right. I shall be very wary of buying software on-line in the future. My recommendation is treat any purchases from Auslogics via Avangate with caution. If I get any response from Avangate or Auslogics I will update this posting.
Avangate Support Send email
 
Feb 23, 2012

they receive payments and NO support

Dear 330epping,

We have sent the registration details twice to the email address you've provided in the billing form but unfortunately it seems our emails are getting blocked by your private mail server. Under the circumstances, we kindly invite you to get back to us either by email (support [at] avangate [dot] com) or by phone (650-963-5701) and provide us with a different email address. If you decide to contact us by phone, the issue will be solved in less than a minute.

Best regards,
Avangate Support Team
www.avangate.com
330epping Send email
 
Feb 23, 2012

they receive payments and NO support

I ordered 1 X Swahili Starter on the 26/11/11 order no.10233840. They said that they word send me an email so I can download the course. It has never happened. When I log in to check on delivery it says that it has been delivered. I have nine colleagues who need the same software. Their business model is wrong. It is better to sell 10 @ $35.95 or $359.50 than just rip me off for $35.95.
Jeffro61 Send email
 
Feb 23, 2012

they receive payments and NO support

Yes, the demo works great. If only it worked on my website like that. Well thank you for the chargeback dispute tip - will try that.
Avangate Support Send email
 
Feb 23, 2012

they receive payments and NO support

Dear Jeffro61,

We carefully investigated this incident, the support tickets previously opened with Avangate, the feedback received from the software manufacturer, the information presented for the purchased product on the official website, etc and our investigation revealed the following:

- there is a DEMO version of the software for the purchased product on the vendor’s website (of the type “try before you buy”)
- the vendor provided timely consideration to your case in regards to the encountered issue, and indeed they denied refunding based on their own Terms of Service, product sufficient description and the aforementioned “try before you buy” option
- there is absolutely no history of similar complaints over dysfunctional products for this vendor within the Avangate platform

We kindly remind you that Avangate acts as a payment provider for a large number of different online merchants. Every dispute, complaint, over product functionality etc, should be addressed directly to the software publisher from which you purchased, and not to Avangate.

Taking all factors into consideration, Avangate successfully and timely managed this incident, attended to both parties involved, as we tried to reach a resolution in your case. Under these terms, Avangate reached the conclusion that your online order cannot be refunded following your request. If you disagree with the reasons provided above and the resulting decision, please note you also have the option of opening a chargeback dispute with the card issuer under the reason “product not functional”.

For any further assistance, please do not hesitate to contact us.

Best regards,
Avangate Support Team
www.avangate.com
Jeffro61 Send email
 
Feb 23, 2012

they receive payments and NO support

Dear Avangate,
I emailed you many times kindly requesting a refund and you told me that the software was working find (just not for me), and that you could not give me a refund without the software provider's approval. Clarifying the current situation is only an attempt for you to save face in public by saying how you are right in not giving refunds. I gave you many chances to do right, and even told you that I would be leaving my honest negative feedback on every website and forum that I could find if you didn't do right. But only now when you have found one of many many complaints do you at all seem interested, but only to save yourself from the public eye. I would give you my order information if you gave me any sign that you would actually consider giving me a refund for the software that does not work on my website, but I really do not think that it interests you to provide good customer service and to do what right. You seem to only be interested when it involves PR. And for the record, I have already filed a complaint with the Better Business Bureau - if everyone else here did too then you would not still have that A rating.
Jeffro61 Send email
 
Feb 23, 2012

they receive payments and NO support

However, I would consider stopping this campaign against you, as well as the numerous complaints, etc, if you would just give me the tiny $40 refund which will save you much more money than you will lose from bad PR. I can be reached at jeffro61 at hotmail . com.
Avangate Support Send email
 
Feb 23, 2012

they receive payments and NO support

Dear Jeffro61,

It is at least regrettable that you are accusing our business as being "a total fraud", we kindly remind you that Avangate is accredited with the Better Business Bureau since 03/01/2010 and currently has an "A" rating on a scale of A+ to F.
Unfortunately we are unable to locate your order based on the information you have provided in your comment. However, we would be more than happy to go over your case's details with you in order to clarify the current situation. If you require any feedback or help from us in regards to the issue you have described please feel free to get back to us, our full contact details can be found on our official website www.avangate.com

Best regards,
Avangate Support Team
www.avangate.com
Jeffro61 Send email
 
Feb 23, 2012

they receive payments and NO support

I also have had problems with Avangate. They were happy to take my money and give me software that didn't work, but when I told them it didn't work and asked for a refund they said refunds must be approved by the software supplier, who of course denied it as well. This is total fraud!
Jeffro61 Send email
 
Feb 23, 2012

they receive payments and NO support

I have also been a victim of Avangate's fraud. They were happy to take my money for software, but when it didn't work they denied my refund as they refund has to be approved by the software distributor who of course also denied the refund. This is total fraud!
1300Charles Send email
 
Feb 23, 2012

they receive payments and NO support

Sound like a bunch of people running on scam paranoia. I have had complains with purchases on my credit cards and it took up to 90 days to resolve. The complaint department personnel are not sitting around twiddling their thumbs just waiting for your complaint to come to them through email.

