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Cenlar

United States

Consumer complaints and reviews about Cenlar

maryfidu Send email
 
Jan 29, 2017

CENLAR

I HAVE GREAT CREDIT AND ALWAYS PAY MY BILLS ON TIME. I HATE CENLAR!!!! THEY ARE A HORRIBLE EXCUSE FOR A MORTGAGE COMPANY!! THEY SENT OUT A DELINQUENT LETTER TO ME EVEN THOUGH I PAY ON TIME AND THEY HAVE CASHED ALL OF MY CHECKS THAT WERE SENT TO THEM BEFORE THE PAYMENT IS DUE. THEN, THEY MAILED ME 2 CHECKS AND NOW SAY THEY RECEIVED MY MORTGAGE PAYMENTS. WHAT THE HELL IS WRONG WITH THEM??? HOPEFULLY, THE TRUMP ADMINISTRATION WILL BE ABLE TO DO SOMETHING WITH THIS HOFFIFIC COMPANY. I PRAY THAT THEY SELL MY MORTGAGE SO THAT I DON'T HAVE TO DEAL WITH THESE IDIOTS. I'M REPORTING THEM TO THE DEPARTMENT OF BANKING AND INSURANCE.
nyuhos Send email
 
Jan 25, 2017

Force Placing Insurance

Cenlar has been a nightmare, I own townhouse. I have renters insurance that covers the interior and my HOA cover the exterior. Cenlar continues to force place my insurance stating that the insurance coverage is either too much because they are looking at the declaration page from my homeowners association that covers the entire neighborhood or they are looking at the renters insurance which only covers the walls in. After MONTHS and HOURS of numerous calls, I am still dealing with it. Each time, I go through the process of them canceling the force placed insurance, I get a statement the next month with a new payment amount which includes a third insurance premium.

After calling again, I was told that they just need to run a new analysis and that I needing to make the higher payment until the escrow analysis was done, then I would get a refund. I asked for something in writing stating the same and they wouldn't provide it.
squiresj1 Send email
 
Jan 25, 2017

PMI removal request

Been with cenlar for 2 years now. This is one messed up company. Their reps are very rude and not very knowledgeable. My home was appraised 2 years ago when the build was completed. Appraised for more than we bought it for. The LTV is currently at 85%. Ok, I know that my home will appraise for more and this LTV will be about 78%. I called a week ago to see if I can get my PMI removed. I pay 178 per month. I was told that I qualify for a PMI removal because I was never late on payments and after they do an appraisal to see I am at 78%, I would then get my PMI removed. I was told to email the request in. Did that and got an automated response saying it will take 3-5 business days for them to respond. I called them yesterday twice and got the same answer: Your home is at 85% and doesn't qualify for a PMI removal. And I have to keep PMI for 11 years!! Really? I do not understand and do not know what to do. I asked to speak to the PMI department and was told they are email only! What a messed up company! Don't get me started on how they are making me pay back an escrow shortage of 2800.
mhowarth Send email
 
Sep 30, 2016

Improper Escrow Handling

Cenlar has been the servicer of my mortgage for almost a year. I can't get these folks to timely pay my property insurance from my escrow.

I have had cancellation notices for my homeowner's and wind and hail policies because of their actions. They are "less than honest" and have made every excuse... we don't have the bills, its processed, its not processed...Good job leaving a beach property without insurance during hurricane season. My carriers have faxed all of the requested information.

I have personally faxed all of the requested information. Their first level customer service call center is a joke and even escalation of complaints to a manager or supervisor hasn't been much better. Oh, and you can't talk with the insurance department directly unless you have a claim.

Oh, there will be a claim alright. PAY MY BILLS

P.S. I will be looking to refinance with someone else, but not until I file a complaint with the Department of Insurance. HEY. PAY MY BILLS
cnorman Send email
 
Sep 23, 2016

Worse company ever

Ever since our loan was sold to CENLAR, we've had nothing but problems. They lose checks, say they don't receive them, and they are very rude. The software that they use for us to make payments is very outdated. I tried to make two payments from two different accounts on the same day and was told that I cannot do this and that I needed to make one payment now and the other payment the next day. When I called the next day, I was told that they don't take partial payments. Why did they put the first payment in suspense if they don't take partial payments? I cannot wait to refinance just to get rid of CENLAR.
unhappycustomer40206 Send email
 
