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Homechoice

South Africa

Consumer complaints and reviews about Homechoice

itommy Send email
 
Feb 17, 2017

home choice not delivering my television

still waiting for my television form home choice after 2 weeks . the order was placed on the 6/2/17 for a Hisense 49 inch
itommy Send email
 
Feb 17, 2017

Television on since 06/02/17

I have place an order for a television (Hisense 49 inch) and I have not received it since that date.
stephina Send email
 
Oct 30, 2016

Goods not delivered to me

I ordered some few items at home choice on November 2015 if I'm not mistaken about the month. They didnt deliver my things.Then on February 2016 I got some statement that says I must pay. I asked them of why do they say I must pay and yet I didn't get the my order. Then they said according to their knowledge the goods were delivered in my address , then I told them that I didn't get my things. They said their courtiers told them that they dilivered the things on my address but they didnt get me but they found the other guy in my yard that told them he is my neighbour , then they gave him my order and that person signed for them. And I told them that I don't know that person and i dont have such neighbour. Then they told me that i must go to police station and make an affidavit that says i dont know that person and i must fax it to them together with my id copy , so that they can be able to investigate the case of which i did that , i faxed my id copy and the affidavit to them. After some few months they were starting to call me again telling me that I must pay my account . I told them that I can't pay for the things that I didn't get then they said to me they will email a dispute form so that I can fill it in and send it back to them. Then I got that form I filled it in and send it back to them via email. Then they responded that they got it then they will take care of the matter. Coming to my suprise it is still another October 2016, i still get calls that i must pay the account and now the people who are busy calling me are the attorneys from Norma and Bisset and im telling them my story then they say they will take it back to homechoice. And now i' m getting annoyed because i cant keep on telling the people one thing everyday. And i cant pay for the goods that i didnt receive. Please homechoice im enough about this story and ask your courriers of where are the goods cuz clearly they are the ones who knows the where about of those things. But as for me i wont pay for undilivered goods . Im so dissapointed and i dont think i will ever buy at homechoice anymore. My name is Stephina Msenge ID number is 7501040321085
MeloM Send email
 
Apr 20, 2016

Undelivered item

I placed an order on 17 November 2015 for 2 x exquisite base sets (which are to come with free single bed mattresses). In December I received 1x full base set and 1 mattress without a base. Home choice calls me every single day for payment yet they still have not delivered my full order, it is now 20 April 2016 and no one can tell me anything about the rest of my order which I' being barked at about every single day for not paying for. I am deeply disappointed by this and will never purchase from them again. Not even one consultant tries to help when I tell them my order is still incomplete 5 months later. I'm truly disgusted

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