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KFC

Malaysia

Consumer complaints and reviews about KFC

Amira Zol Send email
 
Aug 23, 2019

staff yg mengajim dn biadab

smlm ad singgah kfc dkt kcm..(22/8/19) the only kfc yg ad dkt dlm kcm tu..sye nak ckp sikit mengenai staff yg tk beradab dgn customer..mse ambil order tu tkde org sgt kt kfc .. so kfc mcm sepi lah sikit ,.. yg sye tk puas hati staff yg ambilkan order tu boleh mengajim .. mula2 sye igtkn gurauan ..saya boleh terima lagi ..tpi dh lme smkin menjadi !! muka saya terus berubah ..rse nak cancel order pon ada !! dia ambil order acuh tak acuh .. masa nak melangkah keluar dri kfc dia smpt lgi ckp .. TERIMA KASIH DATANG LAGI !! bergema satu kfc .... so please kfc take staff yg reti hormat org sikit .. dalam logistic pon consumer sendiri tk suka bila dpt lynan tk baik dri supply !!!
jamill1283 Send email
 
Jun 24, 2019

Delivery Servis Paling Teruk

Delivery sangat teruk. Janji 60 minit, tapi makanan hanya sampai selepas 2 jam. Saya dapat maafkan bungkus makanan yang koyak, plastic mash potato yang pecah dan kotak burger yang kemek, tapi paling tak puas hati makanan sampai dah sejuk. Pelanggan dah la berlapar makanan tak sampai-sampai, bila terima dalam keadaan tu sangat menyakitkan hati. KFC johor baharu, please improve.
Hassim501 Send email
 
Jan 1, 2019

Ambil Order macam mau mara

Saya nak Order makan kfc di shopping mall Pacific butterworth pada 31/12/18 jam lebih kurang 1pm.tapi sebap kan cara layanan yg sangat kurang ajar saya tak jadi makan dengan keluarga saya.saya sangat mara tidak berpuasa hati.apa saya mampu cakap good bye kfc and mecdonal jadi pilihan lepas ni.saya Serta kan picture untuk bukti.staf perempuan seperti dalam picture ada la sikap yg membuat saya tak kan datang sampai bila2 ke kfc lagi.

Ambil Order macam mau mara Ambil Order macam mau mara

uthama Send email
 
Sep 27, 2018

chili sos not provided

buy 2 set dinner plate but not provided chilli sos packet.also 4 set potato salad for 2 set dinner plate.
check 529 counter 1
Sitianees Send email
 
Aug 26, 2018

Staff tidak cukup , cashier hanya seorang

Staff yang kurang dalam customers service, manager yang handling semua ,in fact manager layan dengan baik dan sentiasa senyum.

Staff tidak cukup , cashier hanya seorang

Zulaikha Send email
 
Jun 17, 2018

Staff buat muka bila surve

Buat muka dengan cust bile surve...saya pon x faham..saya beli bayar bukn dpt free!!!!
abdulwahid.1976.sg Send email
 
Nov 19, 2017

wrong sense worker

Hai I am Abdul wahid, i am residing in singapore. I came to malaysia for a tour and i am moving to India as my next travel. I am staying at Ampang place. I came to your shop on 17.11.2017,shop location KFC Jalan Wawasan 2/3, Bandar Baru Ampang, 68000 Selangor, I came with my wife and my daughter.. my daughter age is 16. On your shop one of the workers saw my daughter in wrong sense that i noticed. If sees my daughter as normal thats ok but his sight is not in good sense... and looking at my daughter for a long and number of times. He is called my daughter using some different sounds, This kind of persons, making the tourists to be get irritated and to make them feel unhappy. Dont placement the young age persons at this place and never make others feel, its all in the hand of the shop owners. all the younge people's not doing like this, It's happen front of the shop, he is wearing KFC uniform That time i notedown The worker name. The worker name is " Fadzil ". Appearance of the worker short and black, Never make placement of this young age person to make to other also feel and make unhappy. I am posting this information, as a father i am really feeling for this. Please take some action on this... feel as a father while taking this action. And please share the action that you taken on him (the worker) to my mail. if you not take action against him i write the mail to KFC headquarters, my mobile number not reached Because i am travelling abroad.