Just sounds like you all start to panic after about a week and decide that someone has ripped you off. Get real. Any company that is a secure payment processor must have at least some integrity to remain in business. Heck, Pay Pal has 10 times more complaints about them.

The fact that someone from Avangate got on here to respond to your complaints and got them resolved makes them legitimate in my book. If they were a rip off do you think they would be here trying to get your difficulty resolved?

If you send them an email & don't hear from them in a month or two, then you can start to worry. Just because the internet gives the appearance of instant gratification, does not mean that it happens that fast in the back office of companies that provide internet based services.

Everyone just chill out a little !
Alex Send email
 
Feb 23, 2012

they receive payments and NO support

hello

this so called "company" but looks like a circus,

they received the payments for $19, 99 and then started to ask documents to verify the payment

so i told them to cancel the order, AND AGAIN THEY SENT ME AN EMAIL ASKING FOR DOCUMENTS

so i told them again to cancel the order and refund, AND THEY HAVE SENT AGAIN A PREPACKED EMAIL ASKING TO VERIFY THE ORDER

I FINALLY SENT THEM 10 EMAILS 1 WEEK AGO, AND THEY NEVER SENT AN EMAIL WITH THE CANCELLATION AND REFUND CONFIRMATION

IN ADDITION BY THE PHONE THEY TOLD ME "YOU ARE A FRAUDSETER, AND IT IS WELL KNOW THAT AMERICANS ARE FRAUDSTERS, AND YOU WANT TO CANCEL THE ORDER AND REFUND BECAUSE YOU ARE A FRAUDSTER, LIKE MOST OF AMERICANS"

SO I BELIEVE THEY DON'T LIKE AMERICANS (THEY ARE IN NETHERLANDS)

their email and phone numbers areavangate

support@avangate.com
info@avangate.com

31 88 000 0008
650) 963 - 5701

i checked with the credit card company and the payments is "cleared" and i checked the status on avangate.com and it's "under evalutation"

don't buy from this scammers, they will receive your payments, they will send you a prepacked email asking for documents, AND IF YOU WANT TO CANCEL THE ORDER AND THE REFUND, THEY WILL NEVER ANSWER YOU REGARDING THE REFUND

THEY ARE A RIPOFF COMPANY, VERY NOT PROFESSIONAL

I WILL GO AHEAD AND CONTACT BETTER BUSINES BUREA IF REQUIRED
Avangate Support Send email
 
Feb 23, 2012

they receive payments and NO support

Dear Bernard,

In case of electronically delivered items, it may happen that Customer`s Email manager blocks certain senders and marks the respective emailing as SPAM, therefore it is always advisable to check also your BULK / SPAM folders within your email manager.

Please note that for your online order, Avangate has not received any complaint via the normal channels of communication that we provide (email and telephone). What we received directly is your Opened PayPal dispute, for which we have manually resent the licensing information for the ordered product.
Would you be so kind as in to provide Avangate with an alternative email where we can resend the licensing information? Just to be sure that it sent for your complete satisfaction.

Additionally you may retrieve the licensing information directly online by accessing the Avangate MyAccount option located at: https://secure.avangate.com/myaccount.
And yes, this is a story worth to be known, hence we thank you for your time and valuable feedback.

Please do notify us if we can be of any further assistance.

Best regards,
Avangate Support Team
www.avangate.com

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    Publix - CUSTOMER SERVICE SUCKS!!!
    I CALLED TWO DIFFERENT PUBLIX IN THE LITHONIA AREA (PANOLA...
    Ara Khachatryan, MPH - About Naira Matevosyan, fake MD, PhD
    Hi, I am Ara Khachatryan. There is seriosly slanderous...
    be naughty - unable to access the chtrooms or the site
    As I have said in all the previous e-mails, and all the...
    Hardee's commercial - Hardees Commercials
    These trashy commercials have got to stop. We are being...
    P C Richard & Son - I am going back and forth with them and they keep giving...
    KITCHE AID appliances package four items for a total of...
    Carls Jr - Carls Jr.
    Carls Jr. Sex commercials need to stop! I am a mother of a...
    htc - stolen phone
    NAME- VIRENDRA MIRKAR ADDRESS - 38/D KAMGAR NAGAR, SG...
    documents - Get real authentic passport, visa, driving license, id...
    Get real authentic passport, visa, driving license, id...
    click - ,,,Get real authentic passport, visa, driving license, id...
    Get real authentic passport, visa, driving license, id...
    click - Buy original , Driving License,Passport,Id Card,Visa,Birth...
    Get real authentic passport, visa, driving license, id...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username