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Select Portfolio Servicing

United States

Consumer complaints and reviews about Select Portfolio Servicing

allmyharts Send email
 
Jan 4, 2018

Insurance Claim Funds

I suffered a flood loss during Harvey. I have flood insurance. The claim check was made payable to myself and SPS (Select Portfolio Servicing). Once SPS got a hold of the check, they have held tight to it and refuse to release funds so that I can repair my home. They say the put in an exception request to release money and I have to wait 5 business days for an answer for them to then deny the request to send me MY money. I can not finish repairing my home unless SPS release MY insurance funds. This company is preventing homeowners from fixing their homes. I would think that since SPS has an interest in the home that they would want it repaired.
Keystime42 Send email
 
Dec 14, 2017

Insurance claim money

My house was totally destroyed in hurricane Irma, SPS has roughly a 90,000 mortgage on my home. They are holding my insurance claim checks that would allow me to rebuild in the amount of $92,000. The insurance companies have cut checks in my name and also put SPS on the check as a co signer so I had to sign the checks and mail them to SPS. Now SPS refused to release funds to me. Each week they come up with new BS that they state they need. Each person I speak with gives me different reasons why the money has not been released. It has been over a month that they first stated to me that $35,000 of the funds would be sent to me in 5 to 7 business days and I still have yet to see one penny. I have spoke with over 30 people each of which has no clue how to perform their job and get things done correctly. I want to file a lawsuit against this horrible company and name each individual that I spoke to on the phone for all the miss information I have been given.
lissetcabrera Send email
 
Nov 15, 2017

Loan Modification

Good morning All,

Recently, Caliber sold my loan to SPS and I am worried since I have a loan modification with Caliber. What should i do?
KObrocto Send email
 
Oct 10, 2017

Select Portfolio Servicing Inc.

One Sept 22nd I spoke with a customer service rep about assistance due to Hurricane Irma. I sustained damage to my home and needed to make repairs without filing an insurance claim due to high deductible. I was offered to defer my mortgage payment for three months and have those three months just added onto the end of my mortgage term extending my loan time. I agreed to this and was advised I would have a new contract sent to me to sign and return extending the loan for three months. After two weeks I received a letter in the mail from SPS advising that I did not owe a payment for three months but on 01/01/18 I had a balloon payment due which was in the total of four months of mortgage payments. I was extremely upset because this in not what I was offered or agreed upon. I also had already started having the repairs made to my home and had paid for them. I will not have enough money to make a balloon payment due to the expense of having my repairs made. I mean seriously how is this helping me financially? On Oct. 9th I called and spoke with a customer service rep who was no help and then asked to speak with a supervisor. Supervisor could only apologize and advised that the customer service rep on Sept 22nd told me incorrect information and he would be counseled by his supervisor. I was then told that on 01/01/18 if I can not afford the balloon payment then I could then request for a deferment at that time and MAYBE I could be approved if not then I would need to pay the balloon payment. I explained that I wanted the deal that was originally offered to me and that I could not just live in limbo hoping to get a deferment after 01/01/18. These people are setting people up for failure! Horrible customer service and obviously DO NOT know what they are doing
samlam1219 Send email
 
Sep 19, 2017

Escrow account

Bank of America sold my loan to these pigs 3 months ago, today I get a letter that my escrow account is short by 1568.00 dollars which is totally BS my records and how much my taxes are and insurance I have a 75.00 overage, never in my twenty years has a bank came up with a figure like that, these people are crooks they told me if there is an overage they would send a check, this is not right they are extorting money any way they can, is there any agency that can get them to stop stealing money
jlwhitener Send email
 
Sep 18, 2017

Holding my Escrow Check

I refinanced my mortgage so my account with SPS is now paid in full. They are holding my escrow check hostage. I divorced & the house was deeded to me only. I have been trying to get this company to issue the check to me I my name only. I have provided them with documentation to show proof of deed in my name as well as a copy of my divorce papers. This has been an ongoing process since July 2017. I keep getting the run around every time I time. I always get some customer service rep that always says they need more time to process the documents. Even when I ask to speak with an supervisor they say it is up in the legal department & they do not take phone calls. I just want what is mine. To be issued in my name only since I was the only one making the payments & that the deed was in my name only.
Sgtdean440 Send email
 
