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Consumer complaints and reviews about SNGPL

Mani Babar Send email
 
Jan 10, 2017

Inappropriate Billing

I would like to make a complaint against excessive billing. When the gas consumption is nil i.e. 0 unit how come the bill turn out to be Rs.800. An amount of Rs.585 has been charged in account of Rebate Adjustment. The reason for no consumption is that the inhabitants of the house are not here for some time. Isn't it unjust when there is no gas consumption the bill should be nominal as being paid in preceding months (Rs.190 or 200 at max).

Kindly correct the bill and resend.

Gas Consumer Numbers are:
61164230007
58115230003
Muhammad Khalid Send email
 
Jan 8, 2017

Low pressure or load shedding

Sir 1 month ho gia hy gas bilkul ni aa rahi. Surf subah 5 to 6 am gas available hoti hy and raat 11 pm k bad gas aati hy otherwise pura din gas ni aati.pls gas chalu krein hum 1 month se tkleef me hain
Muhammad Sarfaraz Send email
 
Jan 7, 2017

Reinstallation Gas Meter

SNGPL - Islamabad

Dear Sir, Assalamo Alaikom, I am out country since September 2015. In August 2016 my Gas Meter No.EG 1512027635 was
disconnected due to non payment of bill. Just after this I came back Islamabad and the due amountl was paid and the meter was reinstalled. In the last week of August 2016 before my return flight, I went to Gas Office , I-9, Islamabad for advance payment for the next year. In computer room I went to the relevant computer operator. A very gentle and religious person welcomed me. He opened my record and said that your meter has disconnection notice. I told that the bill has been paid and the Meter has also been reinstalled, and showed him the bill . He said NO problem I clear it. Then I took advance bill which wad paid in I -9 Markaz . On 22 December 2016 I received a message from Islamabad that the Gas Meter has been disconnected. The person at the spot tried to make sure that not any dues are against this meter but advance bill has also been paid, but in vain. So the record may please be checked and the meter be reinstalled. As I am out the country so I can not show the bills and no one can also do thia , because the bills are in my custody. It is my third complaint.

Muhammad Sarfaraz ,
House No. 761, Street No. 19.
G - 11 /1 , Islamabad.
Hamzah Ikram Rana Send email
 
Jan 4, 2017

NO SUi GAS

Sir,
It is humbly requested that I Belong to ChahPach Wara, Moznag, Lahore.There is No Gas in Pipe Lines since 14 days. In street # 94, ST # 111, ST # 112, there is no Gas and only one day the Sui Gas Engineer and staff reached here and said that there is mixture of Sewerage lines water in Main Supply in some part of Mozang but it not repaired yet.
So, Request you from of our locality to please solve this problem as soon as possible.
Regards,
Hamzah Ikram Rana.
H # 1 , ST # 112, ALi Asghar Street,
Mozang, Lahore-4.

Cell # 0322-4724993
Ali gauhar Send email
 
Dec 25, 2016

Leakage

Dear sir.

We are facing slow gas supply in our connection which shows the sign of leakage.
Consumer no 24562083675

Name Qadar khan

Please move the technician towards the subject sight for resolution

Your cooperations in this regard will be highly appreciated
balouch Send email
 
Dec 19, 2016

no gas

no gas from 16-12-2016 house no.CB90 near new sabzi mandi bahawalpur mitar no. 37838300004 plz help us plz help us
aamiralikhan Send email
 
Dec 16, 2016

NEW METER/CONNECTION

Agr koi bnda gas new connection me madad kr saky to plz cantect me me ne connection lagana hA D-12 Islamabad ma .

i can pay any amount please help please help..
Regards
Noor Hussain
0333-5376673
aamiralikhan Send email
 
Dec 16, 2016

NO GAS

Dear Sir/Madam.
With reference to subject, our GAS connection of entire street remains off durning 8pm to 8am till morning, we have soo much problem because this is the peak houra for cooking at Home, further school time , office time also suffer due to no provision of GAS as per stated hours. I have contacted 1199 about load sheding schedule but they informed us SNGPL didnt annouced any load sheding for resdential area.
Sir, you are humble requested please arrange visit of some technical team to sort out the actual problem and find the person who stop the connection.

