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ICICI Bank

India

Consumer complaints and reviews about ICICI Bank

popbisht Send email
 
Jul 9, 2016

NO RESPONSE

Dear Concern,

I have applied for saving account online from your website and i want to open account in Kailash Colony market branch, its already one week gone and i have not received any response from your side, yes i have got a call from kirti nagar branch, but i am interested to open account in kailash colony branch as my office is also in kailash colony market.

Please advise if you people are not interested let me know, there are so many other options also available in market.

Regards

Prakash
8377910668
sk193 Send email
 
Jul 10, 2015

Miss leading information and miss sold policy

Termination of IPRU Elite Life II, policy number 19308979.

I have requested to terminate the policy which has been mis-sold to me by giving me wrong information and hiding policy charges.

Recently, I went to India because my mother passed away and visit to ICICI branch to withdraw some money out of my account and enquiring about my FD of three lakh with your bank. ICICI bank salesperson told me that they have batter plans with interest rate of 13.5%. He said what I have to do is deposit 3 lakh for next five years and after that I will get 24.00 lakh back with an interest rate of 13.5% on this condition I agreed to do so.

After all that I visited to the bank branch with in four days (you can ask bank manager or salesperson or check CCTV cam) to cancel the policy, but I have been sent back by assuring by bank manager that I will get same interest rate. Once I came to UK my brother visited to branch to terminate the policy and he has been told by manager as well as sales person they will send documents to terminate on home address and till up to now we haven’t received any documents or email. Also no one mentioned me about the charges will be deducted from the amount (which I found once I got policy at my home address).

I was in India because of my mother which I mentioned above so I was very much busy in other things so was not having access to my emails. Yes I got messages on my mobile phone about the policy but in that not enough information was provided. So once policy document arrived at home and we found that, it was totally different policy nowhere mentioned about 13.5% and on top of that I found first time regarding charges deduced from that amount as well. After finding all that I requested to terminate the policy and my request was declined. Instead of gaining back my confidence on the ICICI bank nothing has been done in my favour.

As your bank salesperson sold me the policy by saying this:
• Interest rate of 13.5% which I have not found anywhere on your ICICI prudential web site so if you still give me this interest rate on my policy I will take my request back.
• I don’t know from where your salesperson pick up this number (13.5%) and told me so if you have any supporting document so assure me I will get my money back in this interest rate I will continue with the policy.
• Have not mentioned any charges on the policy so salesperson hide this information so this is miss sold by not providing all the information.
• I and my brother visited to branch to terminate the policy and nothing has been done by salesperson as well as branch manager.

As I have request two times in branch, two time online emails and more than two times on the phone to terminate the policy and no positive result has been given to me. As time is so much important, am working five days in a week and working hard to earn money am not happy to give my money like that. It’s totally mental harassment as your sales person done wrong and on my part I believed on the person sitting inside your bank, what I got is waste of time, metal torcher, fear to loss my earnings and ditched by very reputed bank.

Can you please help me to sort this out one way or other by terminating my policy or giving me the interest rate of 13.5% on my policy as promised. For any more information please don’t hesitate to get back to me by email or phone. I will wait for your reply. Thanks.

Yours Faithfully,
Sandeep Kumar
sk193 Send email
 
Jul 10, 2015

Miss leading information and miss sold policy

I have requested to terminate the policy which has been mis-sold to me by giving me wrong information and hiding policy charges.

Recently, I went to India because my mother passed away and visit to ICICI branch to withdraw some money out of my account and enquiring about my FD of three lakh with your bank. ICICI bank salesperson told me that they have batter plans with interest rate of 13.5%. He said what I have to do is deposit 3 lakh for next five years and after that I will get 24.00 lakh back with an interest rate of 13.5% on this condition I agreed to do so.

After all that I visited to the bank branch with in four days (you can ask bank manager or salesperson or check CCTV cam) to cancel the policy, but I have been sent back by assuring by bank manager that I will get same interest rate. Once I came to UK my brother visited to branch to terminate the policy and he has been told by manager as well as sales person they will send documents to terminate on home address and till up to now we haven’t received any documents or email. Also no one mentioned me about the charges will be deducted from the amount (which I found once I got policy at my home address).

I was in India because of my mother which I mentioned above so I was very much busy in other things so was not having access to my emails. Yes I got messages on my mobile phone about the policy but in that not enough information was provided. So once policy document arrived at home and we found that, it was totally different policy nowhere mentioned about 13.5% and on top of that I found first time regarding charges deduced from that amount as well. After finding all that I requested to terminate the policy and my request was declined. Instead of gaining back my confidence on the ICICI bank nothing has been done in my favour.