Aug 23, 2017

Shifty Practices

Select Portfolio Servicing Inc. bought / took over my mortgage loan from Caliber Home Loans in June of 2017. In June I started to make payments to Select Portfolio Servicing. In August I started to receive letters from Select Portfolio Servicing saying I was in default and that I missed the April and May payments. I called Select Portfolio Servicing twice and experienced rude service and they insisted that I owed these two payments despite me giving them confirmation numbers from my bank showing I made these payments. Select Portfolio Servicing then applied my June and July payments to cover the interest due and applied none of my payments to the principle. I plan on filing complaints with the Connecticut Department of Banking and with the Feds. This is a perfect class action suit situation. They are making my jump through hoops to clear this up where they should be doing this.
Shasha2k08 Send email
 
Apr 12, 2017

Holding my insurance check

I have been trying to get my roof fixed since January it is now April 11th. I have jumped through every hoop they have asked me to jump through I created an account on insurance claim check,like they told me to do then they would let me access the account. In January they said I couldn't access it because I was 2 months behind on my loan now and April my loan has been caught up since last month and they just informed me that I can't access that site for my account to check my insurance because I live in a modular home. We have covered our roof with tarps several times just for storms to come through red the tarps and do it all over again there is black mold starting to form and our roof our walls are starting to get wet and the leak when it rains and it tears through the tarp thank goodness is over my bathtub because it pours like a waterfall. My insurance company sent us a check endorsed to myself my husband and our mortgage company Select Portfolio Servicing. My husband and I endorse the check mailed it to my mortgage company and they in return sent us a packet to fill out the paperwork we filled out all the paperwork they sent it and send it back. Then they said that we needed a lien release and it should have been in the pocket but it wasn't they said they would fax it to me but it would take 3 to 5 business days it has been 28 days and I have yet to receive that fax luckily after the first two weeks we ask them to just mail it and we received it and I faxed it back to them on March 28th. Now they are saying that we can't get our insurance check because we have a subcontractor going to fix our water damage and our roof instead of a contractor our check is only for 6000 and some odd dollars so it's kind of hard to get a contractor to come out here for that around here most people use subcontractors my husband happens to be a subcontractor who has been in this business for 25 years. He carries his own insurance and has references as well as all the other information they requested but yet they did not it because they said in the state of Tennessee do you have to have a licensed contractor. While researching you can go on the irs.gov website and see that anything under $25,000 does not require a licensed contractor but yet our mortgage company still refuses to send the money to fix our roof. Is there anything I can do to get this money to fix my roof and eventually hopefully get away from this Mortgage Company. Not only have they lied on several occasions during this they have also laughed at us dropped our calls tell their paperwork and refuse to call us back someone please help.

Holding my insurance check

Tiki2cool Send email
 
Mar 25, 2017

Sons deed in lieu/ full of ****

I applied for a Deed in lieu after file my chapter 7, got approved for it back in April of 2016, sent paper work, every month they are asking for more information, then at the last minute the the middle of December requested my divorce decree, which I sent in the beginning process, it clearly states that I have ownership of the property, here it is now almost a year and they still are prolonged the process, I called the ombudsmen department and it seems like they still are prolonged the process! I am pissed because they are liars and full of it! I was told by my relationship manager that I can move out, and wait for the agreement and sign final paper work for the deed in lieu. They tried to play me and say that she didn't state that I could move out but in fact she did and I record every time I called and documents their information too. I am so sick of these liars they should be put out of business!!!
JenaR Send email
 
Jan 26, 2017

Ongoing Fraudulent Company

I purchased my home 17 years ago for $70,000 after my Mortgage was sold to Fairbanks Sps I have nothing but issues I was never late but they were saying I was I paid somewhere between $10,000.00 and $20,000.00 to keep my home. I had a 20 year loan now I owe $56,000.00 They file a foreclosure and had my home in the paper to sell. I hired a Lawyer and had to file Chapter 13 Bankruptcy. Now I can not afford the payments Due to financial issues.I had Insurance on my home and they were not paying them so they canceled my policy and SPS put Insurance on my home that is a BS insurance. I told them I would pay taxes and Insurance they would not let me do it. I can not find a Lawyer that can help me I am so frustrated. I want to get anther loan thru anther company so I can fix my home up and get out from under them but they have screwed my credit so bad. I am at my wits in and have no clue how to get out from under them. I do not understand how this company can be in business with so many complaints. Totally fed up. If there is anyone out there that has won a lawsuit against them please let me know how you did it, ou can email me at barrettj69@gmail.com
douglass Send email
 
