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Ashford University

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Consumer complaints and reviews about Ashford University

Jackaro13760 Send email
Jan 13, 2018

Ashford Fraudulent Degrees

I've been fighting this battle for years now. After Storm Sandy Ashford began messing with me. They stole nearly 50k in over four years. I was an ideal student. I maintained 3.8 gpa and got excellent grades and no missed time for FOUR Years! These people liked, manipulated and Extorted Federal Government Money that I am now being forced to pay back. Three years of tax returns TAKEN, so not only was the Government Fraudulently taken, now these Criminal Scumbags are Stealing My Tax Returns to pay back the money they stole! Incredible! I'm sick and tired of this. I WANT My Money Back and I want a chance to attain A Real Degree from a Real School who isn't Using folks Desires to better their lives as a way for the Colleges to Pillage Money! It's Sick And THE Law Needs to Step Up and DO Their Jobs! We couldn't depend on a demoncratic administration to anything What Will This Trump Republican administration do? I Bet Nothing! TRUMP This Is NOW Your Mess To Clean Up! Hold these criminals accountable and get all their victims out of financial bondage! It's Thievery and it's Totally Un-America. President Trump Your going to let them getaway with this, will you just he added to the problem or part of the solution?
Bigrob50 Send email
Jan 10, 2018

Hiding loans

I attended Ashford 2010-13 with a degree in ELL. The week of graduation found out about a loan that with the school and unril it is paid for they are holding my transcripts and my degree, so I cannot continue my education or getting a job in education because I cannot prove that I have a degree
Hunterkenzie79 Send email
Dec 27, 2017

Screwed me over

They screwed me over bad after the loss of a child
dkorn92779 Send email
Oct 31, 2017

So much debt

I was about three classes away from getting my degree when I was told by my student adviser that I needed to make a payment to get my Ashford debt below 5k in order to be set up for payments. I was given different information from about five different people since my Financial adviser could not be bothered to answer emails not only from me, but from my SA as well!! I gave pretty much everything I had to get below the 5k mark and was scheduled for my next class. Just before the start of class, I get a call stating that I needed to get my balance to almost zero and was effectively forced into drop/withdrawal status!!! After trying to re-enroll, I find out that the curriculum is not recognized by my state and am now unable to finish classes!!!! I started with a debt of 50K to Nelnet for ONLINE CLASSES and even after making payments for about two years my balance is 55K!!!! I need help!!!!
Happy311986 Send email
Oct 26, 2017

Ashford University

How can I sue Ashford University??

I was enrolled with Ashford University in 2011, I went on a break to have my baby for two weeks, after I came off my break I was dropped from the University, and owe them 1,200 now, in order to get back in school I will have to pay out of pocket, I will like to know the name of the law firm people are using to sue this school..
Cle3506 Send email
Oct 11, 2017

Ashford University

This school is a scam. They say I owe money to them. I called FAFSA and they said I didn't owe the school nothing, that they paid for all my classes. Called the school, and they admitted they were paid. I asked for all my paperwork they had including my time clock, all they sent was a bill. They were trying to get me to retake classes I have already taken. I withdrew from classes because all you did was read, with all the classes, which I can do on my own, but the counselors said I didn't owe for them, and would not be charged. This needs to be shut down, I will never trust another online school after this experience. Don't do this school!
specialkny Send email
Sep 16, 2017

Class Action Law Suit

I too attended Ashford University and they refused to refund my tuition. Terrible school.
Redwoodscloud Send email
Sep 4, 2017

I want to sue ashford.....who's with me !!

I attended Ashford University from 2015 to 2017. I'm a single father and a care taker for my mother who has numerous medical conditions which made it impossible to go out job hunting or attend a on campus school. So I looked around and found Ashford, thought this would be an amazing way to secure a career in the future and I can do it all from home so I won't be away from where I'm desperately needed. I got approved for a grant and a subsidized and unsubsidized loan, my SA said that I wouldn't have to pay any money until I graduated or until I was done going to school if I chose to even further my education. I told my SA that I did not work so had no money and they assured me no money would come out of pocket. A year and a half when I was nearly half way through with school I took a course that no matter what I did the instructor did not like it, or said I did it wrong, even when I only did what her instructions said to do, either way I ended up failing the class and then was threatened that I was going to be dropped, I talk to my SA and the financial department because I was told I had to fail 3 classes in order to be dropped, thought I cleared everything up only to have them 6 months later tell me I owed them over 2,000$ for said failed class. How do I owe you guys anything when I failed only one class and haven't even retaken the class, on top of that 3 months after I failed the class I took the part 2 of the same class, same instructor and passed it with an A+ !!!! I had anxiety when I knew I was taking the harder version of the class I failed only to pass with flying colors. Long story short, after completing 2 years of school, I was dropped for failing one class, and feel like I've wasted all that time, they won't give me my transcripts because I owe them money. Does anyone want to join forces and take this fake a!& school down ?!?!?!
klv0420 Send email
Aug 21, 2017

