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HSN.com / Innova, Inc. / Ultrex Gourmet Quality Cookware

United States

Consumer complaints and reviews about HSN.com / Innova, Inc. / Ultrex Gourmet Quality Cookware

Trishie Send email
 
Jun 13, 2018

Ultrex cookware set

My cookware set is peeling, handles and lids are falling apart I understand that this company has went out of business, is there any pending lawsuits? please inform me of my options. The cookware was suppose to have a 55 year warranty.
Trishie Send email
 
Jun 13, 2018

Ultrex

I bought a complete set of this cookware, pots are peeling, lids handles are coming apart. I can not find any support for the promised warranty. What is happening with this company? HSN will not be responsible. The company is out of business I heard. Is their a pending law suit? Please! I information as to what my options are. Trishancsells@gmail.com
soxford Send email
 
May 21, 2018

ultrex

the coating in my pans is pealing. this had a 75 year warranty that is no good because they are out of business.this was expensive and now worthless.
R L P Send email
 
May 12, 2018

HSN Defective Ultrex Cookware

My cookware has peeled (all of the set). Also, my Ultrex 10" try pan has actually become bent or warped. When I called HSN years ago, they passed the buck, telling me to contact Ultrex Co. to replace or refund under the Ultrex warranty. When I did so,I learned they were no longer in business and would not honor the warranty. I believe both companies should be held responsible for this illegal handling of warranty agreement.

I am extremely disappointed and angry about what has been shown to be POOR and UNSAFE quality of their product, as well as ILLEGAL and UNETHICAL warranty practices. I have been an HSN customer for many years, since 1996. At that time their company name was HSC, for Home Shopping Club.

I purchased my set approximately 14 years ago, after their name change to HSN, Home Shopping Network.
I just now learned of the Class Action lawsuit being pursued here.

Please add me to the lawsuit as a complainant for HSN-Ultrex Cookware. The Ultrex company and HSN are both in violation of their promised warranty.

Thank you for posting my complaint.

Sincerely,

R. L. Parks
Garden Grove, CA
714 336 9798
Metal Send email
 
May 6, 2018

Product Failure

I purchased a set of the Ultrex Cookware and all of them have failed. The Teflon is flaking off and getting in our food. We have stopped using the cookware. I would like to be added to the Class action lawsuit. Please let me know what i need to provide in order to assist in any way.
jcperich Send email
 
Feb 6, 2018

Ultrex Cookware

The coating on all my pans is flaking off and the handle on my 3 quart stainless steel pot broke off.
Linda Fortenberry Send email
 
Jan 22, 2018

Pot and pans

I have a whole set of Ultrex cookware. I am so disappointed in my cookware. I love cooking with it. What I dont like is all of the Teflon in the inside is coming off. When it is off in place the food stick to the pan. Making it difficult to have a good presentation of my dish. Would someone please get in touch with me. Or at least be kind enough to tell me how to get it replaced. Appreciate you listen to my problem. Would like to hear from you as soon as possible,due. to the fact I can not afford to buy another set.

Thank You

Fredree Davis

60fortenberry@gmail.com
lizzy0 Send email
 
Dec 3, 2017

Flaking

I purchased two sets of ultrex cookware from HSN and the coating came off and two handles broke. I tried to send these pieces back for an exchange and found out they went out of business. These were supposed to be guaranteed for 50 years. If there is a law suite I would also like to be included.I still have the pans if needed.I

E.M. Smith
Stacy H Send email
 
Nov 28, 2017

of the 20+ pieces of cookware, All of the non stick are peeling and large pan handle broke after baking with it the first time

I have multiple sets of Ultrex cookware. I purchased it because of the 75 year warranty. I went online to find out how to get my pieces fixed and found that they were out of business. I would like to join the class action suit also. Many of the pieces I have that had the non stick on them have peeled. One pan I cooked with in the oven had the handle break off when I pulled it out. I have over 20+ pieces of Ultrex purchased mostly in sets. I don't want to eat any more of the black stuff in my food. Finally purchased new cookware. HELP
Stacy H Send email
 
Nov 28, 2017

Coating came off of most of my Ultrex cookware. Handle broke off after cooking with it in the oven which was supposed to be okay too.

I have multiple sets of Ultrex cookware. I purchased it because of the 75 year warranty. I went online to find out how to get my pieces fixed and found that they were out of business. I would like to join the class action suit also. Many of the pieces I have that had the non stick on them have peeled. One pan I cooked with in the oven had the handle break off when I pulled it out. I have over 20+ pieces of Ultrex purchased mostly in sets. I don't want to eat any more of the black stuff in my food. Finally purchased new cookware. HELP
ppartin Send email
 
Nov 8, 2017

Ultrex cookware

I too, bought a set of this cookware because of the 75 year warranty. Several of my pieces, the coating is coming off. Now I learn the company is out of business and HSN will not honor the warranty. Bad business ethics. I was never notified of any problems with this cookware. I too would like to be a part of any class action suit against this company.
MarcellaO Send email
 
Sep 7, 2017

flaking coating

I have several pieces of your cookware, all of them are peeling. how safe is it to use?
doria53 Send email
 
Jun 27, 2017

Ultrex Pressure Cooker

I purchased the Ultrex pressure cooker back in 2001 and it came with a 75 year warranty. Now the non stick coating is chipping off of the bottom of the pressure cooker and the glass lid that came with it broke. Now I find out that Innova went out of business and HSN won't honor the warranty. I am not happy and would like my money back so I can purchase another pressure cooker from a reputable company. I would like to be included in a class act lawsuit if they start one.
Israel enriquez Send email
 
