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Smart Tuition

United States

Consumer complaints and reviews about Smart Tuition

Frustrated123 Send email
 
Nov 9, 2016

smarttuition means RETARDED TUITION

This company needs to change the name smarttuition to RETARDED TUITION because they have the worst uneducated ignorant team of customer representatives coupled with an IT department that is beyond retarded, and cant run the simplest website. This explains why a lot of companies choose to take their business overseas!! they just can't find competent educated people here. That's why they send customer service to the PHILIPPINES and IT departments to INDIA!! They are educated, smart, humble...and cheap!!! As opposed to overpaid, lazy, arrogant, ignorant high school drop outs found here. Anybody knows of any other service to use to pay for school tuition other than this joke of a service??!! please help.
Klovesabbey Send email
 
Nov 2, 2016

Late fees

I have had my fill of this company and underhanded late fees. My payment is due on the 10th of each month. I sent my payment ahead through my bank for 9/29 with a 5-7 day check delivery for an arrival expected before 10/10. Still hasn't been cashed. Here we are on 11/1. My bank sent a letter to them stating that the fee should be waived ($45) because payment was made on time. Last months payment was sent out on 8/30 and cashed 9/9. Explain that one? Every mot nth prior with similar setup and delivery. This is not the first time either. From 2012 to 2016 this has happened a total of 5 times. I have bank records and account inquiries to back this up. When speaking about this most recent transaction to Smart Tuition., I was told to mail my check should be mailed 3 weeks before due date to ensure arrival. What the [email protected]&$? Who expects or does that? I finally consented to draft it from my account to avoid problems. I wish I did not have to do this. I do not trust you with my information. But I have little choice in order to keep my kid in the school. The school administrators have even spoken on my behalf EVERY time. Yet the still seem perplexed that I am having such issues and make it seem that I am the only one. This is the last year thank God! If you can, avoid this company like the plague. Or have direct payment set up. If you Are like us this can be stressful to maneuver. God help me if my child is out of this school and they continue to bill me. Any lawyers out there with similar experiences, I'll be glad to share my story.
ParentAdvocateSmartTuition Send email
 
Sep 19, 2016

Smart Tuition

If you are having any issues with your account please contact the parent help center at 1-888-868-8828 or email me directly at [email protected] There was no Smart Tuition Family ID reference so I cannot view your account.

Kind regards,

Jim Lozano
Director of Parent Experience
Smart Tuition
Ilenej Send email
 
Sep 5, 2016

Smart Tuition

My school never informed its parents of this service being put in to use. We only found out after school started. I am still not sure why I am being billed as I have paid the entire tuition.
They sent an invoice with a 15 day time period to pay $50 to use its services and if the $50 doesn't reach them and get posted in time, they will charge an additional $50. I have emailed the company 4 times, asking them to take me off their list. I have tried to explain that I did not owe any tuition at all for the entire school year, and would not be paying $50 to be in their system, only to keep receiving a bill.

After reading hundreds of complaints all over the Internet as well as at the Better Business Bureau, regarding how it charges these late fees routinely, even when the check reaches them ( their excuse to everyone has been that although they cashed the check, it takes time to post it to their system) it's pretty easy to deduce that this company is running a scam operation. Any school that would force this on its students is either not doing its diligent research about the company or is in on the scam.
Ilenej Send email
 
Sep 5, 2016

Smart Tuition

My school never informed its parents of this service being put in to use. We only found out after school started. I am still not sure why I am being billed the online access fee of $50 as I have paid the entire tuition for the school year.
They sent an invoice with a 15 day time period to pay $50 to use its services and if the $50 doesn't reach them and get posted in time, they will charge an additional $50. I have emailed the company 4 times, asking them to take me off their list. I have tried to explain that I did not owe any tuition at all for the entire school year, and would not be paying $50 to be in their system, only to keep receiving a bill.

