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Macys Worry No More Protection Plan

United States,

Consumer complaints and reviews about Macys Worry No More Protection Plan

Dulcidame Send email
Jan 29, 2024

worry no more deceptive

I bought a bedroom set severn years ago. My salesman encouraged me to take out the Worry No More Plan. He said if, after 7 years, it had not been used, my money would be refunded. Seven years later, I tried "collecting" only to find that he was either totally untruthful or not knowledgable about the plan. To begin with, it was time consuming and took a LOT of effort to even get a voucher. The process is not user friendly. More importantly, it takes weeks to get the voucher, then it must be used within ninety days. Moreover, it is virtually impossible to use unless one purchases an item that is in the store and also qualifies for another Worry No More purchase!!! It cannot be used for wall decor, lamps, etc. Its only good for costly furniture and/or rugs. It is probably legal, but smacks of deception and perameters that are designed to keep one from actually using the voucher - ie: excludes direct ship items, TAKE WITH FURNITURE, accessories. There were multiple items I could have used with an on-line purchase, but did not meet the requirements. Worry No More is designed to benefit only themselves.
hanson4pack Send email
Dec 6, 2023

Worry No More Warranty plan

I purchased a sofa from Macy's in 2018. I also paid for their 5 year warranty plan with "Worry No More" (ha what a laugh!) I filed a claim 2 months before my warranty was up. I have no waited over 8 months and am told that they cannot help me with a defective electrical switch. They have offered me 200 to compensate for this. I just want the sofa fixed. I called Macy's and they are no help either. What a scam. Now I have a 5,000.00 electrical reclining sofa that no longer reclines and NO ONE IS WILLING TO HELP RESOLVE> DO NOT BUY FURNITURE FROM MACYS AND KEEP YOUR MONEY FOR THE WARRENTY PLAN!!
Bibibibi Send email
Oct 12, 2023


This voucher program is an entire scam. First, when you notify them with a problem that should be covered, they figure out a way to blame it on manufacturing issues. Then after five years you have to track them down to request the voucher. Once you receive the voucher you are forced to purchase products that are at least 5 times more than the value of the voucher. This should have been mentioned before purchasing this erroneous voucher. What a scam. I don’t understand why Macy’s would be in business with such a fraudulent business.
lollymc Send email
Aug 8, 2023

Total SCAM!!!!

They denied my claim really fast, said it didn't happen. (like I lied) and won't even talk about it. They deny with no recourse. Wasted money!!!!! Will never buy this warranty again. They said I can only dispute on-line which takes 30 days. (but they can r review and deny in one day) I had a stain on my seat cushions.

Horrible customer service too. All they said was "it's denied" sorry.
dissapointedinwarranty Send email
Aug 7, 2023

Worry No More Warranty SCAM

Purchased a $5k leather sectional, was sold on the warranty as they said would cover any issues we had, "not to worry" if you buy the warranty. Submitted a claim for one of the arm rests which had a dent in the middle like the wood fell down, the structure is in tact. Within 30 minutes our claim was denied as it doesn't cover "resiliency". This happened to my mother who also had purchased 2 leather electric reclining sofas from Macy's because the reclining mechanism broke, they told her it was normal wear and tear she spent around $7k. Macys has really gone down hill and I won't be purchasing anything from their furniture store in the future. Been customers of Macys for 30+ years and have purchased a tremendous amount of items from both the furniture department and retail store. We are very disappointed especially with the online claim review, you are only able to select preloaded items within the claim system and upload images or videos.
[email protected] Send email
Jul 29, 2023

Worry No More is a Scam

We bought several couches at Macy's and paid over $700 for warrantys to cover EVERYTHING for five years. The brochure bragged about their great coverage, bites, beaks, nail polish, wax, and on and on. We have had our furniture for just about 2 years and have had considerable damage to two of the three couches. Tears in piping, broken zippers and damaged arm rests. Yes , some of the damage was done by pets, but the brochure clearly said it was included. When we could finally get ahold of Worry No More, after many attempts, we spent four months back and forth before they finally sent a representative to assess the damage. After the assessment, we got three different excuses about why our claim would not be honored. The reasons were that they didn't cover pet damage; the damage was normal wear and tear, and the third excuse was that the damage was a repetitive problem that we did not let them know about in a timely manner. I took my concerns to the store manager and they assured someone would call me. After a week of no calls, I made there calls to the store manage before he took my call. He then put the ball in my court and told me that I had to call the corporate number that handles these complaints. I tried a couple of times, to no avail. They finally returned my call, to the wrong number, but told us that there was nothing they could do about Worry No More's decision. They offered us our money back on the policies. This is not good enough. Why are they selling a product that no one can make a claim with. BAD BALL MACY's and you should be held accountable Worry No More. We just might be the ones to make that happen.
mimi1848 Send email
Jul 24, 2023


