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Singtel

Singapore

Consumer complaints and reviews about Singtel

JennyWang Send email
 
Apr 16, 2014

Singtel unknown bill

Singtel over charged my hand phone bill $280 which I never use it for the past month. I requested to get refund.
User879490 Send email
 
Apr 2, 2012

wrong billing

i made a phone call to bangladesh, dialling from my phonebook.i was charged $14.96 for talking 7.5 mins.whereas the normal rate is $0.08/min. when i called the customer service for an explanation, the woman told that i shud dial a number manually in order to be charged the normal rate other wise the system would charge me $1.80/min.i made call from my phonebook for the last 6.5 years but was charged the normal rate.when i told this to the customer service, she said that i was "lucky" all the years.WTH that's not how u shud talk to your customers.i even made a similar call later that evening but was charged normally.this is totally the system's fault.and i shud be refunded.i need a satisfactory explanation.
User926641 Send email
 
Apr 2, 2012

wrong billing

All calls to Bangladesh should be under V019 free call. 2 months ago singtel charged me normal rates when I called to US (NYC & Boston) and Bangladesh (Dhaka Mobile)..this is despite the fact that I had signed up for the V019 plan and pay SGD6 every month for this. When I called and asked her why calls to US & Bangladesh is not considered free. Customer service told me, "sir calls to US & Bangladesh are free but calls to NYC, Boston & Dhaka are not because they are different countries". I asked the lady to tell me what the country codes for all these cities and she told me they are 0191 (US) & 01988 (Bangladesh). I told her what to go and check for me which continent these countries are and she came back after 10 minutes and told me "Sir Dhaka is in Africa, Boston is in Europe and I do not know where NYC is". I asked her what planet she was from and she told me, "Singapore Sir". I got so angry and told her can u please connect me to Earth.

Subsequently they corrected that months bill but continued to bill me wrongly..as I use a lot of overseas calls. Then another problem started with my text messages and overseas data roaming. After being billed exhuberant amounts of 1k plus every month, I started checking my bills and there are so many issues. I went back to my text logs to a particular number and realised they billed me doubles texts for every single ones I sent. This is ok since each costs 0.05 but when u consider a bill of 200 plus for only text messages it becomes annoying. You can't possibly go back and count every single month.

I am so frustrated and annoyed..my company refuses to pay for all these because the finance was the one initially to point out the mistakes with V019 and now ask me to check my bill every month. And each bills take 2 months to clear. SIngtel is the premium provider in Singapore?? This is just absurd!
Redress.me Send email
 
Mar 18, 2012

OVERCHARGED

I have forwarded the story to Redress.me. Hope you will get the recourse you needed. Here it is:http://redress.me/view_post.php?pid=2050
ANNOYED LADY JJ Send email
 
Mar 12, 2012

OVERCHARGED

GOT MY SON A SIM CARD WITH A SONY ERICSSON -EXPERIA HP IN JANUARY 2012.
1ST BILLING WAS AS ACCORDING TO HOW IT SHOULD BE BILLED.
2ND BILL CAME THE BOMB.
MY SON WAS USING HIS SIM CARD WITH MY OLD SPARE BASIC PHONE.
THE SONY EXPERIA WAS LEFT WITHOUT A SIM CARD EMPTY FROM JAN TO MARCH 2012.
MY BOMB...RECEIVED A SERVICE CHARGE OF $6.00 DATED 12FEB 2012 AND
MY 2ND BILL OF $375.20...WHEN HE ONLY SMS AND MAKE LOCAL CALLS.
HP IS CHECKED BY ME TO PREVENT INTERNET USAGES AND HE KNOWS THAT I WONT BE ABLE TO PAY UP IF THE BILL CHALKS UP TO A BIG SUM.
( I AM A WORKING SINGLE MUM, N MY CHILDREN KNOWS OUR FINANCIAL SITUATION NOT TO CREATE SUCH BURDEN)

WHEN I CALLED THEM TO CLARIFY THEY JUST INSISTED THAT MY SON WAS USING INTERNET AND CANT EXPLAIN WHY $6.00 WAS CHARGED WHEN PHONE WAS IDLE WITH NO SIM CARD.
SINGTEL DID THE SAME MISTAKE OF OVERCHARGING WHEN I 1ST BOUGHT MY I-PHONE BUT I WAS ABLE TO CLEAR THE MATTER AS I KNOW AND DONT USE SO MUCH OF DATA.
WHAT I AM ANGRY IS HOW CAN THEY KEEP DOING MISTAKES LIKE THIS AND CUSTOMER SERVICE STILL CAN SAY THAT BILLS HAS TO BE PAID IN TIME. i REQUESTED FOR A DETAILED BILL AND THEY SAID WOULD TAKE ABT 3 WORKING DAYS BUT MY BILLS HAS TO BE PAID BY 24 MARCH 2012
(TODAY 13/03/2012) . i WANTED TO TERMINATE SIM CARD AND WAS TOLD THE CHARGE WILL BE ANOTHER $500.
ITS DIFFERENT WHEN PEOPLE JUST SIT N EARN MONEY VS PEOPLE STRUGGLE TO EARN AND MAKE A LIVING...
Сергей59515 Send email
 
Mar 12, 2012

OVERCHARGED

FIne
C_andra Send email
 
Feb 23, 2012

internet broadband very very slow like a turtle

I'm totally disappointed with Singtel's internet service. It's very slow starts at 9pm-4am, even open one page only, it errors so many times. I don't understand what's wrong with it, it's really really slow like an old turtle..
Francsi Lee - Hougang Send email
 
Feb 23, 2012

internet broadband very very slow like a turtle

I have the same Singtel internet very slow problem.
My question is why Singtel ignore all these complaints about them !!!
Why Singtel does not solve the problem.
SingtelBBUser Send email
 
Feb 23, 2012

Bad telephone support crew

I tried to set up my emails on my blackberry. encountered message saying my blackberry service has been suspended despite having signed up for the enterprise server.

