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Government Vacation Rewards

United States,
Delaware

Consumer complaints and reviews about Government Vacation Rewards

Xojessica1422ox Send email
 
Jul 18, 2017

Bad customer service

Totally disappointed with this company the last couple days. We have booked multiple vacations with our membership over the years. It seems like this year especially they have truly been slacking and making mistakes. This year alone we booked 6 cruises and 2 resort stays. In Feb I booked a cruise for my parents. Celebrity was offering 2 perks with their type of room. My agent was to call celebrity after the booking for them to add the drink package and gratuity to their reservation. We called a few times after the original booking because we had to deal with a whole bunch of other issues that I won't get into, while on the phone we made sure that it was added to their reservation and they reassured it was.

Fast forward to yesterday. My parents arrive at the port and tell me their sail and sign card did not indicate their drink package like it was supposed to. So I immediately called government vacation rewards. After being transferred to 3 different people, they tell me that they will need to listen to all previous calls to see what was mentioned about the packages and will get back to me the next day. So while on the boat my parents went ahead and added the drink package hoping that this issue would be resolved before they get off the boat. Well, the next day comes and they tell me they will not be able to fix their mistake about the drink package and will mail a check in 6-8 weeks. They did add the gratuity to their boat account.

Because of their mistakes, my parents had to spend over $600 for the drink package out of their budgeted vacation money, money that they did not expect to spend, money that they did not budget for, money that they thought would be resolved while on this ship and money that they will now have less of for what they wanted to spend it on such as excursions and souveniors.

When people go on vacation they bring a set amount and budget accordingly. Due to this huge mistake, a large portion of my parents vacation money was spent on something that they thought was taken care in Feb and thought would be resolved before paying final bill.

I personally do not think that the company handled this situation well at all. They should of found a way to make it right. They should of added on board credit to their account to cover the drink package or at least added some credit as a "I am sorry for all of these inconveniences". They tried to tell me they are making it right by sending a check for the drink package. No, that is not making it right, that is paying for something that should of been taken care of back in Feb. This has totally messed up my parents vacation and how they expected to enjoy it and spend their hard earned money. They will now have to wait over a month to receive this check.

When i talked to the manager of customer service I could not believe how rude she was and how she was not considerate of the inconveniences this company has caused me and my family. We usually encourage people to book their vacations with us, save them money and also us get points for future use. When i told her that no one will want to book under us due to their mistakes and inconveniences, she said in a nasty tone "Oh I am sorry that your friends and family can not book under you so that you can take advantage of them and profit points". I could not believe this lady, which made me even more furious having to deal with her attitude and sassiness!

It just seems like time after time there has been multiple mistakes. This week we had to call to find out why our points have not been added from the 4 May cruises. The guy said he would put in an order to find out why. Well they messed that up to. We were supposed to have over 36,000 points added, they only added 10,000. So once again, I will need to call up there for them to fix another mistake.

I truly hope they step up their customer service. Being a person who has always worked or managed a business, if we did something wrong, we for sure wanted to make it right anyway possible and making that customer happy and have a better outlet of our business. Government vacation rewards failed terribly with customer service and making it right.
djkearney Send email
 
Jun 1, 2017

Dishonesty

I booked a cruise using 75,000 points and also purchased the travel insurance. The GVR rep was Marsha.
An unexpected event occurred shortly thereafter, and I had to cancel the trip.
I gave GVR and the insurance company plenty of notice before the trip.
GVR used my 75,000 points which I never received back and the insurance company refused to give me a refund.
GVR ONLY exists to RIP OFF military members.
heidio Send email
 
May 19, 2017

GVR mythical vacation

I have been trying to rebook a vacation that was cancelled due to the hurricane last fall. Since March 30th I have spoken with a dozen or more employees from agents to supervisors, including concierge service. They do not return my calls when I leave a message. When they promise to call back, there is only silence. Each person has given me different information pertaining to the same vacation. Most recently I was called by a supervisor who told me that the previous supervisor I spoke with gave me incorrect information. Hmm, who do I believe now? I have complained to each person I have spoken with about their performance. or lack thereof. They claim the calls are recorded and monitored. I hope so.
Still waiting for my confirmation.