SCAM Worry No More Program. Never buy any insurance plan from Scam company. They don't want to give out the voucher. They never send the notification abut the claim date. When I called them after 5 years, the time frame was over and money was gone with the wind.

mimi1848 Send email
Jul 24, 2023


I purchased from Macy's furniture. The sales person persuade to purchase Worry No more Fees is very high and SCAM!! they don't want to issue the voucher or replacement. They will tell you that the time is not up yet when you call to find out and never give out the exact date. After a few months, they claimed you missed the time frame. No voucher is available. Whatever I paid for is losing and gone with the wind.
Macys is still working with SCAM company even though they aware of the situation. Meaning, Macys is protecting their partner SCAM Company of Worry No More. This is crazy and unacceptable both Macys and Scam company Worry No more.
VenkataL Send email
Jul 6, 2023

MACY's Worry No More Furniture protection - A big scam

Bought furniture ( sofa set and others ) from Macy's and the grand 'worry no more' plan. This is a huge scam. Have been trying to reach out to them for the past few years. They cannot be reached on phone. They say a text message with claim link will be sent but nothing of that sort happens. Very unhappy about this service of Macy's
juner Send email
Jul 2, 2023


I bought my furniture online. The sales lady told recommended buying this protection plan. That I'll get a gift certificate to use if I don't file a claim on the furniture. And that I should apply for my gift certificate within a certain timeframe. Cool, except she did not tell me that the gift certificate is limited on what you can use it for. I would have never bought this "protection plan" had I known that. I don't need furniture, and neither can the amount cover a piece of furniture without me paying more. Useless. Their business practices should be looked into.
karkaypa Send email
May 22, 2023

TOTAL SCAM- Macys Furniture Warranty

Purchased WHITE COUCHES only because of the No Risk “Worry No More” Warranty from the smooth talking sales lady at mMacys Furniture!!! Literally a FAKE AND FRAUD! I Claimed a Water Stain and they said it was “Normal wear and tear” !! Thank goodness it hasn’t been a Wine stain! Hundreds of dollars spent on this Total Scam of a warranty, AND now everyone is saying they can’t even get the claimed refund if you don’t use it! There should be a Lawsuit without a doubt… how do we get one started?….Cause I’m in!
[email protected]
lmyers2002 Send email
May 17, 2023

Worry no more refund

DO NOT buy this
They just want your money. They said I only have 90 days to apply the refund after the plan was expired, but no where on any of the paperwork stated the requirement. It is a trap not a warranty, don't waste your money.
I don't have money to waste, we need a lawsuit.
hallerla Send email
Apr 28, 2023


I have been trying to apply for the voucher, as I have not had any claims on my warranty. It says the website is down, or doesn't exist. I have called multiple times without being able to reach an actual person. Does anyone have any ideas on how I get to the Great Give Back vouc her application? What a pain in the behind this is.
Tazparra Send email
Apr 25, 2023

Rip off

They make it impossible to use the voucher and they keep your money. I never filed a claim and now I can’t order anything with all the restrictions. I have contacted Macy’s and been corresponding with them via email and I get passed around to the same people. I am looking to do a class action lawsuit.
Screwyou Send email
Feb 15, 2023

Sofa cushings

Sectional sofa. My dog peed on 2 cushions . I unzipped the covers and put them In the washer. The zippers broke and covers shrunk. They will not fix because I washed them. Who wouldn't with smelly dog pee. They said look at the contract. It says so somewhere in the small print, do not wash. I don't have the contract because I have moved 3 times since the purchase so it got lost. No tags on the cushions for do not wash.
When speaking to this company they are so so so rude! Macys doesn't care either. I want my $500 I paid for this bogus service refunded!- Guess I'm going to be going to small claims court!!
Barbara Kavalus
lizmiller Send email
Feb 4, 2023

Macys Worry No More - refund

To all the folks who have lost money in Macy's Worry No More,

I believe that it is a scam and I write to Macy's corporate. I got ALL the money back - they sent me a check.

