Unable to contact by any means whatsoever, l have some returns but cannot access a way to do this, the site just goes off ... my account page allows me to do nothing..

I have been woken up at early morning hours of 5-45am (on a Saturday morning!) to
receive delivery of the mattress ordered from SecretSales– this is crazy!

No effort to respect customer convenience

If you don't want any stress please stay away from these 2 companies called SECRETSALES.COM and HERMES. I will encourage anyone who has been mistreated or treated badly by secret sales to complain to trading standard so this company is investigated because staying away alone will not help others who have not heard how this company is misleading and ripping people off.

I ordered 3 bags from SECRETSALES.COM the items were supposed to be delivered by HERMES and for three (3) months the items have not been delivered. After making more than ten phone calls to their useless and rude customer service team they refunded two of the items with the excuse that the items got missing in the hands of their delivery company HERMES.

I have been chasing them for a refund of the one item remaining and is like i have been dealing with stones. Their so called customer service team have said to me on four occasions that the refund will be done within 24hrs anytime i call them and it is over a month now i haven't receive the refund after making numerous calls to them. They will promise to contact you but please don't belief a word of it they are all lies. This is the worst company i have ever dealt with (and still dealing with until i have my money back) but surely never ever.

Please lets make our complaints to the trading standard so that this company is stopped from ripping people off, misleading people and messing people about.

I purchased two Versace Jeans tote bags from Secret Sales and I am sure that they are fake items.
Bad spellig on label and made in china.
Won't be buying from them again.

Sent fakes and not even an attempt to make look real. Then when I complained emailed back saying ticket closed complaint resolved. I’m not returning as they probably won’t refund. Was tempted to buy an expensive bag but will never buy from again. Thankfully only lost £50. You think you are getting a bargain but it’s a big con!!! Get a deal de
TK Maxx instead!!!

O.no 3794520 return note UKQ321 returned on 12.09.18 at 13:44 signed for. Have emailed customer services several times enquiring when I can be reimbursed for the return; automatic response received every time confirming thast my case has been resolved but still no sign of money! have rang several times to be told the same thing, no one is able to confirm when I can get the money back. Shocking, disappointing, disrespectful. You have just lost a regular customer who will also spread the word not to shop at secretsales ever!!!
If I don't get a response by Friday 28.09.18 and confirmation of when I will get the money back (it's been exactly 2 weeks since you received the return) I will report you to trading standards and watchdog

Kamila Kowaluk

I ordered two Paul Costello bags from SecretSales back in April and the money was taken out of my bank account the next day. Two months later a parcel arrived and was signed for by my mum. When I opened the parcel there was only one Paul Costello bag inside!!! I contacted SecretSales straight away who told me they would look into the matter. They then said that the matter had been passed over to the courier (Hermes) as they had definitely sent out two bags. After another 28 days Hermes informed SecretSales that as the parcel had been signed for and this signature was consistent with previous signatures at the address they were closing the case.
SecretSales then emailed me to say that for them the case was now closed and they would not be refunding me.
I have contacted my bank to claim a partial cashback but they are unwilling to help because the parcel was signed for.

So basically after writing many emails I'm left out of pocket and feeling very angry as there seems to be nothing I can do. This is a warning for everyone not to buy from SecretSales who basically just rip you off....they take your money and are unwilling to help or listen when there is a problem.

Be aware - don't buy from them. Terrible Customer Care and low quality products. The worse customer service I've ever experienced. I received broken items and it took 2 weeks and several hours on the phone (and on hold) to be told that I had to pay to post the items back to them.
I'll never buy from them again and recommend you not to buy from them either.

Hi,
Please don’t buy anything for them, I have placed ordered and it’s being two month, I have send so many emails but no reply at all. Let me clear it to u that secrete sale connect you with the other supplier which aren’t in uk. They might be in China india or els where, secrete sale just collect money from you n then they don’t care at all. Even if the supplier sends you fake goods or something just don’t send it. You sill be killed for ur refund or chasing up them. Coz they don’t reply.
Thier items are really either fake or being used. If you buy a watch from them let’s suppose Armani, why they can’t give two years Armani wsttenty with it? They says secrete sale warranty 6 months??? Why ur misleading ur customers? It should say company warranty 2 years where every one els is offering.
Plus they put wrong price. ie they put like this. Was 990£ but now 120£. They just lying it wasn’t 990£ watch at all in the market. They do this just to comple n trap the customers. Became full they do fake things too. Somtime to mislead & deceive the customer they put some really low quality n not even brand with high discounted rates to attract customers. But the brand belongs to china with low price but they use to present it as a luxury brand with high tag. N the items will be delivered from india or China or Philippines etc etc
So please be careful buying anything form them.. I would never ever..
regards

Hi,
Please don’t buy anything for them, I have placed ordered and it’s being two month, I have send so many emails but no reply at all. Let me clear it to u that secrete sale connect you with the other supplier which aren’t in uk. They might be in China india or els where, secrete sale just collect money from you n then they don’t care at all. Even if the supplier sends you fake goods or something just don’t send it. You sill be killed for ur refund or chasing up them. Coz they don’t reply.
Plus they put wrong price. ie they put like this. Was 990£ but now 120£. They just lying it wasn’t 990£ watch at all in the market. They do this just to comple n trap the customers. Became full they do fake things too. Somtime to mislead & deceive the customer they put some really low quality n not even brand with high discounted rates to attract customers. But the brand belongs to china with low price but they use to present it as a luxury brand with high tag. N the items will be delivered from india or China or Philippines etc etc
So please be careful buying anything form them.. I would never ever..
regards

