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Flexi Club

South Africa

Consumer complaints and reviews about Flexi Club

Sadheshni Send email
 
Oct 20, 2014

Flexi Club a rip off

I transferred Flexi Club from my uncle & have been regretting ever since. The fees are crazy & increase annually. There is no way to get rid of the timeshare. I am in arrears of part 2013 fees & now am expected to pay R12 000 for the year 2014.
I have not been able to get bookings to places I would like to go to as it is always the wrong time to call or they are fully booked. I cannot afford this ridiculous fee just for timeshare that I never get to use anyway.

Please help me. My email address is sadheshni@gmail.com.

If anyone has a solution to my problem, I would really appreciate the help.
Boikanyo Send email
 
Sep 15, 2014

CANCELLATION OF MEMBERSHIP

Hi there my name is Boikanyo Jantjie i joined flexie club from 2012 they told me lies when they were selling themselves to me.they even told me and my wife that we can cancell anytime but only to find out that is not that way.I ve been trying to cancell my contract with them but they refuse.They are debiting R2400 on our Bank acc last week they called to tell me that i must set another debit order for the amount of 900 of which will be for the Bond.is the anyone who can help out there please this people are ripping us off .

My email : boikanyo5@live.com
Viena Ramdharee Send email
 
Sep 15, 2014

Flexiclub Scam

Flexi Club Cancellation!

I am exactly in the same situation as all of the others. I am desperate to cancel, even if I lose all that I've invested. All of the above complaints are applicable to me as well....... Would desperately love to cancel.
kgomotso Send email
 
Sep 11, 2014

i was missled and i want to cancell

I'm kgomotso Radebe and I have deposited R17 100.00 to flexible club and bought 1500 points.that was on the 28/08/2008.The agent who recruited me did told me that my points would be converted into shares which would be listed to JSE IN 2009 I started receiving letters demanding payments of R2300.00 that was when I smelled the rat. I wrote a cancellation letter even now to date I only receive threatening letters for me to make payments amounting to more than R5000.00.I always asked them for what? Cause I never used any of their services instead they're having my R17 100.00
Plz reply
Kgomotsogadebe07@gmail.com
powerbox43 Send email
 
Sep 11, 2014

Cancellation

Flexi Club Cancellation! All of the above complaints are applicable with the same old story. Just want to get rid of a nightmare situation!!
Liako Send email
 
Aug 28, 2014

Cancellation of membership

My husband and i have been trying to cancel our membership since 2010 but we have not received any help at all. this is one of the most expensive holiday clubs i know, that is why they will not let us get out of this thing. I agree with one member who is simply saying they have had enough and they can be taken to court for all they care. I've simply had enough
claycock Send email
 
May 21, 2014

trying to cancell membership of flexiclub

I traded in my timeshare that I had bought over the years at considerable cost a number of years back for flexiclub points, the annual levy kept getting higher & higher and we were very dissappointed with the service regarding availability of accommodation we kept requesting details of how we could escape from this money wasting trap but they would not accept our requests to resign our membership we tried to sell the points through the contacts we were given and kept paying the levy year after year. Selling them is not possible nobody wants them they are a liability. They ignore your requests to resign and keep telling you you must pay another year and another and so on. I told them I had lost my job and could not afford this expensive luxury, they are not interested.
rafcat Send email
 
Apr 8, 2014

Flexi Holiday Club Cancellation ignored

I have an even more similar situation. I was told that if i sent a fax confirming cancellation within 5 days, the contract would be cancelled. Of course they didn't cancel it, and after nearly two years started calling me for money. They then wanted me to show them the fax i sent. Who would keep it for that long. Anyway, it's 2014 now, and i received a summons. What more, my wife from whom i was divorced at the time, is also being summonsed, she didn't even sign the contract, she wasn't even in the company. I feel it's corruption, and it's being done "legally"
I feel we as South Africans need to stand up against this sort of exploitation. The consumer complaints board also seems to be doing nothing about it. So maybe it's time for the little guy to stand up and do something about this. Times are tough, but South Africans are too complacent, we accept things way too easily.
chrisvst Send email
 
Jan 23, 2014

Flexi club debakel

After I paid my original amount in full many years ago and all my levies many years after that, I decided to call it a day with these fraudsters. According to their rules I paid my levies in full three years ago before i notified them that I plan to cancel my contract, 100% according to their rules.
Up to date they have harassed me and my family worse than a terrorist organisation. I will not pay any more levies an they can take me to court if they want to.
chrisv@evrazvametco.co.za
thokozile.mlambo Send email
 
Mar 26, 2013

flexi club

I joined flexi club in 2010 August after being told that we buying shares , after about six months I had financial probblems so ask them to cancel the contract they refused. They treatned to come and collect my belonging and now my name is in ITC I can't open a new acount
Siouxzee Send email
 
Sep 2, 2012

Flexiclub Annual Increase

Hi There
I would like to know if anyone has ever managed to sell there flexiclub points?
This year their annual increase is 17%!! It is absolutely ridiculous.
Just a warning to would be investors steer clear unfortunately I also got trapped years ago and tried to get out when I realised all the lies I was told. Went to the timeshare regulators etc and basically was told I was lying. Have been stuck paying ever since.
It is a positive that flexiclub have linked up with various other timeshares like RCI now so there are far more resorts available. As we are living overseas now we are hoping we can actually use it.
Still I think an increase of that size is completely unacceptable and I want to get out it that is what we are going to be looking at every year.
User897457 Send email
 
Mar 25, 2012

No way out!!