Bottom line: DO NOT PAY FOR THIS SERVICE; concierge is legalized stealing
rcesquivel Send email
 
May 11, 2017

Absolute Rip Off

I am in the same boat as the other 90% of individuals who paid over $1,500 for services and discounts. I was never able to find anything that was even reasonable let alone a great benefit or deal. After not using the points that were purchase lost every bit of what I paid in with nothing ever used. If there is any class action lawsuit against this pathetic company that touts that they are in the business of helping vets take advantage of discounted rates, sign me up. ronald.esquivel1978@gmail.com
o1353 Send email
 
May 4, 2017

GOVERNMENT VACATION REWARDS

In 2014 my wife and I received a call from a salesman from Government Vacation Rewards saying that as an ex-veteran GVR could offer us great travel opportunities to various resorts at great prices. We paid $500.00 and purchased 17,500 points which the salesman assured us would provide us with one week free practically anywhere to such places like Florida, Mexico, etc. For health reasons we did not use these points and found out that after 2 years the points were due to expire unless we paid a maintenance fee of $29.00 (US) to retain them. My wife called them recently to book a vacation and was told in no uncertain terms that our 17,500 points were in fact useless and that we needed a minumum of 20,000 points to go anywhere and that our $529 (US) paid would be now equal to $175.00 credit towards any vacation if we wanted to book with them.

It is obvious that this company preys on unsuspecting military and police veterans and serving members and are nothing more than a fraudulant organization. I am surprised that the principals of this company have not yet landed in jail.

I WOULD STRONGLY RECOMMEND THAT GOVERNMENT VACATION REWARDS (GVR) BE GIVEN A WIDE BERTH BY ANY UNSUSPECTING VETERAN IN FUTURE. STAY AWAY FROM THIS COMPANY AND THEY ARE COMPLETE FRAUDS.
van Send email
 
Apr 20, 2017

Government vacation rewards

Government vacation rewards is a big rip off every time I try to schedule a trip there is a problem. there prices are way to hi I brought this thinking I would get some good deal you better off checking others travel site out. so I call to get my money back a least half because I paided them in full they say they couldn't give be back anything and I can't sell it to any body. Bid Rip Off.$1900 for this
spdpro01 Send email
 
Apr 19, 2017

Fraud practices

I was told that if I paid $1000.00 dollars I would get an amount of points for a cruse. They told me that the points would never lose these points. Due to illness and long term problems I lost all my points. They in turn told me that if I paid an amount of money (I forget how much I could rein state them. I felt without costing me than the $1000. I would just forget these people. While I see what others have gotten swindled out of it really should have been a class action law suit against this agency. If there is a suit my E-Mail is azspeedpro@roadrunner.com.
bobneel Send email
 
Apr 14, 2017

Govt Vacations law suit group

Government Vacations Rewards does not keep its promises and this is obviously a wide spread practice. I accused them of being a scam early on in our business and they gave me 175,000 points and a promise that those would never go away. Low and behold a couple of months ago 50,000 disappeared along with the $3000 I paid which was not to go away as well. This bunch are a rip off group. I would like to form a law suit group to force them to fulfill their promises. If you wish to join please e-mail me at bneel821@yahoo.com
justicegaby197 Send email
 
Mar 25, 2017

Fraud

On February 2017 I logged into the MWR GOV site to explore the cruise prices based on points and found a cruise sailing in Aug for $0 if redeeming my points. So I called to redeemed 80,000 points and NOT to my surprise it turned out that INSTANTANIOUSLY the price changed from $0 to $802. I say NOT SURPRISED because its not the first time it happened; it actually happened for all previous bookings I've conducted with them but I chose to continue to do business with them in order to burn my points left and end our relationship. So I chose to still pay the amount and was told I can cancel at any time before May 2017 and receive reimbursement entirely for the amount spent and the points. FALSE!!! I cancelled due to inability to upgrade my stateroom and they kept my points.

NEVER AGAIN!!!

Julio Torres
dawn198316@yahoo.com Send email
 
Mar 18, 2017

Point

my complaint is the points was over 100,000 Then all at once I got a call and I have two days to use the points or I would lost them. And should did lost those and now i have 35,000. What in the world is going on with this company. It said it was a Veteran benefits with a relationship with the Government.
JJ@34211 Send email
 
Feb 21, 2017

Select Access

I am a Member of The So Called Select Access Club...Its supposed to give one special rates, 5x points per purchase, quarterly specials etc...I reluctantly After lots of pressure paid $1500 Now practically all that is gone with little or No Benefit At All...I could have done better by going Directly to the cruise line...Now GVR is asking me for another $1500 or $1900 that in their empty promises that will get me even More..A so called Saving Credit...When you figure it out...You're not getting Anything...You're Only getting to spen your own money...I Spoke with an agent there Named Glenda who I thought was very polite until I started to question what she was promoting and asking her for White Papers re this be either emailed to me or sent by us mail...Gale said that all of what she was offering to me is on their web site...No Such Thing...The Web Site is Silent on this Matter...I was Duped Once out of $1500 But Never Again..I Will Stay Away from Government Vacations Rewards and Will Advise All of My Associates to Do The Same...In my Personal Opinion...This Organization Should Be Investigated for Its Business Practices...Not Sure Why Our Exchange Services Allow Them Full Access to Our Star Card Charging Priviliges ...
Tcormier Send email
 