Please help us.Consumer No.99742143185 Meter No. EG1512026681

House No 227 Street No 113 D-12/1 Islamabad

Opposite Wapda Grid station


Regards
Aamir
aamiralikhan Send email
 
Dec 16, 2016

NO GAS

Dear sir ,we are facing severe shortage of gas pressure.No Pressure at all.

Please help us.Consumer No.99742143185 Meter No. EG1512026681

House No 227 Street No 113 D-12/1 Islamabad

Opposite Wapda Grid station


Regards
Aamir
Afzaal Hussain Shah Gillani Send email
 
Dec 15, 2016

Complaint No. 5 PS Dtd 30 Nov 16

Complaint not attending since date.
Muhammad afkar Send email
 
Dec 14, 2016

For new CONECTION

New connection k liay rabta krain plz 03235376169 urgent lagana hi plz attock me
Muhammad afkar Send email
 
Dec 14, 2016

New connection

Agr koi bnda gas new connection me madad kr saky to plz cantect me me ne connection lagana hi attock away shreef kabli bazar me .
Qadri Send email
 
Dec 13, 2016

Charge heavy amount in the name socald tempring

Charge heavy amount 109700.refrrnce no 27128910000 liaqat ali wich is not use meter from 5 year.meter reader pointed that meter is not use and malkwa employesl close the gas from regulater mean confirm not use..even we pointed out in meter screen with marker that meter not use..we have another meter 47128910009 liaqat ali in the same residence.now meter replace and charge amout .i cantact hujrat office he says that lab report but zulam ha 5 saal phely ka data le leya...pls reduse my bill 27128910000 liaqat ali 03334745250

Charge heavy amount in the name socald tempring

Naveed Gondal Send email
 
Nov 17, 2016

Delay in installation of SNGPL Connection.

Delay in installation of SNGPL Connection.

Incharge sngpl SARGODHA/
sir,
with due respect it is requested to please install my connection at Qurtaba Town Sargodha at your earliest, Demand notice was deposited last months earlier.
Thanks
Muhammad Waheed Mubeen Gondal
ph no= 03437471368
Sohaibhassan Send email
 
Nov 8, 2016

GAS Completely off 8pm to 8 am. 12hours

Dear Sir/Madam.
With reference to subject, our GAS connection of entire area remains off durning 8pm to 8am till morning, we have soo much problem because this is the peak houra for cooking at Home, further school time , office time also suffer due to no provision of GAS as per stated hours. I have contacted 1199 about load sheding schedule but they informed us SNGPL didnt annouced any load sheding for resdential area.
Sir, you are humble requested please arrange visit of some technical team to sort out the actual problem and find the person who stop the connection.

Consumer Number. 44634010001
Connection Name. Syed Khalid Ali s/o Syed Qasim Ali
Address. House No 114. Khalid Block.Rehman Villas. Satyana Road. Faisalabad
Near Landmark. Attock Petrol Pump. Usman General Store.
Contact Number. 0333 6504931

Regards
Syed Sohaib Hassan
aliR51214 Send email
 
Nov 2, 2016

Painful /Interrupted Gas supply to our street

Sir,
Your most attention is invited towards a very painful problem facing by the residents of syed street Gul-bahar no.4 Peshawar for the last three years due to leaked pipe line of the street.The problem gets worst specially in winter season as load shedding stars,the leaked pipe line is filled with water halting the gas supply to the residents of street making life miserable.Previously several complaints have been lodged to address the issue, but only water sucking machine has been used to solve the problem instantly which is a temporary measure,whereas the fault needs surgical operation to address the issue once for all
In light of the above facts it is humbly requested to take an early action to solve the problem on emergency basis and oblige.
Thanking You
Ashfaq Hussain
Con.No.36402730000
0334-9133256
cute_manaka20004 Send email
 
