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PSI Exams

United States,
Nevada

Consumer complaints and reviews about PSI Exams

Porsharok1 Send email
 
May 6, 2017

These scammers are ripping off people

In short, they fail a dozen people with high sixty percentage rate a day and don't show them the question. The money they are making in these people, me included is very substantial and it's time to get our money back via legal means. Will you all join me in getting some justice? I don't care about the cash, I will donate every single penny. Thanks
Dido Send email
 
Apr 21, 2017

PSI is a monopoly and a Joke

PSI Exams is the most poorly mis-managed testing center company with terrible communication practice I have ever come across. Why does PSI has the contract for many states to administer state exams -- real estate, auditor, contractors, etc. with such horrendous service? I had a confirmation scheduled exam, only to find out upon arriaval, it was canceled. They tried to call a cell phone but could not leave a message. WHO DOES THAT!!! What no one at your training center will tell you is that you have to deal with PSI. Then, wham, what a rude awakening. PSI is a joke! Their website is notoriously bad and unreliable. Try calling them and you are on hold for a minimum of an hour (that was the longest I lasted, but your results may vary depending on your patience). The "Proctors" are absolutely NO HELP! The only way solution is to write them a hardcopy letter via USPS. Who does that these days? Write your state licensing authorities and demand they break their contract with PSI. Where one party fails to fulfill their contractual duties, it is a breach -- none more material then here. DROP THE PSI AGREEMENT, NOW!
[email protected] Send email
 
Apr 20, 2017

Extremely loud highway unable to test

Extremely upset!

I was SO ready to test today but when I entered, the proctor warned me of the loud highway noise due to being near downtown Cincinnati and that I could use ear plugs. Upon the start of the test, the loud sound of highway right next to the site was SO loud I could hear trucks putting on the breaks and the loud pupmping noise it makes along with the cars screaming by. I was 7 mins into the test when I had to stop. The earplugs and headphones didn't drown out the noise AT ALL! Even worse, the proctor did not have a policy for such situations and while the clock was ticking away my time, I had to find a resolution on my own while being put on hold and making several emergent phone calls. Talk about stress!!!!!!!!!! Not to mention, the proctors had everyone take turns showing their legs, arms, side and butt pockets in front of everyone! I felt discriminated and violated! Completely unprofessional and absolutely inappropriate for test taking both in facility and protocol.
Texasgal903 Send email
 
Apr 1, 2017

Wrong exam

PSI sent the wrong test to the testing center I was taking my test at. I called for a refund and PSI refused a refund on THEIR screw up. So I have to pay another 55$ on a test. Pissed off
csemler Send email
 
Mar 23, 2017

Cannot access practice exam

I paid for Real Estate Exam practice test on 3/22/17 and cannot get access to it . Please help with this by calling 609-665-8001 Carol Semler or email [email protected]
burksforkdave Send email
 
Feb 3, 2017

BURKSFORKDAVE

I went to take 2 tests back to back. The proctor told me I had 5 hrs. to do both tests. The first test only gave me 120 minutes for 50 questions. I finished the second test with an hour left over and did not have enough time to complete the first test. The second test had 50 questions as well. A lot of questions were irrelevant minimum measurements on obsolete things that nobody does any more.
Now I have to retake the first test . I passed the second test, also some of the answers didn't match what was in the reference book.
cbrown1981 Send email
 
Nov 10, 2016

PSI is a scam

Paid for 5 online practice exams.... for 50 out of 50 questions correct the day of the exam. The other 4 exams wouldnt let me take them or was the same test as the original. They fought me to refund me until I threatened to open up this case with the State Department. I took the State exam today. Failed by two questions. The first time I took the exam I failed by 1 question. Now mind you I passed all my exams from PSI practice of which every question was on the State exam... My office had 29 reps take the test and only 6 passed on the first try.. I smell SCAM!
Godsfavor Send email
 
Sep 15, 2016

Fraudulent

My test results have been exactly the same on two occurrences with an increased percentage of questions answered correctly.Each time ive failed I feel like the proctor proctor has change my answeres or already have completed my test. The information given on the exams are nothing like what you review in the study guides. I purchased the James Allen study guide off the NAB website an passed all my practice exams on each section which tells you when your ready for testing and still failed. Something seriously needs to be done.
Nikole Send email
 
Aug 30, 2016

I couldn't get inside of the test

I was scheduled for real estate exam today at 1 30 pm and I went there 1 05 , I knock in the door and waited 20 min to open a door and a block lady open the door she said you can't take the test today because I have 4 other people and I'm by myself,I said to her I'm still on time I have 5 min ahead even that I waited 20 min behind the door. She said no because I don't have anyone to help me. I don't care how those psi centers working, is not my fault that she had less employees, I was on time and I had to take my exam. Then I called psi 800 number , waited 30 min to get in touch with agents explained them my situation and they tried to help me but I spend almost 3 hours on the phone with them and no one helped me. This is bad service that I never had in my life. Menagers of psi didn't know who works for them , my question is who hires those uneducated people as that black short hair lady in seacucus was today, she didn't know how to assist people she knows how to ignored people. Hey a stupid black lady , she has to clean restrooms not to work in a psi center office. There she may don't need to assist people not in psi center. Is all psi center sucks, then is any other state exam to go to take test. Bad service, bad people working for even and supervisors I spiked with a Richard S.he didn't solve my situation. And others and others 3 hours in the phone no results. I want someone to take job responsibilities not to make fun and waist people's time thank you, my name is Nikoleta
masontonio Send email
 