Jan 26, 2016

Will not enter correct routing number

This must be the most archaic system. I spoke with my bank and they confirmed correct routing and account info and Cenlar cannot get the funds because they either transpose or add a number. Then the send a notice via snail mail of the issue. Like stepping back into time. I wish my loan would be sold to a reputable company. You cannot even set up future payments via the system. It is almost as if they want you to waste checks, stamps, time and not get your money. Horrible experience.
CENLARSUCKS Send email
 
Nov 4, 2015

Multiple ACH Debits

All i have to say is that they are the worst, If you have been transferred to them you might as well refinance the loan and move over to someone else. None of the support knows what they are doing.. absolutely illiterate in their ability to handle any situation that actually involves servicing a load.
capebeau Send email
 
Jul 15, 2015

CENLAR: THE HORROR! THE HORROR!

We got dumped by the holder of our mortgage into CENLAR's house of horrors. Everything was OK until we filed an insurance claim. When we got the check it was made out to us and CENLAR. They are holding most the funds in escrow and won't release them. Their inspector certified months ago that all the required work has been completed but they won't release the funds unless we comply with their convoluted "monitored claim" process which is obviously designed to inflict as much pain and misery to the unsuspecting homeowner that they give up and CENLAR keeps or invests the money. It's been 5 months since our house received substantial damage and they still have our money. We had to use retirement money and credit cards to get the work done.

Sorry to be brief but the details are just too painful to re live. Like a nightmare.
Mort Send email
 
Nov 23, 2014

Cenlar Mortgage - Problems already

Got a bill for my Property taxes and a bill for Home Owners Insurance - both of which are suppose to come out of my mortgage.
What were they doing with the money I sent them? It's only been a few months and it's already off to a very VERY bad start!
Doesn't anybody oversee this type of thievery? UGH!!
[email protected] Send email
 
Jul 16, 2014

Holding overpayment funds

We paid off our mortgage due to a catastrophic fire loss and the insurance company made check payable to mortgage and said they would have to refund us the difference. This company had held almost $100,000 hostage for over 20 days. We are now at risk of having a closing on a new house delayed and our new rate lock expiring all because these people won't do their job and issue our refund check. We have been told that the check is in the mail at least 4 times over a period of 2 weeks and amazingly the check never arrives. If I did my job this way, I would be fired! How are they still able to do this with no repercussions? Who protects the individual in that massive government of ours?
lmcalifornia Send email
 
May 31, 2014

Incompetence or fraud?

I thought we had it bad since Cenlar took over our loan in February of 2014, but after reading the complaint boards, I realize we have not suffered the worst of it. At least they are accepting our payments.

Here is my experience: The loan is co-owned by my wife and me, but only her name is in Cenlar's records. They have not corrected this, despite three requests over the past four months. Today, the customer service rep asked me to send them a copy of the signature page of our note, showing that I was on the loan. This jibes with every other experience I have had with them: what they should do, they require us to do.

The terms of our HARP loan include an escrow account to pay our insurance and property taxes. When the insurance came up for renewal last month, we got a threatening notice from Cenlar. I had to call them and tell them they were supposed to pay for it out of escrow and give them our agent's contact information. Yesterday, we received a notice stating that they needed proof of insurance coverage for two weeks in May and that their records show we have chosen to pay our insurance ourselves. I wish this were true! I am terrified of what will happen when our property tax comes due this fall - i don't trust Cenlar to make the payments and there are serious consequences for nonpayment of property taxes.

We had no trouble during the first 18 months of this loan, with our prior servicer. Whether Cenlar is just incompetent or is actually trying to push people into foreclosure because they benefit from the fees, I don't know. If at all possible, we will refinance, but I don't know if we will be able to get another loan right now, since I recently changed jobs and earn less than before.

Here's what I am going to do and I urge all others with complaints to do the same:
Report Cenlar to the New Jersey Secretary of State and to the Secretary of State of the state where you live.

New Jersey Department of State
225 W.State Street
P.O. Box 300
Trenton, NJ 08625
Email: [email protected]

Report Cenlar to the US Consumer Financial Protection Bureau:
Consumer Financial Protection Bureau
P.O. Box 4503
Iowa City, Iowa 52244
Fax (855) 237-2392
Consumer help line:
(855) 411-CFPB (2372)
TTY/TDD (855) 729-CFPB (2372)
8 a.m. – 8 p.m. Eastern, Monday–Friday
180+ languages available

File a complaint with the New Jersey Better Business Bureau. Despite 147 complaints filed, the company still has a BBB rating of B+. I suspect D or D- would be more accurate.

