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GE Appliances

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Consumer complaints and reviews about GE Appliances

giustino Send email
 
Jan 7, 2019

lack of responiveness

I have registered a complaint at least six times over the past month explaining that a replacement vegetable drawer ordered through a service technician for a ge refrigerator had arrived damaged. despite all of these calls, it was not until last Wednesday that I was told that there was a special department that dealt with such orders-i was promised a call back the next day. that never happened. I called again this morning and was transferred to the 'right' department-which of course it wasn't I now have been on the phone well over an hour, once again waiting to be transferred to the 'right' department. it is no wonder that ge is facing business calamity..it is clearly deserved. I will never buy another ge product.
gs23116 Send email
 
May 7, 2018

poor quality

Purchased a ge profile fridge oct.2014. close to a 3000 dollar price tag.. 3 and a half years later may of 2018 it died. Thats right quit working. I called the appliance store where i purchased it and they worked me in that day even though they were busy. Tech replaced a service fan kit only to find out that another computer board had also gone bad. He would have to order it. When he told me that ge supplied them with this service kit because it was prone to fail. Kind of like a recall but customer pays for everything. Looks like Ill be out another 400 bucks and the worse part is I have to wait at least a week for the part since nobody stocks it. WR55X23123. I thought I was paying good money for a superior appliance. Does'nt seem that way now. Also all my other appliances were ge profile. Am I glad I replaced the dishwasher with a meile not a ge. I think Ill do the same from now on.
dfeighery Send email
 
Apr 26, 2018

GE Cafe series range

Purchased a GE Cafe series range /dual fuel dual oven in summer of 2013 for new home. December of 2016, the lower oven would not heat. GE had no person in our area but we found a repairman that replaced ignitor in lower oven. December of 2017 the ignitor went out again and we had it replaced again paying repairman but part under warranty. When turning oven on, immediately heard a very loud noise but wasnt sure what happened (see pic attached) and oven stopped working again. replaced again and then told repairman about loud noise and he removed plate under oven. (see pic) This now burnt out not only this plate, but the ignitor and the control for lower oven. tried to contact GE because they have new plate for this oven so they know about this hazard but they are having ME purchase the new plate. Tried to put review on GE appliance site and it wont allow.

GE Cafe series range

karbiz03 Send email
 
Apr 23, 2018

ice maker noise

Purchased a GE side by side fridge in 2003 from Home Depot. The ice maker has been replaced 2 times under warranty. I have contacted GE and provided pictures as well as a video of the noise. The issue is, ice drops behind the ice maker "bucket". The freezer motor or ice maker motor fan is directly under the ice maker. It has a plastic cover underneath the bucket that covers this motor/fan. Ice that drops behind the bucket makes this motor/fan "buzz" so loud you can hear it on the other side of the house. I have to get a butter knife, knock down all the built up ice that is BEHIND the bucket, knock any ice that is atop the place cover down, take my fingers and pull on the cover using the little vent slots in the cover to make the noise stop. About once a month I have to empty my freezer and get all the dropped ice out of every shelf and bottom of freezer. Ice is everywhere. GE offered to send a tech out, at my expense to look at the issue. No thank you. Bad design, even the last GE tech made the same comment but said nothing he could do but replace ice maker with the same one that's already in there. Extremely dissatisfied with this fridge and with GE.
Marilyn Shadid Send email
 
Jan 19, 2018

GE Refrigerator Freezer defect

We purchased a GE refrigerator through Home Depot 2 1/2 years ago for our home. Recently 2 sides of the freezer panels cracked for no apparent reason. I contacted GE and an appliance repairman came to inspect the damage. He said that he had never seen this happen before and his only explanation was that it was an insulation defect. His inspection revealed that the back panel was also cracked. After speaking with the service department he was told to put a silicone sealer on the cracks so that the freezer compartment would be cold enough to keep the contents reliably frozen. I do not believe that this is a satisfactory solution to our problem. GE offered me a deal for a new refrigerator discounted from retail to a price that I bought the unit 2 1/2 years ago on sale. I am quite dissatisfied with the customer support considering the freezer has been compromised and I believe that it is not unreasonable to expect GE to replace the appliance.
ShellyR Send email
 
