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Drivetime/Bridgecrest

United States

Consumer complaints and reviews about Drivetime/Bridgecrest

Mandyscott Send email
 
Oct 7, 2018

Lemon vehicle

Please listen these comments is true I’m having issues with my vehicle and I just hit 6 months.. I purchased a 2015 Ford Fusion car has been a nightmare and Bridgecrest silverrock has not been helping.. I’ve came out of pocket for all repairs so please go to a real dealership not DriveTime ! This was my mistake
dialmenow101 Send email
 
Sep 29, 2018

Get out quickly

Long story short there thieves.repoed my car took all my belongings out and still need to get back .in the end I got it back wanted me to pay 1900 to get back.i already pay close to 500$for a Toyota Camry 2012 plus total car is like 20,000 + ..smh...Soo Said screw it and went into bankruptcy which was perfect because I have other debts,red light tickets etcetc..but the point is I went into bankruptcy..paid 1200 for everything I owe and to get my car back. So got my car back basically for 1200.thru bankruptcy. not 1900.thru bridgecrest. And I pay 475 a month to cover all things before I went into bankruptcy..plus they took my plates off and didn't want to give them back.. smh at end of the day I'm good mplus if my car is screwed with I'll be back.. so just get a car from drive time and don't pay them go in to bankruptcy whenever you feel like it hide your car..first and then file for bankruptcy plus IM RIPING THE TRACKING DEVICE THEY PUT ON MY CAR.. SHOULD OF DID THAT TGE FIRST DAY I BOUGHT IT..
stefstef40 Send email
 
Sep 14, 2018

bridge crest drive time

my name stefeney black rodriguez i got a 2013 jetta from drive time april 27th of 2017 car making noise when backing up also started smoking under hood me and my kids where in the car thought we where gonna die front of car sound like its finna break when driveing it drags like it dont wanna go called bridge crest told them all the prombles about the car and contacted drive time no help all they care abut is money i have over paid for that car it is only worth now 2500 they want 11000 more for car im paying 427 for 60 months car falling the hell apart now im stuck now got to go buy another car next month damm shame they riped me off no air in car everything wrong stuff steady going out on car
Robin Barnett Send email
 
Aug 18, 2018

Drivetime dba bridgecrest financial

Repoed my car, reported to all 3 credit bureaus in 7 days of repo as charged off. But wanted me to pay 1800.00 in fees and said if i paid id have to contact auction company to see if my car was on the auction list. I had a 2009 honda accord in good condition blue book value is 6,000.00 max they want me to pay 18,000.00 to remove from my credit.THRY ARE THEIVES, LIARS AND SCAM ARTIST..AND ARE WORSE IN ARIZONA. MY NAME IS ROBIN ROMER BARNETT OF CUTLER BAY, FLA..A SUBDIVISION OF MIAMI DADE COUNTY FLORIDA.
hatedrivetime35 Send email
 
Aug 11, 2018

Unsatisfactory

Hello

My name is Tarajah Atkins and I have a 2013 Ford Fusion through you all well had. My car was repossessed this morning at 5:30 am now let me try and explain without writing a book. I lost my job in January of 2017 but still managed to keep up with my payments. I fell on hard times and my payments started to fall behind but I still was making some type of payment calling in to keep communication open. I was told that I needed to pay $341 by July 7th to avoid repo and I did just that then I was working on another payment I called in on July 28th the rep told me I had to pay $241 by August 8th in order to “qualify” for the deferred program in which I have been told numerous of times that I could not “quality” for it WHY NOT IF ITS THERE TO HELP OUT CUSTOMERS LIKE ME WHO HAS STRUGGLING WITH PAYMENTS any way she never stated that the payment was to actually stop a repossession from happening. I am at the end of my rope with this company I but a do not call on my account because people are nasty and rude when they call me and they call my phone 4-10 times a day (at the time) which is why I put the block in place. Managers supervisors all don’t see anything wrong the reps being rude and down right nasty! I had a interview today guaranteed on the spot hire and because my car was snatched I couldn’t make it.. so thank you bridgecrest bad enough my life was already ruined by having this over priced vehicle with many many recalls on it but at least I had away to get around for myself and my kids..

