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Direct TV

United States

Consumer complaints and reviews about Direct TV

Amber22779 Send email
 
Mar 8, 2012

Steal customers money

Direct tv did the same thing to me aand when i asked for a refund they sent me $24.00. I paid $197.00, they are the biggest joke ever.
Your Mom Knows Best Send email
 
Mar 7, 2012

Steal customers money

"i agreed to allow Direct tv to charge my acct for unpaid charges."

What are you complaining about?
Tuvitoe Send email
 
Mar 7, 2012

Steal customers money

I discontinued my service 7/2011 have not received final statement 8/10/2011 my bank acct via debit card was charged for $147.91 money needed for the rest of my aug. bills. Vontacted direct tv customer service and was informed that i signed an agreement at the time of installation (installation was in 7/2010) stating that i agreed to allow Direct tv to charge my acct for unpaid charges.

I asked them to refund the monry stating that I did not receive paperwork at time of installation. Rep continued to challenge me not refund money. I have filed a complaint with the Oregon State Attorney general and the FCC I encourage everyone that is having problems to file complaints just go to the State website and find complaint info and file go to FCC website and file complaint. Direct tv is using predatory and deceptive practices to steal money from their customers jusdt like the credit card companies were doing until the politicians and lawmakers got smart and enact laws stopping the preditatory and deceptive practices. Go with DISH, much better company hopefully will never cross the line and steal customers money.
Your Mom Knows Best Send email
 
Mar 7, 2012

Misinformation & no compassion

"I had no money and an overdrawn checking account because of their mistake."

You had no money because of a combination of your financial irresponsibility and inability to follow the terms of service with this company that you agreed to.
Bilete Send email
 
Mar 7, 2012

Misinformation & no compassion

I had to cancel service bc of financial hardship and they would not let me suspend my account any longer than 6 months (my first complaint though their policy is understandable I GUESS).

Next, I tried several times to have boxes sent so I could return my equipment. Even though they updated my address and sent me my final bill, they were still sending the boxes to my old address!! I finally had someone in billing figure this out only AFTER complaing to them that they charged me a non-return fee but I had yet to recieve the return boxes. The first customer service people I spoke to said "oh, well as soon as we recieve your equipment you will be refunded." No one in customer service seemed to understand the principle of the matter or that now I had no money and an overdrawn checking account because of their mistake.

Third, I was also told initially that I could pay off the balance of my account in installments. I even made a payment that day. The woman I spoke to said everythimg was set and I could come back into my account online and make payments. I found out later this was not true and directv charged $500 to my debit card, leaving me moneyless for about 2 weeks now. I had no money for gas, food, diapers for my son, etc. Billing told me that they could only refund my non-return fee and could do nothing else for me. So a week later I still havent seen my "refund". Luckily I have nice family and friends that lent me money until I got paid today.
Dirwillscrewu Send email
 
Mar 6, 2012

Directv President & CEO contact info:

Watch out Direct-TV . I was grandfather in to DIRECT TV because I was with company that was bought by Direct-TV .
I cancel there service bill was getting higher each year. After that Direct TV sent me bill for $450 for my equipment
that bought.many years ago
Anonymous12340 Send email
 
Mar 5, 2012

Directv President & CEO contact info:

DirectTV is so frustrating to have! They are just full of BULLSHIT!! It's so upsetting how Customer Service can't help you with a simple thing. It's so fucking easy to see that what you need is manageable and they can't even do it. Is this even a legit company?? Are these people working educated or what?? I'm not even complaining fo my bill right now. Even though it goes up unexpectedly. You start off with one amount (not even the amount they informed you when installing, but something different) and later on it's something else again. I'm just trying to remove those movie channels they give you as a trial, but not being authorizied on the account, which I was suppose to be because I communicated with them during signing up. Now that's their mistake by not adding me, although my phone number and email is the one listed. I just don't get it how these people can be stubborn. And now leading me to corporate. BS!! I just asked for a simple thing. But no they want to wait until my trial is over so they can sneak up on charging us. I'm not even gonna go on my other experiences, I can't wait to move out where DirectTv is not the only cable option in my building.
ELGuy Send email
 
Mar 5, 2012

Directv President & CEO contact info:

I have been a customer of DirecTV for almost 10 years. From the day they installed it I have had nothing but complaints for DirecTV. It started with the contractor for DirecTV lying to me about the service. He had a hard time finding a place to put the satellite. I asked and he just mentioned the trees were in the way, so he would have to get a pole and charge us for it to put on the ground. This was done in the fall of the year so we had no way of knowing when the trees bloomed this would interfere with the reception of local channels. As the years went on it got worse and worse. Now from April until the end of November we get no local channels. This same contractor for DirecTV got us for $50. My husband told me to write a check for part of the bill and give him $50 cash. Well I was not thinking and gave him total amount on check and the cash. Caught it right away, called contractor on his cell phone, as he had called for directions. All he did was ignore me. Called office and they said there was nothing they could do because he was contracted out for company. Just had another mistake by company. I have been charged for 6 receivers for 5 months when I should have been charged for 2, of course we get 1 free. When I updated they gave me my 3 receivers but didn't subtract 3. I have used the same checking account since I purchased DirecTV. 3 Months in a row they put my account in wrong and charged me for the mistake. The checks kept being returned and found out through my bank they didn't put the 3 o's in that started my account. Had to pay over $400 to keep my account on. I was talked to and treated like someone who had their checks bounced. It is still on my account and have been trying to talk to someone other than a supervisor. At times they have been helpful, but for the most the representatives and supervisors have been rude. At times I was given specials but the money they have cost me and the aggravation is unbelievable. I broke my back so I relied on the TV to get by. I would never go back to cable, but want the people who work @ DirecTV get a course on how not to make so many mistakes, and how not to be so rude. We pay a lot for our entertainment. My husband and I are both disabled and on a fixed income. Left up to my husband we would be back on cable. The features are great on DirecTV, the mistakes not. They also made a mistake with our Baseball Package. Not understanding, they automatically give it to you the next year if you subscribe one year. They got us one year like that. The following year gave it to us again after telling them, screaming at them 4 times to not add it the next year, still cost us. We both are in and out of hospital and have bill paperless. Computer down most of time, so we just call in check to pay bill. After finding today's mistake, I will now have bills sent to house. Hope someone can help me with all these mistakes.
Irewoulfe Send email
 
Mar 2, 2012

Stay away - Direct TV sucks!

Why are you screwing over the long term customers that made you what you are today? I believe Krystal stated I had been a customer since 2003, I was looking to lower our monthly bill, AND get our outdated antiquated equipment replaced. The only way I could do that was to cancel my service and become a new subscriber... Krystal indicated that she understood and that she would process our cancellation. NEVER did she indicate that DirecTV would not allow the following.
So I cancelled my service and had my wife activate a new account so that we could get the whole home DVR service (tired of the 'record one, both or cancel notice), and new receivers and reduce our monthly cost by $20-30 while getting a greater DirecTV experience. Today you folks call and cancel our installation and accuse us of being 'criminals' and that DirecTV does not allow this and that we will now be without service for 24 months before we can re-subscribe.
That is a nice "Thank You for being your customer for so long".
Why can't LONG TIME subscribers get receivers and equipment upgrades (AT RESONABLE INTERVALS). Even the phone companies do that.
Our old 2003 Hughes RXs won't do HD, the DVR does 2 channels. Luckily last visit (DVR install) the technician put in a DTV antenna to replace the original DISH antenna that we had to use since our move in 2007.

So again I ask, "Why are you shafting us long time subscribers when you offer such a grand deal to new clients?"
BTW, when you deny an install when your own CS rep does not indicate any inpropriety and then infer that we are criminals for attempting this 'fraudulent act', we usually end up in the legal arena. Which will be fine by me, I can't wait for Dish and the media to get wind of this one.
So, there you have it, one VERY pissed off, dis-satisfied customer.
Likely no one will read this and we will get screwed by a company we have supported and made the premier sat provider on the planet. Unfortunately you forgot who put you there.

I can't wait for the calls to start. Missouri prosecutes 'No Call' violators.
SHERRIECE JONES Send email
 
Mar 2, 2012

Directv President & CEO contact info:

I HAVE BEEN WITH DIRECT TV FOR YRS!!! I CALLED INTO TODAY FOR THIS SO CALLED SUPERVISOR NAMED SANDRA TO TELL ME THAT I SKIPPED A PAYEMENT AND THATS WHY MY BILL WAS SO HIGH!!!NO BABYGIRL STOP THE DAME PRESS !!! I PAY MY BILL FAITHFULY EVERY MONTH!!! I CALLED TO TELL THEM I WANTED MY PACKAGE REDUCED THEY SAID NO, NO VALUED CUSTOMER WE CAN DISCOUNT YOUR BILL EVERY MONTH FOR 6 MONTHS SO I AGREEDED.I STATRED GETTING BILLS SAYING I HAD PASS DO BALANCES THE HIGHEST WAS 294.00 DOLLARS???!!!SO I CALLED IN 6 DIFFRENT TIME AND GOT 6 DIFFRENT EXSPLINATIONS TO WHY THIS WAS HAPPING.NEVER DID ANYONE SAY I SKIPPED A PAYMENT THEY ALL SAID MY DISCOUNTS HADN'T KICKED IN. WHAT THE HELL???HOW DID YOU GO FROM MY DISCOUNTS HAND'NT KICKED IN TO THEY MADE A MISTAKE ON MY BILL ALL THE WAY TO I DIDNT PAY??!!I PISSED OFF!!! IV NEVER HAD THIS MUCH TROUBLE WITH THE SERVICE THIS FAKE SUPERVISOR DID NOTHEN TO HELP IN SO MANY WORDSSHE SAI I WAS TRYING TO GET OVER!!! I DIDNT ASK FOR ANY DISCOUNTS THEY OFFERD AND HOW CAN YOU GOIVE DISCOUNTS IF A PASS DUE HAS BEEN OWED FOR 5 MONTHS AND STILL HAVE MY CABLE ON???? THAT MAKES NO SENSE!!! IM MAD AND HURT !!! IWOULD NEVER TAKE ADVANTAGE OF ANY THING OR ANY ONE !!! THEY SAY MY PAST DUE BALANCEIS 155.00 THEY CAN HAVE IT!!!I WILL NO LONGER BE A CUSTOMER WITH THEM..IM NO THEIF AND I DONT APPERICATE BEING TREATED AS SUCH!!!
Chastity140 Send email
 
Feb 27, 2012

Their customer service is a joke

Absolutely the worse customer service if that's what you can call it! I recently tried to get service with this company and apparently there was another customer with the same last name as mine who left a balance. They treated me like I was this person and spoke to me in an unprofessional manner. When I asked to speak to a supervisor they put me on hold and never came back. I am glad I never subscribed with them. There customer service is a JOKE!
Taider Send email
 
Feb 27, 2012

Their customer service is a joke

Have been with dtv under a year. Their customer service is a joke. Not sure where they find their agents. But they are normally useless and I always have to ask to speak to a supervisor. I have service plan protection. I had DTV come out because someone recently moved out of my complex causing disruption in my service. DTV billed me $55 on my next bill. When I called the agent didn't understand why I wanted a credit. After explaining it to him for15 minutes I waited on hold for another 20 minutes only to have the supervisor promptly fix it. Each time I call its a nightmare. After my contract is up I will be cancelling. And going back to my local cable provider.
Proud Sahd Send email
 
Feb 23, 2012

Stay away - Direct TV sucks!

I had a written contract from them saying 30 day return policy. I tried to cancel after 1 day and was told I had to wait until a few days had passed before I could cancel. Then when I called after 3 days ("to let it process through their system"), I was told I had to cancel within 24 hours to not be billed. The fact had a signed contract with 30 day no fault policy didn't matter to them.
The state attorny general saw it different. I got my money back and a window into one of the worst companies I have ever seen. Oh, and the service sucked too.
Maria Reese Send email
 
Feb 23, 2012

Directv President & CEO contact info:

I want direct tv east not west...when they first installed my direct tv I had east, now they tell me I can't have east..this is one big pain, my shows on west are on much too late..I always had east and there is no probable excuse why I can't have it back..I know plenty of people in our area that have east..what is direct tv's problem...I might as well go back to disch tv!!!
SPHNFC Send email
 
Feb 23, 2012

Stay away - Direct TV sucks!

These chumps at direct tv had better extract their heads from their collective derrierre's. They still don't carry the World Fishing Network but they do carry 6357 other channels with nothing on (AKA Garbage TV). What a joke. Oh how I long for the good old days of 13 VHF channels and a few on UHF with FREE analog broadcasting.
Your Mom Knows Best Send email
 
Feb 23, 2012

Lied about monthly charges

If there was a cancellation charge, then obviously you have signed some kind of agreement that states what the pricing structure is.