Jun 16, 2017

Ultrex cookware

The coating is flaking from the pans. I've owned the cookware since 1999 and according to the company it is a 50 year warranty. Is there anything that can be done to recoop my money.
Lizzydrawers Send email
 
Apr 14, 2017

HSN/Innova

I also purchased a set off Ultrex cookware from HSN. These had a 50 year or more warrantee. Some of my frequently used pots and pans have started flaking despite washing them with a non-stick cookware sponge. My Dutch over handle cracked off while carrying it from the stove to the sink to drain and I got burnt. I'm lucky I had a potholder on. HSN was good about replacing my chicken fryer when it came with a dent in it, but I now have a set of cookware that is flaked and have broken handles and no way to replace them. I would like to be added to your class action suit.
vicms Send email
 
Feb 9, 2017

ultrex cookware

The Ultrex cookware is not usable due to non stick finish has come off and using the cookware now, everything sticks and burns. For an expensive set, I bought the extra pieces as well (Large frying pan) . Supposedly had a warranty. I was never notified from HSN that the cookware was having problems. It worked great for awhile before the coating began coming off.
KitKat Send email
 
Jan 31, 2017

HSN / Ultrex

I purchased many sets of Ultrex cookware, their bread machine, mixer, deep fryer, and a few of the larger sold separately mega pans with lids. All of them were suppose to have a 75 year warranty. HSN won't back the product as Ultrex went belly up. I want either all my money back or replacements. Not very happy with HSN or Ultrex
nwlawson Send email
 
Jan 24, 2017

Coating coming off

I purchased 2 sets of the pots and pans made by ULTREX. The warranty stated it would not come off. That is why I made the purchase. After reading all the other complaints, there is no reason the contact HSN. I am concerned about my families health since the coating is and has come off! I would be glad to be in on a lawsuit against all concerned.

Coating coming off

cbusby Send email
 
Jun 25, 2016

product is no good

I have the pressure cooker and a full set of cookware. All of the interior of the cookware has come off. It sticks and is no good.
Kacy915 Send email
 
May 22, 2016

Not supporting Ultrex warranty

I just recently contacted HSN about my Ultrex cookware that I have quite a few pieces that needed replaced. At first I was told that they couldn't find any purchases of Ultrex, I have bought a lot of pieces and a couple of complete sets of the cookware, I even bought the blender, which doesn't work well. Then I was told the company went out of business and they are doing nothing about it. I have spent a lot of money on HSN and trusted them. Not anymore! Qvc can have my money! How do we start a lawsuit? !
Mamadisme5 Send email
 
Mar 20, 2016

Warranty on cookware "Ultrex"

Tried calling HSN for a replacement set of Ultrex cookware because Teflon was flaking off but they gave excuse after excuse and even though the cookware came with a Lifetime warranty it's worthless. I paid a lot of money for my set and I should be seeing results instead of being lied to time and time again

Warranty on cookware "Ultrex"

KarenSueI Send email
 
Aug 31, 2015

Ultrex stainless steel skillet

Everything burns in my skillet since the teflon coating wore off. I did have it replaced once but it's worse now than it was the first time!!
Beverly Mac Send email
 
Jul 13, 2015

Ultrex Cookware

I too bought the complete set of cookware with the understanding that the set was supposed to last forever. When Demonstrating
they even took an electric drill and sanded the bottom of the pots saying they would never wear out. I have ordered many things
from HSN and I a surprised at the run-a-round many people in my position are getting. Flaking of the interior isn't the only
problem I had.. The handles came loose and when I complained, they sent me new screws which didn't help, so the fry pans
in particular and very dangerous. Hope I can be included if there ever is a class action suite.
Kathleen Weitzel Send email
 
Apr 12, 2015

Ultrix cookware

I bought Ultrix cookware from home shopping
It came with a warranty of 75 years.
Now the inside of my cookware is warring off I contacted HSN and they could not locate my phone number or address. Even though I had ordered many things from HSN I bought not one but two computer printers
Cookware and many other items. But yet they can't remember their customers they don't keep records??
Why ? So they can say they have no record. Give me a break they should be held accountable for what they push to sell to people we did not order from Ultrix we ordered from HSN. We need a class action lawsuit for all of us that ordered from HSN get full refunds for what we all bought , sets of the Ultrix cookware.
Kathleen Weitzel Send email
 
Dec 28, 2014

Ultrex cookware

I contacted HSN and they come up with we can't find you well I've had this phone number for over 20 years and have ordered many times from HSN and I never will again HSN should be held responsible for the Ultrex cookware as well as the manufactor of the cookware because they pushed it, made all claims on this cookware being so good and pushing how great the warranty was. They made their seven pieces of sliver ,I'm sure so they need to be held accountable for what they push and sell. Just count and add up how much they made how many sets did they sell???? I do not care how old the sets are everyone should be fully refunded for their sets because of the claims HSN made. They let everyone down I do not want a credit to have to buy from them again just give us our money back to go to who ever we choose to buy a good set of cookware( pot's & pan's)
This was to be the last set I would need for a very very long time. And it was not. If we made these claims and sold things we could go to jail for fraud and that's what HDN did.

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