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Aspen Dental

United States

Consumer complaints and reviews about Aspen Dental

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Mar 8, 2012

Scammed by Aspen Dental

Last month (May, 2008) I sent a complaint to Better Business Bureau, Inc. about Aspen Dental in Wilkes-Barre, PA. In a response to my complaint, Aspen Dental only explained why they had to take the whole amount of $1512 in advance. As a big company, I tried to understand their policy to have the patient’s financial responsibility for services treatment planned paid in full up front. I also tried to understand why it took them over one month to refund $1084.50 to my Care Credit Card.
Unfortunately, I don’t feel like my complaint has been adjusted yet. Here are 4 reasons why I feel that way:

1. Aspen Dental sold me a tooth brush for $135 and a tooth paste (Flu 1.1 Neutral Sod Gel) for $24 that I would never buy if I knew the prices for them in advance. On my first visit I asked Aspen Dental for detailed bill information that they avoided to give me. On the second visit I insisted to get detailed information. The girl from the front desk didn’t really want to give me anything and after I almost got angry, she went to the office of the financial associate and finally came back with the details I’d been asking for since day one. When I finally realized the scamming, it was too late and I already had paid for the tooth brush and the tooth paste and I wasn’t able to return them for a refund.

2. Aspen Dental said that I had a perio infection. When I went for a second opinion to Jeffrey Walker DMD, he told me I did not have a perio infection. Aspen Dental charged me and didn’t refund $24 for Periocheck Rinse for that infection. They also charged me and didn’t refund $35 for Irrigate W/Chlorhex Full (I am not really sure what that means, but regarding the information I got from my insurance company Delta Dental, this amount of money is taken for something that is named as Unspec Rerio, so I am guessing it is connected with the perio infection). Two of their dentists told me that Listerine is not good and I shouldn’t use it.

3. Aspen Dental charged me for cleaning which happened to be Full Mouth Debridement for $149, which the insurance doesn’t cover... I tried to learn more about it in Google and from what I read, there was nothing of what I felt that doctor had done in my mouth. The second opinion by Jeffrey Walker DMD was that it didn’t look like Aspen Dental did cleaning. His exact words were that there was stuff all over the place. That is why I believe I should get a refund of $149 for the Full Mouth Debridement.

4. Every time when I ate I had to clean food out of one of my teeth, which bothered me a lot and I asked Dr. Jeffrey Walker to fix it. It happened that this tooth was tooth 12 – one of the two teeth that Aspen Dental worked on. Well, they didn’t work very well for me, so I wasn’t surprised that I had problems with one of the two fillings they did. But I was surprised that my insurance company didn’t cover anything of the bill for this tooth, because they already had paid Aspen Dental for it. I felt hurt again because of Aspen Dental. Yes, they got my money for even work they never did. They got my money and Delta Dental’s money for bad work they did. That is why I feel that they should refund me and the Insurance Company Delta Dental for tooth 12.

These are the four main reasons for my complaint about Aspen Dental.
WhoDatSavage1 Send email
 
Mar 8, 2012

Scammed by Aspen Dental

I just went to Aspen Dental, and seemed to have a good appointment. I was given an X-Rays and a exam. It was determined I have early Periodontitis. They explained to me what it is, and a treatment plan for the future. I was also informed of 2 cavities. After the xrays and exam were completed I was sent to a consultant to discuss payment. I was sold the periodontal toothbrush for 99 dollars after a fifty dollar coupon they gave me (the brush retails for 160 online). I was given a treatment plan of cleanings spaced out 3 months for a year, as well as the 2 cavity fills. One of the filling is white and not covered by insurance. I PAID NOTHING AT MY FIRST APPOINTMENT. The total cost was $1, 635 and after my insurance benefits my out of pocket expense will be $325 ( which i used their payment plan 18months no interest and nothing paid until after my first cleaning. $325 bucks for Chlorex irragation, Chlorexdine rinse for my home, Flu 1.1 neutral Sod Gel (toothpaste), Rotodent Peridontal instrument (best electric toothbrush), Desenitiving paste for the initial deep cleaning to remove plaque from under the gums, and 4 cleanings. THAT IS THE PLAN THEY LAID OUT FOR ME. I could choose to follow it and pay the $325 or leave and pay nothing. Maybe you should educate yourself before going somewhere, especially when it says Xrays and Exam free right on the door you have to walk through to get in the place. you act like you walk in and you come out 30 minutes owing 3 or 4 thousand. I was pleased with my visit the hygienist, dentist, and consultant were all nice and made me feel comfortable. I am actually looking forward to going back.
Kandi4mom Send email
 