After reading hundreds of complaints all over the Internet as well as at the Better Business Bureau, regarding how it charges these late fees routinely, even when the check reaches them ( their excuse to everyone has been that although they cashed the check, it takes time to post it to their system) it's pretty easy to deduce that this company is running a scam operation. Any school that would force this on its students is either not doing its diligent research about the company or is in on the scam.
tnguyen Send email
 
Sep 2, 2016

Payment processing error

Hello,
I supposed to receive the payment letter by this beginning of the month for this coming monthly payment I already registered. I checked online and the due date was Sep. 15, 2016, therefore I should be able to pay my bill already. However, the system told me there was a error processing payment of my account. I wonder what is happening with my account.

Thank you!
ParentAdvocateSmartTuition Send email
 
Aug 10, 2016

Consumer complaints and reviews about Smart Tuition

I apologize for any frustration you are experiencing. We have attempted to answer your complaint on another website. If you want additional assistance please email me directly at [email protected]

Kind regards,

Jim Lozano
Director of Parent Experience
Smart Tuition
dmfnewyork Send email
 
Aug 3, 2016

First Bill and Already Late!!!!!

We received our first bill yesterday - a DOUBLE BILL..... $1248.80 haven't even stepped foot into the school yet.
I have 2 weeks to pay it. Received it 8/1 due 8/15. Sure... Let me just pull that right out of *ss....

Clearly it benefits S T to do this. with late fees on top of late fees oh or I can give up my bank acct and routing # so they can just take it out. Considering administrative practices that would NOT be in my or anyone's best interest.


I am going to solicit meetings with the parents at our parish, then parish's close in my area and so on build a strong complaint with the Archdiocese to get a reputable company to handle tuition payments.

I have thought about paying more to daycare to avoid you disgusting people all together...

My principle stated how displeased she is to hear that she can no longer halt late payment fees, see some of us have to pay late or can not attend. These fees push affordability right out the window and that's not right.

Every parent I have spoken too has not had a good experience with you people and please save the BS comment that you are supposed to post at the end of this.
I know, you know it bullshit...
ParentAdvocateSmartTuition Send email
 
Jul 11, 2016

Convenience fee?

I apologize for any frustration you are having with credit card convenience fees. Smart Tuition discloses the credit card convenience fee on the phone and on our website if you are going to be making a debit or credit card payment. You can then agree to the fee or decline the fee before the transaction is completed. You can also make a payment free of charge from your checking or savings account to avoid the credit card convenience fee. If you would like to speak to me directly, please email me your Smart Tuition family ID and a number I can reach you during the day and I will contact you directly.

Sincerely,

Jim Lozano
Director of Parent Experience
Smart Tuition
mel2605 Send email
 
Jul 8, 2016

Convenience fee?

You are in the business on gouging parents struggling to make tuition payments and if it means garnishing the child's financial aid fund, you will do it, helping yourself to whatever fees you want to charge the family. I was just billed a $14.00 "convenience fee" to make an online payment. You need to be shut down -- you lay in wait to charge exorbitant fees. I am also writing to the better business bureau. More parents need to be informed of what you are doing.
ParentAdvocateSmartTuition Send email
 
Jun 9, 2016

late billing to extort late fees from parents

Good afternoon,

Smart Tuition has been working with private schools and religious organizations for almost 30 years. We are not in the business of trying to generate income from late fees. You can make payments online for free if you use your routing number and bank account number from either a checking or savings account. If you would like to review your account with me to figure out why your payments are arriving late, I am available Monday - Friday 9 AM EST - 5 PM EST. Please email me at [email protected] with your Family ID and a phone number and I will contact you directly.

