I have only being using this Ulefone for 3 months and I have a problem with a battery. I connect my phone to a charger in the evening when I wake up in the morning it has still not charged but it keeps on saying charging

Hi you promise me to bring my phone from yearsterday upto today nothing happen so please cancel our deal don't call me again I'll apply with other company tnx

HI IM ALI NDLOVU IM WORRYING I APPLIED SOME UELE PHONE I GET IT YES BUT THIS PHON IS NOT WORKING RIGHT I PAY R 329 EVERY MONTH BUT I DON'T GET EVEN DATA WHAT KIND OF CONTRACT THAT MONEY I PAY IT'S TO MICH AND I PAY EVERY MONTH BUT ISEE IN MY CREDIT SCORE IM MISSED PAYMENT WHEN IM MISSED PAYMENT PLEASE CALL ME 0723953611

THEY DELIVERED A NEW PHONE CALLED UELEPHONE I THINK OCTOBER,THEN THE WHOLE OF NOVEMBER IT WAS DAMAGED I DIDN'T USE IT AS IT WAS TAKEN FOR REPAIRS ,IT CAME BACK EARLY DECEMBER, NOW IS DAMAGED AGAIN ,I HAVE BEEN CALLING BUT NO FEED BACK,I DON'T GET ANY JOY FROM THIS COMPANY,I SAID THEY GIVE ME A NEW PHONE BUT NORMAL BRAND OR I CANCEL DEBIT ORDER, CAUSE IM PAYING FOR NOTHING.

I have a problem , my phone had fallen and broke up its screen , I called Blue label and explain the matter , and they promised to collect it for repairs , also promised to give me a new devise if it may happen that it has a big problem , I waited and it was collected after 2 weeks , they confirmed that they received it on the 15th of December , I called several times after that checking progress of repairing my phone , instead they responded with a quotation of R800 after 3 weeks , Why do I pay such amount because my phone is still under warranty ? I still need clarity about this .
Your unhappy customer
Nocawe Nombasa
0726343639

Good day

I hereby wish to log a formal complaint in writing. I did complaint telephonically in the past, but with no success.

• Subscription deductions (i) I made it very clear that my salary get paid into my bank account on the 27th of each month. I requested you and all other service providers to deduct only on the 28th of each month.
(ii) I noticed that you deduct each month, the moment that my salary get paid into my account. I never authorized that.
(iii) I previously informed you not to deduct or request money from my account before the 28th , but noticed that you request on any day that you deemed fit. Especially when there is a public holiday close to the 27th . – Like you did this month.
(iv) Since I don’t keep money in this account, after the end of each month, the bank charged me R150 for an unpaid debit order(This is not good for my creditworthiness). Then you deduct the subscription of R399 and the total now add up R549, which is not part of our agreement. This month is not the first and only time that it happens. Since you are not paying attention to my instruction, I will deal with this on my way.

• Missing Airtime (i) I logged a complaint and even get a confirmation on 21 February – Ref BLMA-200221-5506016. Nobody ever contacted me on the status of this complaint. Let me just refresh your memory why I was complaining:
For a long time I didn’t receive the R115 airtime monthly. At times it was as little as R1.17 , R35.23, R3.71, R78.80. No feedback was received.

I request that you respond to this within 7(seven) days, in writing(via e-mail). Meanwhile I will follow the next steps:
(i) I’ll make my way to the nearest branch and reverse and stop the debit order, (this will take my time and money, all because of your fault), until such time that you make contact with me in writing.
(ii) I will make contact with the Ombudsman as well as my lawyer, to gain some information on this issue

Regards

I regret taking an offer of cellphone on contract with Blue Label Connect. In May I switched from the bank I was using and my current bank helped me to switch my debit orders. Few days later I was informed via sms that Blue Label Connect refused to switch. I made an effort to let them know that I had switched the banks using their number through Whatsapp. I must mention that I received the phone in March 2020,,,so after switching the banks, they did not get to deduct monthly payment as well as in the next month,,, but the following month they deducted from my current account. I was surprised to hear from their lawyers that I owe an amount of more than R8000.00 and I was told that I haven't paid for about 6 months. These people are crooks and I'm going to expose them for who they are and what they do. I request a statement, and I was promised to receive it via email but until now, I have not received it.

My phone hasn't been delivered what's wrong

Good Day,

Can you kindly ask Blue label to reverse all my money they have been taking from my account, i don't have any product with them but hey they keep on debiting my account, when i call them they always promise me someone will contact me from credit department but they again go and debit, this is fraud.