I reported to the BBB and my next steps are to look into legal actions because this should not be ok.. and I will not stop until a solution is made. It’s time for bridgecrest to own their mistakes and lack of information not to mention their lack in the ability to help out customers when it’s really needed.
trisha32278 Send email
 
Jul 10, 2018

Repo nightmare

We bought the car and missed the first payment due to a family emergency. We recieved no notification from them stating the loan was missed or that they were going to repo our car. I figured i would just make a double payment when the next payment rolls around..which was in 2 weeks bc we paid bi-weekly. On the next payment date I made 2 payments, but right after I made my payment my son calls frantically tellimg me our car is missing. I thought it was stolen! No way would they repo the car we weren't even 2 weeks late! Sure enough the car had been repoed..so the next day we call Bridgecrest and they can't help us, all they can do is give us a number to call for the repo people. We have been calling the same number for over 2 weeks and no one will call us back. We asked bridgecrest if we could just make our late payment to get back on track and they say no thats not possible. Meanwhile my husband checks with the lot we got our car and , and guess what...our car is back on the lot, but they have no idea where our stuff is!! The car was cleaned out when they got it! We can not get any answers from anyone about our personal belongings. Its nice to know we arent the only ones. I have never heard of a loan company that wantes to sell cars so quick to want to put them back on the lot. Plus we paid 500 down and that is all lost not. They are a rip off and I will warn everyone I know just what a joke this place is!
mlsdwight Send email
 
Jun 11, 2018

terrible company

Drivetime aka Bridgecrest fees are outrageous. Im writing this complaint to warn others not to buy a vehicle from this company. My father in law had his 2007 Chevy Malibu paying 460 a month, paying them on time and right after before he passed a way from cancer they gave us a wrong pay off quotation. he wanted to pay them off but representative said he needs to pay 500 plus in order to pay off the vehicle which made us so upset because we were told that its less than 300 for pay off amount. he was retired and needs to pay other bills so he decided not to pay whole but just half of it. and right after 2 weeks he was gone. so me and my husband paid it off the balance after a week it just suddenly wont start from the store. auto shop said the motor needs to be replaced for 4000 dollars. which we decided not too. sold the vehicle for 300. now our Chevrolet impala 2011 which we bought from them a year and a half after getting the Malibu, paying 420 a month did not work too. the transmission needs to be replaced and when i called them to ask about warranty Bridgecrest says they cant do anything since the mileage is over their warranty limit.transmission replacement from auto shop is about 3000 so we decided to let it go which makes us so upset that they wont do any consideration. we had it voluntary repossessed and their letter says they sold it for 82 dollars but aside from 9092 dollars which we still owe, they added 418 fee for repossessing the vehicle..aside from that through the years of of owning their car we had it to the shop many times....they are truly terrible and wont do nothing to help you out. i dont believe they sold it. i believe they will fix it again and resell the car to make money out from it.
mlsdwight Send email
 
Jun 11, 2018

they are terrible.

Drivetime aka Bridgecrest fees are outrageous. Im writing this complaint to warn others not to buy a vehicle from this company. My father in law had his 2007 Chevy Malibu paying 460 a month, paying them on time and right after before he passed a way from cancer they gave us a wrong pay off quotation. he wanted to pay them off but representative said he needs to pay 500 plus in order to pay off the vehicle which made us so upset because we were told that its less than 300 for pay off amount. he was retired and needs to pay other bills so he decided not to pay whole but just half of it. and right after 2 weeks he was gone. so me and my husband paid it off the balance after a week it just suddenly wont start from the store. auto shop said the motor needs to be replaced for 4000 dollars. which we decided not too. sold the vehicle for 300. now our Chevrolet impala 2011 which we bought from them a year and a half after getting the Malibu, paying 420 a month did not work too. the transmission needs to be replaced and when i called them to ask about warranty Bridgecrest says they cant do anything since the mileage is over their warranty limit.transmission replacement from auto shop is about 3000 so we decided to let it go which makes us so upset that they wont do any consideration. we had it voluntary repossessed and their letter says they sold it for 82 dollars but aside from 9092 dollars which we still owe, they added 418 fee for repossessing the vehicle..aside from that through the years of of owning their car we had it to the shop many times....they are truly terrible and wont do nothing to help you out. i dont believe they sold it. i believe they will fix it again and resell the car to make money out from it.
pi$$edconsumer Send email
 