Read it...
Catco50 Send email
 
Feb 23, 2012

Lied about monthly charges

Direct tv has some of the worse customer service I have come across. They also slide in a service contract for an extra $6 a month they don't mention until everything is installed. They installer was rude, messy and could care less. He wrapped the cable from the dish around my downspout. Left the debris from the job all over the house. AT&T Uverse bought out the rest of my contract with Direct to change service.
Agekomy Send email
 
Feb 23, 2012

Lied about monthly charges

After being coerced to switch my service from a twenty year relationship from Comcast. this company sold be a bogus package. I was informed of a price of 89. per month for two years and then capping out at 114.00 per month. What a croc! My third month into the billing cycle I get a 133.00 monthly bill. I called to inquire and the lady told me that was the current billing price and would go up again to 143 for the remainder of the two year contract. Stay away from this company. I was also advised after inquiring about canceling my service of a 400.00+ charge.
Thud Send email
 
Feb 23, 2012

Billing for movies not ordered

First, I would change credit card numbers. DirecTV can't be trusted with a credit card because they will charge at will. Secondly, access cards are not 100% secure. This is an exerpt from consumeraffairs.com:

"The "customer service" representative is either misinformed or is intentionally misstating the facts in order to discourage similar complaints. We have evidence that DirecTV knows its "access cards" are being routinely hacked. In other words, the access cards that supposedly are "special" to only one individual account are actually hacked and tapped into buy unscrupulous thieves who then sell the access to other unscrupulous buyers. DirecTV is well aware of this.

What else explains an elderly African American women, while at work and no one has access to her house, is supposedly watching nude blond beach cheerleaders, six times in a row? DirecTV knows it, so they try to pressure their customers into paying for a loss they are too inept to prevent."

So, despite what DirecTV will have you think, it is entirely possible you didn't order those movies. Do some more research and you will find many people have the exact same problem.
Goddare Send email
 
Feb 23, 2012

Billing for movies not ordered

Direct TV billed us for two movies that we did not order. We cancelled Direct TV service and returned the box and access card in March 2011 after having suspended the service for six months in August 2010. Less then a month later in April 2011 Direct TV billed us for two movies we didn't order. The movies were allegedly ordered one and one half years earlier in September 20, 2009 and October 4, 2009.

Per Erving (in Denver, CO) Direct TV wasn't able to bill us earlier because we didn't have a phone line hooked up to the Direct TV box. Erving wouldn't listen to what we had to say. He kept stating the Direct TV box doesn't lie and repeatedly insinuated that we were not telling the truth.We did not order the movies, nor are the movies anything we would even be remotely interested in viewing. No one in the household ordered the movies (there are only two of us in the household).We suspect "Erving" gave us a bogus name as he wouldn't let us talk to his supervisor, nor would he give us his supervisors name, even after repeated requests.Erving said he was billing our credit card and there was nothing we could do about it. Apparently Direct TV can bill for movies not ordered and get away with it.
Jennhw Send email
 
Feb 23, 2012

Directv President & CEO contact info:

To make this story short, I was told by several sales reps for Directv that I would be able to hook up 4 tv's with one dvr and be able to watch all tvs and record two more stations or be able to record up to 6 different programs at once. This is completely not true. To fix my issue and not have the drv tv changing channels all the time and to stop having things not record because someone is watching a tv, the people on the phone kept telling me to keep the dvr on two tvs, then get each of the other two tv's their own dvr (one for each kid so there are no conflicts). Then I'm told that I have to pay $200 for that because it wasn't on the original order. But with my original order I was told I'd have all the features of having three dvrs in my home, but with only one. The highest level supervisor I could speak to on the phone refused to let me speak at all, just telling me to give them $200 or cancel my service. I canceled and also wanted the $25 I paid for installing since I did not get what I was told I would get and the man hung up on me! I didn't have directv for 24 hours even! And now I have to pay the dish network guy $65 because the directv installer cut all of the dish lines, in more than one place. And he had to go out of his way to do this because he installed the directv from a different area!
Bobby Pena Send email
 
Feb 23, 2012

Stealers

i have seven boxes with direct TV on one room i have a old style box That just have dvr only and the other box just hd only, i call direct TV to see if they could switch the boxes from two to one they wanted me to pay $99.00 for the box, t really after having seven boxes and a customer since 2004 they can just switch boxes, first the guy on the phone is a freaking dick head he saw he was talking to child he was rude until piss me off then i let him have it, these crooks wont change two boxes for one after 8 years with seven boxes, come Monday i will cancelled and join dish or Verizon, biggest poor service there is and crooks, , anybody knows CEO of direct TV e-mail please post it everyone send email to him let him know how big of crooks he got working for him so lets get e-mail flood him with all complaints thanks Robert Pena
Zomg Send email
 