Oct 29, 2016

gas thieft

my complaint is about district hangu city village passkalay near eid gah, name of family khadim hussain(khadim haji) has been fined for gas thieft earlier and now they still using domestic gas with out gas meter,. this family includes 3-4 houses.. please do earlier and effective action....
regards
hussain ali
Khalid Hussain Send email
 
Oct 18, 2016

Arrears

Dear Sir,
we Have successfully paid SNGPL bill of last month on 29 August 2016 but it was again included in new bill of current month with late fees.

I have contacted to easypaisa and they have emailed me the the Payment slip reported to SNGPL computer center.

Files are attached.

meter no. 00272771064
Your are requested to resolve the issue before the deadline.

Arrears

QAIM ALI Send email
 
Oct 14, 2016

gas leakage

Consumer no:55318787185
Meter no:MG26230063
Address: H NO 6 CHOWK KHUMARA RAIWIND KALAN
Respected sir : There is gas leakage problem round about two weeks & i have tried your complaint number but it's been off. so kindly solve our problem we shall be very thankful to you for this kindness
asadct Send email
 
Sep 19, 2016

Replaced Meter for No Reason

Dear Sir,

It is stated that in the month of August, 2016, SNGPL team visited my house and replaced the Gas Meter with a new one. My elderly mother was at home at that time and she did what was asked by the team.

For your information we never applied for meter replacement. Now this month the bill includes meter cost totaling bill to Rs. 7500/- which we can't afford to pay. Kindly, replace the meter with the old one. We were quiet satisfied with that meter for the last 15 years.

Kindly, resolve this matter at your earliest. The particulars are as below.

Consumer No. 69191810006

Yours Sincerely,

Asad Ijaz
mob:03214384458
ahsan Send email
 
Sep 9, 2016

Gas Theft

General Manager
sngpl lahore

Complaint Against Mr. Muhammad Ikram son Muhammad din cast Machi
Adress Zafarkay Road nezd Dr.Manzoor pak bazar Mohalla Jugwala Kotradha Kition Kasur

iss admi nay apna meter band karwaya howa hay. month end say phela meter ka glass kholta hay reading chand unit aga kar lata hay maa nay iss ki complaint Mr. Sharafat cell no 03016633117 or 1199 per ki lakin mayosi hoi pls tak action ya admi gas ka dalal bhi reh choka hay or city main kafi gharon kay meter band karway howay hain meter ka lab test karway jay or serious action liya jay thanks
Ahsan
0334 4738786
Amjid Ali Chohan Send email
 
Sep 8, 2016

Sui Gas 2nd Connection

Sui Gas 2nd Connection
Aslamualaikum Sir
Kindly request to your, I have applied Sui Gas connection
Application date: 27 January 2016
Customer I.D. No. 7534856845

It is now gone 7.5 months and I still have not get any demand notice up to today on 08-09-2016. I have not seen result of my application.
Kindly Accept My Application And Grant me Sui Gas 2nd Connection on
as Soon As Possibl.

Amjid Ali Chohan
N.I.D No. 34101-2676639-9
Cell # 03347978315
House No. 1043, Street no. 78, Sector D-12/1
Email Address: [email protected]
haider Send email
 