krista marshall

This school is under going a class action lasw suit. I have credits from this school that will not transfer to anywhere else. I owe them money and they did nothing for me but take my money and my fafsa and grants and loan money.
Topperville123 Send email
Aug 17, 2017

Response to those that have NONE

According to the Federal Trade Commission. Schools/Universities which advertise continuously as Ashford University does online is considered to be a Diploma Mill. They make it sound like after receiving your degree, you can get a job anywhere in the field which you are getting your degree in. The truth is, there is no guarantee on anything in life, so making such "promises" is a definite red flag. Someone put the blame on the students if the "University" aided them in gaining more debt past the understanding when first agreed upon. First, that demeans the experience that these students have had. The truth is, Ashford does everything above board until you are close to graduation, had an issue in class, or become ill, then all of a sudden they want more money. Students are left to their own devices more often than naught. I am a student who was given the opportunity to have stipends or "let the college" keep the money. Since I was guaranteed by their continuing education financial department that I had more than enough funding left, I was not concerned about "running out" of money through my 3rd-4th year, that is until two months before graduation and I had to inform Ashford that there was a problem with the money they were claiming I had. My numbers said something different. After 4 phone calls, I finally got someone who admitted that "Oh, yeah, you don't have enough money. You are going to have to pay us if you want your diploma." Now, most people believe as I do that if placed in this position the pervious year I would gladly have allowed them to keep some of my stipends, or gained scholarships to aid in my academia. The problem is, the school has kept almost $27.000.00, even though my FAFSA claimed I was to receive at least $8.000.00 of that money. The possibility of this occurring was not given to me at the time of registration, nor was I notified during my career as a student that by the time all was said and done that there may be a balance owing. My point is, not everyone's experience is the same. Therefore, making a statement as to how a student should have conducted themselves in certain situations is not only ignorant but bias. It is difficult enough being a college student, worrying about financing and being taken advantage of should not be among our stressors. There should be a line drawn between providing an education and taking advantage of students who are trusting you to aid them in their pursuit of an education. As for me, I am very disgusted with this college, and if life had a do over button, I would be pressing the crud out of it right now!
bcsliving@yahoo.com Send email
Jul 24, 2017

I owe more even after having a zero balance

Was sure to pay any monies owed to Ashford outside of what was borrowed prior to graduation. Upon applying for graduate school not yet having my degree in hand and receiving an email that my degree was on its way I received a letter saying I now owe over $7K. Now AU is holding my degree and any ability for me to get my transcripts for a job. How is this even possible?
CB1 Send email
Jun 21, 2017

Ashford Stealing University

I can not believe after losing everything in Katrina. A university would steal money from me, my family members, and friends. Thanks Ashford University for stealing our American DREAM!
Tennessee 75 Send email
Jun 7, 2017

Ashford university

Was a online student of Ashford university when I had turned in a assignment and was failed for plagiarism by one of their student teachers. Brought it up to the instructor ( which took her 4 days to get back to me) told me it was a mistake on the student teacher, but yes I passed that week and could now start on the weeks assignment. Knowing I had 36 hours to do a week's worth of work she would not give me an extension and told me if I don't complete the weeks assignment by the deadline then I would fail, but for extra money I can repeat the course. I informed her if it wasn't for her teacher's aid messing up in the first place I would not be in this position and should get an extension for this reason. Needless to say I failed the course and still can't get any responses as to what I needed to do to get credit for what I did complete and still get calls about me still owing money to them.
ablkdiva4atl Send email
May 15, 2017

I owe who??