Thank you

SHOP LOCATION :
52G -54G, Jalan Wawasan 2/3, Bandar Baru Ampang, 68000 Selangor

WORKER NAME: FADZIL
abdulwahid.1976.sg Send email
 
Nov 19, 2017

wrong sense worker

Hai I am Abdul wahid, i am residing in singapore. I came to malaysia for a tour and i am moving to India as my next travel. I am staying at Ampang place. I came to your shop on 17.11.2017,shop location KFC Jalan Wawasan 2/3, Bandar Baru Ampang, 68000 Selangor, I came with my wife and my daughter.. my daughter age is 16. On your shop one of the workers saw my daughter in wrong sense that i noticed. If sees my daughter as normal thats ok but his sight is not in good sense... and looking at my daughter for a long and number of times. He is called my daughter using some different sounds, This kind of persons, making the tourists to be get irritated and to make them feel unhappy. Dont placement the young age persons at this place and never make others feel, its all in the hand of the shop owners. all the younge people's not doing like this, It's happen front of the shop, he is wearing KFC uniform That time i notedown The worker name. The worker name is " Fadzil ". Appearance of the worker short and black, Never make placement of this young age person to make to other also feel and make unhappy. I am posting this information, as a father i am really feeling for this. Please take some action on this... feel as a father while taking this action. And please share the action that you taken on him (the worker) to my mail. if you not take action against him i write the mail to KFC headquarters, my mobile number not reached Because i am travelling abroad.

Thank you

SHOP LOCATION
52G -54G,
Jalan Wawasan 2/3,
Bandar Baru Ampang,
68000 Selangor

WORKER NAME : FADZIL
saiful.fapp Send email
 
Oct 31, 2017

no spoon

QSR stores Lvl 12 tower 1 < [email protected] City Centre Jalan Utara 46200 Petaling Jaya Selangor Darul Ehsan.

I'm a resident that lived in the area for years, and each time I went to get a snack plate I didn't get the spoon for my coleslaw and mashed potato. how am I going to eat if I'm at the workplace? it's always like this.Each and every time I went there they didn't give me any spoons.

now I have to report this.
Rafiholdings Send email
 
Oct 24, 2017

Warning me don't oder online

Today I'm just oder kfc online at website..in few minutes I'm received call from kfc and let me know
my area not cover for delivery...than I'm said how come like this last week Friday I'm just oder and they deliver to me..and how come u not cover in u website is undercover...I'm already paid use card .
Than I'm call the customer service to complain after that I'm received call from different numbers..and they said the rider is on the way.
After I'm received the kfc the rider told me
"My leader store said this is last for u oder online and we will not deliver to u anymore pls don't oder again" after im said okey and directly call customer service to complain immediately about this. Kfc now is too bad...in future better they closed down all branches.