Sincerely,

Jim Lozano
Director of Parent Experience
Smart Tuition
lionel_costa Send email
 
Jun 1, 2016

late billing to extort late fees from parents

Smart Tuition offers a crooked system to collect late fees from parents every time:
They find the way to post their bills so that they arrive just at the date the payment is due or the day before that meaning that EVERY TIME you are charged with a late fee! And since they use "PRE PAID" mail service there is no stamp on to check what day they really posted the enveloppe...
The other option? Pay online FOR A FEE!!!!
I am fed up with them and will contact one of my lawyer friends to look into this...
ParentAdvocateSmartTuition Send email
 
May 23, 2016

Late fees

I apologize for any frustration that you have experienced. If you would like to speak to me about your account, please email me your contact information at [email protected]

Sincerely,

Jim Lozano
Director of Parent Experience
Smart Tuition
Tracy D Send email
 
May 20, 2016

late fees

I established my tuition agreement with our sons school and have been last in Dec and March for the last 2 years. I tried talking to the school and Smart Tuition and got no where. Last year I paid their stupid 80$ and this year I got increasingly angrier and didnt pay the 2 late fees and now they have doubled.

I see no purpose for this company other than a convience that can be simply fixed with a square account to accommodate people who need to use a credit card..

I am well aware of being late and paying a small fee but 40 bucks a pop and then doubling that after not paying for that. I cant tell you how irritated I am.

Also the email and call unnecessarily. I am not happy with this company and hope no one uses them...
ParentAdvocateSmartTuition Send email
 
May 17, 2016

Expensive fees

I apologize that you feel that Smart Tuition has expensive fees. If you would like to review your account please call me directly. I can review with you the best ways to avoid late fees and convenience fees. My phone number is 866-873-9772.

Sincerely,

Jim Lozano
Director of Parent Experience
Smart Tuition
smt Send email
 
May 14, 2016

Expensive fees

Smart Tuition seems to create different ways just to get people to pay fees, to make money. It is extremely unfriendly company.
ParentAdvocateSmartTuition Send email
 
Apr 26, 2016

Exorbitant late fee

I apologize for any frustration that you are experiencing with late fees. We offer many different options to pay tuition on time. If there is a reason you could not pay on time we handle those inquiries on a case by case basis. When schools sign up for Smart Tuition the school determines the amount of the late fees. I can review this with your school and give them your feedback if you would like. Unfortunately, I was not able to pull up any information regarding your account from your online review. If you would like to call me my direct number is 866-873-9772.

Sincerely,

Jim Lozano
Director of Parent Experience
Smart Tuition
btonal Send email
 
Apr 23, 2016

Exorbitant late fee

My monthly tuition payment is only $91, and I get charged a $55 late fee. That is a late fee of over 60% of my due balance. Class-action lawsuits are currently going against other companies for mere 5% late fees. My complaint is different than the "delayed processing" late fees complaints, and definitely provable by simple math. I think Smart tuition should be forced by law to limit their late fees to a reasonable percentage of the balance owed rather than a flat late fee.

Exorbitant late fee

ParentAdvocateSmartTuition Send email
 
Apr 20, 2016

Online Bill Payments

Good afternoon,

I apologize for any frustration you are experiencing with payments made by online bill pay. Over the last few years, my predecessor and I have been working hard to have Smart Tuition receive online bill payments electronically. We will be transitioning to receiving online bill payments electronically beginning in the 1st Quarter of 2017. At this time, online bill payments are not sent electronically from banks to Smart Tuition. They are sent by USPS regular mail, so there is no way to guarantee delivery through regular mail. The USPS advises us to have payments mailed 7-10 days before the due date. After we receive the payment, we post the payment the next business day. Late fees are usually applied to accounts automatically the day after the due date. We do not delay any payments on purpose to generate late fees. Smart Tuition offers a variety of payment options to avoid late fees.

Online bill payments are not only subject to delays in the mail, banks sometimes use a process called batching. Batching is when payments from the same bank are mailed together in one big batch to save on postage. These batches can have multiple due dates in the batch. I have personally seen batches with a variety of dues that we received on the same day in one batch. Banks also list the items as paid once the payments are mailed, but it does not mean we have received the payment. The funds come out of the bank account when the payment is sent. After we receive the payment it is posted to the account and we stamp the back of the check as paid.

We are not trying to place blame on other organizations, I am simply pointing out that there are many other factors associated with this process of online bill pay that could cause delays. I apologize for any inconvenience anyone has experienced with this process. We are aware of the impact to our families and we are going to begin to receive online bill payments electronically at the beginning of next year.