Have tried to cancel my membership twice with no success. Last time was Aug 2011. Declined and told to pay R5688.16 for 2012 levy and resubmitt application between Jan and 1 May 2012 for it to be reviwed. No job, poor health no go. This is not acceptable.
User923481 Send email
 
Mar 25, 2012

No way out!!

Hi Everyone who is interested!

I am in that boat of being abused by Flexi club myself. i have howver spoken to a lawer friend who trapped herself into timeshare about two years ago, after paying up her debt of the points, she was still obligated to pay the annual resort refurbishment charges which continuouly rise. My cousin just stopped paying the annual fees and they have - as they threatened - listed her on ITC, with description as "Slow payer". She didn't mind this "label" because when she purchased a vehicle and took out a personal loan at a bank one year later, they approved her credit. Even though she was listed, they said everyone knows of this timeshare scam so it doesn't count against you getting credit. So i am doing just that! i am not going to pay my 2012 fees and every other year after that! TO HELL WITH FLEXI CLUB!! And i think we should all use this approach and they WILL LOSE MILLIONS AND GO BANKRUPT!!
Mrs Oberholzer Send email
 
Feb 23, 2012

Cancellation

Mr & Mrs Oberholzer SA Vanderbijlpark
Unfortunately me and my Husband got court in this Spider web as well
They are so bleddy smooth to sell promises promises and what ever
But they can debit when and what they want off your acc and if you phone and ask to cancel they have the cheek to ask if I did reed my contract what he hell if they red it defiantly not after about 8-10 mishaps from their side still you cannot get rid off this junk I which I never bought this and will make sure no one I know do this we joint only in April 2011 and if I red all this before I would have newer got in such a mess. Some one must stop these people I even never have used anything yet but still NO WE ARE STUCk. I meen really there must be something that can be done for this to becanceld what about the new consumer law .I tried to cansel this after 3 monts as my saly was decreased and dit not get increase so i could not affort this i have 3 little kids and now i always have to say sorry no money but why will they care.
Petra Zulch Send email
 
Feb 23, 2012

victim of misleading information

I'm one of those people who has become a victim of such misleading information

First of all I want to voice my disgust with Flexi Club consultants who go out and do presentations to potential customers on false premises. I'm one of those people who has become a victim of such misleading information. In December 2010, I was called by a consultant of Flexi Club. She used the Port Owen premises and gave me a business card from another consultant - Winnie Nel. But the lady who presented the special to us gave her email address: iqrah.solomons@yahoo.com Needless to say that I don't get any response on this email address.

She scheduled a meeting with myself and my husband on a Sunday during our holiday at Port Owen. She told us that flexi club is running a special package for valuable customers (as we already belong to Flexi Club and already own points) So therefore we qualify for this perceived special, we were required to pay what was said to be a once of fee of R 3863 and a service fee of R1660 (annually) less R600 discount for members who pay via debit order. So we signed a debit order form for this annual fees of R1060. She told us that the other figures reflected on the contract were not part of the special, therefore they will not have any bearing on the deal, but the form they use was just a standard form.

In March I got a call from one of the consultants asking for a payment of R171.00 that was still due, I then question the amounts that she was referring to. She told me that this was a short payment of what we paid that day. I have asked her to send me a statement and bank details so that I can sort this out.

The next month they called me again about a monthly payment of R2890 that did not go through per debit order. I told her that I don't know about any further costs and I surely don't know about this R2890.00. She told me that this is a monthly payment for 11 months as per the contract we signed. I told her that we did not sign for any additional costs, as we were told by Iqrah Solomons we only had to pay a once of payment of R3863 and for the next year Flexi club will use our points as the need points for other members. By doing this our account will be credited. Also with this special we will receive 4 free weekend away holidays as she has to give them away. This we haven't received either !

When I checked my bank statements I saw that there have been two deductions from Flexi Club in April'11. One of R3263 and another R2890.00. In May one of the ladies phoned me again and I told her that I am still waiting for a copy of that contract and the signed debit order where we agreed to pay R2890.00 for 11 months, because I know we haven't signed for any of these amounts. I informed her of my intention to cancel and she told me it cant be done. They will summons me and I have to go to court to state my case.