Jan 26, 2017

mortgage fraud insurance fraud unfair modification denial

SELECT PORFOLIO SERVICING HAS NO LEGAL BINDING OBIGATIONS TO THE PROPERTY, MORTGAGE FRAUD AND AS WELL AS PLACING INSURANCE ON THE PROPERTY ACTING IN CONSTANTLY INSURANCE FRAUD AND DENIAL OF MORTGAGE MODERFICATION LOST OF DOCUMENTS CAUSING EXCESSIVE AMOUT OF TIME AND MONEY ON THE TERM OF THE LOAN WITH NO INTENTIONS OF MODERFICATION JUST PRO LONGING TO BUILD UP MONIES AND ILLEGALLY INTEREST IN THE PROPERTY TO CONTINUE TO STEAL THEFT OF CUSTOMERS INFORMATION TO SELL TO OTHER COUNTRIES AND WHAT EVER ELSE IT INCLUDES FOR MONEY AND THE GOVERNMENT WOULD GRANT THIS, I FIND THAT HARD TO BELIEVE MORE THAN JUSST A MORTGAGE SCAM OTHER SCAMS OF CUSTOMER PERSONALLY INFORMATION IS TO ANOTHER LEVEL OF CRIMES WITH THIS SERVCING COMPANY CAUSING MORE CRIMES AND DONT MIND TAKEN THE GOVERNMENTS MONEY TIME , THIS TYPE OF WHITE COLLAR CRIME SHOULD BE ADJUDICATED SERIOUSLY
bobw Send email
 
Dec 29, 2016

Beyond on Mortgage SPS Cleint

My Name is Robert J. Wilkinson I am a Client of SPS Servicing when the market was booming back in 2002 I got a adjustable rate mortgage Built a Bigger house on same property No problem paying mortgage payment 2010 Construction Market Dropped adjusted mortgage went to the highest payment. My daughter was diagnosed with Seizure's which caused extra medical bills I was all ready f living pay check to pay check. Had to take a pay cut do to construction market Dropping so I want to my mortgage company for help who at that time was Bank of America they told me to fill out paperwork for modification adjustment four weeks later I received letter in mail from SPS my new mortgage servicer requesting the same thing fill out paperwork and we will adjust your mortgage so I qualified for a adjustment it was higher then what I paid for Bank of America so I called SPS and explained it was higher we will look in to it just send back and write on paper that you will not accept that offer and we will look at it again so mean while filling the paperwork out again I am behind on my mortgage payment well need less to say I have been filling out paperwork about (7) Years Now Mortgage Free I am behind on my mortgage payments SPS keeps telling me I am in Foreclosure Status but no sale date has been set. I am $ 946,000.00 rears And they sent me a letter the other day in order for me to own house I would have to pay $ 305,000.00 Dollars and SPS will Clear all Debt and release Lien. or Short Sale House. All this would not be this high I was asking since 2010 for a Fixed Mortgage based on current maket vaule but SPS would not Listen. If any body knows a mortgage company out there that specilzes in underwater mortgages let me know Thanks, Bob Wilkinson 609 742-7248 Email: wilkinson1111@icloud.com
rwaller09 Send email
 
Dec 16, 2016

SPS

I've been with SPS after the 2006 housing crisis - loan transferred to them and since then it's been a crazy mortgage battle! I received a modification my payment was reduced in 2015 from -$1597 to $897 for 10 years??? Original price of home $175,000 - Owe $201,000. After 10 years, I will have a BALLOON PAYMENT DUE of $60,000? I am confused! $879 payment is on $123,000 and the rest ? It's been a vicious cycle of "in house modification" but I thought it was through Making Affordable Housing ?? Anyone else struggling with this company?
Carmia01 Send email
 
Dec 9, 2016

Requesting Deed in Lieu

I thought I was the only one dealing with problems trying to get a deed in lieu of foreclosure. For three years I have been trying my best to negotiate with SPS,complying with all their request. But every three weeks a so they will ask for the same info again are the documents are not current enough to consider the request and we have to start all over. I started with one rep who seemed to be caring
and concerned but other reps would call and not have any knowledge of the correspondence I have been having with the initial rep.
Its as if they do not keep previous notes to followup.This has been going on since 2013 and yesterday they called wanting updated pay stubs. It is really becoming a nuisance.
RanWoo Send email
 
Nov 23, 2016

Contact with Select

Select Portfolio Services purchased my loan around the summer this year. An effort was made to contact them by phone with no avail. My house note at the time was 761.00 a month. I sent in one payment. I am on a fixed income of Social Security so I was making an attempt to pay twice a month of $400 every two weeks. I then received a letter saying that my house note now is (88.00 a month. I then decided to contact them by mail stating that I only receive Social Security of $1400 a month on the third Wednesday of the month. As of date I have not heard from them.
Is there anything that you can do to help me resolve my current situation.
PhilRod Send email
 
Nov 16, 2016

SPS MORTGAGE CO.