Jun 11, 2018

DriveTime/Bridgecrest

Cannot begin to explain how horrible this company is. From the first month that I got my vehicle (over 2 years ago) I've had serious problems. From account issues, to random repossessions, to mechanical issues and a false warranty; I've had it all with Bridgecrest, formerly known as DriveTime. I do NOT recommend purchasing a vehicle from this company. The vehicles are garbage, the account issues are never ending, the interest rate is ridiculously high, and now I'm going through another random repossession issue with them. My account also mysteriously vanished some months back, and now my debt and any payments that they overcharged my account for are gone. Too many issues to list in detail!!! STAY AWAY FROM THIS COMPANY!!!!!
brianaragland Send email
 
Jun 8, 2018

Repossession

I had a 2013 town and country I made the first payment and my payments are do on the 4th of the how ever got a new much better paying job made a payment arrangement and they came out the same day within a few hours time and repo the van. I had bought a 2001 dodge durango and work for drivetime love the company, this however was before bridgecrest wow this has been my worst car buying experience ever and I truly think there should be a class action lawsuit against this company.
rhondas129 Send email
 
May 29, 2018

bridgecrest is bad business

I am just going to agree with all those who talk about predatory lending. The interest is so high you have no options for refi. They know your credit ia bad and will basically eat you alive in fees. they need to be taken out of business. pressleyrhonda0514@gmail.com
Dkaufman1 Send email
 
Apr 29, 2018

Bridgecrest

I have dealt with this company for two years now. At first I had issues with my payments being due before my pay date. After weeks of calling that has been cleared up. My complaint is that I pay $418 per month for a 2009 Honda Fit and only half goes toward the principal while the other half is interest. I have pretty good credit now that I have been working with a credit repair company and want to get from under this company but the negative equity prevents me from trading it in for a new car because the amount owed is too high. You can't pay the loan off early because they don't reduce the interest owed like other company's. This company scams people who have gone through life's problems that cause credit report issues. It is not fair that they make money the way they do off of circumstantial situations in people's lives. They need to be taken out of business. If enough people complain maybe that will happen. If you need a car RUN from this company. It will only he heartaches, headaches, and disappointments.

If a class action suit is started, I want in. You can contact me at ddtcenterprises@gmail.com.
Ford fusion Send email
 
Jan 16, 2018

I was trying to retrieve my property from a repo

I was trying to contact the company who repo for bridge crest no one know where the company is or who my have it my purse and grocery was in the car
Karenkb84 Send email
 
Dec 27, 2017

Vehicle broke down

I got a vehicle from drive time in May 2016, it is now december 2017 and the vehicle hasn't run since this past march. The people I've had look at it all say I bought the car like this (even though they gave me a report saying it was thoroughly inspected an running properly). I was told drive time doesn't take trade ins, even on their own vehicles, so I would like to know what will happen and how do I go about on a voluntary repo?
rowhard47 Send email
 
Dec 21, 2017

Illegal Repo

I just purchased my car and I had 60 day temporary tags and a valid car insurance. Drive won't allow you to drive the vehicle off the lot without valid insurance. Since I lived in a neighboring state, I to change my insurance to reflect my state. According to state law, I had the period of the temporary tags to make the change. Drive time, extended my tags an additional 30 day temporary tags, which the law allows to change my insurance. Five days after my extension, they repossessed my vehicle because I didn't move fast enough for them to get my change of insurance regardless of the state law. They believe they can repo for anything. I had to pay to get my vehicle back and I plan to recover the lost. Shame on Drive Time Bridge Crest, they need to keep their buisness in their home state. They exploit the misfornate and prey on the economic status of the people that patronize their establishment. Even though you might be economically disadvantage doesn't mean you are intellectually ingnorant or stupid. Legal rights will prevail. Go to your states attorney general's office and make a complaint. The more complaints issued and go beyond Bridge Crest customer service will eventually expose them for what they really are. God bless to everyone who has suffered under this predictor.
donnasue52 Send email
 