Mar 2, 2012

The worst place you can go to get dental services

I have had it with this company. I was just on hold for 40 minutes waiting to talk to someone about my aweful experience today. Finally hung up. I want a lawsuit on their ass. I was told I was taking up the doctors lunch time.
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Feb 27, 2012

Charging us for services covered by insurance

My husband went to Aspen Dental in Belle Vernon, PA as a new patient, as a referral from his insurance, Aetna. He had an abscessed root that was treated and removed by a nice dentist. Then, at checkout time, he was asked to pay $51.80. He paid it, but questioned it and was told, "that is your copay". We then called Aetna whom stated our copay is $18.00, not a cent more, and reviewed with us our benefits, and once we receive our EOB (explanation of benefits from Aetna) to call or show Aspen for a refund. Well, we then received a bill from Aspen for an ADDITIONAL $207.20!!! We immediately called Aetna to again review the EOB and she called Aspen Dental to review it with them. Latoya (a HUGE help!) then informed me Aspen would have a Biller look at the bills and EOB and to call back in 5 days. Well, I just called Aspen and spoke with Sue who was NO help whatsoever. I was told it was being "looked at" by the biller to clear the "confusion" and I would have to wait. (Of course, they didn't have to wait for the $51.80!) I asked to speak with the "biller" and was told I would have to call them back. Of course, I asked how long this process would take and was told "I don't know" and then asked Sue how soon should I call back and was told "maybe next week?" If this is not cleared up by Aspen, I will file a complaint with Aetna, and so on until I have it resolved. I also informed Sue at Aspen that I was owed $33.80. Hmmmm... I wonder how soon I will see that!!!!
Nick13 Send email
 
Feb 27, 2012

Charging us for services covered by insurance

I agree, I too have periodontal disease per Aspen Dental and they probed my gums to prove it. Probe is whenthey stick the measuring pick in the gaps of your gums to see the depth. Anything 4 or less is great. 6 and up is bad news.
Intial probing for me was all below 5. They scheduled me back A MONTH later to document chnages of depth since the firs time there was no evidence of gum disease!!
This time, the hygienist decided to shove the probe and creat depth in my gum to read the numbers she wanted. I had no bleeding the first time around, but had 5 suctions will major bleeding and pain the second time around. As a metter of fact i was on 800 mg ibprofene for three days to subside the inflammation and pain.
Of course no surprise all my numbers were 5-7 this time around and I was declared to have periodontal disease.
I since have gone to periodontist and have NO gum disease. My dentist friends suggested I talk to a lawyer.
Jan J Send email
 
Feb 23, 2012

Fraud

I have had the worst experience with Aspen Dental then I have ever had in my life, back in November 2010 I was told that i had to have all my teeth pulled and fitted for dentures and that I would feel so much better when done well here it is well over a year now and I still cannot wear my bottom ones at all and the top get very irritating by the end of the work day and I can't wait to get home to take them out, They also had to remake them because I have a very small mouth and they were way to big to begin with they also would not even let me put the final ones in until I signed a paper that stated I was satisfied with them? well I signed it because I needed teeth and I work close with the public and have to be able to have them understand me when I talk. I can not enjoy going out to eat because I do not feel comfortable eating without them in front of anyone so I eat at home alone. They have just kept telling me I need to keep coming back for adjustments? how many adjustment can they do before getting it right?
Blanc Send email
 