I attended Ashford and passed and completed all of my courses required to obtain a Bachelors degree in CriminalSocial Justice and Psychology. I filed all the paperwork for any balance to be paid to the school before i was issued a refund. Instead they sent the entire refund and are witholding my degrees saying i owe them $2500. If i get 3 refunds each over $2000, why was the amount not taken out like it was supposed to?? I completed in 2012 with a 3.88 gpa and i can't get my degrees?? I can't even get a copy of my transcript. How do i owe them when i have $40,000 in student loans just for Ashford???????? Im pissed cause i feel i wasted 4 years of my life to get screwed. They won't even take my calls or respond. What do i do????
dltshuler Send email
Apr 25, 2017

Ashford Billing

I completed my BA and MAED degree at Ashford. I did not complete a class and filed an appeal due to the fact that I was going thru some personal issues. Well Ashford is holding my transcript and my degree until I pay them $1900 when I have over $100,000 in student loans to pay back. I recently contacted them because I have not been able to get a job with my degree due to lack of prove and they told me that I have to contact a third party who is handling my account now. I have been unemployed since I completed my degree in May 2016. I have kids to support and can not get a job due to Ashford not wanting to confirm my degrees, but want me to pay them $1900. If any one knows of a good attorney that can help with this situation, I would really appreciate it.


Demetria Shuler
sassysandic Send email
Mar 7, 2017

Ashford University Fraud

I live in Alabama, I was recruited by an Ashford recruiter whom stated that I could get a bachelors degree in psychology and work in the state of Alabama. I later found that to work as a counselor in Al. you have to have a masters degree. I then spoke with my student advisor and found that the recruiter was no longer with Ashford. The S.A. advised me to change my major to medical social work and ended up with a lot of classes I never wanted to take such as algebra and communications classes.The recruiter also had promised that i would get help finding a job while obtaining my degree. I requested but never received such help. I explained to the recruiter that I wanted to operate solely on a Pell Grant but ended up with over 30,000 in student debt that I now cannot pay because I am terminally ill and cannot finish school. I wcould go to another school that will specialize in helping those in my condition, but cannot get my transcript from Ashford because I owe for a class that I failed due to my illness. I could not get this particular instructor to work with me at all. She was no help and neither was the advisor. I was told that I would be able to work at my own pace, I was told that my class time would be aprox 12 hours a week. All lies! I ended up staying in my office constantly working and having to hire someone to take care of my children. There must be something that can be done about this school and what they owe to those of us who were cleverly scammed. Thank you Sandra C.
Slrunge2016 Send email
Feb 25, 2017

Suing Ashford

Does anyone know where or who I can write to to get our money back? Maybe if we ALL do something they will listen? Go to the Iowa Education state leader (whoever that is) governor? I graduated with my BA in psychology. Was told from an interview that it's worthless! Now I'm getting my tax returns taken to pay my student loans back to this fraudulent college. Everyone of us that posted on here, let's get together and do something. Hire lawyers?
Stephanie graduate 2008.
TammyTrotterBeasley Send email
Feb 17, 2017

Dropped from enrollment for what?????

I am working towards my bachelors in Journalism and started Ashford in 2016 on my 45th birthday. What I thought was going to be a goal achievement in my life has turned into a headache. I have had 4 advisers since I started in June (2 of which NEVER contacted me to introduce themselves or to informed that they were my new adviser). I have tried to contact financial services about questions, numerous times, only to be left with more questions or to not be contacted, at all. I was placed on academic probation after I started because I didn't have high school transcripts. I understand that and had no problem but once I was released from that probation, I was placed on it, again! The financial aid disbursement is done when they want to and will not match your disbursement date, at all. I found hidden fees that should have been included in the overall price per course. I have a 3.9 GPA and have worked extremely hard and long hours to maintain my GPA. I have a stellar academic record but when I tried to log in yesterday to complete my assignments, I found out that I had withdrawn from the program. I never did that. I FINALLY got in touch with a live person and was told that I hadn't submitted copies of my identification to prove I was eligible for financial aid. Last month, I sent in a verification form that had to be notarized. I read the form and I was not required to send copies if the form was notarized. Without any contact from my adviser, I was dropped from enrollment. Now, I miss out on my current class and will have to take it again. My degree process is on hold and if I transfer to a new school. I lose the financial aid to pay for it since it has already been dispersed to Ashford. I am stuck, in limbo, until this is fixed. I am furious and upset that all of my hard work was for nothing. I have to track down old marriage and divorce papers to prove I am who I claim. It has been ridiculous! I will be transferring schools next semester. Please, be aware of EVERYTHING and stay on top of all financials even if they do not contact you.
AbbigaleLyman Send email
Feb 8, 2017