Oct 21, 2017

Illegal Repo

I was in a payment arrangement with Bridgecrest, and my payment was due on October 1. I went to Walmart and made that payment on 9/29, TWO days early. The "payment reminder" came on in the car on October 3, so I called them, and they told me that the payment has not posted yet. Okay, so let's give it another couple of days and I'll call to make sure it posted. Didn't hear another thing, no payment reminder, no phone calls, no nothing......so of course, like anyone else, I assumed it posted. No problem. I had another payment due on October 13, and since I ALWAYS pay it a few days late, I went outside to go up to Walmart to pay it on October 17--and guess what? The car was GONE. I called them and they told me they repo'd my car because that October 1 payment STILL hadn't posted. WHAT??? So I got my receipt out and gave them the confirmation number. They did their little "research" thing on the phone and what do you know--they FOUND that payment. it was entered into the system wrong by the cashier at Walmart (not MY fault, obviously), and it had been sitting there THAT WHOLE TIME "in limbo." So....even though I paid that payment, they still will not give my car OR that payment back. They told me "well, if you would have made that October 1 payment, it wouldn't have been repo'd." I said "I DID MAKE IT." Them: "Well, we didn't know that at the time." YOU DO NOW!!! There were so many things in the car that I was not given an opportunity to retrieve, such as my glasses, my son's college textbooks, gym bags full of things, etc. Now they are just HANGING ON to the issue of me not calling back to see if it posted.....which of course, I am not legally bound to do. That's THEIR job. If you didn't get my money, ####CALL ME.

So I now have a lawyer involved and if they don't want to refund the money or give me my car back (I WILL NOT pay a "repo" fee), then they'll probably wish they had. I'm not going to just drop it. Everyone involved (including Bridgecrest) KNOWS this was an illegal repo.
Kcwd1 Send email
 
Oct 16, 2017

Debt "missing" after default

Purchased the car September 27, 2016. Made regular payments for 6 months, and also experienced multiple payments taken out then "reversed". There was a family issue and we moved from North Carolina back to West Virginia, registered the vehicle here and made a $1200 payment, I lost my job 2 weeks later, the same day a payment was due. We made the payment knowing we wouldn't be able to make the next one in 2 weeks, we explained that to them. They agreed to a payment arrangement. We made that arrangement on time. Now, here's the tricky part. After we paid the arrangement the money was gone and we were unable to pay for 3 payment dates, all the while maintaining contact with Bridgecrest. I checked my credit report on a whim one day only to find that my "auto loan" section was completely GONE! No collections agency appears to be in control of the debt, I never received a phone call, 10 day notice, or accelerate notice, nothing. The debt/loan, 8 months later, is still not listed on my credit report. I have no idea who to call, email, fax or anything. My account with drive time.com has been deleted and they act like they have NO IDEA what I'm talking about when I ask about the disappearing debt.
Kcwd1 Send email
 
Oct 16, 2017

Debt sold after default

Purchased the car September 27, 2016. Made regular payments for 6 months. There was a family issue and we moved from North Carolina back to West Virginia, registered the vehicle here and made a $1200 payment, I lost my job 2 weeks later, the same day a payment was due. We made the payment knowing we wouldn't be able to make the next one in 2 weeks, we explained that to them. They agreed to a payment arrangement. We made that arrangement on time. Now, here's the tricky part. After we paid the arrangement the money was gone and we were unable to pay for 3 payment dates, all the while maintaining contact with Bridgecrest. I checked my credit report on a whim one day only to find that my "auto loan" section was completely GONE! No collections agency appears to be in control of the debt, I never received a phone call, 10 day notice, or accelerate notice, nothing. The debt/loan, 8 months later, is still not listed on my credit report. I have no idea who to call, email, fax or anything. My account with drive time.com has been deleted and they act like they have NO IDEA what I'm talking about when I ask about the disappearing debt.
Maffrunti2017 Send email
 