Feb 23, 2012

Stealers

Back in September of 2011 I got tired of paying over $70 a month for Directv. Since the shows I like are primarily on MSNBC, and they stream the programs I like a day after broadcast. I saw no need to pay over $70 a month for what Directv was offering. So I cancelled my subscription, and learned that I was enrolled in a contract. I paid my outstanding balance, $84.76 for the service up to the day they discontinued providing the service. I returned the two receivers and remote controls, and Directv acknowledged receipt of the receivers and remotes. But $84.76 wasn't enough for Directv. No, they went ahead and charged my card for an additional $40.00!
This morning I called Directv, and requested the $40.00 back, But no, according to Directv, it is "not possible" for them to refund the $40.00 which I did not authorize them to take, they just took it from my bank account.

So the next time you wonder what these young people are protesting out on the streets at the moment, try television that costs over $70 a month for a basic, non-premium package.Try a big corporation, even though I paid my balance in full, and returned their equipment, stealing one last $40 from me. "Stealing?" Well, is there a different word for your money being taken without your permission?
Irishmantx Send email
 
Feb 23, 2012

Lawsuit against them

I support this, as a 'would be' customer, and the horrors of my friend Myron of Hamilton, TX and his experiences, I had to tell a sales
rep who were soliciting Direct TV in a blind intrusive telemarketer ad, that I don't agree to the terms of agreement, and I was told there was nothing I can do but pay their price or not get their service!! After arguing and arguing with different morons who worked for Direct TV, and me STANDING MY GROUND, they hung up on me. Hadn't heard from them again. But, I am a happy Netflix customer. For about or at $20.00 a month, for online stream and DVD, I can't complain compared to what everyone pays for in Cable, Dish Network, and Direct TV... I'd say F**k'em, go to Netflix!! If you want to watch a movie, get Netflix.. But as it stands... enough people was leaving Netflix and Netflix changed their ways... (Not that others had good luck with Netflix, but in this economy, choose what you can afford)

If enough people left Cable, Direct TV, and Dish Network, and those go to the Bank and tell them TO STOP auto payment to these
loser networks, will get noticed and the little man have to chose, pay for gas, food, and a good Atari 2100! :) Let these networks
know we aren't born yesterday, not stupid idiots (As Direct TV, and Dish Network have assumed you are a stupid fool lemming)
paying whatever the networks WANT you to pay for what kind of channels? Junk?

Simple math.. if you can't afford it, then don't get it. America has enough problems as it is. Gas prices going up, and things to make
ends meet all more harder. I can learn to live without entertainment since there isn't any thing really good on TV anyways. Smart
Phone payments take a chunk of your income. Then again, you decide. It's your money. But as for me... I can't afford luxury, and at
this time and place.. Back to the Bear Necessities. :) Food, Water, Shelter, Food, Toilet Paper, Paper Towels, Food, Clothes.. gas money, and letting go of services you don't use, don't need and drains your account! Make a Stand, Tell Direct TV, Dish Network and most Cable companies they suck and do what people did to Netflix.. cancel the account, walk away.. pay the fee, but enough people leave WILL scare the CEO's!! Think of this... Most Corporations DONT GIVE A RATT'S BUTT / @$$ about you... THEY ONLY WANT YOUR HARD EARNED MONEY!! They give you crap service, and crap channels! It's YOUR ECONOMY AMERICA!
Conrad Church Send email
 
Feb 23, 2012

stole money from our bank account

I just closed my account with Direct TV after 3 years and was told at the time of closing I owed nothing and Direct TV probably owed me by pre paying. 2 weeks after closing I get a bill for $435.00 for closing my account too early. I wrote them a note and refused to pay the bill. Yesterday, they took $435 out of my checking account from a credit check card on file that was outdated. The simple answer to your problems when real fraud like this happens is to check with your bank and let them get in touch with the credit card fraud department.
I am told my Visa fraud department I will get my money back tomorrow. Visa Fraud asked me if I wanted to pursure a fraud complaint againt Direct Tv and I agreed. Don't let these crooks steal your money. Direct TV also told me they would have a supervisor to call me back which never happened.

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