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Shoppers |Drug Mart Head Office


Consumer complaints and reviews about Shoppers |Drug Mart Head Office

Peter Schulz Send email
Jun 22, 2017


Customer Complaint reference 685690 from June 17th five days ago and NOTHING

Your store just lost a TEN THOUSAND A YEAR client with the service iI DID NOT receive at your 108th Ave location in Surrey. With my medical coverage that is my Annual amount spent on Heart & Diabetes medication. AND you could give a shit could you. Two customer service personal i have spoken with a both gave me the song and dance we are sorry, But did the manager from that specific location get contacted NO they said could not be reached BULLSHIT. WHAT HAPPENED
I buy diabetes strips once every two months for Glucometer. The glucometer is free with the strips. the Strips are 28 dollars per 100 AFTER my medical plan pays 80 percent. Two weeks ago i ordered strips/ I have had my glucometer for one year and its supposed to be free with strip purchases, but never asked for one. Then my Doctor and the diabetes centre said get a new one because your old one is out by a point. THE Manager pharmacist more worried about profit says i have to pay for a new Glucometer because Im not ordering strips. I just FUKKEN ORDERD 100 two weeks. His REPLY TOOO BAD.

I want an apology and maybe a free pack of strips. But no your too dam busy finding new ways to make more profits for your shareholders. TEN YEAR COSTOMER IS NOW GONE ill go to Pharma Care, London Costco Safeway Superstore or a PRIVATE pharmacist before I EVER step foot in you building again
Peter Schulz
Surrey BC.

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viper2 Send email
May 7, 2016


l have been buying TELUS Prepaid for at Kimberley BC Shoppers for at less for a year the girl done it well ..l go in today 5/ 6 /2016 and got some things and a prepaid card and l ask for a of one they had a new guy working so call some other girl she was a hole she no you to get a card . l said no the till slip gives me the prepaid card she was a hole. ... Also at the Shoppers at 260 4TH AVE KIMBERLEY BC V1A-2R6 250 427 4423 I HAVE BEEN GETTING MY PILLS THIER FOR FIVE YEARS AND THEY WILL NOT GIVE ME ANY POINTS I HAVE SPENT OVER $15.000 IN PILLS AND BOLTOS ..What happen my claim is paying for it but this money is coming out of my claim thank you TK MY CARD # IS 804 617 433
[email protected] Send email
Oct 19, 2015

Poor service

Too often when I go to the whrse. Location at the qwanlin Dunn mall, parts of my prescriptions are either not completely filled or they don't have an item, on several occasions I have been told I don't have a prescription for that item, yet my dr, makes them for a full yr. as i have several chronic issues, they also change the size of the syringes, then argue with me when I say they're the wrong ones. The latest was them including an information sheet on an antibiotic, but failed to put the antibiotic in the bag, I needed to start this three days ago, not hoping it arrives on a truck today.
deb Send email
May 13, 2014

Manager-Doug Fortner

This store, very often does not have enough stock too honor a 2- day sale. Manager Doug will not give you a raincheck, for that two day sale price when you are in that store on that second day. I came in to purchase the Bounty paper towels for 4.99 and was told I could have a raincheck for the paper towels at the price of 5.99. This has happened in this store too many times!! And Manager Doug has a temper issue. I find him rude.The store address is 1995 Weston rd. Toronto, Canada
sueeisnor Send email
Jan 25, 2013

Optuium Card

Awhile ago I contacted Shopper's Drug art that my Optuium card was lost .I received a new one and was told all my points from the old card would automatically come on my new card. They Haven't!! I was away for awhile ,so didn't realize until recently ,when I returned that my $85.00 worth of points was still not on my new card, and since I'm home I've found the old Optuium card ,so the points certain ally couldn't have been lost! What do I have to do to receive the $85.00 worth of points that should have gone onto my new card??? Any help you can give me on this matter will be greatly appriciated.
Suzette Eisnor
Hollyjolly Send email
Feb 23, 2012

Bogus Gift Card

What is the dress code for the Shopper Drug Mart Staff ? Do they get to wear crocks and flip flops, no socks etc ? Isn't this a health concern, especially for a Health Store.
Mfm955 Send email
Feb 23, 2012

Bogus Gift Card

A few weeks ago I took advantage of their shopping promos – Spend $50 and get a surprise gift card for Shoppers Drug Mart. I scratched it and revealed a $10 gift card (PLU4478). I put this aside knowing that I would use it again in a 2-3 weekss. When I went to use it, I was very surprised to find an expiration date - missed it by 1 day. The cashier never mentioned it to me at the time she handed it to me. I normally shop when they have 10x or 20x Optimum Points promo, so I never had the opportunity to use their gift card before and assumed it worked like a regular gift card. Since no expiration dates are applied to the points earned at these special promos, the same should hold true of the gift cards - indefinite expirartion date. But if a card has an imminent expiration date, customers should be advised. Otherwise, I think the right thing to do is to offer those customers a regular gift card as a replacement.

This complaint was lodged with their Head Office. Despite their long-winded politically-correct answer, their position boiled down to "tough lucK" .

Considering the number of shopping trips I have made to Shoppers over the years, I thought they could have handled this with more class.

CONSUMER BEWARE: Their promotional gift cards expire within 2-3 weeks.
Shanigo Send email
Feb 23, 2012

Bogus Gift Card

I dropped off a prescription refill at Shoppers Drug Mart - Montrose Rd. Niagara Falls on January 7, 2012. I went today January 9, 2012 to pick it up. The young lady assisting the Pharmacist could not find the order. She looked through some books and then I heard her ask the Pharmacist "Are you going to sign off on this prescription"? He replied "No". She explained that the script could not be read by the Pharmacist so he refused to fill it. I asked him for the script - I could read it. The girl called my Dr.'s office and they confirmed over the phone the script - he still refused and asked for a new one - however, the Dr. would not be in till the next day to re-do script for me. I needed my blood pressure pills. I asked "why did no one call me at home so I could have taken care of the matter"? No reply. I requested my script back and left. I attended the Dr.;s office seen another Dr. and explained what had happened - he was stunned. I took the new script to another Drug store and low and behold - I could not get my refills because they had been filled and processed already at Shoppers Drug Mart!!! I thought he could not read the script???? Is this fraud???? I am pissed! shannon goba very mad consumer!

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