Dec 5, 2017

GE Cafe Refrigerator Customer Service

My first call to GE regarding the hot water being disabled on my Cafe refrigerator. The display supplies the phone number in the message. It's not the correct number, but the parts department transferred me and was very polite. After holding for almost 11 minutes, a man answered. I explained that the hot water was disabled (this terminology is GE's not mine) and he said I should call a plumber. WTF? I told him I was going to pretend he didn't say that. He sighed then asked if the hot water was on. I asked to be elevated to his superior. After a few more minutes, "Jim" answered. He wouldn't give me his last name, an ID number, a call back number, extension, or any identifying information. I'm pretty sure "Jim" was the guy that originally answered my call. I explained the issue to him THREE times. I gave him the model number and he asked if I was sure it's a GE appliance. At that point, I lost it. I'm not sure if it's a man-woman thing or if he's just an ass. At any rate, 30 minutes later, after he literally read the manual to me, we fixed the issue. I then asked to speak to his manager and he told me they were really busy and there was no time for that. I told him I'd hold for hours if necessary. He then told me that the call would probably be disconnected if he tried to transfer me. I asked for a phone number and he said he couldn't give me one. As soon as he transferred the call, it was disconnected. I'm sure he hung up on me. No more GE appliances, electronics or anything else!!
ijtvreeke Send email
 
Nov 6, 2017

WATER FILTERS

my complaint rides from having to change my water filter but really having to shell out 58 dollars twice a year so your company can maintain a nice stream of money! I paid a good price for this refrigerator and feel that I would not have purchased this brand knowing the high additional costs involved! I should have done more homework but i have owned many many GE products in the past and highly priced water filters were not part of the deal, so I assumed the same for this brand? You have lost a very supportive customer..will not buy GE again! Very disppointed in your company!
Barbara Troia Send email
 
Sep 26, 2017

G.E French Door freezer unit.

We have had much problems with the freezer unit on our French Door refrigerator-freezer. WE have had service 2 times as it will barely make ice. Also, the temperature rises up to the 30 degree range, and ice cream melts, and other food is not solidly frozen. We used to have Maytag appliances and they always send notices when extended warranty is due to run out. G.E. does not do this. I called for service last Thursday, only to find out our extended warranty expired the 23rd of this month. We have been told even though appointment made while under warranty, there is no coverage for service today. We were told G.E. does NOT send out reminders that warranties are due to expire.

We were told all services that was done last year was covered for 30 days only after installation.
jasathome Send email
 
Mar 23, 2017

GE flat stop stove

In 2008 I purchased a GE self cleaning stove. Within then first year after using the self cleaning feature I had streaks inside the glass door of the oven.

Because I was under warranty, a technician was sent out to remove the inside panel of the oven door so I could clean the glass. Now all these years later, I have the same problem, only to find out from a repair person hired by my home warranty company that many people who purchased this unit have had the same problem, that GE knew about this, never issued a recall of the oven even though the oven is not made to withstand temperature of 650 for the cleaning cycle which is causing the streaks on the oven door. This repair is not covered under my home warranty.

I contacted GE who sent me instructions on totally removing the oven door, buying a yard stick, wrapping it and sticking it in the oven door to clean the glass or pay almost $100 to have a technician come clean the door.

i am 69 years old, a small woman and cannot possibly remove the oven door. GE recommended that i find a "kind" neighbor to help me.

What is this????

Stinks!!
pavibhai Send email
 
Jan 23, 2017

Defective Induction Cooktop

It is unfortunate that the GE experience is so painful. I paste below a feedback I sent to GE that gives an idea on what the issue is.

I have been without a properly functioning cooktop for 2months since I bought it new, but GE process is completely unhelpful for every call that the cooktop is not working have to wait a week or 10 days for processing.

If there was a process for escalation looks like it is not being followed. To give you a quick lay of the land this is what I have gone through so far:

1. Bought the GE Induction cooktop in November and installed end of november
2. Cooktop turns itself off every 2/3 mins
3. Service technician comes after 1 week after I report the issue
4. Orders parts and wait one more week for the parts and repair
5. Cooktop fixed, tested that it works for 20mins without turning off
6. Next day cooking longer time we see that it goes off around 23mins
7. Again 1 week waiting for engineer
8. Engineer orders parts again waiting for a week
9. Issue is not fixed after changing parts and it starts to make noises now
10. Finally replacement cooktop scheduled after painfully waiting for GE customer service
11. New cooktop arrives 20th Jan, on installation test the cooktop turns itself off in 2/3mins which was the exact same issue in step 2
12. Now waiting another 10 days for your engineer to show up
13. Customer care does not seem to care about the customers pain, no means to expedite the issue.

