Log inRegister
Submit Complaint

King Soopers

United States

Consumer complaints and reviews about King Soopers

Queennvme Send email
 
Nov 2, 2014

Very Bad Customer Service

Russ Dispense, King Soopers CEO

Hello Russ,

I am writing this email to advise you of the simply deplorable customer service I received today at King Soopers – Hampden/Tower. For years this has been my key store and I have spent thousands of dollars monthly. However, after today, I am certainly rethinking my grocery buying from King Soopers.
You see my purse was stolen today from this King Soopers. Though the theft was no fault of your store, the aftereffects will linger on.

Within minutes of my discovering the theft, I advised your clerk, an older Asian woman of the theft. Instead of offering me any assistance, she began to scream at me that I had my purse with me. When I advised her I did not, she begin to argue loudly throwing accusations my way of my dropping the purse, eventually she walked away saying “oh well, I can’t help you”. She even argued with me directly in front of your manager.

It was me who requested a manager, me who waited and waited and waited for one to finally appear. Although Bob was certainly friendly, he was unable to locate anyone on your security team, loss prevention – anyone who could assist. He also mentioned that even if they did find someone, no one knew who to run a tape to see what occurred.
I finally left after sometime only to follow up 2 hours later and be hung up on by Natasha – (who declared she could not call back since she did not have my number, where was the contact information that I left?
Had to place another follow up call where I was directed to your security Jerry who advised me that the personnel was allowed to take breaks and they followed up when they found time. He questioned me very rudely on my time of contacting the police. I of course advised him my instructions from Bob, the manager was that the police response time would be more than 2 hours so I was better off calling from home.

My thoughts – this was my purse, suppose it had been my young child. Would I have had to deal with a surly clerk, missing manager, non-existent loss prevention, lax security personnel, no one to read a security tape and blame the customer mentality.
See we shop where we are appreciated and this overly lax of concern coupled with the lack of security has made us all question where our dollars will be spent from now own. I, my family, friends, our business and Facebook audience put our money were the customer service is.
Is this deplorable service what should be expected from now on?
veryafraid Send email
 
Sep 1, 2014

Joanne

I asked Joanne where I could find some hot dog buns and she literally pointed down the aisle, I thought ok I guess I am on own. Later I saw her talking very rude to an employee on the sales floor. This woman should not be in a business where customer service should be a priority. I felt bad for the young man she was talking to and left my cart of groceries. I will not be returning to that location. That lady should have stayed home with her head under the covers today.
dirtfarmer35 Send email
 
Jan 20, 2014

poor quality fuel

I purchased fuel from the Bennett King Soopers after work. I had been using Conoco fuel and the car ran great. I had $1.00 off fuel credits from Kings and decided to try it. Car sat over night. Next morning I drove 30 miles from house (temperature was cold). Midday I started home (temperature now in the mid 60's). Car began stalling, dying and backfiring as well as losing almost all power. I am an ASE mechanic. I started by changing fuel filter. What I got out of my filter was not gasoline. It was almost pure alcohol. I decided at that point to drain tank and put good conoco fuel back in which I did. After that the car still lost power but now it smokes heavily and wont idle at all. Replaced o2 sensor and checked fuel pump pressure which was good. No help. King Soopers refuses to help. The referred me to their third party complaint unit that denied my claim. I feel that they are calling me a liar and trying to scam them. This is not the case. Bottom line- They sold me a product that damaged my vehicle and are unwilling to correct the problem. All I have had is runarounds and passing the buck from them.
rsfdave Send email
 
Jan 17, 2014

King sooper Gas Station Price rip off

I get me gas at the stetson Hills Blv station in Colorado Springs and the past week they have raised there prices 20 cents Hire then every gas station in Colorado Springs everyone else's Gas price is $3.07 Gal King Soopers gas is 3.27 to 3.29 a Gal on Reg unleaded this is very wrong so what good is the discount price of 3 cents when you buy food in the store your not saveing anything this is called riping off the Customers so if this is the way King soopers runs thing with the gas I will never buy gas or maybe food eather again from them I am going to call the state of Colorado weights and mesures
erlinda Send email
 
Mar 4, 2013

Waiting on response for 2 weeks

Hello,
Recently I contacted your company regarding a complaint that I had at your store located in Aurora on Chambers and Colfax. I'm still waiting for this representative to respond.Please see email below. WHAT IS TAKING SO LONG!

*******************************************************************************************************************

Date: Sat, 23 Feb 2013 06:02:12 -0700
> Subject: RE: Kroger Customer 1st Alert
> From: [email protected]
> To: [email protected]
>
> Hello my card number is 492264196498
> my address is
> 1900 Fraser Ct. Aurora CO 80011
> The data on receipt is
> 02/19/13 07:29pm 52 10 298 355
> Amount spent $35.48
>
>
>
> [email protected] wrote:
>
> >
> >
> >
> >Dear Erlinda:
> >
> >
> >Thank you for contacting King Soopers. I apologize for the poor service you received at the store on your last visit. So that I can best support you, please respond to this email with the following information:
> >
> >Please send the 12 digit card number
> >Your mailing address so I can verify the card
> >The data off the receipt: date, time, 4 groups of numbers behind the time and the total spent
> >
> >I would like to add your fuel points and a courtesy coupon to your card which I need these items to complete.
> >
> >I look forward to your response.
> >
> >Sincerely,
> >
> >Sincerely,
> >
> >
> >
> >Amy Tumbleson
> >Consumer Affairs
> >
> >Reference: 14274449
> >
> >
> >
> >CUSTOMER COMMENTS:
> > I started at the bakery dept and needed wheat rolls and could not find any. I saw a bakery person stocking some bread and as I was approaching her I heard her say "stupid people and then they wonder why people get sick" I did not know who she was speaking to. I asked her if she had any wheat dinner rolls she said "no" and walked away. I kept looking and after 5 min found packaged wheat dinner rolls. At the checkout I forgot my king soopers card in the car as it was very cold and left my mom in the car with the heater going. I only have a key chain king soopers card. I entered my alternate ID , tried every phone number I could think of and none of them worked. The cashier happened to be the store manager he kept sighing as my alternate ID was not working. He never once offered a new card or anything. He simply said "it doesn't work lady". I finally just paid full price for my items and walked out. He never cared. I ended up paying about 5 dollars more than what I should.
*******************************************************************************************************************
Stevenst Send email
 
