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M1

Singapore

Consumer complaints and reviews about M1

Redress.me Send email
 
Feb 29, 2012

Broadband network service

I have forwarded the story to Redress.me. Hope you will get the recourse you needed. Here it is:http://redress.me/view_post.php?pid=2028
Redwood.lin Send email
 
Feb 29, 2012

Broadband network service

there is a case happen again in Expo DBS asia hub area.
I am working in this area. I am using M1 service. The phone can detect the signal but cannot receive call, cannot dail out, cannot receive or send sms.
Data plan is not working as well.

I call M1 2 times already. the answer is engineers are fixing, I still need to pay the plan fee. Cannot cancel the line.

This is M1 service I experienced.
Feliz8823 Send email
 
Feb 23, 2012

Awful Customer Experience with M1, Ms. Karen Kooi

http://www.m1.com.sg/M1/contact/feedback/index.html
updated today 31 Jan 2012

The feedback form above never reach to M1, after you click submit. it will show you Object Error.
Can you imagine how this customer service works?
Feliz8823 Send email
 
Feb 23, 2012

Awful Customer Experience with M1, Ms. Karen Kooi

Totally agreed with this M1 service, its worst on Sembawang.
Outsourcing service center CSO 1627, never answer call after 7pm. However, advertising stated service call till 10pm. I can't imagine, and don't believe CSO busy on task or dinner time.
3 months never solve my billing problem.
Never Ever M1 Home Broadband.
AJDYAMITE Send email
 
Feb 23, 2012

Awful Customer Experience with M1, Ms. Karen Kooi

I also have similar experience, I have paid $100 and agree to pay another $160 on 27th but M1 just cut me off and when I call to complain they insist they have reinstated the line and the staff is very rude keep asking when are you going to pay. The staff even call back telling that my hp status has been reinstated but actually not.
IcyWombat Send email
 
Feb 23, 2012

Awful Customer Experience with M1, Ms. Karen Kooi

12/6, signed up for a 50mb home fibre broadband service and requested for installation on 4/7. On 30/6, gave M1 a call, installation confirmed. 4/7 came, no show. My half day leave wasted.

Next day, M1 called to arrange appointment on 8/7, I requested for 7pm, CSO said he will arrange for me. Came 8/7, no show, no call. Great, I've waited like a fool.

I'm busy and totally forgotten about this. My wife jokes with me that M1 is sending the bill to me, I said: "Nah, M1 can't be this stupid!". Next day, 21/7, bill came, charges starting from 5/7. Remember M1 ads that people feeling sun-like? Yes, I'm feeling it too, about 6000 degree Celsius.

Being a good customer is not appreciated by M1. I need to give some lashes personally to get things moving. Called M1 and I'm told that my installation is being handled by a special team. While I doubted whether the team even exist, I should give them a few tight slaps to wake them up! Should I?

M1 is finally calling me after 18 good days. I'm told that I can only have my service after 15/8. I made a complaint and if M1 don't even want to try harder to deliver the service, please tell me so, I can turn to other ISP anytime! I demanded escalation and delivery by end July. The Superior called me, kept emphasizing that end July delivery is not promised, will try.

Monday, the Superior called, end July delivery impossible. Thanks for trying. I'm just tired of this. Just call me anytime and I will make myself available at M1 convenience to deliver the service. How's that sound?

Wednesday, M1 called to offer a mobile broadband, considering the delay to deliver the service and I might not have an internet connection. Now M1 realize for how many days I have waited and how many to go for the service to be delivered?

Two thumbs down, worst customer experience ever, M1.

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