Not sure how long GE will keep making me do these cycles. Somethings that would have made this better is as follows:
1. We install a different model electric cooktop till the induction cooktop issue is resolved, that way I at least have a functioning cooktop instead of eating out every day now.
2. Means to expedite service time when the issue has been going on for 2 months

Hope this is not just ending up in the recycle bin and I see some compassion from GE.
ronmyle Send email
 
Oct 22, 2016

GE NOT HONORING WARRANTY ON MICROWAVE

I purchased several thousand dollars of kitchen products 4 years ago. It is the "Cafe" series. Built in microwave, Oven and gas cook top stove. The cooktop stove was not designed very well because the control knobs are plastic and too close to the burners. The flame spreads out from under the cookware and tends to melt the knobs. My main problem is that the built in microwave has a 5 year warranty on the megnatron tube. This is the main part of a microwave that makes it heat up food and liquids. Mine quit working at 4 years. I called GE yesterday (10/20/2016) and discussed my problem with 3 different sections. I kept being told that it is warranted for 5 years and that they would be happy to schedule me a service call (over $250.00) to take a lok at it. I explained that I was fully capable of replacing it and asked if they could send the replacement part. Answer was NO. They want the service money. I bought a new megnatron tube today and replaced it at a cost of $51.00. What good is having a 5 year warranty on a part if they won't replace it? Not worth the paper it is written on. I, myself, will probably not buy another GE product and will not endorse nor encourage anyone to buy from them. All for a $51 part and trying to rip me off with a $250 service charge. So who lost today, me or GE. BUYER BEWARE. GE IS NOT THE COMPANY IT USED TO BE.
SierraLL Send email
 
Aug 2, 2016

Customer Relations

I purchased a GE Dryer a year ago (8/19) and about 3 weeks ago it stopped blowing hot air. I contacted Sears and then sent our a repair person. He determined the dryer was installed incorrectly and the connection had burnt out. I was told our Dryer was covered until 8/19 and that we would hear from GE within a week to 10 days and a new dryer cord would be mailed via Fed Ex. I received the dryer cord and have not heard from GE. Spent over 2 hours on the phone, was hung up on, directed to people who could not help, etc. Reached out again today and was directed to 4 different people and on the phone for over 50 minutes. The Customer Relations Rep was rude, told me my dryer wasn't covered, I sent her the documentation. Finally after almost an hour I'm getting a new dryer as promised 10 days ago, within 5 - 7 days. Was told them could not expedite it. This is such poor customer service. Will not be buying from GE again.
Mitchell Send email
 
Feb 11, 2016

GE Monogram Refrigerator

I purchased a GE Monogram Fridge in 2011. We inspected the fridge upon pickup and found no damage However at the five year mark the fridge started making a terrible noise and quit. Upon calling an inspector he discovered that the compressor was bent into the condenser fan, breaking the blade and bending the motor shaft. This repair cost us $2,572.50. I have been told by MABE that they are the manufacturer but that this is not their problem as they only have a two year warranty. I hold the opinion that this is definately not my problem because the fridge appeared fine upon inspection. Please let me know what you can do to help us rectify this situation.
Telephone Mitch at 780-499-8600 or robynsnow@hotmail.com
Thank you
vprewitt@napierlawoffice.com Send email
 
Jan 11, 2016

GE Appliances

My husband and I built a new home in 2012 and spent SEVERAL thousand dollars putting GE appliances in it. First, the dryer. I bought this as a set. The button on the new front loading dryer is made of plastic and the button pushed thru into the panel exactly 13 months after purchase. Now I have to start my dryer with the eraser end of a pencil. Second, the refrigerator with the water and ice dispenser in the door is not working. The lights have went out on the panel which designates whether the ice or water is to be dispensed. Now, the computer panel on the frontloading washer is out. $400 to fix. These appliances are not even 4 years old. My washer and dryer are only used for 3-4 loads a WEEK. I have called about repair of these items and the service time is a MONTH. Can someone tell me how I am supposed to do without a washer/dryer/stove/refrigerator/dishwasher/freezer for a month to wait for service? And the cost of getting any of these items fixed seem to not be cost effective. I paid a lot of money for these products and I am not getting the quality I thought I would get according to the cost I paid. I WILL NEVER PURCHASE GE PRODUCTS AGAIN.
jainvipul999 Send email
 
Nov 30, 2015

File No 9404781304

We logged a complaint for malfunctioning of Washer purchased 3 months back and made numerous calls to customer care but no one is responding. Can you please look into the matter