Individually, Cenlar can mess with us. Together, with assistance from regulators, we may be able to make a change. Good luck to all who have to deal with this atrocious company!
mcdowell59 Send email
 
Feb 24, 2014

Alleged missing payment

Our mortgage was sold to CENLAR on Feb 3, 2014. On Feb 5 I sent our Feb payment by overnight Fed-Ex and received confirmation from Fed-Ex that the package had been received and signed for at CENLAR on Feb 6. CENLAR denies it was received! I have followed up with them 6 times and never received a response as to where my check is (it cost me $15 to send that payment by Fed-Ex) and all they can say to me is cancel the check and pay online. Guess what, their online system won't let me make a payment! I have never had a late mortgage payment and it seems that CENLAR are about as inept as it gets and are deliberately making it difficult for me to make a payment. They also had our mortgage insurance information incorrect in their system, alleging that it was due to expire in 2/14 when in fact we had made that payment and it is due again in 2/15. They also have not correctly recorded our PMI payments, alleging that the last payment was made in Dec 2013 when in fact our prior mortgage loan servicing company made a payment on 1/31/2014 (We have an escrow account). I am at my wits end trying to sort out this fiasco - and still 3 weeks after sending a payment, it has not been credited to my account. If I stop that check it will have cost me $30 to try and make a payment - it's like CENRALR is doing everything it can to not let me make a payment and then screw with me and my good credit. All that's left now is to call them and make payment by phone which I know I will have to do but it stinks to high heaven that no one is taking accountability for this unsatisfactory level of service. Most of my online and email questions to them have gone unanswered and those which were answered simply gave a canned response of "pay online or by phone"!
Crusader Send email
 
Mar 28, 2013

Cenlar - Fraudulent Business Practices

I used to work for these people - I can't say when or where but I can tell you that they are most certainly screwing you intentionally. I strongly advise you check your credit report immediately and get away from them as quickly as possible by refinancing or selling, even if it costs you money up front. They play the game very well, and their skills are honed - they are banking on the fact that you are an ignorant consumer, who cannot afford to have your mortgage audited or hire an attorney.

They make their money off of foreclosures, not modifications or forebearance. Helping the homeowner is of no interest to them - morally or financially. They care nothing about you, the homeowner; the only ones who matter to them are their clients, the banks that lent you the money in the first place who have now cast you away.

I've seen it all:

*Purposely delayed payment posting, creating false late payments and fees
*Erroneous charges
*Escrow enforcement and deficiencies caused in order to make your payment unaffordable
*Force placed insurance when there are 10 faxes in the system proving that you do in fact have insurance
*Foreclosures being pursued when a modification is pending
*Documents they claim are lost or never received which gives them justification to deny your modification
*The list goes on...,.forever!

I am desperately trying to find someone of authority to help me get an investigation underway into shutting these people down and helping the victims of their schemes. Anyone who can assist me with this quest should contact me ASAP.
Nice_guy Send email
 
Feb 23, 2012

Bad business practice

is anyone else having any issues with Cenlar supposedly not receiving your payments

i had my mortgage with a different company for about 17 years. never missed a payment. i mail all my bills with time to spare. cenlar bought my mortgage 2+ yrs ago and in 2 of the last 8 months cenlar has not received my payment. This month i paid 14 bills mailed them in the same week and only cenlar did not receive theirs. i make about 30 payments/month and coincidentally in the last 8 months, 2 checks mailed to them did not arrive there. what are the odds of that happening?

For employees over there: have others had the same complaints; what controls do you have to ensure nothing is lost or caught up in something else?

So i'm wondering if anyone else is having similar issues with Cenlar supposedly not receiving your payments?
Nice_guy Send email
 
Feb 23, 2012

Bad business practice

is anyone else having any issues with Cenlar supposedly not receiving your payments

i had my mortgage with a different company for about 17 years. never missed a payment. i pay all my bills on time. cenlar bought my mortgage and in 2 of the last 8 months cenlar has not received my payment. This month i paid 14 bills mailed them in the same week and only cenlar did not receive theirs. i make about 30 payments/month and coincidentally in the last 8 months, 2 checks mailed to them did not arrive there. what are the odds of that happening? all else arrived as they should

for employees over there: have others had the same complaints; what controls do you have to ensure nothing is lost or caught up in something else?