Feb 23, 2012

Worst Experience of my Life

I went to Aspen for a chipped tooth. They were first on the list of providers in the area, so I figured “Why not?” Little did I know that I was about to have the worst dental experience of my life. Everything started out o.k. I was scheduled for a free exam being a first time customer. I went in and got my x rays done. Next step was to see the dentist for a treatment plan. I went in for a chipped tooth mind you. The doctor recommends that because my tooth has chipped multiple times that I would need a crown put on my very front tooth(a $1000 procedure as opposed to $200 for filling a chip). I figured the doctor was just doing what was in my best interest, so I naturally agreed. I went back to the office manager who immediately went into payment and scheduling.

So I am here thinking, “great, this is going to get taken care of quickly”. Miraculously, an appointment opened up IMMEDIATELY so that this dentist could get the process started. The doctor ground my entire tooth down to a nub so that I now no longer have a front tooth; only a replacement. I am a fighter and take shots to the mouth from fists for a living. So now every time this crown gets chipped I will be $600 in the hole to replace it. Little did I know that I would be outfitted with a horrendous looking temporary crown for nearly a month. The temporary crown was just a mold of my old chipped tooth. This is part 1.

Part 2. I was scheduled for a cleaning a few days later. I was 10 minutes late due to an accident detour. I showed up and apologized. The receptionist told me that there is no way that they could take be because the employees were going to lunch. In what world can an employee not push lunch back 10 minutes? Lunch was at 12. I was there at 11:40. The receptionist told me that they need half an hour to do the cleaning. Now I am wondering what kind of teeth cleaning only takes 30 minutes.

Part 3. The temporary crown-chipped tooth crown (which looks awful to begin with because it is a totally different color from my teeth) revealing the metal inside the tooth. Mildly painful and looks even worse than before. I should have just stayed with the chipped tooth at this point. I called to attempt to get it fixed asap being around the holidays. They tell me it will be at least a week. I JUST SAID I WAS IN PAIN!!! A FREAKIN WEEK!??

Part 4. Rescheduled cleaning- 2 hours out of work. Chipped temporary tooth fix- 2 more hours off work. Permanent crown installation- 3 more hours off work.

Thanks for all the favors, Aspen, but you can keep it next time.
Gatorgirl999 Send email
 
Feb 23, 2012

Worst Experience of my Life

You have to have a crown on a root canaled tooth and any dentist that tells you otherwise should have their license taken.
James Topkings Send email
 
Feb 23, 2012

Worst Experience of my Life

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Joe-L Send email
 
Feb 23, 2012

Fraud

I went to the Aspen Dental in Council Bluffs, Ia and had three teeth pulled on a Wednesday. On Friday I went back in due to a dry socket. On Saturday I called their 800 number and left a message and no one returned my call. I called the 800 again and no one returned my call. So I called a third time to the 800 number and they said that the only office open in my area was at 72nd and Dodge in Omaha. I went their and they had to pull part of the tooth that was left by the Council Bluffs office. They gave me stitches and pain pills for two days. It has been a week and I still have pain in my tooth that was next to the one they pulled and they tell me there is nothing wrong and I must be crazy and gave me a lesson in pain in the mouth like I was 10 years old. I have been living with ice and heat on my mouth for the last week every two hours and still have a lot of pain. I called the 800 number today and they said that the aftercare I received was up to their standards and I should go see a Psychologist. This is a load of horse crap, I am not crazy, I am in pain. I am 47 years old and know what pain feels like.
Lincoln Nebraska Send email
 