Jul 10, 2017

Family emergancy

I have a brother in ICU in Tennessee and I owe drive time over 1000 on my payments which we are on a one fix income family they told me I have to pay everything up before Aug 1st or I will have to owe the full balance is that correct? I need answers on what I should do or tell me how much time I have before they start to come and get my car
Mr.saunders126 Send email
 
Jun 21, 2017

Late payment

My name is Craig Saunders, for the last 2 years, I've been fighting with bridgecrest about the payment arangement. I never had this issue untill drivetime change over to them.So i find myself falling back again because my pay period doesnt match there's. The first time this happen i caught myself up to current standing and had multiple conversations with them about getting our pay period on the same day. But yet everytime we talk about it a supervisor was supposed to contact me back. Called back same thing. So i stop calling. But they never fail to call when my payment was late but my days of getting paid is a week after the payment due. So i ended up stop answering the calls. Now to the present day same issue but now I was told I miss two payments back in may of last year. I'm currently trying to get bank statements on that cause i know i paid. Even when I look on the drivetime website where it shows the payment history i see one payment reversal but also see it going thru the next day. So Im trying to get a statement for that from my old bank about that. It's become more of an issue to me because I've been trying to get this issue fix, instead i feel they never help me fix it cause they can charge late fees and make more money out of me..Now my credit score is being hit..
deleasa_curtis@yahoo.com Send email
 
Jan 17, 2017

Atuo Pay Scam

After reading your story it gives me some sort of relief. I too had the same experience with withdrawn funds and then placing them back. I was confident that it was either an error on their behalf or my banks only to find out that although it is not listed anywhere on the payment options, it may take up to 2-4 business days for funds to be actually withdrawn from your account. Most companies that allow auto pay or online pay will place a hold on the balance owed until the funds are actually taken by doing so your available balance will be different from your total balance. Well bridge quest is not one of those companies and their policy lead me to unknowingly be a complete payment behind on my car. The customer service is poor and borderline harassment. I thought they where the best rout to go when getting my car but now I surely regret it.
AntonioOSuarez Send email
 
Sep 18, 2016

Repossessed Vehicle Nightmare

We live in North Carolina but through a series of events on June 24th, 2016 we bought a 2013 Dodge Journey from Drivetime in Dayton, Ohio. We thought we were lucky, considering the situation that led us there, but it turned out to be the worst thing we could've done. We began making bi-weekly payments a month later starting on July 22nd, and using Bridgecrest's online payment service it went through fine. The next payment was due August 5th, which I paid again online. Due to me being off work the week before I wasn't able to make the next payment due on August 19th, but since I was back to work I figured I'd just pay it on the 26th, being a week late. Also I work for a company that travels and works nights, and I noticed a number calling me during the day when I was asleep and assumed it was probably Drivetime calling about the late payment on the 19th, but it was always too late to call back by the time I got up at night and it slipped my mind when I would be getting ready for bed in the morning. Then on the morning of August 26th, I get a worried phone call from my fiancée back in North Carolina telling me the car is gone, and I immediately thought they must've repossessed it for being a week behind. So I contacted Bridgecrest to see about resolving the matter, and the first associate I talked to explained that he car was repossessed for being 21 days past due, which surprised me. She said the payment on August 5th was returned as non sufficient and that they've been trying to call me. When I asked what I had to do to get the car back, she told me that I wouldn't be able to get it back because they changed their policy at the beginning of the month and they don't reinstate loans anymore. I then asked to talk to a supervisor, and his story was different. He said I wouldn't be able to get the car back because since it was so far behind so early into the contract they decided to part ways with me and repossess the vehicle.