My Name - Vipul Jain
Number - 416-567-6340
olive Send email
 
Mar 23, 2015

Stand up Freezer

Freezer Model FUF 17svdrww Serial Number TV136851 Brought this freezer less than three years ago and it is after giving out. there is no warranty after a year.purchased control easy set and still not working .I am not satisfied with Freezer had to throw out at least 400.00 dollars in meats due to no warning because the alarm did not go off.This freezer should of had a longer warranty and GE should stand by their products. my name is Olive Howell my gmail address is olivehowell@gmail.com My Address is 119 Highland Drive ST. JOHNS NEWFOUNDLAND
kellydoke Send email
 
Feb 19, 2015

Malfunctioning Dishwasher

Purchased a Model: PDT760SSF1SS dishwasher. It does not dry the dishes 80% of the time. GE reports that it is "working as designed" and refusing to do anything about the malfunction. The unit skips the rinse and dry cycle most of the time but occasionally works. GE won't do anything for us. The technician confirmed that it was junk and there was nothing he could do as GE needs to replace it with a new unit. We are stuck with a $1,000 piece of junk.
Edn Send email
 
Apr 24, 2014

Poor Service

Built a new home.. Put several thousand dollars worth of GE appliances in it. Six months after moving in the clothing washer stopped with clothing inside and the door locked. First call made to GE the next day 4-3-2014. Service tec at the house at 9pm on April 4, 2014. He was able to open the door , but told me he needed a new part. New part was ordered. Tec didn't returned till April 15th. But the wrong part was sent by GE. New part ordered that day, for overnight delivery. didn't arrive till 4-17-14. BUT wrong part sent again by GE. New part ordered (again) for overnight delivery. and it arrived the next day... WRONG part again, that 3 times... Its now the 18th of April. I called customer service again. I was told how sorry they are..( for the 50th time)... Then told I was going to get a new washer... GREAT ! It will be delivered on April 22nd.... April 21st I received a call and told I will be getting a new washer. I told them that I had received that info on Friday the 18th and that it would arrive on Tuesday the 22nd...They told me NO, it will be another 5 days.. I got more upset... Why does everyone at GE LIE to me.??? This women said that it would be shipped on the 22 or 23. It is in a warehouse in Baltimore, Md. Which is about an hour from my home. But it will take several days to get it to my home... On the 23rd I spoke to the install company and they told me that they will not put me on their list until the washer arrives at their building.. so I told them it will be there on the 23rd or 24th and it would be fine if they can deliver it at anytime on those days. I was told they cant do that. I told them to pencil me in for the 23rd. they said NO. On the 23rd I called them again and found out the washer was at their building. I said OK. what time will it be at my home on Thursday.. Since they are only about 30mins from my home.. They told me they can't make the delivery until Friday now...You have to be kidding.... I said please have it delivered early Friday... They told me they start deliveries about 730am. I told them that would be fine and they said OK...... Thursday I received a recorded message that they will be here between 11am and 3pm. THATS NOT EARLY....So I called them again. There records don't show any request by me for an early delivery.... So it is now Thursday night the 24th of April. Still NO washer in my home and I expect that Friday I will be told to wait till next week. In the past month I have sent two e-mail to the Corporate Offices but got NO reply... I'm feed up with the delays and lies..... It will be over 20 days without a washer... My question would be ..." If the CEO of GE had a bum washer would he have to wait a month to get a new one?" I think NOT.... My advise to everyone will be DON'T buy anything from GE because the service sucks.
Send email
 
Feb 23, 2012

Bad product

GE Profile Refrigerator Model #PSS26PSWASS
I have had the problem with ice buildup in the back of the vegetable drawer. My fridge was purchased at Lowes. After eight months of complaining, and several visits by GE a technician, they have now done a horrible and ugly job fixing the problem by taping with duct tape, a heater inside the refrigerator!!! When I questioned the technician, he said "I know it is a crappy job, but this is the best I can do". Neither Lowes nor GE have made any attempts to resolve this issue to our satisfaction. I would not recommend buying the GE Profile refrigerator.
ThirstyANDfrustrated Send email
 