Feb 23, 2012

Fraud

DANGER!!! Please Do not use ASPEN Dental
I just got done with Aspen dental In Lincoln Nebraska, I had a very bad wisdom tooth, It was removed, then the one next to it was removed at the same time, Its been over a week, My face is still largely swollen, I cant open my jaw, The disolvable stitches that they used didn't last two days. I am wide open on my jaw from the joint to under my eye on the lower jaw. It stopped bleeding yesterday.
The pain I am in is absolutely excruciating, I think the Dentist may have dislocated my jaw while removing the second tooth. I have never had a dentist so rough in my 43 years. I am having trouble today seeing out of my left eye, pressure in my neck and face is painful. I am on antibiotics however I think that they are not working, I am beginning to wonder if infection is not spreading, I have a severe headache and stiffness in my neck. I feel sick.
Like i said my gum is wide open, i can fold it over completely, Also I am almost certain about the infection as i now have a mouth full of painful sores, cancer type. Never had a problem with them before. I am wondering if the Dental tools were steril.
Jdeereguy Send email
 
Feb 23, 2012

Aspen Dental Mass Action Lawsuit Forming

Is this lawsuit the same class action suit being brought about by attorneys in CT and NY? I have a pretty scary story to tell about malpractice, but have already spoken with an attorney that is forming the suit.

Thanks.

And for other readers - you are not alone. Aspen Dental is a criminally corrupt company who inflicts intentional damage on patients to extract more money from them. Heinous behavior. I would also suggest the attorneys to explore the relationship between the BBB and Aspen's corporate office. How is it that they have such a high grade with so many complaints? My complaint was quickly shut down after Aspen simply denied any wrong doing. No request for information, nothing. The BBB just closed it! Someone there is on Aspen's payroll!
Praying On People Send email
 
Feb 23, 2012

Aspen Dental Mass Action Lawsuit Forming

The BBB has been out of the closet for some time on their connections to bad businesses. It was a few years ago that it was exposed that BBB is bought by a company simply paying them. It has no real standing and for any business I would use Yelp to find out whether or not a company has a good track record (Yes, I wish I used my own advice, as I would have never gone to Aspen Dental to begin with).
Rock E Send email
 
Feb 23, 2012

Rip off

I am in the process of having Aspen Dental investigated in RI and attempting to have the entire franchise investigated based on the complaints here. My complaint is they mislead patients and misdiagnos them for the benefit of monetary gratification and are in violation of the ADA Code of Ethic, more specifically Code 5.A and 5.B.6. I will repost the results when more progress is reached. I went to my prior dentist and they did the same testing and report I do not have to have a scaling done and my gums are in healthy condition. They even refused to clean my teeth unless I have this procedure done which is not needed. I'm not letting this go. People are having it hard enough surviving without be ripped off by their dentist.
Matt Murray Send email
 
Feb 23, 2012

Rip off

I went there and they told me I needed six thousand worth of work so I asked for a copy of the exam and they wouldnt even give it to me and had the gall to say the doctor wrote it in another language !! There were so many red flags I couldnt believe it...they clearly were lying and just trying to drive up the price.. They are total crooks I cant believe what I heard from them
Send email
 
Feb 23, 2012

Misleading!

Aspen Dental, Warwick, RI. I went to Aspen dental to get my teeth cleaned, and I wanted a tooth checked that was giving me some discomfort. When I filled out the papers for the necessary information, I put down my visit was for cleaning and check. I was given a full set of X-rays which I didn’t need and when the dentist checked my teeth, and the X-rays, he didn’t even see the cavity on the tooth that I wanted checked. I did have a broken tooth right above the one that was bothering me. His main concern was capping the one that was broken, and not taking care of the one that was bothering me. I made an appointment to get the cavity taken care of.

When I went for the appointment he started working on the tooth that needed a cap, and not on the one that needed the filling. I told him that I wanted the cavity taken care of on the lower tooth. He did the filling and then started working on the broken tooth that needed the cap, which I did not want done at that time. He went ahead and put a temporary filling in, and said nothing about a core buildup, which is needed for a crown. When I received my statement from the insurance company, it listed it as a core build up which is not covered by my insurance.

