Hey it's being over 2 months already ,I've being reporting about my device Ulefone S11 ....up en till now my device hasn't being collected so why should I continue paying if the device is not working en very POOR service ...
Then the last email said..,One of the Consultant will contact me in about 48 hours ?? So your 48 hours is 2 months now ... Blue LABLE CONNECT If my device is not collected in the next 24 hours I'm gonna take LEGAL ACTION
Cleo Van Der plank
8702190014087
0719804031/0846492595

I applied for a phone that has 3 cameras and 64g but instead i received ZTE A31 plus with 1 camera n 32G , I returned it it was collected at my work. to my surprise Blue label Connect deduct my money but i dont have their phone so please can i have my R399 back , 0786868802

Am Nkosinathi khumalo I received a phone from this company on 28Dec2022 , I phone to inform them about the problem I have with the phone.(ZTE A52 Blade Lite) the phone has 64GB internal storage but nothing has been downloaded yet but when am trying to download it's giving this message that's the internal storage is full.I can't even download my banking apps, and I have been phoning the customer service but I didn't get any joy from them,they only give me email address to use it, I send email but still I never get any assistance, kindly assist in this matter urgently , the admin who is control this phone must please reset all settings of this phone as soon as possible.😭😭😭😭😭

Iam Miss khumalo I just took a contract from Blue Label Connect, I received a phone on the 28Dec 2022 It's even a month but the phone is giving me a problem,(ZTE A52 Blade Lite)when am trying to download apps it's giving me this message: The internal storage is full,I have been phoning the customer service in this matter but I didn't get any joy from them,they give an email address and I send email to the email that I was given but still I never get help.Am sitting with the phone which is not functioning other things especially I want to download my banking apps, Kindly please assist in order to reset this device so that I will able to use it.I will be happy if your admin will assist as soon as possible because he/she will be one who can manage to reset this gadget.

Dear Service provider,
I was called daily by Blue Label Connect and then finally after mcuh harassment, I succumbed to getting a phone that they raved about.
Blue Label Connect then failed to deliver the phone, when I told them im a business owner then I was also told that i didnt qualify for the phone as i was not employed by someone other than myself.
when the phone arrived it had poor sound quality, the storage was terrible.it had terrible reveiws and all I had to do was keep paying.
after numerous complaints nothing has been resolved, all i get told is to call their customer care line.
I have now stopped paying for the phone and i am not using it,
In terms of section 127 of the CPA I am entitled to have the phone sold to to another proen that would like to take over the contract.
Not one review has been good and I am very upset at this misrepresenation.
I would appreaicte it if I can return the phone and let someone else take over the contract.
TAMARA VICTOR 0747078168

Hi

I have a complaint about my phone sent for repair, Ulefone S11 for repair, i have not received any update, so my question is it because I am done with payments of the phone or is the poor service delivery of Blue Label Connect. I have been calling with no success , the call center agent taking my details and not getting back to me. I am frustrated and angry without my phone and unable to communicate with my friend.
This matter should be solved or I am taking legal action and will also post the poor customer service to all social media platforms.

For further details, contact Sara Nthabiseng Ngobeni, ID No: 8906210005088, 079 342 3568.

Hi

I have a complaint about my phone sent for repair, Ulefone S11 for repair, i have not received any update, so my question is it because I am done with payments of the phone or is the poor service delivery of Blue Label Connect. I have been calling with no success , the call center agent taking my details and not getting back to me. I am frustrated and angry without my phone and unable to communicate with my friend.
This matter should be solved or I am taking legal action and will also post the poor customer service to all social media platforms.

For further details, contact Sara Nthabiseng Ngobeni, ID No: 8906210005088, 079 342 3568.

Blue label connect, made double deductions from my account in less then a week, i dont get the benifits like aitime, data only 25 sms's thats wasted, im utterly disappointed

Created two debit orders for one month with out asking any permission. I want my money back.

I lost my phone in January and I've veen trying to cancel the contract from my lost simcard so I can do a Sim swap or port the number, they failed to do that.

I then bought a contract Sim in April and asked them to do a Sim swop and they told me to wait for 72 hours... I call to check every week and they keep telling me that no records were found and now it's almost july

Good day

Iam Hlalanenkosi Lillian Mathebula iam complaining about my contract ,i finish my instalment but they continiuing debited me i phone the call centre and they say they will take my matter to the complain board since last month till now and they have debited me even this month on the 15th please serce us good
my phone number 0764609924
ID NO 7201060387088

Hi
I lost my phone two weeks ago, when I tried to do a sim swap at Vodacom they said i was under contract with blue label connect. I never ever agreed to subscribe to this subscription (contract) hence I never heard of them. i tried cancelling but i was nit helped. i tried to do sim swap with them till today I have never received any help they just say after 48 hours I will receive feedback. Never ever in my entire life have I come across a unprofessional company who don't know anything about customer services even the consultants are very rude. I cant do anything because everything is linked to this number. I really don't now what to do because I need my number back.

