I signed up for Care.com's Premium membership today and paid $35 so I could access the profiles of people offering pet sitting services. I sent a message to one person, then decided to place a job ad, stating that I'm looking for pet sitters to help develop my business. Tonight care.com emailed me saying my account has been terminated. No reason given. This is completely outrageous. I've listed my own services on this site before and found it to be a waste of time. Their "customer service" is nonexistent, they rip people off routinely, and they arbitrarily and egregiously cancel memberships like some sort of Stalinist secret police. DO NOT WASTE YOUR TIME AND MONEY ON THESE SCAMMERS!

Hi Geoffrey, thanks for your comment. We found an account in our database that matches the information in your profile and it looks to still be active. We were unable to locate an account that has been closed. If you are having trouble logging into your account or received an email about your account, please feel free to contact us at [email protected].

Kristen
Care.com MemberCare Representative

Having just been peremptorily terminated from care.com, for no violation of terms of service, I find the above customer's complaint very credible. I posted an ad seeking pet sitters for my pet-sitting business. That is all I did. For this I was terminated without explanation. Some months back, I tried to change my profile as someone OFFERING care, to include pet-sitting. All in all, Care.com just sucks. They have really crappy to nonexistent customer service. Their approach is not welcoming and helpful but arbitrary and punitive. I would recommend people avoid them entirely.

Geoffrey Smith

I signed up for care.com to find a babysitter for my 2 month old daughter before I go back to work. I had picked the free option so luckily no money was involved, however, the same day that I signed up I received an email from them stating that they were terminating my service. There was no reason listed just that they reserve the right to terminate whenever they feel like it. As much as I am disappointed in their service I am glad that I discovered this before I trusted someone from them with the care of my child.