Feb 23, 2012

Terrible experience

My wife went to the Greeley store on 35th avenue on 8/6/09 to purchase the USDA Choice Boneless Half Ribeye that was advertised in an ad distributed on 8/5/09. What was there instead were whole bone-in ribeyes. She also went to purchase the advertised chicken leg quarters from the same ad. There were none to be had. This has become a increasing occurrence at this store. I can understand a mistake once in awhile, but this is starting to look purposeful. I attempted to comment on their site, but kept getting an error.
Nightcrew77 Send email
 
Feb 23, 2012

Terrible experience

As a long time Kroger employee and having been through the high turn over that grocery nightcrew often causes I have seen more crew and members of management come and go than I care to recall, in all honesty I usually refer to new hires as F.N.G for at least three months before making any attempt to recall names. It has recently became more apparent that with all the "Key Retailing" hoopla that the management the company has begun to seek out for promotion are no longer the most qualified for the positions but the most compliant yes men available. I have never aspired to much more than to be returned to the simple life of a stocker but as one of the only remaining workers with the experience and work ethic to allow the "Red Badges" I work for to not appear mentally defiant no matter how silly or downright stupid their decisions are, as a result I have been moved from trouble area to trouble area and am currently in dairy against medical advice as lifting more than forty pounds on a recently reconstructed shoulder could cause severe nerve damage crippling me for life, at thirty years old not that promising. A key example is that over the Thanksgiving holiday week the grocery manger ordered loads in excess of 700 cases per daily dairy load requiring in excess of thirty hours per load to stock and condition, while managing to schedule only sixteen hours per load. We busted our humps and averaged sixteen to eighteen hours to complete and do you think that would merritt a "good job" or maybe even a "thank you" no our reward for near suicidal pace was a write up of course postponed two weeks and avoided until each workers last day of work for the week. Cowardly. If you truly think your employees are not doing their jobs why not inform them as soon as possible. Another thing that I have noticed is "training" has gone from allow me to show you what to do from a member of management to you are in this department now and if you screw up we will tell you every chance we get until you get it right, well I don't know whats rights this week but is not whatever you did.
This brings me to the whole "Key Retailing" plan as management calls it, I have worked for many companies from mom and pop stores to international oil conglomerates and this "plan" seems to be more like the revised revisions of the idea of the concept that could one day with a lot of luck become the "plan". Oil companies and even computers firms use this strange idea referred to as beta testing you take random sample of your intended market and try things out before going into full scale operations. I went through a few of these in the oil world and you know by the time things went live things had been reworked or scrapped completely multiple times. Why would they scrap a great marketing plan? You ask. Feedback. Since it was almost never the same stores used to test each concept and actually listening to the results and input of those that tested it. Instead of selecting a few stores that you know will prove any idea you have so you can tell everyone that thinks there might be a flaw in it "no, your wrong my three pet stores can do it and it doesn't matter if you have four times the sales and less than half the manpower it's been proven and is now infallible."

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    CCI*[email protected] - Fraudulent CCI
    These CCI jerks tried to rip me off $ 636.54. Even...
    Shark Steam Iron - Shark 1800 Iron
    This morning while ironing for work my iron kept going on...
    MTA Bus - M-15 bus line
    Me and my wife were on our way home from the doctors...
    AWOKE IPHONE 7 PLUS - CAN'T CLAIM WARRANTY
    Dear friends, never ever you attempt to buy products...
    AWOK - Can't Claim Warranty
    Dear friends, never ever you attempt to buy products...
    DSTV - SERVICE
    On the 29th of May, i visited the Multichoice branch in...
    Triton Global - Triton Global scam charges
    Unauthorized charge Triton Global charged me a random $5...
    IC Freeshipping.com - unauthorized charges
    Whatever IC FreeShipping.com has been taking monthly...
    Brandon hates - Stop taking m9ney
    Stop taking money Tues was a free trial this needs to stop
    Eskom - Damages caused
    On 03/06/2019 Eskom turns power on and of multiple times...

    Recently Updated Complaints

    CCI*[email protected] - Fraudulent CCI
    These CCI jerks tried to rip me off $ 636.54. Even...
    Shark Steam Iron - Shark 1800 Iron
    This morning while ironing for work my iron kept going on...
    MTA Bus - M-15 bus line
    Me and my wife were on our way home from the doctors...
    AWOKE IPHONE 7 PLUS - CAN'T CLAIM WARRANTY
    Dear friends, never ever you attempt to buy products...
    AWOK - Can't Claim Warranty
    Dear friends, never ever you attempt to buy products...
    DSTV - SERVICE
    On the 29th of May, i visited the Multichoice branch in...
    Triton Global - Triton Global scam charges
    Unauthorized charge Triton Global charged me a random $5...
    IC Freeshipping.com - unauthorized charges
    Whatever IC FreeShipping.com has been taking monthly...
    Brandon hates - Stop taking m9ney
    Stop taking money Tues was a free trial this needs to stop
    Eskom - Damages caused
    On 03/06/2019 Eskom turns power on and of multiple times...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username