8708020671087
0836244103

I was robbed with gun point on the 20th May 2022 they took everything including my 2 phones, I had a cell phone contract with Blue label, I did try to call them I didn't reach the conclusion, Blue label has poor service they not intend to help me but what I know is that they will continue to debit the money every month but still failed to help me. I don't know what to do know.
Emily Tau
8708020671087
0836244103

I have been trying to get assisted with sim swap, after my phone was stolen, from Vodacom the last 2 days, up until they advised that they can not assist me due to that my number is under Blue connect (I’m not even familiar with that company I have never heard of it before). So I connected Blue connect yesterday for them to assist me with the cancellation of that subscription that I was not aware I was under as in my knowledge I’m a Vodacom subscriber. I need this subscription to be cancelled in the next 24hrs. And remove my name on your data base PLEASE . At this stage I could not have my bank app and all my other apps like Whatsapp back, because Vodacom cannot do a sim swap. How can an firm change your number to a contract number if you not know the company and did not sign anything. Is this not Fraud.

Regards

AJ Smit
Tel 0721088649

Good day

I have been waiting for feedback for my cancellation and refund with no luck , I have spoken to different consultants as they have advise they have escalated my call.

am really no happy with the service , am escalating this issue with my Attorney.

Nomsa Jacobs
ID No : 8104270915087
Cell Number 0846109236

Good day

I have been waiting for feedback for my cancellation and refund with no luck , I have spoken to different consultants as they have advise they have escalated my call.

am really no happy with the service , am escalating this issue with my Attorney.

Nomsa Jacobs
ID No : 8104270915087
Cell Number 0846109236

RETURN OF THE PHONE
I have been waiting for the courier guy to come and fetch the phone that I returning , as it was not what I expected, I spoke to different consultants all the time they tell me they are escalating the matter, up to date its a month now. You deduct my money knowingly I'm returning the phone. I called again yesterday, one of your consultant told me he is escalating the matter, I need a cancellation letter as the proof the contract has been cancelled , and send the courier guy to fetch the phone

Was contacted by blue label connect and signed up for a contract for a samsung A31.Corrier came and delivered ZTE A31.This is not what i ordered or agreed to, I have now to date contacted 4 days continuously and yet still no resolution. I will not pay for a device i have not ordered and then have to deal with some call centre agent who is very rude and fails to put me though to a team leader or manager to get the situation resolved. Received the phone on Monday the 21/02/2022.

Iam still waiting for my phone to be delivered it's been two weeks now my number is 0793419474

Hi this is shameerah gamieldien 7912140091082.
I was debited today 3/2/2022 when my date was scheduled for the 25/02/2022 does this mean that I made a mistake in taking out this contract deal. I'm very upset and unhappy about the service of blue label connect and would like to be reimbursed and would like them to stick to our agreement.

Disappointed
Shameerah gamieldien

Good day
I am sitting with the same problem again my phone is not charging and it was replaced I am now fed up.

Please call me on 0213800332

I want all my money refunded.

I'm Bheki Goodman Michael Vilakazi my ID no is 7911285776085 I need to help me stopping of sending me airtime because I can't manage now but I'm prepared to to continue paying ur outstanding balance.and my Bank account changed I need some help how I'm going to make payments please



My cell number is 0839657398/0626740320
My email address is [email protected]

I will much thanks if I can get help

I took a cellphone contract with you guys and it was faulty got a new one and it was still faulty I don't understand why do i have to pay for something i'm not using as it has been with repairs for over a month I've been trying to call but hold for hours with no respond can you help resolve this matter my number is 065 371 8382 because this is really not fair because i now owe more than R2000 that i dont know about .

I have been waiting for the courier guy to come and fetch the phone that I returning , as it was not what I expected, I spoke to different consultants all the time they tell me they are escalating the matter, up to date its a month now. You deduct my money knowingly I'm returning the phone. I called again yesterday, one of your consultant told me he is escalating the matter, I need a cancellation letter as the proof the contract has been cancelled , and send the courier guy to fetch the phone as I'm going to holidays , I wont be available.

Call me now at 065 135 4256.