IBSN is big time cheater. School graduates in Hyderabad are filling returns with no knowledge of taxation.
Do not care to explain implication of deductions they recommend you to take. Do not check or ask if taxpayer is eligible or not. Just to have % of refund, they file fraudulent returns.
First question IRS officer asked me for 2010 return prepared by IBSN, if they told fee before filling return or based on refund ?
IBSN customers going to be in trouble because IRS have got to know quality of IBSN and i think that;s why i was picked for Audit.

DONT FILE with IBSN... REAL cheats...

Ask your friends and colleague not to file with them

They don't repay the penalty and interest even if its their fault, coz they will ask for documents only when audit comes and not when you file return.

So an individual will also not know what document is required to claim the expenses when the return is filed until the audit comes.

Once audit comes, IBSN will treat you very very badly, all of them are placed offshore and no one bothers to take a individual care to address your concerns. They will ask you to provide documents which are not available. they won't tell you this while filing (bear in mind).

They will ask you to pay more money again for representation when audit comes even if you had paid for unlimited representation.

ROBBERS... CHEATS... DONT file with IBSN

Hi All,

I am also in the same boat. Got IRS query and no response from IBSN. I feel let down by IBSN.
They are not responding to any emails or calls. I have been filing my taxes with IBSN for last 6 years.

I had even recommended ISBN to my friends who also got audit this year and are now in a fix. I really feel bad for recommending IBSN to them and feel sorry for them.

NEVER GO WITH IBSN, they just want money for filing and don't bother about customers.
This is a word from a customer for 6 year. This is how you are treated and left in middle of a turmoil all alone.

Regards,
Anup

I files my 2010 tax return through IBSN. Even after multiple calls, emails, follow-ups I have not received my Tax Return artifacts for 2010.

Also my spouse's ITIN reached at IBSN US address (I paid extra for this) but it never reached me. They filed for married filing jointly so they received the ITIN but didnt care to send it to me

I have filled my tax prepration in IBSN last year. After tax prepration fee payment they asked me to send the documents for filling. Documents returned to me stating the company which was operating in chennai Shreeram infotech, tamabram is closed. Was surprised. then i felt yeah, there is something wrong with this company. i called to US, India and any number displayed in the IBSN website and to my luck there was not even a single response for almost an year. So i decided to register for this year tax filling and i got a mail & call back immediately (With on couple of hours). i said my problem they redirected me to send a mail to some id (i thought am going to end up in same situation), i sent couple of mails and no response till now. I sent couple of mails to Laxmi who is repsonding here that her compnay is best in clase, even she has not responded. I sent mails to all the escalation e-mail address in IBSN however i didn't even get even a single response. I work for wipro and i have mailed all my friends in US and those who returned from US to stop using IBSN as they are only keen in collecting the taxation fee and not ready to provide any service.
Who ever reading this, pls. stay away from IBSN. you can get any other tax provider who can really help you.
STAY AWAY FROM IBSN
STAY AWAY FROM IBSN
STAY AWAY FROM IBSN

Lakshmi,

I got a IRS AUDIT ..There is no action from your guys...Tomorrow is last Date to Respond to IRS AUDIT..
I am really feeling very bad about this...
I am an IBSN regular customer..I am filing my tax return from the past 3 years...
I am hoping you are following this site, Please look into my case number is C21859

Please take action IMMEDIATELY

Regards
Ashish

I have similar problem. I have filed my 2010 through IBSN and got Audit from IRS. They have charged me $200 to support me for the Audit process. They told me that they have faxed my documents to IRS. I got a letter from IRS to pay $3300, which includes Penalty and Interest. I was told by IRS SPOC that they haven't received any documents from any one. I sent so many mails and calls. No response. Infact, I gave the fax number to send the docs. It is very frusating. I will wait one more week, else, I will meet a lawyer to file a law suit/cheating case on IBSN. Also, planning to give a complaint to IRS and BBB

These IBSN guys are total fraud. They took my money last year and NEVER FILED TAX, DONT FILE WITH THEM.

IBSN is big Fraud company, They won't respond after paying the money...

hey laxmi, u r a bigest fraud. shut up ur mouth. i wuld say no one should go with IBSN, they simply take more money and file ur tax hich are not allowed as per law. thein when custmer get IRS notice they simply ignore.
u r a big theif...

Hi Laxmi,

I hope you are still following this portal. Please look into my case. i have been requesting every few days but there is no response from you or any body in IBSN. Please reply to my mail. my file number is File No:R70218

Regards,
Mahesh

Hi All,
Be careful if IBSN asks you for a deductible to support your Audit. Its another branch of their fraud unit that will lure you into paying $200 deductible but will dump you after payment is made. Don't pay, save your money, it may help you settle your taxes with IRS.

Its piece of shit..