Ordered this watch early December as a Christmas gift without realising there was no Christmas refund policy. Requested a return after Christmas day as it was not suitable but not allowed. So requested a return in exchange for a credit in order to use at a later date and continue good customer relations as this watch is still available for sale on this site. Nothing but same standard letter. Rubbish service. Won't be using these again

The bag was sent back next day delivery they signef for it on Friday the 22cnd Received the one an only email on the 1st saying time was running out for returning !!! So have sent 9 emails not one response back So I called on Friday 5th finally got through wish I gad got her name She informed me an evoucher was on my account for £625 news to me was never informed and no way will I accept that it’s refund method of payment the bag was not even taken out if plastic she said she would amend the voucher and give me a refund still waiting my patience is so running out here Hiw can they issue an evoucher without informing me first Why are they not giving me my refund and ignoring all emails

I returned a jacket on the 27th oct and still no refund I have called customer services 2 e mails customer services there are no help what so ever I will be contacting trading standards

I returned a jacket a jacket on the 27th oct 2017 I have already called reguarding this item and was told that that they would contact the department and I would get my refund that was 3 weeks ago this has happened to before for a pair of shoes and I never got the refund if I don't get my money back I will be contacting trading standard Saundra divers

I ordered a prada bag, paid £1300 and received it eventually after various mis promises on delievery date. The colour on the handles has now come off (around 1 month later) and shows white leather underneath. I took the bag ro prada. initial inspection suggests the bag has been resprayed before befing sold to me!! Clearly it is not as described. Also accrording to Prada they have never sold that type of bag for the price secretsales quoted as retail price. Do not buy from secretsales. I am awaiting a response but understand i am entitled to a full refund and will report them to trading standards.

I have made order with Secretsales a long time ago. Before it was okay that I even got loyal treat for free delivery. Then they cut it down which made me unhappy.

But more disappointed than that, I made 6-7 orders and they are still pending at the moment. No reply from customer service either through phone or email. Dispatch date for some orders was over, and 2 months already I still receive nothing. What wrong with them or they are trying to steal money of customer.

Check online and many cases are same like me currently. Anyone should do anything with Secretsales, how can they treat customers that way.

ABSOLUTELY SHOCKING CUSTOMER SERVICE FROM THE GIRL THAT I HAVE JUST SPOKEN WITH, SERIOUOSLY BAD ATTITUDE, I SHAN'T BE BUYING FROM THIS WESBISTE AGAIN.

Trying to return an item and obtain a RAN number. Unable to obtain on website kept emailing Customer Services - did not understand the problem and kept sending useless replies stating I had already downloaded the RAN - which I hadn't. As a result of of all this I will not shop on this website again

Been waiting over 3 weeks for a Refund

I bought a bag, which was not as described on the website.

I returned it immediately on 23rd March 2017 and requested a refund. I have telephoned twice and have been told that they have just changed their warehouse and there is a backlog of returns.

There must be a lot of very unhappy customers if they cannot sort out their returns within 3 weeks.

I have ordered 3 things from secretsales and I didn't receive it on time they messed me about and said it will arrive soon! But it never got to me! The status said it was still In processing of being dispatched and then it was on its way and then suddenly it changed! And it was difficult to understanding I have rang secretsales several times and I have contacted them via phone and they have not respond to me to make it clear weather what's happened they sent me the same automated messages! I even asked for a refund and they never gave me my refund till after a month I went to small claims and suddenly I get my items when I clearly didn't want them anymore!!!!! they messed me about for months!!!!! And I didn't even need the items anymore because it was meant to be a gift for someone! They just refunded my delivery cause I asked for it ages ago! And they didn't even refund the money I asked for before they arrived!

I have ordered 3 things from secretsales and I didn't receive it on time they messed me about and said it will arrive soon! But it never got to me! The status said it was still In processing of being dispatched and then it was on its way and then suddenly it changed! And it was difficult to understanding I have rang secretsales several times and I have contacted them via phone and they have not respond to me to make it clear weather what's happened they sent me the same automated messages! I even asked for a refund and they never gave me my refund till after a month I went to small claims and suddenly I get my items when I clearly didn't want them anymore!!!!! they messed me about for months!!!!! And I didn't even need the items anymore because it was meant to be a gift for someone!

I purchased a pair of true religion jeans 25th december the cancelled at same time, read on their website that they would not return to work till second or third of january, since the third, I have sent several emaisl and tried to call so many times, got no reply to my email or calls. The worse customer service ever,... read more

No response to numerous emails and phone messages. I think this is a something that should be looked into this company may not be what it purports to be. Buyer beware please.

I have received a broken suitcase with no returns label, I have had no response to phone messages and emails. I will have to contact citizens advice now. Annette Gabbett lyne

Purchased a Michael Kors jet set tote in August 2015, noticed that the handle had started peeling so set about contacting Michael Kors as all of their bags come with a 2 year warranty
Shock to find that secretsales are not an approved reseller and as such Michael Kors believe my bag to be fake
On contacting secretsales they told me they would give me 20% off my next purchase!! Pretty much admitting that it's fake
I don't want a discount I want my £200 back so that I can go and buy the real handbag I thought I had
Not worth it for a £50 saving....