Warning me don't oder online

ROHASLINDA BT OSMAN Send email
 
Sep 6, 2017

KFC SELAYANG BARU

HI..saya bertahun2 makan d KFC SELAYANG BARU, tp masalah saya berdepan dengan tong sos di tingkat atas KFC selayang yg berdektan dengan Stadium MPS ni sangat2 mengecewakan.samada KFC Malaysia tak cukup bekalan sos pada cawangan ini atau staffnya yg malas nak refill tong sos tersebut. dengan masalah seorng staff auntie india yg suka menjerit marahkan pelanggan yg cuba menekan tong cili sos tu buat saya sakit hati..seboleh2 dia marah kami yg cuba utk mengeluarkan sos, tp sering di marah oleh staff di sana terutama auntie india tu , dia cakap "kalau nak bagi tau lah!!!! " dengan nada menjerit..bila dia bukak tong sos itu, OMG memang sosnya tiada,seboleh2 dia tak mau refill sos yg dah nak habis tu,punyalah kedekutttt..ada 1 day saya berbuka puasa di sana pada tahun Bulan Puasa 2017 , sy melihat auntie india tu marah pada 1 customer ni sbb bdk tu tertumpahkan air, dia punya mengamuk sampai bdk tu tak jadi berbuka puasa di sana dan terus balik keluar dr KFC sbb di marahi oleh pekerja KFC di sini..saya melihat je sbb tak daya nak marah sbb sy sedang dokong ank yg berusia baru 2 bulan,niat saya nak bawa ank2 sy berbuka puasa di sana jadi tak best, sbb bdk2 melihat aksi BODOH staff auntie tu yg banyak kali buat perangai di sana, di samping ayam KFC di sini tak tau kenapa kecik???? semua perasan, tak mcm KFC di cawangan lain.
Mohd Fais bin Ismail Send email
 
Sep 1, 2017

lacking of manner and low attitude in service

Dear KFC,
I totally dispointed when one of your staff totally bad attitude when she is serving me.Her name is Thurga as a trainee at kfc Seremban,just now.I want detail explaination about lovely campaign "i hope" / charity.I just asking in detail about the process BUT she wont answer n show #### mock face infront of me. Thanks to her with #### service.
MinMin Send email
 
Aug 21, 2017

Food

Today i had having my lunch at Kuala Lumpur TBS's KFC
With two of my friends. I was ordered a set with one piece chicken. The drumstick was really disappointed me!!! The drumstick was the most smaller drumstick I found from all the KFC. It look like the drumstick had eaten by someone before!!! It was the first time I feel disappointed about the KFC food. I hope the related branch will take action about the matter. TQ.

Food

Farrah Send email
 
Aug 7, 2017

Pengemis di dalam premis KFC

Saya dan anak perempuan berusia 5 tahun ke kfc seksyen 6, Kota Damansara pada jam 6petang hari ini.keadaan tidak berapa sibuk dan pelayan di kaunter kfc bertugas dengan mesra seperti biasa.saya bercadang duduk di satu sudut yang dekat dengan kawasan permainan kerana bercadang untuk bagi anak main selepas habis makan.sedang kami berdua baru nak menyuap makanan, datang seorang pengemis minta makanan dari saya dan anak.sebagai wanita, saya rasa kurang selesa apabila pengemis itu cuba datang dekat untuk mengambil makanan di meja saya, lalu memanggil pelayan kfc bertugas.Dia cuba menenangkan pengemis lelaki itu yang tiba2 jatuh ke lantai memprotes.Saya berasa tidak selesa lalu meminta makanan dibungkus untuk dibawa pulang.Minta pihak KFC meyiasat dan memastikan situasi yang sama tidak berulang demi keselesaan pelanggan dan kesinambungan perniagaan KFC kelak.
Jega Send email
 
Aug 1, 2017

waktu opening

hari ini(1.8.2018)pada pukul 10.45,apabila saya bersama kawan2 saya nak masuk KFC,mereka(staff) kata mereka belum buka lagi sedangkan dalam waktu urusniaga tertera buka at 10.30.kami amat kecewa dengan statement itu.sebab,sebelum ini kita ada pergi kfc Rishah,mereka akan open tepat pada masanya.Then,apa masalah dengan kfc Tambun
JAUHARI Send email
 
Jul 13, 2017

Harga normal pada waktu promosi

Saya ingin buat aduan berkenaan harga pada waktu promosi (Lunch Treats)

Saya membuat pembelian Snack Plate pada jam 12:03 pm di KFC Seksyen 7, Shah Alam. Sepatutnya pada waktu promosi harga yang terpapar di menu adalah RM 12.50. Tetapi saya dicaj sebanyak RM13.70. Alasan yang diberikan oleh penjaga kaunter, masa pada system tidak sama dengan masa pada jam di KFC tersebut. (Dalam sistem masa cepat 5 minit)