TRYED TO GET MODIFICATION GOT NOTHING BUT THE RUN AROUND N AROUND.PLEASE SOMEONE TELL ME WHO TO CONTACT ABOUT THIS.I'M GOING TO LOSE MY HOME BECAUSE OF THESE **** IS THERE A CLASS ACTION THAT I CAN BE PART OF? CONTACT
phil69jets@gmail.com
sweetpea17 Send email
 
Oct 13, 2016

Disappointed with SPS !!!

SPS does not want to work with me! They lack integrity and cannot be trusted!! They milk us for everything! I am totally fed up with them!! I am just endorsing what everyone communicated on this forum! There should be action taken against them! Please advise!

Thanks,
Victoria
orvillarreal Send email
 
Sep 29, 2016

SPS

Hi Everyone,

You can file a complaint to Consumer Financial Protection Bureau that was set up the US Government responsible for consumer protection in the financial sector which includes banks, credit unions, securities firms, payday lenders, mortgage servicing operations, foreclosure relief services, debt collectors and other financial companies operating in the U.S.

website: www.consumerfinance.gov
(http://www.consumerfinance.gov)


I just sent my complaint to them. Hope this helps!
orvillarreal Send email
 
Sep 29, 2016

SPS Modification/Scam

My mortgage was bought out by SPS and for a while everything was fine. I lost my job and was able to get a modification with SPS. When I had storm damage which my homeowners insurance didn't cover as it was just below the 1% deductible so I used my mortgage payment to fix some of the damages to the roof with my mortgage payment and I also I fell and broke elbow so I had medical expenses as well which I got behind on my mortgage payments. I called SPS and was told to apply for mortgage assistance as I just wanted to pay back my arrears in a payment plan so I was approved for to pay back at $847 a month for a year. I was doing really well when in Feb, 2016, my air conditioner started leaking water into the unit and wouldn't drain. I called my homeowners insurance and they said it wasn't covered since it was the coil and I would be responsible to repair it. I had barely got these news and I informed SPS about the situation explaining I could pay them a double payment in August 2016 when I received my student loan so that I could catch up my repayment plan and they said fine. On April 2016, the worst hail storm to hit San Antonio and my home took a hit on the roof. I called my homeowners insurance and once again they denied my claim. I never got a reason why other than they would not fix my roof so I once again had to fix some of the roof so that I wouldn't have more damage to my home. I called SPS letting them know what happened and would send payment but it would be delayed as I had to make more repairs to the roof and they seemed understanding. I received a letter from SPS that my house was going into foreclosure. I immediately called them back and told them what happened. I asked can't I just send my mortgage payment and I will send more once I get my student loan? They would not accept my mortgage payment and would return it back to me. They informed me to apply for a modification. I told them I was happy with my mortgage payment but couldn't they just apply the arrears to the end of my loan or let me restart my repayment plan? So I sent in the documents needed for modification, pay stubs, hardship letter, mortgage assistance, tax returns, budget, etc., only to be denied. They wanted $5500 in order to get caught up and this amount included attorneys fees for putting my house in foreclosure! I told them I didn't have that kind of money but I could borrow from my student loan and give them half one semester and the other half the semester and they said No, they wanted the whole amount. I got with NACA a non-profit that assists homeowners with their mortgage and they helped me in 2009 when I lost my job of 20 years and got my home modified with Bank of America (prior Countrywide Home Loans) but I digress, they told me to fill out modification forms and they would submit to SPS. All of this was done and no response from SPS. SPS told me that NACA needs to contact their relationship manager Carrie Knight and NACA told me they are supposed to contact them so I can't get them to communicate with each other. Once again, it was denied. When I spoke with SPS in August, 2016 and asked why they denied the modification, they said it was due to income. How can that be when you approved a repayment plan at a higher amount of my mortgage on the same income submitted? They wanted me to work another job to get more income but I am going to school at night part-time to get a higher paying job. I asked them as I am borrowing student loan to also supplement my income as I can't work a second job while attending school could I put that down as income. He said yes and told me to reapply so I did as they asked, resent more documents again and it seems like I'm getting the runaround. I just got the news yesterday that they denied my modification. I spoke with a lady named Chanelle Conolly last night and I asked if they even looked at NACA's restructure of my modification for the life of the loan as that was a workable solution for both parties and she said they considered everything. I told her it just seems like they are not trying real hard to help me save my home. She said I didn't qualify for the programs they have and they did try to help which I don't believe! I am so disappointed and disgusted with this company! At least Bank of America worked with me and were more personable. SPS gave me the runaround and just had me running around trying to get all of the documents sent to them multiple times and all for nothing! There was no concern or empathy! The feeling I got was that they just don't care and want my home so I am fighting but I don't know what else to do other than file bankruptcy but I don't want to do that as my lawyer says I will need more income so I will have to quit school and my student loans will come calling! I don't know what to do!
bvalencia20 Send email
 