I was a bit angry at this point so I hung up and looked at the payment history on their online payment service, and it showed where I made payment on August 5th, but it showed it was returned 5 days later on August 10th as non sufficient. So I looked into my online banking history, which I rarely look at or else I would've seen money being returned to me, and there was no transaction for my $217 payment in my history, but there was one for a fee of $35 from my bank for the NSF to Bridgecrest on August 9th, so something had happened. I asked my fiancé to contact the bank and see if they could look into it because I remembered that it was the first thing I paid that day and it should've been calculated into my balance first, so maybe the bank was at fault and there might be a way to get the car back. When she talked to the bank however, in their systems they saw where Bridgecrest removed the money on August 8th when there was more than enough in the bank account, then put the payment back into my account, and then tried to take it out again the next day but there wasn't enough that second time they tried, and I never even noticed the payment had been returned. But why take it out and then give it back? This was where I started putting the pieces together and saw what was going on.

After a few days of searching online and looking over our contract and trying to find a law or anything that would let us pay what was owed and reinstate the loan, I gave up trying and called them to ask about getting our belongings out of the vehicle. This would be the 2nd half of our nightmare. Because the vehicle was only in my name, and I was out of state working, in order for my fiancée to get the stuff from out of the car I would have to sign a 3rd party release form, get it notarized, fax it back to them, and wait for them to confirm that the lot where the car was held had received everything. At first they told me that the 3rd party release was just a letter I could type up with the vehicle info and who will be going in place of me to retrieve the items from the car, then I just had to sign it and get it notarized. Since I wasn't in a familiar place, it took me a day to find a notary. Luckily the day I found a notary I received a call from Drivetime apologizing about the confusion but there was actually a form I needed to print out, fill out, and get notarized also. So after wasting a few days doing that I finally faxed the paperwork in on Sept 2nd, and waited 30 minutes to call them and verify they received everything like they instructed me, but when I called they had closed already for Labor Day weekend. I was finally able to get an answer on Tuesday the 6th, and they told me they received the paperwork but they had to send it to the repo lot in NC where my car was and they would let me know when they heard back from them. By Wednesday I still hadn't heard anything, so I called again, got confirmation that they had sent it and the other place had received it, and gave us a number to call to schedule a time for my fiancé to retrieve her stuff from the car. When we called, we were told the lady we needed to talk to was only there on Tuesdays and Thursday's, and they require a 24 hour notice before you come.

Long story short, we finally got everything from the vehicle on September 13th, well everything that they pulled out of the vehicle before Bridgecrest came and got it. They told my fiancé that they came to get the car only a few days after it was repossessed, and they've never seen anyone pick up a repo'd vehicle so quick like they did. When my fiancé was getting her stuff, she noticed her laptop bag and charger she had left in the repo'd car were there but the laptop itself was missing, along with our daughters car seat and several other smaller items. If they were in a hurry to clean out the car for Bridgecrest's pickup guy, the laptop could've slid out of the case easily, or one of the repo lot workers took it. The lady at the repo lot even thought she remembered seeing it when they were taking everything out.

It's just been one thing after another and I'm still working on the road for about another month, stuck out here while Bridgecrest continues to screw me and my family over. From what the repo lot people were saying, Bridgecrest got the car only a few days after it was repossessed, which would be between August 29th - September 2nd....it's now September 17th, and still no communication from them regarding whether they sold the car at auction or what they did or will do with it, and I probablly wont hear a thingI feel like they put that payment back in my account intentionally without me noticing just so I would default on a payment, allowing them to repo the vehicle, sell it elsewhere for it's Kelley Blue Book value of around $8,000, and leave me with a debt of $11,000 or more when I could've just paid the past due balance the same day they repo'd the vehicle and avoided all of this. The repossession has even already hit my credit report, it's like the company is only out to do all they can to screw everyone they deal with, and it won't end with us...

Well that's my story, and I'd like to be added to your list. Contact me at AntonioOSuarez@gmail.com

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