After 5-7 phone calls and 3 hours on the line alternating between advertisements and support staffs with filipino/chinese/indian accented english; i gathered that i may have been wrongly advised and subscribed for the Blackberry Enterprise(BES) when i really should have gotten the Blackberry internet service(BIS) in the first place. (for POP/SMTP based emails)

Now Singtel wouldnt let me cancel my 24mths BES subscription and i have no choice but to sign up for BIS in order to receive my emails ASAP..
I'm demanding a BES cancellation at Singtel HQ this afternoon!

My biggest issue is with the support crew that seems to be reading off their technical bibles.
Anygood Providers? Send email
 
Feb 23, 2012

Bad telephone support crew

Sadly, most of the mobile providers I have subscribed to have the same quality of customer nonservice. Long hold time, hang ups after long hold times and untrained staff regardless of where their support is supposedly coming from. Good luck with cancelling, you may have more success and less aggravation if you get them to give you a free month of service or something. That sort of thing is best negotiated with the retentions department as they are actually authorized to offer compensation, customer nonservice is generally a complete waste of time. Be sure to give 30 days notice you are cancelling their service before the end of your contract, just because your contract is over you are not usually just free to leave, most of these guys seem to have fine print that requires 30 days notice. Be certain to put your cancellation in writing via fax and keep the fax confirmation, so it isn't accidentally misplaced.
Sherlynn Send email
 
Feb 23, 2012

Service

I am not the only one experiencing those bad service provided as it also occurs to my friends and family members. It has been to the extend that I decide to write in not only for myself but on behalf of those around me who is also receiving such bad service from Singtel.

All the while I never took a Singtel line before as I heard of all the complains about the bad services people encountered.

2 years ago, I signed up for a phone with a Singtel plan and right now I really must agree with the people out there who complain about Singtel.

Whenever I have encounter problems and call their hotline, I had to be put on hold countless times, sometimes up to an hour just to get a officer to speak to me.

The call centre will not direct u to their manager when u ask them to & leave you hanging on the line until you got frustrated yourself and hang up.

Wrong billing, bills get sent to the wrong address, signing up for services and got forgotten and didn't get activated, transfers of services that didn't happen even though it was done personally at the customer service counter.

That is not all, the most frustrating is they will first refuse to take any responsibility for anything, trying to insinuate that it is your fault/responsibility, often had no clear answers to questions, and many times, they promised to get back to me, but just kept me waiting for a week and yet no calls from them. Until I have to just keep calling them up and pestering them everyday to let them remember my issue for almost 2 weeks to get one tiny problem solve. Is this what Singtel is most famous for?


Worst of all, after all the calls and all the issues that is happening, we are very disappointed with the service and told the customer service that we are going to cancel all lines from Singtel and guess what? He actually say "OK!" What kind of service is this?
Come on Singtel, look into the issues of all the subscribers. We are all very busy people. We don't have the time to call you everyday just to get one tiny problem solve.

Just one simple thing, get the relevant department who is in charge to call us and settle the issue rather then transferring here and there putting on hold and get no answers.


I think such problems reflects badly on their management.
If Singtel has been doing this all the time to many customers, I guess the CEO should look into this isnt it?


Also, their staffs can promise you anything such as return your call, look into your matter, but never keep their promise.

This is a deplorable standard of customer service that is typical of most big organizations in Singapore. These are organisations that pride themselves on excellence. What excellence, when they refused to give a reply to a customer?

Isn't singtel's service supposed to be one of the best? Or does it mean that they are the largest mobile company in Singapore and therefore we as customers have to abide by their way of life?

Customer service is one of the most important aspects of any business. I believe that without customers to purchase the business's products and services, the company cash flow dries up faster than a rain shower in the desert.

This is the 1st time I have sign up for a Singtel line and will also be the last time. As after being a Singtel user of 2 years, I really must agree that they are inefficient and provides bad service.


I am not the only one that is utterly disappointed or feels that Singtel is very arrogant. Me and a few friends who have hold Singtel line before had a chat and all of us feels the same.

And Singtel has proved us right.

Believe me or not, try their service and you know I am right.
Egga Send email
 
Feb 23, 2012

Service

I have had the exactly the same problem with lines being cut off, billing errors and the really bad hot line (should be cold line, or frozen line). Having spoken to my friends who dumped Singtel years ago, they say that this typical of the rubbish service and that the name Singtel has long had a meaning in Singapore:
S = Service;
I = Is
N = No
G = Good
T: Terrible and
L : Lousy.
That sounds right to me. I have also been told that SingTel's "red colour" is a warning that should be taken as "Stop" don't go into the Hello / Singtel shop.
Egga Send email
 
Feb 23, 2012

Service

Actually the full meaning of Singtel is:
S = Service
I = Is
N = No
G = Good
T = Terrible and
E = Extremely
L = Lousy
= S.I.N.G.T.E.L, the 'extremely' is very important because that everything about this company's service is extremely lousy. I like the red warning color will remember that from now on everytime I go past the Hello shop. Maybe it should be named the Goodbye Shop.

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