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A&E Factory Service

United States

Consumer complaints and reviews about A&E Factory Service

carolyn lightfoot Send email
Mar 23, 2015

broken washing machine

On January 5th 2015 i called my service contact 888 481 4849 to report my maytag washer was not working and making a humming noise. They told me some one from A&E would be coming out on Jan 14 2015. Technician came and looked at it and it needed a timer and motor drive. He ordered parts and setup appt. Jan 26 Inwhich he cameback and put parts on machine. It worked for a couple of weeks and then stopped again. Called for appt. and couldnt get appt until Feb 27.technician. cleared blockage and ran it through cycle with no clothes in it. After he left about 15 minutes i tried to wash aload of filled up and stop and started to hum agian. Called technician back.didnt answer my call. I called A&E
and complained yet again.another appt for March 16 and he was not able to fix it had to order more parts. Another appt was give March 23. Technician came out and put on new parts said machine was working. He could not stay to let it go through full cycle.after he left i tried washing a load of clothes and it got to the rinse cycle and stopped and the humming started again. I reported this to the warrenty company yet again. Now i am waitingfor another appt. This is not fair to me. I have been real patience but this is enough. I totaled the repair tickets and it came to 978.32. They could have given me anew washer for that amount.
If i dont get any help or satisfaction from you my next step will be to go to 12 on your side TV station to report what kind of service i am receiving. I have been without my washer machine since Jan. So i had to put out money at laundromat. Need to be remembered for that.
teddy Send email
Oct 18, 2014

Terrible Company

October of 2013, A&E came out to fix our LG refrigerator left side door that was broken. After ordering the wrong door 4 times and many phone calls - some for over an hour long…they FINALLY sent out the right door. The shelf that fit on our old door didn't fit on the new door and was told thats because it was an updated door and they would send out the right shelf. Well, we got 4 shelves that were ordered incorrectly, all the same to fit our old door. (which come to find out, they lied, and it was actually a discontinued door they put on our fridge and thats why they can't get a hold of the right shelf.) Now we are talking a year later. They send out another door that the shelf will fit and the door is a total different finish. The right side of my fridge is a glossy finish and the left being a buff. So I told Gary (who is a whole different story of unprofessional, rude…..) they needed to do something with the new door plus there is a dent on the top left corner of the door. Gary ordered another door and guess what!!!!!!! ITS THE WRONG DOOR….AGAIN.
Called Gary and was told they are done - not going to fix it because its cosmetic and the warranty doesn't cover cosmetic. Since when is a dent cosmetic…..unless I bought a scratch and dent; which I did not. I bought a $2300 fridge. Our next step is to contact the BBB and the Consumer Protection Bureau. They are the most unprofessional company I have ever dealt with. I will not even deal with them anymore and their 'repair guy" is not welcome on my property or my home ever again. 1st stop, Home Depot where we bought this fridge and there terrible warranty.
mikezumpano Send email
Jun 19, 2014

A&E service

a&e came to my home to put a switch in my otc microwave. the tech never unplugged the microwave and this distroyed the motherboard. After wainting for the mother board to come in, i was informed thec also blew out the powere supply. after 5 visits the microwave now works when it wants to only.
I am trying to file small claim suit and cannot find a adress in nys to serve them.
bigdaddy19 Send email
Mar 22, 2013

Lack of accountability

NO accountability!!!! Sears uses this company as a repair subsidy & admit they have no control over what they do! This repair company too over 7 weeks to fix an issue! This was after waiting 3 weeks for parts, then someone supposedly fixing the matter... it only took 4 loads to really break this time! Then I get a another diagnosis & a statement from their tech that the first diagnosis was wrong! My wife stays home from work for the corrective fix (3rd visit to my house) and they NEVER CALL or show up! The next day I'm suppose to stay home again... Then when I ask for a supervisor & the names of the individuals who messed up my repair for 7 weeks I'm told NO.. The mgr will handle it. I was NOT given tech #'s so that EVERYONE can be included in my certified mailed letter to Sears Higher up & A& E higher up! I rather buy all new appliances before I let these crooks in my house again!

I am not able to rate less than 1 star... If so I wouldn't give them any at all!

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