Sep 8, 2016

SPS

I'm having the same problem as everyone else. I have requested several times copies of the documents for the 3 modifications I supposable had back in 2010,2011 and 2013, correspondence they supposedly mailed. Have contacted them several time asking to speak with my relationship manager which she is never available. I'm always giving the runaround. Have been denied for a modification recently because supposable I have been approved for 3 in the past which I have no records of previous modification. I just received a letter from them stating to take action to avoid the loss of my properly.

PLEASE HELP!!!!
PissedOff64 Send email
 
Aug 9, 2016

SPS

My sister has been dealing with SPS for a very very long time. They are constantly losing papers, never call back, you never talk to the same person, etc. etc. Why is it that we can't start a suit against them? They have been ripping people off for years and nothing has been done. Who do we go to? How do we fight back? My sister's mortgage has not even shown signs of ever being paid off!!
PLEASE IF ANYONE KNOWS OF SOMEONE WHO IS FIGHTING AGAINST THESE MONSTERS PLEASE...LET US KNOW.
oshainc@hotmail.com Send email
 
Jul 25, 2016

ditto

I could go on and on about their unfair practices. I am interested in knowing if anyone has any class action suits filed on SPS? My house in Tennessee was wrongfully sold out from under me by this group. I have been attempting to get it back for the past nine years. If anyone has info of any class action that I can join or if there is a particular Lawyer that is familiar with SPS and their Tactics who would be interested in representing me please contact me at oshainc@hotmail.com
kwilliams Send email
 
Jun 15, 2016

VIOLATION OF FAIR CREDIT REPORTING

I have been in good standings with my loan it was sold to spc from bank of America while I was in a modification. they continue to report me as late I have never been late with them and have never paid a minimum payment they say they record all calls and also always agree im not late well it has taken its toll on my credit report I went from mid 700 to 586 I called and to no degree get any help except we are investigating that's bull shit if you look at payment history and see no late payments what more do you need to investigate, please if there is anyone out there with an attorney with the balls to stand up for people please contact me.

Kurt Williams
808-895-6025
kwilliams@teamdeluz.com
fphatfield Send email
 
May 10, 2016

Fruad

We had refinanced our home in 2000, for $ 42,000. I needed a copy of our note for the Military for my husband. So called them to send me a copy well, I could not believe what I was reading, 1st reg was 15 year term, there was another one with this papers, for 15 term also, but for 59,000. And the 3rd one was for 20yrs ending total amount $ 118,000. on a $ 42,000. loan. How in the hell can they do this to people, we trust our banks not know. Our mortgage was sold 3 times, Superior Bank, Fairbanks, Select Portfolio, all 3 times a different amounts, And get this our signature was lifted to the 2nd document, I just can not believe why I can' t get help for this FRAUD we worked hard for our place, My note is considered paid on the original note is 9/25?2015 NOT (/25/2020. Let me know what you think?
kathywil50 Send email
 
May 2, 2016

Modification

We applied for a loan modification, after resending paperwork several times, we were approved. We finally received the letter with our offer. The offer 7.5 percent interest, the same rate we already have, with a higher payment and two more years to our mortgage. What an insult to my intelligence. We're can I report this company? Should we see a lawyer?

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