Aug 31, 2016

CORRUPTION

Chief Justice
Supreme Court Of Pakistan Islamabad

Subject:- Cancellation of Promotion Mr. Shahid Maqsood Chief Sales officer to
GM Sales
Dear Sir,
Mr. Chief Justice, I have writing with grief and sorrow, SNGPL Corruption story very long and old. Unfortunately previous governments did not take any action against these corrupt officials nor does the present government have keep intended, to take action against these corrupt officials. There are reasons that the people of Pakistan are lost their confidence on this institution. These officials are involved in serious crimes such as gas theft, bribery in the past, Instead of punishing corrupt officials are being awarded to promote next higher rank. These are completely injustice with those officials who are honest sincere with this institution. In these corrupt officials also included one of the chief sales officer Mr. Shahid maqsud, who were recently promoted as GM Sales?
These alleged corrupt officials were identified during a campaign launched by the Punjab government after constituting a task force (TF) headed by Secretary industries, commerce and investment against electricity and gas theft since June 2013. In this exercise, amount of gas theft of Rs5.045 billion was detected. Among the big names are former MD Rashid Lone, former SGM Pervaiz Aziz, SGM Imdad Hussain Khan, Ismael Paracha, Chaudhary Maqsud, Qadir Awan, GMs including Najeeb Ghazi, Azam Khan Wazir, Bilal Touseef, Nasir Quershi (who has fled the country), Muhammad Azam, Shahid Maqsud and Shahid Aziz. (Authentic report is attached).
It is my right to the status of being a Pakistani I appeal to Chief Justice Supreme Court of Pakistan to prevent further destruction to the SNGPL institution and immediately cancelled Mr. Shahid Maqsud promotion as GM Sales and ordered to conduct strictly an inquiry against Mr. Shahid Maqsud. Because there are serious allegations against them which causes the SNGPL Company dignity has been badly destroyed, he no more righteous and true. That man was establish relations with the superior’s authority in the organization and take the benefit to promote himself into next higher rank as GM Sales.
In addition, SNGPL Gulberg Lahore office is not less than corruption I have given the thousand of evidence in written to SNGPL management which is often laid fake gas lines and provided gas connections on wrong addresses have become routine.
It also explains that Sui Northern Company management has always submitted baseless and false reports about me that Haider Ali habitual complainant and black mailing to SNGPL officials. Despite I was provided concrete evidence with each application. I also explain that SNGPL management some thick corrupt officials are want to notoriously me. I therefore requested that to the Senior GM sales to be asked to provide CC&B record for urgent fee connections and CC&B (2012-2013) record for normal connections and there are no two opinions that all corruption will be exposed like crystal.
Haider Ali Khan
House # 845/1 Malik Mnazir Street Ali Park Lahore cantt
03474112429
Cc:- Mr. Shahid Khaqan Abbasi Minister Petroleum and Natural gas
Cc:- Chairman NAB Islamabad
Cc:- Managing Director SNGPL Lahore
Cc:- Senior GM Sales Lahore
Cc:- GM Lahore
The Express Tribune, January 8th, 2014.
LAHORE:
As many as 121 mid to high-ranking officials of the Sui Northern Gas Pipeline Limited (SNGPL) are allegedly involved in a corruption scandal worth billions of rupees, but are still working on lucrative positions without fear of accountability and action over wrongdoings, abuse of authority and corruption, The Express Tribune has learnt.
According to a document available, the officials include one former managing director, five senior general managers (SGM), seven general managers, one company secretary, six sales officers, one executive engineer, eight associate engineers, 42 superintendents, 12 sub engineers, eight assistants, 11 meter readers/inspectors, three foremen and 16 other technical staff. These officials were suspected to be involved in patronizing gas theft, bribery, being owners of CNG stations, factories, meter tampering, selling of company material and taking monthly stipends from illegal gas users.
These alleged corrupt officials were identified during a campaign launched by the Punjab government after constituting a task force (TF) headed by Secretary industries, commerce and investment against electricity and gas theft since June 2013. In this exercise, theft of Rs5.045 billion gas in SNGPL infrastructure was detected.
photo Rs5b_zpsf6612ce5.jpg
Among the big names are former MD Rashid Lone, former SGM Pervaiz Aziz, SGM Imdad Hussain Khan, Ismael Paracha, Chaudhary Maqsood, Qadir Awan, GMs including Najeeb Ghazi, Azam Khan Wazir, Bilal Touseef, Nasir Quershi (who has fled the country), Muhammad Azam, Shahid Maqsood and Shahid Aziz.
The TF constituted district committees, which conducted 5,480 raids in 33 districts and detected 1175 cases of gas pilferage on the spot. As many as 622 criminal cases under section of theft were registered and 615 persons were arrested red-handed on these charges. Out of total pilferage, Rs1.534 billion were detected in Lahore, Rs1.196 billion in Sheikhupura and Rs561.63 million in the Fasialabad district. Gas theft of Rs418 million was found in Gujranwala, Rs308 million in Multan, Rs295 million in Gujrat, Rs275 million in Kasur and Rs153 million in Rawalpindi.
Cases were registered against owners of various factories, mills, hotels, plazas, poultry farms, bakeries, petrol pumps, agriculture tubwells, commercial centres and CNG stations.
How these private citizens managed such large theft of gas without any recourse from SNGPL officials was a big question during the campaign, a senior official of TF said.
The document says that during the campaign, Civilian prime agency intelligence (Intelligence Bureau) submitted a list of 121 SNGPL officials to the chief minister Punjab Shahbaz Shairf over thewir involvement in gas theft. The same list was sent to the prime military intelligence agency (ISI) for counter verification. The second agency endorsed the list with the remarks that all officials were living beyond their means and using luxuries not possible in the salaries they were receiving. The agency further maintained that some of them were involved in other illegal activities as well.
Secretary industries, who was also chairperson of the TF, sent a summary to the chief minister over the report, with recommendations to send the list to Chairman Board of Directors SNGPL, Federal Investigation Agency and concerned ministry for initiation of action against and recovery of money they had looted. The chief minister observed that lists should be sent to chairman SNGPL and FIA for action against the corrupt officials without mentioning the source of information.
The list was sent to SNGPL chairman on December 13 with a request to initiate action against the suspect corrupt officials.
SNGPL Chairperson Mian Misbahur Rehman said a committee comprising three senior officials would be constituted for a preliminary inquiry of corruption charges and assessment of financial loss caused by officials. Then a six-member panel would review the committee’s recommendations to ensure justice and action.
Rehman confirmed receiving the list and said that action had not yet been taken against the alleged officials. Rehman said that the delinquents can be fired from their jobs.
Bashir Send email
 
