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South Africa

Consumer complaints and reviews about LABOUR DEPARTMENT

tina123 Send email
May 23, 2014

Dragging for over a year to refund

Good afternoon

I have for over a year tried to get a refund sorted out with the department of labour. They deducted money from payments made to me, because of an error on documents. Those have been submitted and rectified, but they still have not released the payment. It has been over a year and nobody is willing to even try and get it sorted out. The lady whom people keep referring me to, does not want to even talk to me. How will I ever get this sorted out??
[email protected] Send email
May 8, 2014


I applied for my maternity benefit to be paid out on 14 February and was told to return in March to fill in a continuation of benefits claim. I went back on 18 March and was told that one of my forms was incorrect. I corrected it the same day and faxed the form through and I submitted the continuation of payment form. I was told that I should receive payment within 2 weeks. 2 Weeks later I had received no payment. I sent through an e-mail on 2 April. I phoned the UIF office on 7 April and I was told that my application was approved and I should have recieved a small amount. My bank statement reflected R12. I went in again on 8 April and I was told that one of my forms was missing and that I cannot receive payment without that form. I filled in a new form and was then told by the employee that he is taking my form to the pay point immediately and I should receive payment withing 5 working days. I received no payment so I phoned the UIF office on 16 April and I was told that they would get back to me. I phoned again on 22 April and the person said they did not have time to check yet and would would check what the problem is and phone me back. I phoned again on 23 April and nothing had been sorted out. I sent through an e-mail on 23rd again, requesting feedback.The employee then phoned me at the end of the day to say that my payment is blocked and he needs a supervisor to assist him. I phoned again on 25 April and the person that was assisting me and promised to phone me back was on leave. I spoke to the supervisor and he told me the same thing - that he would phone back. On 29 April I received a call from the person who I e-mailed and he asked me to contact him again on Friday 2 May again to give him an opportunity to investigate. When I phoned on Friday I was told that he is in Joburg and I should phone on Monday 5 May. When I phoned on Monday, he said that he was still following up. It is now Thursday 8 May, 3 months after I applied and followed up a few times and I am still waiting for someone to assist me. I need the money and I have many things I need to pay. How long could it possibly take to follow up on a query?

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