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TE Data

Egypt

Consumer complaints and reviews about TE Data

hazemtawfiq Send email
 
Nov 22, 2017

Daily Network Failure ?!!

Dear Sir'
I've been complaining for 2 moths now and the problem hasn't been solved yet ?!!
A daily Internet disconnection happens at 3:00 AM
contacted your customer service almost EVERY day for the last 2 months and even your technical support couldn't solve it ?!
kindly advise ..
Hazem Tawfiq
hazemtawfiq Send email
 
Nov 22, 2017

Daily Network Failure ?!!

I've been complaining for 2 moths now and the problem hasn't been solved yet ?!!
A daily Internet disconnection happens at 3:00 AM
contacted your customer service almost EVERY day for the last 2 months and even your technical support couldn't solve it ?!
kindly advise ..
Hazem Tawfiq
mohamed farid Send email
 
Nov 16, 2017

False Report

Dear Sir/ Madam
Re my complain No.36382477 dated 21/6/2017
The technician in charge of my visit contacted my wife today (15/11/2017) at 11.30 AM on the phone on which the internet service is installed phone number 02-24390174 although I registered my mobile phone number with a complaint ( 01282418484) ,he told my wife that he would come today for repairing and he will come after one hour
she told him that he must contact me on the mobile that registered with the complain before he comes
he didn't contact me at all . I called the technical support when i came back to home and found that person had submitted a false report that I had talked to him and that I was unavailable so the complaint must be escalated again to the Home Visits department and the complaint will be answered within another 4 working days
Please investigate and punish this bad person who offends your company & Causing delay in resolving the complaint. and please try to solve my complain No. 36382477 as soon as possible


بالاشاره الى الشكوي رقم 36382477 بتاريخ 21/6/2017
الفنى المكلف بالزياره والاصلاح اتصل بزوجتى على الخط الارضى رقم 02-24390174 اليوم الموافق 15/11/2017 فى حدود الساعة 11:30 صباحا وقال لها انه سياتى اليوم لعمل الاصلاح اللازم واخبرها انة سيتواجد بعد ساعة تقريبا
فردت علية زوجتى بانه عليه الاتصال بى على الرقم المسجل بالشكوى وهو 01282418484 والتنسيق معى اولا
لم يتصل هذا الشخص بى بتاتا وعندما رجعت الى المنزل قمت بالاتصال بالدعم الفنى وعلمت منهم ان هذا الشخص قدم تقرير كاذب مكتوب به انه قام بالاتصال بى وانى لم اكن متاحا وبناءا عليه تم تصعيد الشكوى مره اخرى الى قسم الزيارات المنزليه وسيتم الرد على الشكوى فى خلال 4 ايام عمل اخرى
برجاء التحقيق فى الامر ومعاقبة هذا الشخص السئ الذى يسيئ الى شركتكم و تسبب فى تاخير حل الشكوى الخاصه بى. برجاء سرعة حل الشكوى الخاصه بي رقم 36382477
minasaman Send email
 
Oct 26, 2017

customer service

This is a complaint about one of TE DATA, customer service in rehab city, his name is Mr. Salah, they refuse to give us his last name, we were at that office for more than two hours and did not get any service but insult from Mr. Salah, so we had to leave, he refused to give us service even after our number was called. Please be informed that if we don't get a response from you we will take this matter to our embassy for further action.
Thanks,
Mina Arif
zakoket Send email
 
Feb 8, 2017

poor service of Te Data

by all means don't try to get te data as your ISP.
fake bandwidth usage.
fake internet speed.
unprofessional customer service including their management ( they are just telephone operators without offering any help)
internet not stable and low speed.
I am facing many problems and cant get any solution .
I asked to upgrade my speed and already paid but they are holding it for a week because they are stupid to click and press some keys to finish the issue, I asked to talk to a manger but he never calls back,
the instructions on their online website are not clear and full
at the end I am requested to go to the main branch to finish the issue,
come on we are in 2017 not in dark ages,
as soon as I can I will change this baaaaaaaaaaaaaaaaaaaad ISP
0222843473
Abdelkareem
zakoket Send email
 
Feb 8, 2017

poor customer service

by all means don't try to get te data as your ISP.
fake bandwidth usage.
fake internet speed.
unprofessional customer service including their management ( they are just telephone operators without offering any help)
internet not stable and low speed.
I am facing many problems and cant get any solution .
I asked to upgrade my speed and already paid but they are holding it for a week because they are stupid to click and press some keys to finish the issue, I asked to talk to a manger but he never calls back,
the instructions on their online website are not clear and full
at the end I am requested to go to the main branch to finish the issue,
come on we are in 2017 not in dark ages,
as soon as I can I will change this baaaaaaaaaaaaaaaaaaaad ISP

Abdelkareem

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