As your bank salesperson sold me the policy by saying this:
• Interest rate of 13.5% which I have not found anywhere on your ICICI prudential web site .
• I don’t know from where your salesperson pick up this number (13.5%) and told me so if you have any supporting document so assure me I will get my money back in this interest rate I will continue with the policy.
• Have not mentioned any charges on the policy so salesperson hide this information so this is miss sold by not providing all the information.
• I and my brother visited to branch to terminate the policy and nothing has been done by salesperson as well as branch manager.

As I have request two times in branch, two time online emails and more than two times on the phone to terminate the policy and no positive result has been given to me. As time is so much important, am working five days in a week and working hard to earn money am not happy to give my money like that. It’s totally mental harassment as your sales person done wrong and on my part I believed on the person sitting inside your bank, what I got is waste of time, mental torcher, fear to loss my earnings and ditched by very reputed bank.

Can you please help me to sort this out one way or other by terminating my policy or giving me the interest rate of 13.5% on my policy as promised. I will wait for your reply. Thanks.

Yours Faithfully,
Sandeep Kumar
uvkg1957 Send email
 
Jan 23, 2015

Using my debit card details online purchase has been made for Rs.13999/- from my icici bank ac No.619601003464

Sir,
Using my ICICI bank debit card details of my SB Ac.619601003464 on line purchases have been made for Rs.9999/- an Rs.4000/- on 30.12.2014. The card has been blocked immediately. Please take necessary action.

M. Udayakumar,
No.3 Plot No.4 &5 sankaranagar,
Puzuthivakkam,
Chennai 91.
9498151889
uvkg1957 Send email
 
Jan 23, 2015

Using my debit card details online purchase has been made for Rs.13999/- from my icici bank

Sir,

Using my debit card details online purchases has been made for Rs.9999/-and Rs.4000/- on 30.12.2014. Immediately the card has been blocked. Please take necessary action

M. Udayakumar
No.3, Plot 4 & 5 Sankaranagar,
Puzuthivakkam, Chennai 91.
Mobile 9498151889.
bsmurali Send email
 
Jul 4, 2012

Wrong Debit to my Credit Card

Today at 15.30 IST I received the following message from LM-ICICIB :
Tranx of INR 1,000.00 using Credit Card XXXX XXXX is made at DUMMY ME ONLINE on 04-JUL-12.

The card is with me and I have not used the same. Hence it appears to be wrong debit to my card a/c
User929540 Send email
 
Apr 10, 2012

signature fraud and misleading services to nri

dear sir/ madame icici bank representaive at mumbai branch deliderately mislead you to invest in insurance products when in front they present like mutual fundsand even forge your signature.The paper work is sent by the insurance company to local adress and it never reaches you so if you want to cancel or change any descrepancy you have lost time and later if you cancel or there is lapse in payments since paper work never reaches in usa your money is lost.
The nri representatives who call in usa claiming to tell you they will help cannot help with any of the products, asking to do that when you go to india and as it happened i went after 2 years.
THe nri representative mr nelson and their branch manager mr prasanth shetty is a complete fraud they even forged my signature for a product which was never presented at time of visit.
when complaint wes made to their icici prudential that they never sent paper work since 2 years they stated they never dispatch paper work overseas, this tells you that the nri reps mr nelson. ms sarah credo knew that paper work will never come to us the paper work will be null and void due to non payment of installments. for 2 years i never knew where my 5 lakhs was invested till 2 weeks ago when paper work was brought from india addrees. we were shocked that both products were life insuance products.
they are very clever and very sweet in front and stab behind your back. i have all proofs of communcations if needed for investigations.
User241073 Send email
 
Apr 10, 2012

signature fraud and misleading services to nri

Hi,

We regret the problem caused to you. Please send us your contact details at [email protected] and we shall get in touch with you soon. Kindly refer IBGUID : "2879782" in the subject line.

Regards,
ICICI Bank Customer Service Team
User927695 Send email
 
Apr 8, 2012

Current Account Debited by the bank without balance & without authority

On a sales tax authority instruction, the bank not only debited the 40k available in the account, but debited the account by 252k taking the account to a negative balance of -212k without any intimation or notice to the customer. The current account was a normal one with no OD facility & hence without any authority to debit the account to negative balance.

Since then, the bank has been sending daily SMS to the customer & harassing him to regularize the account.

Can a bank take such action without informing the customer?