If you would like to speak to me about your account, please call me at 866-873-9772.

Sincerely,

Jim Lozano
Director of Parent Experience
Smart Tuition
jfkesq Send email
 
Apr 17, 2016

Bogus late fees

Wow. Why was I not surprised to find so many complaints about Smart Tuition. It is clear to me and in my opinion Smart Tuition drags its feet on "processing" payments that are sent to them from services like Bill Pay. Smart Tuition is then able to collect the 55 "late fee" even though the check was delivered to Smart Tuition before the payment due date. And when you call in and talk to their untrained staff, they readily admit that Smart Tuition is slow to process payments, and that there is a window period of 10 days after the due date that they admit they may have received the check but it is not yet processed?! Amazing. Just this month we paid well in advance of the due date through Bill Pay. Our bank told us the check was delivered two days before the due date. Yet we were hit with "late fee" of $55.00. We then reached out to Bill Pay and our bank and they confirmed the check number and the delivery date, and said they would contact Smart Tuition. Would anyone be amazed that the same day we get this notice from Bill Pay our account is credited on Smart Tuition.....

I am a lawyer and I am considering looking into a possible class action against Smart Tuition. It appears that there are many, many people who are charged bogus late fees when Smart Tuition hasn't even properly determined if the payment is indeed "late." That is a crime in my opinion.
ParentAdvocateSmartTuition Send email
 
Mar 3, 2016

Smart Tuition

I apologize for any problems you are having with Smart Tuition. I would like to discuss your situation. Please email me at [email protected] or call me at 1-866-873-9772. I am available Monday through Friday 9 AM EST to 5 PM EST.

Best regards,

Jim Lozano
Director of Parent Experience
Smart Tuition
palaece Send email
 
Feb 26, 2016

Highly unprofessional and total lack of communication

We are extremely disappointed with their service and unprofessionalism to resolve payment issues!!!
ParentAdvocateSmartTuition Send email
 
Dec 10, 2015

Smart Tuition

Regarding the previous post and the parent filing the BBB complaint we have waived the late fees. The school initially declined to waive the late fees.

Jim Lozano
Director of Parent Experience
Smart Tuition

I have been paying my School Fees through Smart Tuition. I had one late payment which i requested for a waiver for the late fee. It was NOT waived and the late fees are $55. Even when I made the payment on the due date, there is a late fee charged. I did a payment before the due date, there is a late fee charged. When I asked the Customer Service, I was told that those fees are for not paying the Late Fees from October which was not waived. Currently my late fee total is $ 220. So Smart Tuition charges $ 55 every month for not paying the original late fees. That's awesome, I will take this action seriously if My fees are not waived. I have told on the call as well but no one has offered Support. I have filed my case with BBB. If I don't get a waiver, I will start working on an affidavit of declaration from more parents signed to file a case or class action suit for such malpractices in late fees.
vijaik Send email
 
Dec 3, 2015

SMART TUITION LATE FEES

I have been paying my School Fees through Smart Tuition. I had one late payment which i requested for a waiver for the late fee. It was NOT waived and the late fees are $55. Even when I made the payment on the due date, there is a late fee charged. I did a payment before the due date, there is a late fee charged. When I asked the Customer Service, I was told that those fees are for not paying the Late Fees from October which was not waived. Currently my late fee total is $ 220. So Smart Tuition charges $ 55 every month for not paying the original late fees. That's awesome, I will take this action seriously if My fees are not waived. I have told on the call as well but no one has offered Support. I have filed my case with BBB. If I don't get a waiver, I will start working on an affidavit of declaration from more parents signed to file a case or class action suit for such malpractices in late fees.
ParentAdvocateSmartTuition Send email
 
Dec 2, 2015

Late fees

I apologize for any frustration you are experiencing with mailing your checks. Smart Tuition has been in business for almost 30 years and does not depend on late fees to generate income. I would gladly review this with you over the phone. If you have any questions about you individual account, please email me at [email protected] and I will contact you.

Kind regards,

Jim Lozano
Director of Parent Experience
Smart Tuition

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