On the Aspen bill it was listed as core buildup with pins. I questioned the core buildup and pins listed on the Aspen statement. In a phone conversation I was told that there was one pin put in and that two were not needed. When I went to pay the for the core buildup with pin, I found out there were no pins at all and that the price was the same, with or with out pins. The person told me that it was listed as core buildup/pins, meaning that the core buildup could have pins, pin, or none. This in itself was inconsistent with what the bill stated, because on the Aspen statement it plainly stated core buildup with pins. Beware of Aspen Dental; they will take advantage of any person that is not aware of their pressure tactics. They obviously can’t keep track of what they do and don’t do. And are confused on the proper terminology too clarify their work done.
Matt Murray Send email
 
Feb 23, 2012

Misleading!

they wanted to charge six thousand worth of work and wouldnt give me a copy of the exam what kind of dentist wont give you a a copy of the exam? whats the secret? It definitely seemed like they were running up the bill and they wanted 40 percent that day! 40 percent of six thousand??? what a joke
Privateyegirl Send email
 
Feb 23, 2012

Fraud

LAWSUIT TO BE FILED SHORTLY - PLEASE READ AND HELP

There is a class action lawsuit being filed and we need your help with information relative your experience with Aspen Dental.

Please contact me at researchpartners@verizon.net to provide a contact number that I can provide to the attorney filing the action. Your help would be very much appreciated. Aspen has complaints against them all over the country and we need to put a stop to their wrongful business practices.

Nancy M. Leathers
Private Investigator #75
Scituate, RI
Tspencer36 Send email
 
Feb 23, 2012

Fraud

I do think they need to be investigated. I took my daughter to the aspen in Pensacola Fl. today. They made a very long list of what she needed done. I know it must be thousands of dollars worth. I took her because she has had a toothache and has 2 rotten teeth. I am sure she does need things done other than the 2 teeth but the list just seemed outrageous, so outrageous that I am considering seeing another dentist for second opinion. I saw one complaint on the internet about them having to sit down with someone at the end of the visit as if you were buying a car. That is true. The dentist didn't hardly do anything today but by the way the lady acted I am going to receive some kind of a bill.
Janet Berghoefer Send email
 
Feb 23, 2012

Bad way to treat customers

I started going to Aspen Dental to have some work done in Vestal, New York. At that time the dentist said there was an area of concern on my tongue maybe being cancerous. However, was not able to make an appointment with the surgeon because I had 2 different insurance companies and hadn't gotten the other card yet.

Didn't care and refused to bill my insurance company for the visit to the surgeon. Was taken in and a print off was run for all the services that I had to have to have done and until I was able to come up with 50% of the fees then nothing could be scheduled.

I felt so be betrayed...My insurance would have covered the fees with no problem for the surgeon. Instead of letting my take advantage of the bennefits that I worked so hard to get they said that I would need to sign a contract and pay for services that weren't even going to be rendered in the same calendar year.

Then I had a problems with my face being numb on my left side because I had some infection going on in my upper left side... I went in and they wouldn't even let me see a Dentist until I signed a contract.

John - the General Manager - came out of the office because I wasn't going to sign because not all work was being done. I explained to him that I had a problem with being charged for work that wasn't done in the same calendar year. He was one of the most rudiest people I have ever seen and I thought to myself he is a General Manager????? As a matter of fact the whole office was so unprofessional it made me sick. When I just went in for a numbness on my left side of my face - they didn't care if you don't sign a contract then you don't get to see the dentist. John - the General Mgr. said if you don't like the way the do things go some where else! I said how can you charge for something that is not going to be done until the following year. He looked at me and said are you wanting me to commit insurance fraud. I was so angry I up and left that office. Went out to the car and called the office and who answers the phone ((((John - General Manager)))). He really was so unprofessional it made me ill at my stomach. I told him was face was numb and that you refused me service... I also told John - General Manager that I was going to call both insurance companies and file a complaint against Aspen Dental.

He then got half way decent and said well come on back and you can see a dentist. Well, I had taken off work and had to go back to work so he said he would talk to the Dentist and have them call a presciption in for the infection in my mouth.

To all of you that are thinking about having work done re-think going their because the same thing will happen to you. All these people care about in getting you in and then running their famous printouts and having you sign a contract in which you aren't allowed to pay when they do the work.

