i changed apartment address and relocated the broadband service,
i was charged 55$ as a service fee, this is a rip off, because M1 will not relocate the service if i dont pay the fee and i lose the 2 year plan if i dont pay it, and i dont understand whats the cost involved for me to pay 55$. This is a ripping off customers just because they can and the law allows thieves like that.

Dear sir/madam ,
From today I am unable to hear the voice of phone calls and voice mail. It is completely dead. My iPhone receiver is working perfectly and even I checked with iPhone support people. They said it is carrier problem. Can you pls resolve this issue as soon as possible..

I wanted to terminate MyRepublic while asking M1 to install a new fibre optic line for me, however they are not able to do so.

Reason being they said that both my spare and 1 free fibre termination points are currently in use.

So I go ahead with termination of my existing line with MyRepublic and immediately signed the line with M1, to know that the installation date is exactly the earliest installation dates available online.

M1 ought to have indicate that on their website rather than let consumers wait for 2 hours in the queue to be served by the customer service staff.

The earliest installation date is 3 weeks from the purchase/sign-up and upon installation, the line is told to be available after 2-3 days.

This is ridicule, I had never had such issue with even MyRepublic, no idea if M1 wants to close down or what, to kept consumers waiting.

Dear sirs

I notify M1 through their hotline to relocate my broadband from my present address

95, cashew heights 05-04
casgew road
singapore 67966

to
21, Hazel Park 08-11
singapore 68946

I spoke to a duty manager, mr Stanley Chen and was told, repeatedly that

" DUE TO SYSTEM LIMITATION, M1 IS UNABLE TO RELOCATE MY BROADBAND SERVICES NOW, AND CANNOT TELL WHEN THAT RELOCATION CAN BE DONE, AND CANNOT COMMIT ANY DATE TO INFORM ME ..OF AND IF REPOCATION IS AVAILABLE."

I requested to speak to the immediate manager , one mr Benny Castillo, but was told he wont be available until monday

I spoke to another mr Chao Yong a day before, and was told he had already put up the work order to the installation team.

My intended date of relocation is on 18th march 2015.

I find it totally unacceptable THAT M1 CANOT UNDERTAKE THE RELOCATION ON THE GROUND OF " SYSTEM LIMITATION"

I query mr Chen that if I apply a new line, can I get the line within a week of so, he SAID, IT WILL BE DIFFERENT FROM RELOCATION.

I reckon that thaere is a severe breach of the contractual obligation my M1, to provide CONTINUAL AND UNINTERUPPTED BROADBAND SERVICE TO CONSUMERS IN SINGAPORE, on the ground of " system limitation."

By copy of this email to M1, and promised ny Me Stanley Chen that M1 will give me an official reply on their inability to relocate my broadband services, .I expect a full and satisfactory explanation an clarification to such unacceptable response to relocation request., failing which, I reserve my right under the contract with M1, including terminating M1 services and switch to other telco.

I earnestly request ADA to investigate into such unacceptable excuse given by M! staff, and do the necessary under

1]Regulatory Obligations of Telecom Service Providers
2]Telecom Competition Code

as i must relocate or start a new broadband services by 18th march 2015, I greatly appreciate ADA intervention and investigation for such totally unacceptable response frpm M1 or M1 staff.

thank you very much

regards

lee chow shiong
[s 2549839I]

I've subscribed the M1 fiber broadband and mobile services in Jun 2014. The installation for home broadband was done on 18/07/14. After the installation, internet connection is still not available. I've tried to contact M1,as of today, 5 times but all i got is need to wait till they can find out what the problem was. Now it's already 1 month and no news at all. And mobile internet connection also lousiest compare to other service providers. Please think twice before you do any commitment in this lousiest M1 services. I'm done and I'll never go for M1 again.

I azliana cants make any calls today's morning I'm doing business I felt so upset can you guys look into it what happen to m1 services please get back to me at ph 83337043 email [email protected] & this is not the first time I had this problem.

there is a case happen again in Expo DBS asia hub area.
I am working in this area. I am using M1 service. The phone can detect the signal but cannot receive call, cannot dail out, cannot receive or send sms.
Data plan is not working as well.

I call M1 2 times already. the answer is engineers are fixing, I still need to pay the plan fee. Cannot cancel the line.

This is M1 service I experienced.

I have forwarded the story to Redress.me. Hope you will get the recourse you needed. Here it is:http://redress.me/view_post.php?pid=2028