Aug 29, 2016

New Gas conection

Asslam-o-Alaikum

It is to bring into your kind notice that I have applied domestic Sui gas connection
application number :-9058720594, dated 02-02-2016. At the time of submitting the application I was told the demand notice will issued within 3 months.

It is now gone 7 months and I still have not get any demand notice, payment order,yet up to today on 29-08-2016. I have not seen result of my application.

I nominate my brother Mr Mohammed Shabeer,(cell phone no 03215911210) due to my absence in Pakistan, he contacted Islamabad office several times but the officer on duty would not give a pacific answer.

As I live in UK and want to visit my home land, it is very difficult for me and my children to stay there without facilities such as Gas and electricity.
I request would you please look in to this.
please contact me on:- [email protected]
thanks
Mr Mohammed Bashir
Village & PO Mongal
Tehsil Kallar Seydan, District Rawalpindi
(103 Thornbury Road,
Birmingham B20 3DE, UK)
Rabnawaz177 Send email
 
Aug 26, 2016

New Sui Gas Meter Connection And installation

A.O.A Sir

It is to bring into your kind notice that I have applied domestic Sui gas connection
application no# 9872901362
dated 10-02-2014.
I have not get any demand notice, payment order,yet up to today on 26-08-2016. I have not seen result of my application

Kindly Accept My Application And Grant me My own Sui Gas Connection on Purely Humanitarian Grounds
as Soon As Possible
Kind Regards

Mr.Rab Nawaz
Sarfraz Colony Jauharabad Distt Khushab
Contact # 03054688435
03046788919
Email Address: [email protected]

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