Please suggest.
User241073 Send email
 
Apr 8, 2012

Current Account Debited by the bank without balance & without authority

Hi,

Please send us your contact details at [email protected] and our official will get back to you soon. Kindly refer '2862202' in the subject line.

Regards,
ICICI Bank Customer Service Team
ICICI Bank Customer Care Send email
 
Feb 23, 2012

statement of account

Hi,

We are sorry for the inconvenience caused to you. Please send us your contact details at [email protected] and our official will get back to you soon. Kindly refer '2653736' in the subject line.

Regards,
ICICI Bank Customer Service Team
Daya Prasad Patna Send email
 
Feb 23, 2012

statement of account

Hi !!
I am an ICICI bank customer at Patna for quite sometime. I am not sure, if only I am having this problem. For my SB a/c, the Bank used to send me one statement monthly/ trimonthly basis. After sometime, they stopped sending these without any notice. As, I was also out of Patna for about 3 yrs, I could not track it as such. Once these private banks do not give you Passbooks of your account, the only link is the statement sent, either physically, or thru' mails !! When I asked about it in a bnak branch, the lady at the counter had to say that she herself has not gt hr statement for yrs altogether !! Last week, when I sent an e-mail to their head office, they replied in 4 days !!! again, after 3 days smone from bank called on my cell asking, for how many months I had not got the statement, How many times I had complained, !!!? they ask these silly questions to distract u !!! I just told them I m going to close my a/c & that's all !!
Dr Taufiq Send email
 
Feb 23, 2012

statement of account

DEAR SIR, this is one of the worst complaint for ur branch in gaya {bihar] i think. i m an nri woking in ksa as doctor.this vacation i wanted to open an nri account in ur branch gaya bihar for that purpose i taken one draft mentioning icici bank from here so that if i show tis they will directly open my account but THE MANAGER either he dont how to open the account nor his subordinates .they first assure me that they will open my account then they started giving me date daily iused to visit that branch for this purpose daily ultimately in last moment they told v r unable to open ur acoount in one month time. they all wasted my time if i would have gone in any bank thay might opened it fastly lastly i returned back to my work place and cancelled draft and suffered a loss of 5000rs.this is the . worst service i hv ever seen by any bank..
Thanking u.
Rcvijayvargiya Send email
 
Feb 23, 2012

Regarding cheque book

I HAVE SAVING ACCOUNT IN YOUR ICICI BANK AT RAWATBHATA, DISTT-CHITTOR GARH(RAJ).MY SAVING ACCOUNT NO-159801500642.DURING ON LINE APPLY FOR CHEQUE BOOK REQUEST THROUGH NET BANKING IT IS NOT ACCEPTING MY REQUEST, A MESSAGE IS COME ON SCREEN THAT ACCOUNT IS NOT CONFIGURED FOR CHEQUE BOOK IN THE SYSTEM, CONTACT BRANCH FOR THIS FACILITY
ICICI Bank Customer Care Send email
 
Feb 23, 2012

Regarding cheque book

Hi,

We have made a note of your account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team
ICICI Bank Customer Care Send email
 
Feb 23, 2012

Debited money form Saving account but not credited in credit card account

Dear indio16,

We are still awaiting your contact details. Please write to us at [email protected] and we will get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team
Indio16 Send email
 
Feb 23, 2012

Debited money form Saving account but not credited in credit card account

I already did!! Like 5 times I emailed you, and [email protected], and headnri, and managers, and the whole bank for 15 days, and still you didnt solve it. ICICI BANK SUCKS!!!
Rangaraju Send email
 
Feb 23, 2012

ICICI Bank Home Loan Original Document not returned

Dear Sir/Madam,

My Home loan account number is : LBPUN0000356887

I have closed my Home loan by paying cash, after closure i received letter from ICICI Bank to collect the documents, with reference to the letter, I have visited to collect my original property document loan certificate from your branch ICICI Bank Ltd, Mytree center, 4/10, ground floor Hosur road, Bommanahalli, next oxford college of Engineer, Karnataka, Bangalore – 560058 on 11-11-2011. I have collected some of the documents, but not received the Original Absolute Sale Deed dated: 06-07-2002.

The Original Absolute Sale Deed dated 06-07-2002 is very important one, which is registered with the stamp paper of Rs.1, 26, 250/- (Rupees one Lack Twenty Six Thousand Two Hundred and fifty only) in favor of me.

I had visited several times to the said your office in Bangalore and given a complaint for not getting the original sale deed dated 06-07-2002 so far.

