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Singtel

Singapore

Consumer complaints and reviews about Singtel

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Feb 23, 2012

Bad telephone support crew

Sadly, most of the mobile providers I have subscribed to have the same quality of customer nonservice. Long hold time, hang ups after long hold times and untrained staff regardless of where their support is supposedly coming from. Good luck with cancelling, you may have more success and less aggravation if you get them to give you a free month of service or something. That sort of thing is best negotiated with the retentions department as they are actually authorized to offer compensation, customer nonservice is generally a complete waste of time. Be sure to give 30 days notice you are cancelling their service before the end of your contract, just because your contract is over you are not usually just free to leave, most of these guys seem to have fine print that requires 30 days notice. Be certain to put your cancellation in writing via fax and keep the fax confirmation, so it isn't accidentally misplaced.
Sherlynn Send email
 
Feb 23, 2012

Service

I am not the only one experiencing those bad service provided as it also occurs to my friends and family members. It has been to the extend that I decide to write in not only for myself but on behalf of those around me who is also receiving such bad service from Singtel.

All the while I never took a Singtel line before as I heard of all the complains about the bad services people encountered.

2 years ago, I signed up for a phone with a Singtel plan and right now I really must agree with the people out there who complain about Singtel.

Whenever I have encounter problems and call their hotline, I had to be put on hold countless times, sometimes up to an hour just to get a officer to speak to me.

The call centre will not direct u to their manager when u ask them to & leave you hanging on the line until you got frustrated yourself and hang up.

Wrong billing, bills get sent to the wrong address, signing up for services and got forgotten and didn't get activated, transfers of services that didn't happen even though it was done personally at the customer service counter.

That is not all, the most frustrating is they will first refuse to take any responsibility for anything, trying to insinuate that it is your fault/responsibility, often had no clear answers to questions, and many times, they promised to get back to me, but just kept me waiting for a week and yet no calls from them. Until I have to just keep calling them up and pestering them everyday to let them remember my issue for almost 2 weeks to get one tiny problem solve. Is this what Singtel is most famous for?


Worst of all, after all the calls and all the issues that is happening, we are very disappointed with the service and told the customer service that we are going to cancel all lines from Singtel and guess what? He actually say "OK!" What kind of service is this?
Come on Singtel, look into the issues of all the subscribers. We are all very busy people. We don't have the time to call you everyday just to get one tiny problem solve.

Just one simple thing, get the relevant department who is in charge to call us and settle the issue rather then transferring here and there putting on hold and get no answers.


I think such problems reflects badly on their management.
If Singtel has been doing this all the time to many customers, I guess the CEO should look into this isnt it?


Also, their staffs can promise you anything such as return your call, look into your matter, but never keep their promise.

This is a deplorable standard of customer service that is typical of most big organizations in Singapore. These are organisations that pride themselves on excellence. What excellence, when they refused to give a reply to a customer?

Isn't singtel's service supposed to be one of the best? Or does it mean that they are the largest mobile company in Singapore and therefore we as customers have to abide by their way of life?

Customer service is one of the most important aspects of any business. I believe that without customers to purchase the business's products and services, the company cash flow dries up faster than a rain shower in the desert.

This is the 1st time I have sign up for a Singtel line and will also be the last time. As after being a Singtel user of 2 years, I really must agree that they are inefficient and provides bad service.


I am not the only one that is utterly disappointed or feels that Singtel is very arrogant. Me and a few friends who have hold Singtel line before had a chat and all of us feels the same.

And Singtel has proved us right.

Believe me or not, try their service and you know I am right.
Egga Send email
 
Feb 23, 2012

Service

I have had the exactly the same problem with lines being cut off, billing errors and the really bad hot line (should be cold line, or frozen line). Having spoken to my friends who dumped Singtel years ago, they say that this typical of the rubbish service and that the name Singtel has long had a meaning in Singapore:
S = Service;
I = Is
N = No
G = Good
T: Terrible and
L : Lousy.
That sounds right to me. I have also been told that SingTel's "red colour" is a warning that should be taken as "Stop" don't go into the Hello / Singtel shop.
Egga Send email
 
Feb 23, 2012

Service

Actually the full meaning of Singtel is:
S = Service
I = Is
N = No
G = Good
T = Terrible and
E = Extremely
L = Lousy
= S.I.N.G.T.E.L, the 'extremely' is very important because that everything about this company's service is extremely lousy. I like the red warning color will remember that from now on everytime I go past the Hello shop. Maybe it should be named the Goodbye Shop.

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