Feb 8, 2017

Cruise price

I bought a 5 day criuse my husband and myself. I used some of my credits and still laid the same price if not more as people who booked directly with carnival cruise. How is that possible if i used my select acess points which by the way i pay $87 monthly for. If i end up paying the same price as a civilian on carnival criuse website then why am i pay you 87.oo more monthly to get the same price as anyone else is getting. Im military and have select access and have points and my ticket price was the same as my cousin whos civilian and didnt have select or any points.
Demeita Send email
 
Jan 17, 2017

Just Pay a Travel Agent or Book on Expedia

RIP OFF!
Keep your money! When it was time for me to travel nothing was never available for my travel dates nor destinations I was inquiring about wasn't listed on the website! There is no price match guarantee, and they don't sponsor every hotel in the world like they "say". I will never refer this company to anyone I know! You are better off shopping on Groupon, Hotels.com, Expedia, and Priceline!
Rbranin Send email
 
Jan 17, 2017

Rip off

Has anyone filed a lawsuit or been successful in getting there money back i also paid about 2k and had all my points taken cause i didnt use them within the 2 years.
Joanie k Send email
 
Dec 28, 2016

Deceptive

This is a total rip-off. They are very good at their promises and sales pitch. Using the government and military to make money off of families should be against the law. If you're reading this and considering it...DON'T! It is nothing like they promise.
garciafamily Send email
 
Nov 30, 2016

Fradulent Activity

I just had my second misadventure with this company. In October of 2016 they deducted over $900.00 for a transaction of $200.00 because the online reservation did not go through three times, yet they held the money for over 5 days, we had to scramble around to find money to deposit to our account so the rest of our payments did not bounce. Did we learn? Of course not, we thought we'd give it one more try, this time I thought that using my STAR card would be better, since it had a zero balance and they could not charge it multiple times, right? WRONG. They just place three holds of $273.00 per transaction for the same reservation, that, mind you, was never successfully booked. I called GVR and they stated the reservation was not available for the quoted price and that the money will be back to my account in 3-5 days. How they get away with this is beyond my understanding. To end this with a bang, I call the STAR customer service department and they said they can't do anything and that this is GVRs usual procedure. This company has to be closed for many reasons. If anyone out there is planning a class-action lawsuit, count me in!
gailli Send email
 
Nov 18, 2016

Taken

I purchased this with the girl telling me how great it is and that I can even take cruises for free with my points and savings credits but when I priced a cruise it costs more than I could book it for myself. Ripoff, don't fall for this. I paid a lot of money for it, we should all file a class action suit for our money back
madasheck Send email
 
Oct 4, 2016

Fraud

Complete fraudulent business practices. They say they confirm reservations and then when you can't confirm with the resort Government Vacation's won't give you back your money.

Total scam of the military service members - don't buy into their deceptive practices
Cliffordsgal Send email
 
Sep 23, 2016

Fraud - Small claims suit

I will be filing a small claims suit against Government Vacation Rewards. I purchased the rewards package for $1,499 and was promised the ability for price matching and for booking outside of their website. Now here I am months later and I get a letter in the mail offering the same program for almost no cost. On top of that, I was on the phone for 90 minutes trying to book outside of their system and after 4 transfers and waiting a considerably long time I am told that I will be charged an additional 20% fee on top of the cost of stay and taxes. A fee is understandable, but 20% and on top of the taxes already being paid, that is illegal. I will see these people in court very soon.
Ken Taylor Send email
 
Sep 14, 2016

Dishonest Business Practices

I’d like to comment on what I think is an unfair and dishonest business practice. MWR Exchange Vacations has repeatedly not honored listed prices on air travel tickets.
I’ve made three attempts to purchase tickets only to have my money placed in a pending status. To further investigate as to why the transaction did not go through I contacted
MWR Exchange Vacations. Reason, price for that ticket wasn’t correct according to the associates (Manuel & Jorge). It’s advertised as offering the lowest and most current price.
The first occurrence was last year, I paid the higher price without questioning. This weekend I attempted to purchase tickets twice online with neither transaction going through due to price.
On both occasions I was offered a much higher price than what was listed, $1,063 ticket that was listed at $702 and $1,027 for a ticket listed at $694. I’ve purchased a ticket using Just Fly for $674.
Best price guarantee is far from the truth and to have funds sit in a pending status for up to three days (no longer on my account to utilize) is a disservice to the customer. I believe this is an intentional act
only to increase their bottom line; an increase of 39.59% above what I eventually purchased from another source (by the way that wasn’t the lowest price but a company a friend recommended).
GVR only rewards and lines their pockets; never another dime from me.
Ampie82 Send email
 