Persoalan :
1) Tidakkah harga pada waktu promosi adalah merujuk kepada waktu dalam sistem KFC? (Waktu dalam sistem sepatutnya selaras di setiap premis KFC)
2) Bagaimana KFC tersebut menentukan waktu dalam sistem adalah salah, sedangkan jam saya turut menunjukkan waktu yang sama dengan sistem KFC?
3) Saya menuntut untuk batalkan pesanan & membuat pesanan semula selepas 5 minit (waktu promosi mengikut jam di premis berkenaan) tetapi tidak dibenarkan dengan alasan pesanan tersebut tak dapat dibatalkan.

Jauhari
012-2232462

Harga normal pada waktu promosi

Shashivasugi Send email
 
Jun 20, 2017

LAYANAN TIDAK MEMUASKAN

Today i went to KFC BANDAR PUNCAK ALAM, SELANGOR with my husvand for dinner. I reach there around 10.00pm. There was a long q. I m waited for 20 minutes...when my turn for order....they told me that only left drumstick chicken n no more chicken to Cook.
I very disappointed with their answer...KFC was a Francis company....How could they told like that....
If really don't have chicken, they should inform custemer who wait long time....i m really disappointed after wait long time....
I want feedback from KFC management.....
Tq
totenkopf21 Send email
 
May 30, 2017

Working hours

As the fasting month is now in full swing around the world, my family and I decided to dine in at the KFC restaurant around my area (which is a second branch recently opened) after the fast had ended for the day only to be rebuffed at the entrance saying that all the staff needed to have a break after their fast and no one would serve me. This itself is already ludicrous of a concept to even consider yet alone implemented as a restaurant during operating hours should have a minimum amount of workers serving at all times (forsaking the time needed for breaks which can be done in rotation and workers on their day off. As a restaurant still in the confines of operating hours, they should have at least bother to make an effort to accommodate their customers and work in rotation among the staff.Speaking logically, would they have to chase off paying customers everyday by telling them : Sorry man, we all had a day of fasting so now we need a break from serving you guys. I myself am a Muslim to begin with and I don't skip a day of work just because I fast. By the way, this happened in Kota Kemuning, Malaysia just for basic info.
Long story short : My family and I went in to KFC to dine in a few minutes after fasting time but were rebuffed by the staff saying they needed a break from us.
ADAM 96 Send email
 
May 18, 2017

Attitude complaint

Attitude complaint
The attitude of your worker is such rude.I didn't get the part that i ordered.At first , I thought that she misheard me but after i repeat again about the part that i wanted, she refused to give me that particular part.I was shocked since it is the first time in my life that i didn't get the part of the chicken that i wanted. Plus, she also give me the bad expression when i insisted to get that part. I got drumstick part instead of chest part. That particular part was actually have been cooked and ready to be served to customers .I saw that with my own eyes. I wonder if i need to pay more to get that particular part , or i cannot choose the part that i wanted .Ha ha ha

Secondly, i wanted to complain on behalf of my friend who ordered Heaven and Earth drinks but he got pepsi drinks instead of the drinks that he already ordered. It was really disappointed my friend and me who were the customers of that particular kfc branch.

Venue :KFC Petronas Solaris Lebuhraya Sungai Besi Seri Kembangan.

Cashier :Kha Man

time : 11.15pm - 11.45pm

" I hope that fast food restaurant will improve their services soon" ☺

Attitude complaint

ADAM 96 Send email
 
May 18, 2017

Attitude complaint

Attitude complaint
The attitude of your worker is such rude. She treated me and my friend so badly.Plus, she refuse to give the part of the chicken that i already ordered.At first, i though she misheard me,then i repeat again about the part that i wanted, then she refused to give me that particular part of the chicken. She just give me the drumstick instead of chest part.I was speechless at that time because this is the first time in my life that the cashier of kfc didn't give what I wanted eventhough that particular part was already cooked and ready to be served to customers. I wonder if i should pay extra money to get what i wanted or the customers must accept whatever part of the chicken that have been served by their workers? Usually I didn't get the part that i wanted because it is sold out or being cook and that is acceptable reasons.