Feb 23, 2012

Bad product

Unfortunately for the product owners out there, Glad to hear I am not alone with my GE fridge issues and many others have experienced issues with their GE Profile PFSS6PKW french door bottom freezer. My experience: Purchased GE Profile PFSS6PKW french door fridge & bottom freezer new in Jan 2008. Cosmetic Stainless Steel front door panels - actually refused delivery of the initial unit from Lowes with dented appearance. Lowes gladly and expeditiously replaced the unit but I then learned shortly thereafter that the panels on many other units all look horrible in the correct lighting. Product quality is very disappointing. Icemaker (when it works) sounds like someone is breaking into the house - no kidding, it's the loudest clunkiest device I've owned since those old wind up jumping toys as a kid in the 1960's. I replaced the original icemaker within the 1st year since the ice maker's bucket overfill arm got stuck down and broke off when I tried to remove the ice bucket to see what was causing no ice to be made. New icemaker then made ice, sporadically, sometimes working fine, other times going for days without making ice. The icemaker has never worked correctly. Now today, 12/24/2011, the water dispensing barely dispenses water acting like pressure is restricted after normal replacement of the water filter. The filter being replaced was pushed off the mounting flange with great pressure and now the water flow is super low with both new (and old) filter. Previous filter removal over the years has displayed high back pressure before and is mentioned in the product documentation so I was not concerned at the time. Now I'm beginning to wonder if that is what may possibly have damaged someting within the internal water dispensing valves. I did try the old filter again to make sure I didn't have a faulty filter and the low flow is still a problem even with the old filter, which was just fine just before replacing the old filter. We are now discussing unloading this unit while the fridge & freezer still seem to work to avoid further problems and continued disappointment. GE seems to have really missed the boat with these Samsung OEM devices branded by GE. I have had much better luck with some of their other products but this fridge is a great disappointment.
Venice09 Send email
 
Feb 23, 2012

GE Appliances / Service Dept Complaint

AYS, I find many of your comments to be distasteful.
My3cents Will Never Die Send email
 
Feb 23, 2012

GE Appliances / Service Dept Complaint

It has been only two months since I have begun using my new GE Refrigerator Model PFCS1RKZA SS (Bottom Freezer Style) for which I paid approximately $2500. There is an annoying noise which can be heard from everywhere inside the house – the refrigerator emits the noise constantly and it seems to be coming from the motor-fan. I called GE to get it serviced through the warranty; however upon arrival the technician told me that "the noise is normal".

I disagreed with because my son has the same model which does not make this noise. He confessed that he has never replaced that type of motor; that it was very complicated and it would take a lot of time and effort. Then I asked him: ‘Do you mean I have to live with this noise?’ – The technician promptly shrugged and left, which honestly upsets me. I later requested another service appointment to resolve the problem, but instead I got a phone call from the # 1.800.491.2737, a person that identified himself as a GE Engineer who “was trained by the same people who designed that refrigerator”. He told me that there was no problem with my refrigerator, and that if I wanted to get it serviced, he would have to bill me $79 for the second visit. So I asked him: ‘Why would I be billed $79 if you guys have not fixed the noise coming from my refrigerator and you say you will not fix it?’ - He responded that he would then cancel the service appointment: So he did. Then I set another appointment through GE’s website and was visited by another technician from the same repairing department. When he came into my house I noticed that he had a bit of an attitude problem: He was discourteous and aggressive. He only opened the refrigerator for what seemed like 2 seconds and told me that there was nothing wrong with it and then left without further instruction or explanation. In my opinion he didn't try to listen for the noise and was most likely already told that there was "no issue" so he did not look for one. The same GE “engineer” called me later that day to inform that I was billed $79 dollar for the second servicing. I honestly rather they honor my warranty and fix the annoying buzzing sound that is coming from my refrigerator than I have to sit here and write these sort of reviews for the GE Appliance Service Department in Fort Lauderdale. However since they refuse to help me I find that this is the most effective way of warning other people about their quality of service. I recommend to anyone that would be serviced by this department to buy from a different brand.
Venice09 Send email
 
Feb 23, 2012

GE Appliances / Service Dept Complaint

There you go again, diminishing the importance of a review. Oh, there's a problem alright. GE just doesn't want to spend the time and money to fix it.

It's getting to a point where even an original warranty is worthless. That says a lot about what an extended warranty will get you.

At Your Service, you always suggest calling another service center when the customer is dissatisfied with the result of the first one. Does that mean the customer should have to pay for additional service calls when the appliance is under warranty?

This is an excellent review. It clearly reveals what is wrong with the appliance industry and how they refuse to stand behind their products. That is a very expensive refrigerator. You should be completely satisfied with its performance.

How much does the consumer have to spend to get an acceptable appliance?
Venice09 Send email
 
Feb 23, 2012

GE Appliances / Service Dept Complaint

You are behaving just like Ellen67 !!!
At _Your_ Service Send email
 
Feb 23, 2012

GE Appliances / Service Dept Complaint

There's been two service techs that, after listening to the sound, gave the same indication.

I think I've offended Venice09 somewhere along the line. It really seems to bother her if anyone disagrees with something she states.

BTW: Who is Ellen?

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