So i'm wondering is anyone else having any issues with Cenlar supposedly not receiving your payments?
Xong Send email
 
Feb 23, 2012

Unbelievable customer service representatives

Cenlar's customer service representatives are unbelievable, grouchy, and mindless. How can one financial organization make so many mistakes? The latest is my school real estate taxes are unpaid and now in the penalty phase.

They said the terms of our mortgages would not change. What they ment was we are making up the terms as we go along. Payments are taking 20 days to post payments to an account, nice way Cenlar for you to make additional money off of our sweat.

I have a real question for Cenlar. Are you trying to screw everyone who is refinancing to get away from you? I hope to sue you someday in the future for your mismanagement and the cost to refinance with the mess you have made out of my account. Me someone who has never had a late payment or missed a payment because it is going to cost me plenty to get rid of you.
Sharon And Joe Send email
 
Feb 23, 2012

Unbelievable customer service representatives

Cenlar is a big bad dream threatening to take our home over escrow account ...no communication...bullies
Crapson Send email
 
Feb 23, 2012

Holds escrow funds and takes forever to return

Cenlar mortgage uses an India call center and no one

can be reached here in U.S.

I tried to close escrow account and get my money back and it has

taken 2 weeks! They hold 2 months escrow because that is their

"policy" which is drawing interest. Not their money but get the

benefits!! My previous mortgage company did not require this to be held

9in my escrow account.These people are not at all customer focused.They

are totally indifferent

Their Customer Service would be better served to call it CUSTOMER

FRUSTRATION!!!
Khach Do Send email
 
Feb 23, 2012

Holds escrow funds and takes forever to return

I have been tortured by this scamming company Cenlar enough. God help me please they owe me $761.51 escrow refund of tax year 2010 and as of today 02/10/2012 they have not paid me back. I have talked with them on the phone, via fax, and email 1000000000000... times and still not gotten my money back yet.
JadY6 Send email
 
Feb 23, 2012

Bad business practice

My loan was taken over by Cenlar from Taylor, Bean, and Whittaker. They sent me a letter telling me that and said they had included a temporary coupon to make my payment. No coupon was in the envelope. I made a payment to the payment address with the new account number on it and after two weeks it has not been cashed. I have tried to reach them by phone for over a week and all I get is a busy signal. This is a very frustrating situation! I fear they will soon say I did not make a payement and injur my credit rating!! What a lousy way of doing business!!!
MikeyDC Send email
 
Feb 23, 2012

Bad business practice

1) When our loan was taken over by Cenlar, they increased our escrow amount by $1000 per month to cover the short fall. We tried in vain for months to remove tax escrow.

2) For the last several months Cenlar has charged us a $30.00 per month admin fee. We still have no idea what it's for and none of the CS reps in India can expalin to us why we keep getting charged. My wife calls every month and spends hours on the phone trying to get it reversed and then every month they charge it again. Isn't this akin to wire or mail fraud? They send us a bill that is bogus every month?

I would LOVE to see these bastards penalized. They have hurt so many people it's unreal. We can't refinance because they don't refinance even though we probably qualify for HAMP or some other program meant to "help" people who's home values are lower than their mortgage. ... We are paying 5.65% and even though we qualify for a refi, can't because of CENLAR.
Marty Send email
 
Feb 23, 2012

Horrible company

Cenlar is definitely a joke! They don't have a record of my payment that was made over a year ago and now demand me to send them proof of payment. What the heck? It's over a year ago...why they never inform me?? I found out because they said they said I still owe the most recent month's payment, which they already received. I closed the bank they used to pay them and was concerned that I couldn't get the information they need, which means I have to pay an extra monthly payment...the one I already paid and they lost record of. Luckily I have the bank statement that shows the payment. They shouldn't have lost that information in the first place. They also lost my insurance coverage statement and ordered one that costs over a thousand for a year coverage. How ridiculous!! The coverage should cost only about $300/year. Unbelievable!!! Not only that, the coverage was in the past...They are unorganized. They blame the customers instead of taking their work seriously and be responsible for their imcompetency. Seriously...we all should do something about their poor service...it's our rights to demand as much.
John Meehan Send email
 
Feb 23, 2012

Horrible company

All CENLAR Clients need to report this company to the Fbi in your city or area. This company is definitley Fraudulent and they are thieves. If enough people report them maybe something will be done . They need to be shut down put out of business. J.M. Los Angeles

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