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Frontier Communications

United States,
Idaho

Consumer complaints and reviews about Frontier Communications

sdp5115 Send email
 
Sep 10, 2014

Frontier Communications

IS THERE ANYONE HERE WHO HAS FOUND A SOLUTION??

At least I am not alone! I have been trying to get the $200 early termination fee taken off of my final bill. I have been with Frontier for almost 14 years until I moved and it was no longer available to me. I loved that today--- my fourth time consuming attempt to settle this matter-- the rep suggested that I simply restart and finish out the contract. Great idea --- because I no longer live there and it is unavailable here. S-C-A-M in the fine print. Of course if you care about your credit and reputation you will pay it. Bullies! Shame!
Humerbird13 Send email
 
Sep 2, 2014

Auto Renewal

Same as those above - not aware of the auto renewal especially when I've been adamant about not being in a contract. Now they want to charge me $200 to cancel because they've been giving me this great discount (10%) because I'm on auto renewal. What a crock of baloney. Supposedly sending it to their Legal office (which does not have a phone). Will be interesting to see if anything happens.

After speaking to them I tried to make an outgoing call and they didn't hang-up on their end so I can't use the phone!
barrett1313 Send email
 
Apr 21, 2014

Frontier business phone

We have been with Frontier for almost 4 years. I signed a two year contract, and the contract states that at the
end of the contract it will not be renewed automatically. Therefore, I recently cancelled my service because it was
$150 per month higher than Comcast. One month after cancellation, I received a bill for early termination of the contract
for $1900.00. I called Frontier regarding the bill, and they told me that they renewed the contract when they called one
year ago to tell me that they lowered my long distance fees. In that conversation , they never mentioned that they would
renew my contract . They will not allow me to listen to the taped conversation from over one and a half years ago. They
upsetting thing is, when I called to cancel, no one mentioned a contract or a fee. They were very rude today on the phone.
They will not adjust the bill, she just told me to pretty much shut up and pay.
Tami Bloom Send email
 
Feb 23, 2012

Billing

Dear Sirs, I have had to contact Frontier every month that I get a billing because I believe that I'm not being charged the correct amount!!! I have High Speed Internet AND home phone with unlimited long distance...my total bill for the two items should not be over $55 AND my bill amount is always way more than that AND then I got BUNDLED and thats when my bill amount went up!!! I'm charged $21.99 for High Speed AND then its always $Sixty some for my landline...I thought that TO BUNDLE would be cheaper??? I have been so frustrated over this FOR MONTHS and STRESSED ! It seemed that for every month I called about billing, of course, I get a different Agent AND told something different from each one AND GOT NOTHING SETTLED!!! I paid whatever amounts in order to keep my phone, but feel that I over-paid...I do believe that today is my final day on the BUNDLE CONTRACT ( YIPPEE! ) I would like to drop the long distace AND just keep basic phone with NO EXTRAS!!! I just want a Residence line!!! Thank-You, Tami Bloom
Unhappy With Frontier Customer Service Send email
 
Feb 23, 2012

Billing

We have been with Frontier for 20 years. No other service in our area or would have left long ago. The last two years have been awful. Frontier will sign you up as an "automatic renewal" even when you had no knowledge of this. Our contract was due to expire in March 2012. I noticed our contract date switched to March 2014. When I called Frontier to question this, I was told I agreed to this term. As I explained, I did no such thing. I had made it well known I was waiting for March so I could end my contract with them and would never agree to another 2 years when so close to my termination. I finally was transferred to a Manager who stated, " We show no record of this approval" and it would be removed. OK, so I thought. I noticed this same 2014 date on my next bill, called again. Was told that I was indeed in a contract and if I wished to cancel in March, I would have to pay a early termination fee! Again I spoke to a manger. Supposedly removed, Yeah Right! Every bill contained the 2014 agreement and I was told they could not remove this. Just ignore because their records showed I would be terminating in March 2012. I received an email stating that Frontier Email was changing to a Yahoo account. Heed my warning! If you plan to cancel Frontier, do not sign up for the new email at Yahoo. I spoke to a rep online (and yes, I kept a copy of this transcript) and was told that if I signed up for the new email, I would be locking in for another 2 years! I made it well documented that I would not sign up for the new service. So, they messed with my email so it is difficult to get into things to try and make me sign the new agreement. I just opened a new Yahoo account on my own and will not mess with Frontier. My next bill did indeed take off the 2014 date but the idiots tried to pull a fast one and put my DSL contract to a new date and I would again face early termination fees. I pretty much had enough by then. Spoke to another representative. This rep was rude and argued with me that I had agreed to this. He cut me off and put me on hold for over 15 minutes to speak to yet again another manager who said they would remove this after I threatened to contact the MN Attorney General Office, the FCC and BBB. I have been fighting for over a year with Frontier. It all started when my so called Bundle Package kept going up till we were at over $170.00 a month. I was promised if we stayed with Frontier one more year, my package would be $130.00 a month plus taxes. That lasted around 2 or 3 months and then back to over $170.00 again. No matter who you speak to, it is promised will be fixed. You are given a number to call if any problems arise and either the person you spoke to is no longer there, no record of any such agreement, so you are basically called a liar or there is no record of any conversation. Funny, we are told we are recorded yet there is never any record, unless it benefits Frontier of course. Document, Document, Document all your contact names and numbers and detailed conversations. I have a folder full and plan to file as many complaints as possible against this company. Check your billing for Total Taxes and Other Charges: $9.31 of other charges????? How can you be charges $9.31 for charges that are not listed!!! Bad company. If you can find alternatives, don't waste your time or money with Frontier. The reps are rude and I am sooooo happy that I am ending service. I doubt this is over. I am sure I will get a final billing for early termination. I was able to end my remaining contract of March with supposedly no penalties and a credit for over-billed items (double billed for 7 months for a distinctive ring) so we will see. I don't have much hope it is over but... One can only hope.

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