Hope this helps.
nadiatalk Send email
Jan 28, 2023

Worry No More

I bought the Worry No More plan for my leather couch. My cat attacked it on our vacation, and it apparently is covered through the plan, but they have to send out a technician to review it. They scheduled a technician to come from Green Apple Furniture to evaluate it. That company has rescheduled me for 3 months, and stood me up two times. The owner Dylan is rude. This is not a Worry no more, but kick the ball down the road so you will give up plan!! Unbelievable. I am a busy working class person, who has to take off work to meet their tech at my home. Macy's you should be ashamed of yourselves for selling us on a protection plan that is ineffective and wastes your customers time.

cdepaillat Send email
Jan 27, 2023

No warranty but aggravation

I bought a sofa 6 months ago and took the Macy's warranty "Worry No More".
At what point I accidently sit made a stain with chocolate and initiated a claim to have that removed.
1. they ask for pictures to qualify, which I did
2. I qualified but my claimed got stucked somewhere, I had to call them to re-activate my claim
3. They finally sent the cleaning kit
4. I cleaned the sofa with their kit following the instruction, still some spot could not be cleaned.
5. I asked for the next step (someone coming to check the Sofa)
6. 2 weeks after someone came, took pictures and went away.
7. Got an email that my claim has been denied
8. Tried to contest their decision but have not heard from them since.

This Warranty company seems to do anything to denied your claim, there is no point paying 6% of your goods if they are acting in bad faith.
lostout Send email
Jan 19, 2023

Warranty purchased

I purchased an expensive piece of jewelry from Macy's in March 2020. I initially declined the "NO MORE WORRY" plan upon purchasing. However, after Macy's called me about the 2-year "No More Worry" plan - I purchased it. (The caller identified themselves with Macy's). When I called today, 1/19/23, about renewing the plan, neither party could help and kept referring me to each other. Macy's sells a product they can't give information on, "it is a third-party source". Forget talking to No More Worry because you wind you reaching someone about furniture issues only, and refer you back to Macy's. What a waste of time and money!! Buyer beware. I would guess that Macy's gets a kickback from every sale.
obarbera Send email
Oct 3, 2022

Furniture Warranty

Purchased two Simon Li recliners in November of 2019 along with 5 year warranty. Motor, on one of the recliners, has since quite working. Called in a claim and could not get a technician out for 2 weeks. Technician, after diagnostics, determined the motor had failed. I called macy's 10 days later to inquire on shipment of the replacement part and they indicated they could not give me a definitive date but would take 4 to 12 weeks to get the part. This would be a total of 4 months without the use of my recliner that was rather expensive at time of purchase. This is unacceptable. Save you money and bypass the warranty altogether. This should be divulged at time of purchase instead of the push to purchase the warranty.
nighthawkmdk Send email
Oct 3, 2022

Macy's WorryMore

1. They give you a voucher instead of a refund if you do not use the policy.
2. You cannot use the voucher online
nighthawkmdk Send email
Oct 3, 2022

Worry More

1. They give you a voucher instead of a refund
2. You cannot use the voucher online
nighthawkmdk Send email
Oct 3, 2022

Worry more

1. Supposed to get a refund but they give you a voucher to use instead.
2. Cannot use the voucher online
tnash Send email
Aug 30, 2022

Macy's Worry No More Scam

Macy's tells you that if you don't use the warranty that you will get a refund. However, it is in the form of a voucher that can only be used in the furniture department and not on anything that is a direct ship from a vendor nor anything readily available in the store - grab-n-go. This means that you have to use their delivery service.
I have a voucher and tried to buy a small outdoor end table for $74. The parcel shipping that is not allowed is $9 but it comes from the vendor. The cheapest option is to have it delivered by Macy's for $75.
Total scam
CasaZara Send email
Aug 19, 2022

Worry No More --

I am livid and am looking for folks who are in the process of seeking legal action against Worry No More.

We purchased an expensive leather couch from Macy's in 2018. We purchased the Worry No More Ultimate plan. Last year I had the couch serviced for pet damage, which is covered by the plan, despite having the claim denied the first time and me having to re-apply, nonetheless, they sent out a technician to service our couch. The technician RUINED our leather couch by discoloring the entire piece and suggesting the color would take several months to blend out. Now in addition to the foul job on the repair I now have an entirely discolored sofa. I recently submitted another claim with them for the exact same issues and it was denied. I have requested a higher-up to contact me because I will not accept anything less than a replacement.

If you are proceeding with legal counsel. please notify me. Worry No More is fraudulent and it is embarrassing that Macy's a company I have been a valued and loyal customer with uses them.

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