For May I have stopped the debit order and emailed Iqrah Solomons to contact me and explain to me why she sold us a special with a once off fee, if this was actually false information and illegal. But I have not received any reply from her, so I believe the email address she gave me was also false. All I have is a business card of Winnie Nel from Port Owen, where the deal was done.

I want to know why Flexi Club send consultants to use false premises and give false information to people and when we query this, no one is able to assist and sort this out.

I request that this false contract must be cancelled and the two debit orders in April taken out of my account must be refunded. And I still request a copy of the signed contracts and debit orders where it states that we will have to pay another R31 790, after we were told we only have to pay a once off fee of R3863.oo. I will take this to court if I needed be.

Winnie Nel, sorry to involve you in this, but your office and business card was used for this illegal sale.

Kind regards

Petra Zulch
Estelleben Send email
 
Feb 23, 2012

victim of misleading information

Mine is only R11400 worth but we have to pay R4000 a year levy we have this crap for 12 years paid in thousands and never was able to have a holiday at the time when we needed to only to be told we have to invest in more points we pay more levy than what people pay for a house, we tried ITRA they want us to pay more money just to sell and get rid of it and we are pensioners.Flexi deducted every month from my account now that they need my permission to continue they are taking me to court for 2011 balance of R2, 2 22 to court the letter i got from the lawyer is this they were instructed me to pay the balance and was instructed to cancel the club, I dont mind the canceling but i am not paying a cent more .we are in court in this month of November.I have had so much stress my health deteriorated, i have hypertention because of Flexi club.Leisure club has many names, my friend bought into holland moorehouse for more than R30, 000 stress has killed both my friends now there children has this legacy they never went on any of these holidays.Flexi took over holland moorehouse and the story goes on.thank you estelle and ben +27761748146
Katjiestewels Send email
 
Feb 23, 2012

USER CHARGE

I CONTACTED FLEXI CLUB'S OFFICES TO ENQUIRY WHY MY STATEMENT REFLECTS A SUBDSTANTIAL SMALLER AMOUNT UNDER USER CHARGES THAN WHAT WAS PAID OVER TO THEM. THE ANSWER WAS THAT MY MONEY HAD EXPIRED. KINLDY EXPLAIN TO ME HOW MONEY PAID OVER TO FLEXI CLUB AS PROVISIONAL USER CHARGES EXPIRES AND WHAT HAPPENS TO ALL THIS EXPIRED MONEY AS I AM SURE THAT I'M NOT THE ONLY MEMBER WITH EXPIRED MONIES???<br />
LAURETTE
Estelleben Send email
 
Feb 23, 2012

USER CHARGE

user cost and furnishings we have to pay as if it is our property like hell, i cant put my finger on the property, i just have to give so the rich can enjoy,
Estelleben Send email
 
Feb 23, 2012

USER CHARGE

i will give this points to anyone who will have it for free this is a curse from hell.why cant we leave a club, clubs can be cancelled, cant it.
Rory Halse Send email
 
Feb 23, 2012

USER CHARGE

Bunch of conmen...Especially Mr Lamont
Y&cs Weber Send email
 
Feb 23, 2012

Cancellation

We have been trying to cancel our membership with Flexi Club since October 2009. We have not used this product since 2007 and had to pay the annual membership fees every year, which is close to R5, 000. We were told by the consultant who sold this to us that after the loan is pay off for the timeshare it is ours and we can sell or transfer it to someone els or do anything we want with it thereafter. Then we started making some sums, we had to pay R5, 000 for annual membership fees and you still have to pay a fee when you booked a holiday. The points you get have stayed the same since we bought the timeshare but the annual fees goes up every year as well as the points for the places. We have asked them to cancel the timeshare and that we do not want it anymore, they then send out a consultant to come and see us to show us how to use our points "proberly" or we can pay additional points or we can upgrade. We said that we are not interested in this anymore and do not want it. The consultant then told us he will forward the paperwork to sell the timeshare. We never received anything from him, we kept on phoning him and he told us that he will forward the paperwork. Then we received an account for the membership fees for 2010-2011, we told them that we are selling it and do not want the timeshare. Finally we were handed over to Transunion for non-payment and told them the whole story, just to find out from them that Flexi Club has a No Cancellation Clause in their contracts, but if we pay the outstanding amount we can then cancel with them. We have never received a contract from them, and have asked for a copy of the contract we signed and we are still waiting.
J S & T Strydom Send email
 
Feb 23, 2012

Cancellation

We are also trying to get out of this situation, we even upgrade at +- R8000 at one stage but service was still poor they say our points is worth well over R100, 000 but the levi is to high at nearly R10, 000 yearly we cannot get by anymore even giving it back as is, is not acceptable for 2+ years we try negotiations with out success, we stopped the debit order and wait for them to take us to court, is their anyone else already in court cases involved we will keep u posted. stephantina@webmail.co.za
Stephan & Tina Strydom

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