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TAC LIGHT

United States,
Florida

Consumer complaints and reviews about TAC LIGHT

jose lori Send email
 
Jan 12, 2017

tac light lantern

Ordered during the buy one get one offer including the deluxe upgrade in early December. It was not clear from the item number on the order confirmation that my order was the 'deluxe' item. I called and was told by customer service that I did not have to worry because all of the orders that were being filled at this time were automatically being upgraded to the 'deluxe' lantern. After a few weeks I checked the order status and could not find my order and the call to customer service informed me that they had been out of stock but the items were now in and mine would ship by the end of the week. Later that week I received a shipping confirmation from Tac Light but when my order arrived, it was the wrong product. Another call to customer service and they acknowledged their mistake and said they would send me two 'deluxe' replacements by the end of the month. Come January, no replacements and customer service now claims that a shipment was received but it was wrong and was sent back so product was now on back order. Customer service, a week later, said new shipment arrived and order would ship in 'a week or so'. A few weeks later, customer service now saying that they had no product but would be in by the end of Jan. Another week, another call. This time the story is we have no product and have no idea when we will get product but I can always complain to 'Corporate'.

I WOULD NOT EVEN TRY TO DEAL WITH THIS COMPANY.
flylady777 Send email
 
Jan 5, 2017

Bell & Howell Taclight

I bought a Bell & Howell Taclight at Menard's - after two weeks the switch disappeared into the flashlight and it is impossible to use. Bell 7 Howell doesn't seem to care about fixing these switches. Don't buy the Taclight.... there is an exteisive history of these switches breaking.
Amyf Send email
 
Jan 3, 2017

NEVER RECEIVED PRODUCT

I ordered two lanterns in November of last year, still nothing..... Can't find any info on how to reach customer service, anywhere.
Mkohfeld Send email
 
Dec 14, 2016

Recharger taclight

Gave as a gift. The prongs that insert into the base of the charger will not go in. Can't charge the battery. Wrote 3 times to support with no answer. Don't buy this!
Mkohfeld Send email
 
Dec 14, 2016

Recharger

Gave as a gift. The prongs that insert into the base of the charger will not go in. Can't charge the battery. Wrote 3 times to support with no answer. Don't buy this!
apageor2 Send email
 
Dec 9, 2016

Strobe light needs to stop

I am trying to determine how to get this issue to stop; as someone who has epilepsy I cannot just STOP the commercial each and every time it comes on. I would like to know how this company can either 1) stop playing the TV commercial or 2) change how the commercial is done and remove the flashing lights.I am tired of seeing these lights as they have been a serious cause to epilepsy in my life and I do not wish to go through the problem with seizures again. I would like to know how this issue can be resolved. I am going to continue a research on who can stop this company from using this commercial as it is a danger to those of us who have epilepsy.
JDKai Send email
 
Dec 2, 2016

Strobe Effect in Commercial

As some people are extremely photosensitive and/or epileptic, the very bright strobing effect of the flashlight demonstrated TWICE in the commercial is extremely problematic. I have grand mal seizures and am very photosensitive, and when I watch TV at night, I generally turn off the lamp in my room, as too much light is extremely uncomfortable for me. When this commercial comes on, I have to hide my face in a throw pillow until it is over, as the flashing will incite headaches in me, and could easily lead to a seizure if I allowed myself to watch the light strobe.

The people behind this commercial may be blessed in that they've never directly encountered epilepsy and photosensitivity in their lives, but we are not all so lucky. I wish they would consider the impact their flashy commercial can have on their consumers beyond how it might pad their wallets. If I could drag them to court to compel them to remove the flashing from the commercial, I would. Since I can't, I guess I'll just have to continue hiding my face every time their commercial comes on. Not fun :(
frankqueen Send email
 
Dec 1, 2016

Back order

I ordered a month ago.
Still no product
Called to find out why.
Product is on back order
Why are you running commercials AND have a web site up (this means your taking orders)
For a product you dont have?
Why is there no back order statement on your web site?
Now you have my CC info.
So you statagy is to pre-sell then make the product!?
I'm calling The Donald on you!!
Anika97 Send email
 
Jul 22, 2016

Commercial

Alot of people in my family have epilepsy, the strobe part on the commercial makes them have to go out of the room so they dont have seizures. Please tske that off the commercial. Me myself and sensitive to things like that and pregnant. I throw up almost every time i see the commercial because of the light.
jkoshel Send email
 
Jul 19, 2016

not willing to help

I placed an order for 2 Bell and Howell tac lights in early June, when I called finally reached someone, the told me the product was on back order and didnt have any idea when they would be in. I asked to cancel the order and I was told someone would call me back. Still no call.
jkoshel Send email
 
Jul 19, 2016

Never Recieved

I ordered 2 of the Bell and Howell Tac lights on June 3, 2016 and still have not recieved them. today is july 19th. , I am starting to wonder if this is a scam.
joeg Send email
 
Jul 17, 2016

Deceptive Ordering Process

During the “unnecessarily extended” on-line order process, they repeatedly kept trying to up-sell me a more expensive product (with enhanced features) – AFTER they had already requested my credit card information, but BEFORE fully completing my order. (Typically web sites only ask for payment information AFTER the order is completed and verified by the purchaser.) I kept clicking “No” to these repeated upgrade requests, as I was satisfied with ordering the product they had originally advertised. Then, in their 3rd or 4th upgrade request (with each request offering a version that cost more money), they offered the product that they had originally advertised (the one I thought I had been purchasing all along) – at a price MUCH HIGHER that what they had originally advertised. I decided that I didn’t want to deal with such a deceptive company, and tried to cancel my order. But, THERE WAS NO WAY TO CANCEL IT – even though I had yet to click on any “Complete Your Order” button which is common on every web purchase site I’ve ever used. So, I had no choice but to close my browser BEFORE completing the order. The next day I see a charge on my credit card. I called my credit card company, and asked them to cancel the charge when it posts – which they said they would do. I’ve ordered many things on the Internet over the years, and I’ve NEVER had any problem – especially one like this. This company is obviously a complete rip-off. STAY AWAY FROM THIS COMPANY!
BOBBLOCK Send email
 
Jul 13, 2016

NEVER RECEIVED

ON 6/13/16 I RESPONDED TO THE AD ON TV FOR THE BELL AND HOWELL "TAC LIGHT", A "POWERFUL FLASHLIGHT".

I ORDERED 2 FOR A TOTAL OF $29.99.

I HAVE CALLED THE SUPPOSED CUSTOMER SERVICE # WITHOUT ANY RESULTS. A RECORDED MESSAGE SAYS TO LEAVE YOUR NUMBER. I HAVE LEFT A MESSAGE TWICE. NO CALL BACK.

I HAVE EMAILED THEM. NO RESPONSE.

APPARENTLY THIS COMPANY DOES NOT CARE ABOUT SERVING IT'S CUSTOMERS!

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