Therefore I request you kindly arrange to send the original documents at the earliest. I hope that you will kindly consider my request immediately.

Regards,
Rangaraju.
ICICI Bank Customer Care Send email
 
Feb 23, 2012

ICICI Bank Home Loan Original Document not returned

Hi Rangaraju,

We are sorry to hear about your experience. We have made note of your loan account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team
Send email
 
Feb 23, 2012

Debited money form Saving account but not credited in credit card account

My account in Greater kailash II in ICICI Bank, a/c no is 031101503064, i have payment to icici bank Credit card Rs 600.00 through phone banking on 7 september 2007, amount is debited to saving account, but not credited to credit card account, i have a lot of time requested to costumer care but no body to care this situation, he/she said to me: your amount is credited to your saving account in 5 days, but at this time either amount is not credited to saving account or credit account.

Very poor service!
Indio16 Send email
 
Feb 23, 2012

Debited money form Saving account but not credited in credit card account

That ICICI Bank is lame!!!

ICICI go down stop screwing people I cant believe how many complaints they have on this board!
Sanja Samir Samal Send email
 
Feb 23, 2012

Settlement & Final Closure Letter

Dear Sir/Madam,
I was carrying a ICICI Bank Credit card (401344014317000 / 9401344014317000) which I cancelled due to some Payment & Charges conflict. After 1 year or so, I was repeatedly called by the bank officials for the payment of the dues which was much more than my actuals. Anyway finally a settlement amount was finalized by the bank officials which I payed before the due date. But I was said that after the settlement amount is paid, I will be recieving my Settlement Letter (original) and the Final Closure statement within 2-~3 weeks time. But more than 6 months have been passed, I am yet to recieve the same.
Hence it is my kind request to the Bank to kindly look into the matter and send me the Settlement Letter (original) and the Final Closure statement along with the Clearance/NOC so that my name can be deleted from CIBIL for which I am facing a lot of problems.
Thanks & Regards
Sanja Samir Samal
+919742323797
ICICI Bank Customer Care Send email
 
Feb 23, 2012

Settlement & Final Closure Letter

Hi Sanja,

We are sorry to hear about your experience. We have made note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.
BHUDEV AWANA Send email
 
Feb 23, 2012

JUSTICE

Sub- An Application, as a last hope of solution, for justice. Looking quick Real, Valuable, Supported police action against an accused.

Good morning Respected sir,
How are you ! BHUDEV AWANA, VILLAGE-NITHARI SEC 31 NOIDA (UP) is here. I am a victim of cheating. now also I am in depression, this letter sending to you for help me, I want justice & you can do it, I hope you will be best for me with truthiness.
An accused, cheater, name-Jagdish Roy a Bengoly (tenant), Y-83, sector 12 Noida, Gautam Buddha Nagar(U.P.) from last 3-4 years not giving my own vehicle Indica HR 51 W 8478, who is financed with ICICI BANK LOAN NO. LADEL00006506552. POLICE taking no action against this cheater, and not writing F I R. what can I do ? I am helpless, everyday I received court notice from bank side, from this I am depression. From last 3-4 years I am suffering, mantly, physically disturbance, Now limit being over, please save my life, I can do every step, if I will be in jail for this bank reason, than I will do MURDER of this, (jagdish roy)who destroy my whole life, it will be my helpless, so please take Quick action now against this accused before ‘‘COURT KURKI ORDER’’ against me. I am a Graduate, Educated so I DON’T WANT TAKE LAW IN OUR HAND.
I wrote more letters to police officers, political leaders & UP ADMIN Also to Media, Time to time.. But all was useless, in the last I hope only one you can save & help me from this person. I want surrender this vehicle to bank, because from first I was not able to fill installment of this vehicle, but this person was absconded with my this vehicle .Noida sec 24 police also very well this man, because this is a tenant not give rent any landlord, owner has already filed case against this cheater, in this situation this accused can be run away(absconded)this is last chance for you and me, please arrest this person. I am a poor, have no money for advocate for court case. where I go ???in the last I want your Valuable support.. please help me and pray for me !!!
NOW BANK CAN SEND ‘‘KURKI ORDER’’ ANY TIME, SO PLEASE MAKE FAST SOLUTION BEFORE IT.
THANK YOU VERY MUCH SIR.
APPLICANT
BHUDEV AWANA, Nithari Noida,
ICICI Bank Customer Care Send email
 
Feb 23, 2012

JUSTICE

Hi,

We are sorry to hear about your experience. We have made note of your loan account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

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