Ashford University Student Loan Debt

I am a single mother who started at Ashford University in August of 2010 in environmental studies. I at first was distressed that they had thrown out over twenty previous credits from other schools, but still I attended my classes, and still managed to have two jobs to support my children while I attended school. I overlooked this a part of the process, because “studies show I can get a better job if I have a college education”. I liked being able to work late at night while my kids slept, and on weekends, though after a major injury that required surgery, I was told I could not attend for five weeks which would affect my financial aid, and I would have to pay it back right away if I did not come back to school. I had very good instructors for the most part, and diligently put in every assignment to complete my degree in 2013.
Throughout my whole time of 3 yrs attending Ashford, I had kept a close eye on my financial aid situation. It had been only $27,000 in my last semester, and then, all of a sudden, after I had received my degree, my bill had turned into $42,000, and no one would accept my degree as a graduate in my field of study! I was deeply aggravated and sad. I did receive my transcripts, but the only job that I have been able to find besides farming since then, is in substitute teaching, and as an assistant at my children’s schools. I have applied to many jobs in my field over the past three years, which I am mentally and physically qualified for. No environmental institution (private or public) or Government agency has even considered me, and I feel like the education may have been a complete waste, especially after facing my debt, which in my current job situation, I will never begin to repay, or make payments that are above $100/month, therefore, putting my debt paid back possibly when I am in retirement, or dead.
My hope is that Ashford can assure students who stayed and those who left are satisfied with their choice of schooling. I am not satisfied with this situation they have put me in financially, and I cannot afford a lawyer, but I know that being dedicated to my personal learning process while I was at Ashford is what distracted me from noticing that there was ever a problem. It wasn’t until after graduation that I saw that my diligence to Ashford’s curriculum put me into serious debt that is still feeling like a deep hole of mud I cannot escape.
Dkempkens Send email
Jan 25, 2017

Defrauded by Ashford

I too took Ashford's online Bachelor course for Business Administration. They kept my student loan money that was supposed to have been deposited into my checking account. I have one class left that I've already taken twice and they claim I owe them $2700 also. I have wasted 4 years with this place and literally have nothing to show for it. I would be very happy to participate in a class action lawsuit after reading everyone's complaints. They did the same things to me. I have them sll documented also. I had so many advisors I never knew who it was. I actually started my last class then the advisor did something and I was kicked out after the first day. Then supposedly they returned my financial aid which I did not see go back to the Feds. They can't be allowed to get away with this.
mitchbound09 Send email
Jan 20, 2017

stole my student loan

I wish i would have never attended. I took out students loans and they basically took all of my money. I was told from my advisor i was getting a grand total of 1700 back out of $4000 plus in loans and $2000 in pell grant. in the end this school stole all my money besides $200. This is the far most worst decision i have ever made. I began school back in Sept. Finally got awarded on Dec 9th and Now im stuck having to pay for classes i never ever took or planned to take. I am going to pursue legal actions with this school. Thank god i kept all documents to and from my advisiors and instructors. This school is an complete scam... I can go Troy State University Online for Half the cost of this school. They never process any paper work on time. Have you resubmitting docs that have already been sent. The staff is very unprofessional. Only reason i chose this school in the first place is because the enrollment advisor did his job and sold it to me. For the first month of school he was calling and emailing like everyday to ensure "i was ok" yeah right. He was basically trying to make sure that i didnt change my mind about attending while in the little "3 WEEK INTRO FREE TRAIL" period. This school is at the bottom of all schools and thier graduration rate is joke. I had to withdraw and go to a real school. People please dont waste your time, effort, or money. I have plenty of friends that attend Strayer University and love it...And you will see your money. As students we take out loans to help us while we attend school not for you guys to take what you want without letting us know or our consent. thats stealing and we have to pay that money back not the school. I just want people to be aware of what they are getting into and i also posted a google review. peoplePLEASE BEWARE!!!!My best friend started a week before i did and recieved the exact amount as i did after her ledger statement had $2000 she only got back A little over $200.
Jadingama Send email
Jan 10, 2017