Aug 26, 2016

ampiepieterse82@gmail.com

just wont to know when will i get my mibfa fund paid id nmr8204195294087
lachman1@hotmail.com Send email
 
Aug 25, 2016

Lucky Me

I spent today 2 hours on the phone with a Mr Vu that was fast talking to me about all the great travel benefits I would get by paying the money over 18 months and 29 bucks renewal fee annually. I listened very attentively to his marketing style when I interrupted his sales pitch and asked him to run an airline ticket for me. I had told him that for 660 dollars I could fly two people from North Carolina to Las Vegas and return for 1320, he ran his estimate and it was a little more then 400 dollars per person for a to and from flight. Interesting enough my online booking for Las Vegas for $1320 did not only include the round trip air-fare but also 5 nights at the Excalibur Casino. GOV Vacations did not have the best deal. Bottom line, I was passed over to an account verification specialist that read a scripted to me and during that reading I declined their program. I was passed back to Mr Vu who was disappointed in my decision and before he hung up on me his statement was well you just lost all your benefits. I asked him what he had meant by that statement "did I loose my star card benefits or the great deals from GOV Vacations, ---- He hung up on me - Lucky me!
Mdford35 Send email
 
Aug 24, 2016

RIP OFF!!!!

I was told when I signed up for this plan again after a first bad experience, so the lady was nice so we thought hey why not try it again.
she said we wouldn't loose any points also said here is my number and EXT well I called and she would never return my calls. I complained they gave me 10,000 points and then took them away! So I just get on her now to book my Vacation and what do you know now I only have 85,000 point lost my cruise Cert as well... I well Never again buy into this Piece of crap Vacation plan.. Has anyone contacted the BBB? what a bunch of lies they tell you... I would never recommend this to No One!!!!been on hold now to talk to a manager for over a hour!! Any Suggestions? I talked to Kelly EXT...5473
user26 Send email
 
Aug 17, 2016

Car Rental

I rented a vehicle through GVR Travel. I returned the vehicle two days early and should have been refunded 108.17USD. Now the rental company says that GVR Travel owes me the money and GVR Travel says that they have not received the money from the car rental agency and they will not refund me the money either and then get the money back from the car rental company. Epic poor customer service.
JRAZZY Send email
 
Aug 9, 2016

Fraudulent Promises

We signed up for this service Jan. 2014 ONLY because our Carnival vacation membership was sold to Gov. Vaca. We still had points & would lose them if we didn't transfer. Spent $3k for an additional 150k points. Never indicated, we had 2 yrs. to use or lose the points, so this month I came to find out we lost $800 in points. When we signed they guaranteed to price match. Up until recently I have always been able to price- match & use points towards a reservation. Apparently there is a new UNWRITTEN policy that applies to all customers regardless of contract, stating they cannot use multiple discounts. How is this a discount when I am using points I paid for, essentially pre-paid vacation? They cannot answer that question & cannot direct me to the location where this is stated in the terms & policies. I never received a copy of the disclosure, terms & policies & the one online DOES NOT state anything about not being able to use points & price match. The supervisors tells me they reserve the right to deny a request to price match & use points, once again, dictating how I spend my money. Essentially you are screwed, they find a way to suck more money out of you. We have never been able to use our 7 day resort because it is only for Mexico, I have fought with them about this as Mexico is off-limits for active duty, whether or not people defy the policy is not my problem but we will not & this is the argument Gov Vaca gives us as to why they have not pulled it from the list of options. At this point I feel I have gained nothing & lost a lot of money from my lost points. It took 5 months to get earned points from a cruise. Never again, I will not pay the yearly again & I am using up my points to finally be done with them. The points that I have used have not even come close to $1k. In doing the math, I have used less than $1k in points, lost $800 in points, and only have 60k points left which is equivalent to $600. They are making about $1800 off me in the end. I really wish the MWR would investigate & retract endorsement because they are ripping people off. It is a business at the end of the day but this is just fraud.

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