Nov 3, 2015

Charged for test not taken

NO customer service whatsoever. I was advised by a PSI rep on which test was correct for me to take. It was the wrong test. They took my money and refused to reschedule a test unless I paid again! What a fraud. Unacceptable. They should not have a monopoly on our State tests. Smells of payola.
kimp Send email
 
Aug 30, 2015

real estate reciprocity for state exam

The test center give you 5 sample questions Plus 79 questions that you test for and when they give you the printout it suggests you only test for 74 questions how are they're scoring you for the 79 which lower your scores but they hide the other five when they give you the print out please investigate. Nowhere locally or on PSI Pamphlet is this written and provided the test centers can alter the number of test as they wish. I want a full fledged investigation and monies refunded for all tests initial and re-takes.
Ann Smith 24 Send email
 
Feb 23, 2012

Test Center Customer Service

I could not agree more. I am wondering why they have so much power over testing at the state level. They are not in business to help their customers. When I was dealing with them I felt like I was back in 1st grade and had better sit down and shut up or I was going to get a detention. Long hold time followed by we are incapable of helping you today even though it is an electronic world and everything happens with the click of a button. They operate like a government bureaucracy. I am going to follow up with a letter to my state agency that uses them for testing. Library express has free practice tests online that are similar enough if you like to practice that way.
Drift13b Send email
 
Feb 23, 2012

Test Center Customer Service

I don't know about any one else, but I took multiple exams at my local office and had no problem. I like that the person who posted this tries to give commentary on contract law. I never had to call psi, nor had any problems with their website. May be just user error.
Texas 625 Send email
 
Feb 23, 2012

Test Center Customer Service

I think that PSI is a big SCAM, I have taking the exam twice to fail both time, i really think that are scamming people to get the money, I felt very confident that I had pass the test both the state and National for them to say that I failed both again, I missed the second test by four and state by one. I strongly feel that TREC needs to get involved and look at the company they have contracted out to give us the exam. I agree that if you have to pay each time to take and retake that exam, they should supply you with the full scope of what you actually missed on the exam so that you can work on it. They say that they will give you a print out of what your weakness are, just to turn around have you to work on your weakness and then when you retake the exam, most of the question is totally different and things you haven't worked on, so what happens now. Once again you fail the exam, they know what they are doing, they are SCAMMING the public. Don't waste your time contacting them, I called yesterday and told them that some of their question are incorrect and that It should be looked into, they assured me that everything on the exam is correct. I really believe I passed the exam the second time around. Also it is not fair that, you have to re-apply all over again Thur TREC and pay them again, once you pay that fee the first time, You shouldn't have to Keep applying and have to keep paying. To become a real estate agent is very costly. Especially if you are already unemployed, you trying to get into some different to help your family and you can't afford to make a change. I think if you paid for the exam you should be able to test three time, before you have to start all over again. Believe it or not the world is a big SCAM, who can we trust, no one that is walking on this earth. Trust GOD and not man he is the only one that we can trust to make it right..

Signed Texas
Solo11one Send email
 
Feb 23, 2012

Test Center Customer Service

Just wanted to add my complaint which is totally abou the dim, storage closet like decor at Sacramento's PSI site. In addition, I waited an hour just to be seated for my exam. Although I passed, I am not looking forward to returning to this barrio of a test site
Solo11one Send email
 
Feb 23, 2012

Test Center Customer Service

Just wanted to add a complaint about PSI's Sacramento location which appears to be a dimly lit storage space. Although I passed...not looking forward to returning to this barrio of a testing site.
Send email
 
Feb 23, 2012

Test Center Customer Service

PSI Exams is the most poorly mis-managed testing center company I have ever come across. Regrettably, PSI has the contract for many states to administer state exams -- real estate, auditor, contractors, etc. What no one at your training center will tell you is that you have to deal with PSI. Then, wham, what a rude awakening. PSI is a joke! Their website is notoriously bad and unreliable. Try calling them and you are on hold for a minimum of an hour (that was the longest I lasted, but your results may vary depending on your patience). The only way solution is to write them a hardcopy letter via USPS. Who does that these days? On interest on their phone system, they force you to enter a push botton code -- what about people with rotaries phone or handicapped-equipped phones. Seems to be an ADA violation right there. Stand up America! We don't need to take this! Write your state licensing authorities and demand they break their contract with PSI. Where one party fails to fulfill their contractual duties, it is a breach -- none more material then here.
Developerone Send email
 
Feb 23, 2012

Test Center Customer Service

I've been a builder and a realtor all of my life. I have succesfully marketed over over two hundred million dollars in real estate transactions and over six hundred million dollars in new home construction and developments. In my 35 year tenure I've had my fair share of disatisfed customers. Funny thing, It was actually less than 4% of my total business transactions. There were times went we fell to sleep, when we awoke we took responibility and made good regardless of the cost, afterall we were wrong. There were other times when the situation were questionable, we went back to the basics- the customer is always right. Todays training methods teach individuals how to protect themselves against lawsuits by preparing iron clad contracts and not deffering to there customers. Today I'm living in southwest Virginia and loving my pre retired years. If our present youth does'nt step up and take charge all I can say is GOD help us all.

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