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Dish Network

United States

Consumer complaints and reviews about Dish Network

Mark Goodin Send email
 
Feb 27, 2012

Unfair "contract" terms

Here's what you can expect as a Dish Network customer. This certified letter was sent on 7/15/10:

Mr. Charles Ergen, CEO
Dish Network
9601 S. Meridian Blvd.
Englewood, CO 80112

Dear Mr. Ergen,

I am extremely upset with you and Dish Network. I sent you a certified letter on 6/18/10. A copy of the letter and proof of receipt are attached. This letter has gone unanswered.

We believe that, at minimum, your business practice of locking customers into a 24 month commitment, then increasing your prices, is unfair.

This is a win/lose arrangement for Dish Network. Dish Network wins by having captive customers who cannot get out of this unfair arrangement. Customer loses because he or she cannot get out of your unfair contract without, of course, an early termination penalty.

I feel like a victim, and I also feel stupid for agreeing to your 24 month contract. But I did not believe that Dish Network was going to make repeated price increases. And I believe the average customer feels the same -- they just aren't writing you letters.

I have to assume that since our contract with you expires in a couple of months, you simply aren't interested in our concerns. So you can rest assured that we will find another satellite provider in October.

In the meantime, here's what we're prepared to do:

1. We can serve a small claims subpeona to CSC Services of Nevada, Inc, 502 E. John Street, Carson City, NV 89706 and ask a judge to determine whether your price increases are lawful and fair. We will seek to recover the costs for the filing the suit, mailing certified letters, and all Dish Network service costs above our original agreement of $54.00 per month.

2. We can file a formal complaint with the FCC.

3. We can send a copy of this letter to the editor of our local newspaper.

4. We can email a copy of this complaint to as many attorneys as we can find...we both know that attorneys love class action suits. And I love sending emails when I feel that I've been wronged!

5. We can file a complaint with the Better Business Bureau. I see that you currently have 13, 267 complaints filed against you and that the bureau gives you a "C" rating. Maybe the majority of these complaints concern telemarketing issues, but it sure doesn't look like you can afford additional complaints.

But what we would like you to do, per our letter dated 6/18/10, is honor our original agreement and charge us $54.99 per month. In addition, we would like Dish Network to refund the overcharges that have appeared on our bills and the fees for mailing you two certified letters, the receipts for which are enclosed.

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As of the posting of this complaint, this letter has also gone unanswered.
JPTP Send email
 
Feb 27, 2012

Unfair "contract" terms

I recently obtained dish network because it sounded great. Boy was I wrong. three weeks in they won't let me cancel after telling me I had a 30 day trial period. I told them I wasn't happy with the service and wanted them to honor their trial agreement. They said there was no trial agreement, and I was locked in and cancelling would cost me over $450. I told them your crazy, but was told that I signed a contract and was essentially bound by it. Really? What contract? When the tech agent installed the system he did'nt have me sign anything, so I told them I didn't sign a contract, they told me they had a signed contract. I thought REALLY? signed by who. I told them to fax me a copy and lo and behold it was a signed contract. Not signed by me, but a signed contract. I asked them if forgery ment anything to them and they insisted it was my signature. Boneheads now they got me pissed, from here I go to file charges for forging my name on their contract. A two year old can tell the difference between their chicken scratch and my signature. Talk about a leaky company! Don't even waste your time trying to accomplish anything with these people over the phone or the internet. Not if you value your sanity, or your hair. MAD AS HELL IN MASS.

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