Ashford lied and tricked me

Ashford is the absolute worst school I have come across. They lied, and lied, everyone I speak to says something totally different than the one before, and all swear it's them that's correct. I enrolled and started and after I start my second class I receive an email saying they never received my diploma, or transcripts to other schools, one of which I never attended and the second I told them the credits were not transferable. When I started I was told by my advisor that I had everything in needed. When I received the email saying they didn't receive these things it said if I didn't get them in right away it would change my status as an active student. I called and talked to an advisor who said I needed to get everything in, or I would be withdrawn from class. I was beyond upset. I had no way to get these things, and was lied to when I started. I requested a manager call, which I never heard from. Soon I started getting collection calls, every one claimed I owed a different amount. I told them I was not going to talk to them about money until I figured out why I was screwed and lied to. They literally lied to me, tricked me, then made it impossible for me to continue school. I finally got a call from a man. He claimed that the email and lady had wrong info and I would not have been kicked out of class for not getting those documents in. This really upset me. Then he goes on to say if I pay over 2000 now he could get me set back up. From my calculations I owed 1300, which I feel should go back to the company as I get money from my employer for schooling. He gave me an address to mail my mom eye order, and I did that for the 1300. I received another call saying they received it, now weeks later I just received another email saying they didn't receive it?! I am so frustrated. They can't even tell me about exact amount I owe, and why should they be paid when it's their fault I am not a student. I feel they do this to a lot of people to make as much money as possible.
cheri1669 Send email
Jan 8, 2017

Defrauded by Ashford University

Ashford University will not release my transcripts (which is required by the Department of Education), which is keeping me from continuing my education from a properly accredited, properly behaving educational institution. I "owe" Ashford approximately $2700, which I cannot pay due to disability. When I started at Ashford, I informed them I was permanently disabled and had learning disabilities. After complaint after complaint, they finally helped me after two years. Then I was so stressed out they were rushing me to do things I couldn’t keep up with. Academic advisor after academic advisor this place is a joke. I owe them $2700 in missed classes. They put a hold on my account. They will not release anything.
I talked to an academic advisor and they told me they had full accreditation, which they have been around since 1951 which now I found out is complete bull. I told them how much I was willing to spend and that was 20-25k for a bachelor's and keep in mind I have all this information, printouts and everything they assured me it would be far less than 25k for it, Turns out now they neglected to tell me they were for profit, prices increased in the first month, courses overpriced for classes not even my local community college understands. I was deceived, the advisor called me over and over to get me onboard and on the road to my high paying career, and that has yet to happen, my degree lacks credibility and I would like to give it back. I was defrauded and I hope someone can help me join the class action lawsuit.
SADAVI7623 Send email
Jan 6, 2017

Financial Aid SUCKS At Ashford University

Since enrolling in August 2016, I've been lied to and mislead the whole time by EVERYONE at Ashford University, with the exception of my student adviser Jamie. I've been called multiple names by the faculty in the financial aid department and told to " aye shut up and let me talk" . I understand that the tone of voice I used made it difficult to carry a conversation but there job is to help me, not cause more of a disturbance. I've mislead for the part four - five months on my financial aid paperwork and what I will be awarded. Do not tell me i will be receiving $1233.00 on a specific date but then send me an email I'll only be receiving $77.00 and then want to tell me to " shut up " over then phone. I am now seeking legal action towards Ashford University for the financial struggle you have now caused me, my time spent dealing with you fraudulent people, and most of all putting my education on the line.
PennyLayne85 Send email
Jan 5, 2017

Financial Aid Scam

I keep getting screwed around in my financial aid, this is my first year, and was told from my advisors and friends who also were attending this school online that Financial Aid doesn't take too long, two months at most. Well I am going on month 3. I was sitting with everything satisfied and was told everything was being packaged up, only to get an email claiming I need to send in W-2's, I marked on every statement that I did not work 2015. So when I explain this to yet another financial aid advisor, she wants me to submit another statement, the last one through Cam Scan they suggest was a pain, could have taken a better photo scan with my camera, and their cam scan took up so much space I literally had to delete all apps, and photos and videos off my phone just to use it, what I thought would be one time. In addition to the statement on W-2's they wanted me to submit, they also wanted yet ANOTHER verification because for some reason they claim I never sent mine. Turns out, I have my photo of my confirmation and tracking number from my UPS receipt. I also found out that within your first three weeks, you can back out. I tried and was pushed to stay, I didn't know then I actually had that right, but they pushed me and refused to let me out. I just wanted to delay my official start date another month or two to get my family situated as starting college was sort of a spur of the moment, all I wanted was info, and next thing I know my phone is blowing up so much that I was enrolled before I even realized what I was even doing. and honestly I have gotten a groove for school, I enjoy it, but not with every dirty thing I keep finding out additional to my issues. I went to their FB page to write them a bad review, found 30 more people from Nov 2016 to Dec 2016 who had complained and gave them a 1 star for the same issues I was having, and others have even worse scenarios going. We've started a group, and we are going for a class action law suit!

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