Secondly , i want to complaint on behalf of my friend who ordered heaven and earth drinks but he got the pepsi drinks instead of what he already ordered.This is unacceptable since my friend need to add up money to get that drinks but didn't get what he already ordered.


ggslmn Send email
 
May 10, 2017

delay

order should arrived on 2.34pm but one officer from kfc call me at 2.28pm and tell me only have one rider (claims will send the order that time) for me, you should call me earlier. seriously kfc delivery services unsatisfied !

delay

Rozila Omar Send email
 
Apr 22, 2017

Masa di mesin pengira

Saya datang ke KFC Taman Perling jam 12.04 noon. Saya order dinner plate + nasi dan bayaran Rm 20.60. Saya rasa bayaran agak mahal sebab jam sudah melebih 12 noon. Saya semak resit printed menunjukkan masa 11. 54 am. Patutlah bayaran mahal sebab jam pd mesin pengira lewat 10 minit. Di belakang saya masih ada beberapa customer yg masih beratur. Walaupun beza tak sampai rm 3 tp ini menunjukkan pengurusan tak telus dan mengambil kesempatan atas kealpaan pengguna. Klu KFC nak kaya pun bukan cara begini. Saya masih simpan resit pembayaran.
Zul1056 Send email
 
Apr 2, 2017

Tunggu pesanan lama

Pada 2/4/2017 saya sekeluarga telah pergi ke kfc tesco extra seberang jaya. Saya telah memesan 15 ketul ayam set bucket berbaloi. Pada waktu itu ayam belum masak dan pekerja di situ suruh saya tunggu sebentar. Saya tunggu lebih kurang 15 minit. Bila ayam dah siap masak, pekerja tu bagi dekat orang yang sudah order sebelum saya order. Saya tanya lama lagi ke nak siap? Pekerja tersebut cakap tunggu lagi 12 minit. Saya pun tunggu dengan sabarnya di hadapan kaunter. Sedang saya tunggu tu ada beberapa orang pelanggan lain yang memesan set yang kecil. Bila ayam tu sudah masak kali ketiga saya hanya diberikan 11ketul ayam spicy dan selebihnya nak diberikan yang original berbaki daripada pelanggan yang memesan set yang lebih kecil, yang membuat pesanan kemudian daripada saya. saya diminta menunggu lagi selama 20 minit untuk mendapatkan baki ayam yang saya pesan ,saya membatalkan pesanan saya kerana tak sanggup lagi menunggu,persoalannya adakah peraturan didalam syarikat kfc yang menyatakan pelanggan yang memesan set kecil diberikan keutamaan berbanding dengan pelanggan yang memesan set lebih besar walaupun memesan set besar dahulu berbanding set kecil? Mohon penjelasan.
Roshna Send email
 
Mar 21, 2017

Service

The staffs are really slow. During lunch hour, there is only 2 counters open when there is a long queue ahead. Been waiting for more than 30 minutes. The service is really bad, and the number staff is insufficient as the person taking order is the only person getting the order settle. Please look into this matter.

Service

rashni Send email
 
Jan 25, 2017

Wrong amount returned

To whomever it may concern,

Yesterday on 25th of Jan around 9:00PM at City Square Johor Bahru, I walk in and ordered 3 snack plates set and 1 cheezy wedges, I hand over RM100.00 but the amount that was returned was RM7.40 which I didn't realise till I get back home. Do check into this, as I believe when they did their closing there will be extra amount. Check the CCTV for extra proof as I have throwed the receipt. I will be walking in tomorrow for this. Do inform the staffs ASAP about this as I don't wish to waste my time tomorrow arguing with them about this. If you wish to contact me, my number will be 0146027955 and my name is Rashni Ramasamy.

Regards,
Rashni

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