Aspen Dental shouldn't even has their doors open to the public because of the way they treat their customers.
Privateyegirl Send email
 
Feb 23, 2012

Bad way to treat customers

PLEASE HELP us with a class action lawsuit. Your contact info would be helpful which I will forward to the attorney filing the case. Your help would be appreciated. Please forward to reachpartners@verizon.net
DoctorofMedicalDentistry Send email
 
Feb 23, 2012

Aspen Dental Mass Action Lawsuit Forming

If you have been a patient of Aspen Dental and you believe that you have received unacceptable dental care resulting in:

- Physical injury associated with the dental care provided

- Unnecessary, excessive or questionable dental treatment

- Poorly fitting or cosmetically unacceptable dentures

- Protracted pain after your dental procedure

- Emotional Distress as a result of your dental visit

- Financial abuse which you cannot resolve with Aspen Dental

You may have a Legal Right to financial compensation.

A multi-state Mass Tort Lawsuit is forming against the Aspen Dental Group. If you would like to have your complaint against Aspen Dental considered for inclusion in this action, please send a complete description of your “Aspen” experience, including your name, contact email address and phone number to the following email address:
info@consultodont.com
Attn: Aspen Dental Management (Mass Tort / Consumer Fraud Allegations Unit)
we are requesting that in your email you identify your complaint as being in one of the three following categories:
1.DENTAL MALPRACTICE – In which you have been physically injured by their dental “care.”
2.CONSUMER FRAUD – Includes cases in which office personnel of Aspen Dental used high pressure sales tactics designed to take your money with false promises of providing competent dental health care.
3.Combination of Malpractice and Consumer Fraud.
You can remain anonymous!
When you email the description of your complaint for inclusion in this action, simply request that we assign you a confidential identity. As a new patient, a reasonable person would not expect Aspen Dental to take unfair advantage of a dental problem – after all, they are considered to be a healthcare facility; however, when you sit down with the Office Manager to discuss your dental treatment plan it becomes clear that your money, not your health, is Aspen's primary objective. The job of the Aspen office manager is to force you into accepting the most costly and extensive dental work possible. This is termed “conversion” and is against the law.
Aspen Dental rewards its employees with financial bonus incentives for exceeding monthly production goals. This bonus system is based upon Aspen's internal use of “metrics” which pressures each office to compete against other Aspen offices. Unfortunately, since Aspen’s Management Team is composed of individuals whose background is in “consumer retail” – not in healthcare - they operate the dental care facility as a retail business in which you are not viewed as a patient - instead, you are simply a paying customer. Aspen Dental’s motto is: “To create a happy, paying patient.” But, unfortunately once you pay, you quickly discover that you are not happy.
This Mass Tort Lawsuit will effectively make Aspen Dental accountable for their acts through the unified and coherent voice of thousands of patients who have been wrongfully injured by Aspen Dental.
This Mass Tort Lawsuit will channel thousands of patient complaints into a collectively powerful force which will finally stop Aspen. We look forward to consulting you in this matter. Have a nice day.
Privateyegirl Send email
 
Feb 23, 2012

Aspen Dental Mass Action Lawsuit Forming

PLEASE HELP us with a class action lawsuit. Your contact info would be helpful which I will forward to the attorney filing the case. Your help would be appreciated. Please forward to reachpartners@verizon.net
Privateyegirl Send email
 
Feb 23, 2012

Unsatisfactory work

PLEASE HELP us with a class action lawsuit. Your contact info would be helpful which I will forward to the attorney filing the case. Your help would be appreciated. Please forward to reachpartners@verizon.net
Praying On People Send email
 
Feb 23, 2012

Aspen Dental Mass Action Lawsuit Forming

I know I should file...they never scaled my son's teeth and charged me for it...Also, I am not sure if he will be able to get his teeth scaled, since insurance was involved and they may say that because they paid something towards it last year, that they won't cover it again for another year!
Most definitely a horrible place to go, at least the place in Peabody, MA...

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